Wonderful star with some many great products and friendly staff also very knowledgeable read more

Sherwin-Williams Paint Store - Paint Stores Near Me - Glendale, California

I had a simple transaction, dropping off paint to recycle. James helped me on the phone and in person. He was friendly and helpful. The store is clean and well organized. It's surprisingly cozy. There's a coffee machine. And it's easier than shopping at a giant hardware store (as I often do). Prices and selection are excellent and you get focused service. Much appreciated! read more

Tl:dr - if you are a noob when it comes to paint go to Home Depot/Lowe's. If you have to come here - Avoid the manager. The other sales associates are great. I went to this store to buy some interior paint. I know very little about paint but I came in with the label of the paint we just ran out to find something similar. The manager was extremely condescending and borderline offensive and what help she could offer had to be selected out of all the unhelpful comments she had to say. As she (the manager) spoke to other customers on the phone it is evident she is knowledgeable about paint. Would have appreciated if she heard me out first and what my needs were and then helped me solve the problem. Luckily, there was another sales associate present, JESUS. I went over to him and explained my situation - he looked at the inventory and found a few possible solutions. After hearing me out he recommended what would be best for bathroom interior paint. JESUS demonstrated excellent communication and customer service skills and helped turn a nasty encounter with the manager into at least a successful purchase of overpriced paint that met my need. Thank you, JESUS!!!!!!! read more

Sherwin-Williams Paint Store - Photo of paint for proof of purchase - Paint Stores Near Me - Glendale, California

Came in today with a paint chip I needed matching to. James helped me by using their computer scanner and was given the exact paint color I needed. The store is clean, well maintained, and fully stocked with everything you could need to do a paint job. They also have a coffee bar. Plenty of free parking shared in the business center. The cost value is superb given all I experienced as a first time customer. Would recommend Sherwin-Williams to anyone. Thanks, James! read more

Amazing store!! I've been coming to this Sherwin Williams for the last 10 years and rely solely on them for my paint business. Everybody at this store from James to Ana are absolutely helpful but one of my main reasons for coming back here is the manager Bryan valadez. Always good to me, kind demeanor and always goes above and beyond for me, my crew and even my dad who helps me out from time to time. Thank you guys!! read more

James is the best! He helped me decide which paint textures to use for my kitchen. I love the Emerald line the best - lasts forever and the quality is excellent. Not only is James very helpful but he also honored a coupon I had. The manager, Brian, was also very kind and professional. I highly recommend this neighborhood store for all painting projects. They also regularly offer sales with discounts varying from 20-40% off products. read more

Love Sherwin Williams paint, but not the customer service at this store. The staff move slowly and the older woman who works there always has an attitude. I only come here because it's close to my house. Other locations have way better customer service. read more

Dan and James are very nice and helpful. We were there until 5 mins past closing and we never felt rushed and they were very accommodating. Their tips were very helpful. read more

Came into this store a few days ago with my child and felt extremely unwelcomed. No one greeted us or acknowledged our presence, even after minutes of browsing the color card samples. Finally stood in front of the service desk and I still had to flag someone for their attention as they all kept their faces down looking at their computer or something. Finally some guy who was on the phone put his call on hold and asked me if I need help. Uhmmm really? He tells someone else to help me but let out a little laugh, like "sorry you're it." I tell this guy I'm looking for samples and they tell me they have not had any for months because of the pandemic. Fine, I asked to instead buy the smallest can so my trip wouldn't be such a waste of time but was then told they still didn't have the right type of paint needed for the colors I wanted samples for. I said too bad because my whole house is getting painted inside and out and I wanted to choose their brand bec I've heard good things about them, but I guess I'll have to tell my contractor to go with a different brand. Demeanor suddenly changed to much nicer, and they said no worries, if I were buying gallon size or bigger, they'll have them. So what I got out of that is that they're not interested in helping regular folks coming in for small projects. Honestly they lost my business the minute they ignored me and my daughter when we entered their store. Even my six year old knew that not saying hello when we entered was rude and her exact words to me were "how come they didn't say hi to us mom? They don't have very good manners." Way to go! You lost a current and future customer for sure. read more

I'm new to DIY and only know how from watching many clips. Dan helped me and he was very nice and patient!! This my Project no.1. I will see you around Dan!! read more

I will never go Home Depot ever again . !! Being serviced by Ana @ this Location was outstanding. She is very accommodating and professional. We bought gallons of paint colors , brick , rolls of wall paper and others. She gave us a great deal and she never failed to smile. With the exception she just had a "" new look_ I told her she looks very fabulous!""" Thanks Ana for the Big smiles and funny stories...... you make my day. I will be back for my next Home project and I highly recommend you, for Life!!!!!~ ChaiK read more

Sherwin-Williams Paint Store - My brick wall paper. Love it, Thanks Ana. - Paint Stores Near Me - Glendale, California

