I bought a used Softub they needed a motor repair. It was pointed in this direction by the sellers…read more I've never gotten better customer service from anyone really! They offer a very flexible. Pick up Drop Off and payment method in a very communicative way. The location itself is so serene with the garden and trains. Everything seems to be working well so far!

After a near one month wait for our new skin/after market lid, install day was finally here. My…read morehusband and I were both at work the day so we gave them the green light for side door access to the backyard. We checked out the security footage while at work, and the guys worked efficiently to get our old softub looking like new again. So far so good post install. Thank you, Softub team.

I like this place. Always has what I need at a fair price and with knowledgeable staff.read more

Good selection and excellent prices. The staff is very knowledgeable and extremely helpful. I…read moreordered a special deck rail for my pool and it came quickly. Great place for pool supplies

Jess went above and beyond to help us get the parts we needed…read more She gave us A+ service and made us loyal customers. We will definitely be back. Make sure you ask for Jess!

Leslie's service is horrible. The employees couldn't care less about there customers and helping…read morecustomers. The products are over priced and hardly work. I bought a pump from them and it broke within a year (while under warranty) and they still charged me to have it replaced. Rip off! There pool shock product is an absolute joke. It doesn't work! It makes you pool cloudy. I now only buy Clorox shock from Amazon and save twice the amount and my pool sparkles.

One of your vehicles and a worker drove like a mad man down sunland Blvd, nearly causing me and and…read morechildren to wreck. He then sped past several other vehicles weaving in and out of traffic and cutting people off. Everyone in my neighborhood has pools, and you have otherwise good reviews, but I would never recommend your company based on this. And if your drivers are going to be irresponsible, then I recommend you stop advertising on your trucks

Ivan called back quickly, made an appointment with me for that same day, showed up on time, knew…read morehis stuff, got the needed repairs done within just s few days at a reasonable price and is a courteous and friendly guy! What more could I ask? I will definitely call him next time I need advice or repairs on my swim spa!

It's been a YEAR since we got our Vita Spa from Custom Spas Direct. We did a LOT of shopping…read morearound last year and were SO happy when we met Jim Galpin. He was so helpful, friendly and professional, we knew we had found the right place. He showed us all the spas that fit our needs/wants and we picked the Vita Envie with Jim's help. He has been very responsive whenever we have questions or at one point we thought we had an issue but he helped us trouble shoot it and it turned out to be user error.. LOL We highly recommend Jim and Custom Spas Direct for all your spa/jacuzzi needs. Thanks again Jim! :) OH... and he offers incredible financing deals!

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

Aqua Masters quick to respond to my requests and pricing seems reasonable and within scope…read more Andy/Richard were both great to work with

I've been using Aqua Masters for the past four years, and they have consistently delivered…read moreoutstanding pool/equipment service. They've handled all of our equipment installations and repairs, and their work has always been reliable, efficient, and high-quality. Their technicians are knowledgeable, professional, and always communicate clearly. Whether it's a routine repair or a major installation, Aqua Masters gets the job done right the first time. They're trustworthy, punctual, and take pride in their work. After four years of excellent service, I can confidently say that Aqua Masters is a company you can depend on. Highly recommended.

Arman the owner was great. Fast response came out gave me a estimate on my pool re plastering, re…read moreplumbing etc and broke everything down for me. He walked me through the process and gave me time to get quotes from a few other companies. When I was ready he drafted up the official proposal and contract then everything flew by after that. I would recommend him to anyone in the SFV that needs any pool remodel services.

Arman was contracted to project manage the replacement of my skimmer and redoing the pool with…read moreMIDNIGHT BLUE pebble tec. From Day 1 he was disorganized. He held on to my $4500 deposit from April 7th until May 3rd when the work finally began. The pool sat in a demo state from May 3rd until May 15th when the plumbing work began. The pebble tec was completed on May 22nd. A 2 week process took 6 1/2 weeks. Arman refilled the pool and did not return to complete the required re-entry process. Oh ...and I have a GREEN pool that looks like a dirty lagoon instead of the midnight blue I ordered. Do with this information what you will. He talks a good game but does not deliver what he promises. UPDATE: 6/8/25 I received a call from the subcontractor who did the plumbing and tile work. Arman still has not paid him despite the fact that he was given the final cash payment over a week ago.

It has taken me MONTHS to write this, but I was waiting for our full yard and pool area to be…read morecompleted and here we are. We got quotes from several pool remodeling companies and Smart Swim came in right in the middle. We are strong believers on "you get what you pay for," and opted to go with them even though they were not the cheapest. From beginning to end, the guys at Smart Swim were easy to work with and truly wanted our project to come out great. After 30 years, it was time for our pool to have a remodel! Through the remodel, it was uncovered that we had many severe leaks, down to the rebar that needed to be fixed in some areas. Sam was great at making sure we understood the severity and that we were okay with any new costs that needed to be added. Not only did they do our pool, but also installed turf by the pool area and put pavers all around the pool and yard area. We also got the new gray gate installed from them as well, to replace the wooden fence in the yard (between the pool). **Noting that the perimeter wall/wooden top was painted black and sanded/stained by a different company. We truly appreciate their hard work and even when we had an immediate death in the family during their time working on our project, they were very respectful and gave us some space as needed. BIG THANK YOU to Shai that really has the ultimate patience and knows how to give amazing customer service!! You all are lucky to have him on your team!

I cannot say enough about Adam and his commitment to quality and his customers. He is totally…read moreresponsive and made the entire process of rebuilding my pool much easier than I thought. His attention to detail is something to behold. Five stars.