If you have a huge order with a LOT of different colors then make sure they mixed everything and make sure it's all there. Last time I was in they got a bit overwhelmed with my order and I didn't realize that some paint was missing until I got to the job and realized it was missing. I had to go in again to get the rest of my order and hope my painters were staying on task while I was gone! Time is money and i didn't appreciate having to waste mine. Plus side is they have stores everywhere. You can find one relatively close to you. If your a contractor with a commercial account, they will deliver. read more

Employee don't smile nor greet costumer. The manager Maria is NOT friendly. She told a costumer "if you are not satisfied here...go somewhere else". The manager was on a personal call and speaking loud...the costumers are waiting to be serve. read more

The paint quality is great however the customer service at this location leaves to be desired. Both times I've been in this location the sales girls are more concerned with what they are doing: ie: chatting, rearranging the store, organizing etc. each time I have felt like being helped was a hassle and after thought. Additionally when I have expressed that I don't want an account at the store they have repeatedly made it seem like I have to have an account even though you DO NOT need an account here. I don't want to give out my personal information just to buy 2 gallons of paint. It's unnecessary and rude to be hassled about it. The paint here is expensive and I should get better service here than places like Walmart or Home Depot. That has absolutely not been my experience. The paint is 5 Stars, the service is 2.5 Stars...hence the 3 star review. read more

The best customer service, she knows what she is doing! The best Ana S . Also Martin was helpful too. Tnx Ana you are the best

Sherwin Williams paint is wayyy superior to Home Depot. I can't believe I used to blindly shop for paint at the big box stores. I bought Sherwin Williams pure reflective white paint and painted my walls and ceiling in satin and wow the quality is visible the minute you paint the walls. It goes on easy, doesn't peel as Behr paint does and it also doesn't spill or splatter when I use my roller. Truly a superior product and with my membership, it costs cheaper too. Has anyone noticed how expensive everything is at the big box stores? I wish I had come to this store before. They also have reflective roof paint for flat roofs. Perfect summer project! Great central location and good parking. read more

James brakes the scale of stars, he truly goes above and beyond. I've had a giant paint project and from the beginning James has been a godsend. Everyone here is always super sweet and helpful (and they deserve holidays like Presidents' Day off!) read more

Krista is amazing and should definitely be running everything! I called ahead and she was so nice and helpful and then when I arrived she was ready for and even kinder, more patient and more helpful! We just moved to the area and We'll now be a loyal Sherwin Williams Glendale family! read more

I contacted this store to find out if they had N95 mask. Like everywhere else they were out of stock. This is not my problem or issue. This morning at 09:00 I called this location checking on these precious items. They said that they were expecting a shipment but didn't know when they were going to arrive. Here is my issue. They said that they were going to sell to contractors only and if there were any left over then they would put them out for the general public. I stated that I'm an emergency room nurse and we are trying to get supplies on our own because the hospital is strained with lack of the supplies being delivered. WOW contractors before HEALTHCARE professionals. I would have never thought. But when they or their family members come to the hospital because they are sick, they are going to expect services. Well I'm hear to tell you that approximately 10% of the people getting the COVID-19 virus is healthcare workers taking care of these patients. So when you come to the hospital be patient because we are human too. We are in the battlefield shedding out blood, sweat and tears. Expected to take care of the sick and dying but when we are in need of a lifesaving intervention, contractors are more important!!!! Please DO NOT buy from this organization. They don't care about mankind, only contractors. Let the contractors come take care of the sick patients expected to inundate the hospital's in the near future. I hope and pray that California stays healthy and doesn't need hospital services. We are there for everyone. The sad part is this organization cares about the all mighty dollar and not people's lives. Take care, wash your hands and continue social distancing. read more

Absolutely shocking, unprofessional and outright disgusting service. There needs to be a negative or at least zero star rating option. On December 12, 2020 at approximately 4:30pm, we entered this store located on 1000 E Colorado St, Glendale CA and approached an older woman with short hair and glasses. She responded to us in a rude and abrasive tone. We ask if we could get a color fan book given that my partner is a contractor with an account. She claimed that they "don't have anymore." She then oddly asks if we "would like to buy one?" (after she just said, they don't have anymore). We replied, "if you're contractor, shouldn't those be free?" She then said "Yes, but you need to have an account," my partner replied, "I do have one." However, she ignores that, by never once asking for his account number and then again asks us again if we "would like to buy one for $14.50?" We replied, "I thought you said you don't have anymore" and she then agrees and says, "Yes I told you that." (HUH???) So we decided to head to the swatches section and pick out colors. Then a twenty something year old Hispanic female with long straight hair approaches us to tell us "they are closing in 10 minutes and ask if we are buying anything because they are going to close the register." We said, "no, not at this time." We continued to look at the colors and she just stayed there to watch us by very slowing putting things away. She then said to us, "you can only take 1, 2, or 3 color samples however you can keep what is in your hand but you can not take anymore because of COVID." We said how does COVID have anything to do what that?" She claimed that "when people touch them and put them back" it's an issue for them. We explained, "we never put any back and we are taking what we touch." She then insists that we can not take any more swatches. She said they can not have people "take stacks of the same colors." We explained to her that we were "only taking 1 of each color that we choose" and then we asked her again, "how does this have to do with COVID?" We naturally became upset in how she was treating us expecting us to literally take 1, 2, or 3 swatches. Then the older lady with glasses came over and I repeated the younger girl's ridiculous comment to her, that we told we were only allowed to take 1, 2, or 3 swatches." She then backs her up pointing to a sign above the swatches that say "Choose Color with Confidence etc (see pic of the sign below)" and tells us "You are only allowed to take 10." We read the sign and said, "where does it say we can only take 10?" She started to raise her voice because we called them out for their made-up policy and then shockingly, she asks us to "leave the store and claimed that we were harassing the hispanic girl." We replied, it was in fact they who were harassing us while we picking out colors and that they were trying to regulate exactly how many color samples we were allowed to take. She then threated to called "9-1-1." We said "go ahead, they will see how ridiculous she is given that we are doing nothing wrong." We asked for their names and they refused to give their names. Instead, the woman with glasses asked for my partner's "account information so she could ban him." She then screamed stomping her foot to the ground with a closed fist, "get the fuck out of here" at least 2 times and then later telling us "I refuse service to you." As soon as I said to my partner, get your phone out so we can record this, she immediately ran off to the back of her store to hide. The Hispanic girl also left to hide behind shelves on the other side of the store. Clearly these women hid to avoid the repercussions of their actions. We ask that the store manager, regional manager and corporate please review their store surveillance tapes and investigate this matter. I hope there is a zero-tolerance policy against employees treating customers this way. This was truly outrageous and very shocking. No company should ever have people behaving like this to their customers, making up false policies, screaming and cursing at us to leave the store, demanding we give our account information to ban us, and threatening to call the police all because we called them out on their false policies with how many swatches we were allowed to take. read more

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Great experience at this store! Anna helped us out and she was so professional, kind, and patient with us. Gave us lots of info and advice for DIY projects. Store was clean and they have great choices with paint colors. Price was very reasonable. I highly recommend! read more

Yesterday, the district manager gave me a personal call to apologize for the store not being open and said their website (and Yelp) listed their hours incorrectly. He wanted to send me something as an apology, but I told him I didn't need anything and I appreciated the call. As of this writing, they still have not updated the Sherwin-Williams website or their Yelp listing. So be warned, the listed hours may not be their real hours. read more

I'm looking for three paint samples to figure out which color will look best for a small bedroom and was told because of the pandemic there are no sample paint containers available, that it's been an issue for the past year. Now you charge $20 per quart to sample colors instead? Sorry, that has to be a joke, you can mix any other size container but sample size?? I'm heading over to Catalina Paints/Benjamin Moore where the customer service has been amazing and they even send me coupons for FREE pint-size color samples every month. read more

I went in with my mind set on a certain idea for a project and James helped me bring my idea to life . He didn't think I was crazy . He was a very friendly and informative person read more

All i can say , we ordered this pricey wallpaper almost 2 months ago and never had received it. We called 5 times spoke to Ana and other representatives and all they would say that it is out of stock and we have to wait till the manufacture will "make it" . I mean really? Why would you accept the order and tell us that it will be in in 10 days when you don't even have it in stock ?! Very disappointing experience . read more

I think that the Sherwin-Williams paint is a superior product. However, the customer service at their store on Hornblend in Pacific Beach is very poor. I went to get paint thinner and was told that lacquer thinner was the same thing. My painter did not agree. I had to go to Home Depot to get the thinner and then had to return the lacquer thinner to the store on Hornblend and wait in lines both times. This careless error on the clerk's part cost me the better part of 3 hours. This is not the first time the employees at Hornblend have misinformed me. I plan to switch to a different store. read more

We had a wonderful experience here. Anna was fabulous- helpful, knowledgeable and so sweet. We will coming back again and again. Thank you!

I ordered all my paint from here. I also ordered some wallpaper from here but there was a mess-up with my order (through the manufacturer). I worked with Anna to get this resolved. She took charge of the situation, called the manufacturer and got it all taken care of. Her customer service was excellent and she got it all fixed for me. I had a good experience. Also, they often have 40% off sales and that is definitely the time to buy paint from SW! read more

My wallpaper guy asked for this special primer we need before the wallpaper is installed and he said Sherwin William paint store have it. I came here and asked for it they did carry the one gallon buckets but I need 5 gallon bucket. The guy who was helping me did not want to putt in the effort to call other stores and see what they have so I ended up calling my wallpaper guy and just getting it from the store he uses all the time. I just wonder how the management trains this guys to just say whatever they feel like or at least try to help their costumers. read more

Sherwin-Williams Paint Store - Paint Stores Near Me - Glendale, California

Came in to pick up two quarts of paint. The sales representative read is the riot act on how fantastic the "Resilience" paint was. We thought it was a good deal as well and purchased. Then hours later, we realized that we were actually given a completely different product (interior paint vs exterior). My husband contacted the store and asked if they'd exchange the product for the product that we need to paint our exterior window trim and doors. The manager said to come in and they'd be happy to return. Great! I come on in and do the exchange. The assistant manager said they could not do the exchange without the card it was purchased on. One important detail they failed to mention. The asst mgr was happy to send me on my way home and return with the physical card. Thank god for Andy, the helpful sales assistant that did a little research and figured out how to exchange without the card. The balance was $1.12 and I was happy to pay. At the end, from my first initial visits to Sherwins Williams - Glendale, to my returning visit for the exchange, it's was an unpleasant experience. The employees seem miserable, do not say hello and are not helpful at all. I will not be returning. I should have just gone to Home Depot and save a few dollars. read more

The employees at this location, especially the elderly Asian woman, Sharon, have horrible customer service and should be trained on how to talk to paying customers. I'm repainting my business and have bought over $1000 worth of paint in the past two weeks; so I came to the store trying to purchase more paint and supplies to which I was refused service. They told me to go away and closed the door on my face after standing outside for 10 minutes. I've been on hold with corporate for 45 minutes and have yet to speak to someone about this incident. This is ridiculous, I'm never going to come here again for my business needs. read more

We've had an excellent experience at this store. A quick history - I've used Benjamin Moore paint in the past, and loved its colors and the color examples in its print materials. However, my good friend that had recommended Ben Moore in the first place told me about a then-current sale at Sherwin Williams, and said they were the same quality as Ben, I should check them out. We have sold our townhouse and have bought a new house, and since we wanted to give everything a fresh coat of paint, a sale sounded good - we need a lot of paint. I called Sherwin Williams in Glendale and talked to George, he was very helpful, and said I could reserve cans of paint at the sale price and choose the colors later. I planned on thinking on the colors and would call back. Enter in moving h@ll and 2 kids and the work day and I forgot to call until after the store closed. Deeply sore to have missed the chance to buy paint at 40% off (a solid discount), I found the "contact us" page on the main Sherwin Williams website and wrote a letter saying all this and asking if there was any way the sale could be extended for me for another day. The district manager wrote me and said yes, they could extend it to me for another week - they'd love the opportunity to earn my business. Joy!! And what a stress relief. So then I started working with Ana, Christina, and George at the Glendale store. They have been so willing to work with me as my husband and I took time to map out all the colors for our house. They made sure we were buying the right paint to meet all of our needs. Ana in particular has been our point person, and has been warm, professional, and so helpful. On more than one occasion when we've driven away from the store, my husband commented on how nice it is to receive such high-quality customer service. The paint itself (the whole point, right??) looks absolutely gorgeous on the walls. We're very happy with the colors. Sherwin Williams also has some great ideas in its print samples, and we've been super pleased with the results on the walls. And trim. And ceilings. There's also lots of Sherwin Williams color ideas on Pinterest. Since we have a contractor painting the house for us, I don't personally know yet how the application of the paint feels. However, one day while Ana was assisting us, another customer came into the store gushing about how easy the paint was to apply. "It's like butter" was actually a phrase used to describe their Cashmere paint line - the same paint we're using. So much better than thin paint that drips like water and needs 3 coats. I don't know anything about their wallpaper line, but as far as paint goes, we love this store. read more

Young man helped me today. Was very friendly and patient. Took the time to pop up I'll individual color chips and was still multitasking w other things. Definitely will come back when we paint the restrooms. read more

Nice people and good customer service and very knowledgeable thank you guys for your help.

I had a perfect experience shopping at the Sherwin-Williams Paint Store in Glendale. Omar, the manager, was so helpful and patient. He really knows his stuff. He gave me good advice about how to prevent specific problems when painting and the right kind of paint to use for my project. He offered great advice on choosing a color that would work well with our project. I will for sure go back to this specific Sherwin-Williams Store, in Glendale, for my next project. read more

I've always had excellent service while shopping at Sherwin willuams stores throughout Los Angeles county , however the Glendale store is by far the worst in service and customer satisfaction More importantly Ana is unprofessional and truly under qualified for her position read more

I went to this store 5 times and they couldn't give me the colors I asked for in anything less than 5 gallons. Complete incompetency. Not helpful and extremely rude. Do not come here ever. Take my advice. You will spend hours here and get absolutely nothing accomplished. read more

I have shoped from multiple other locations for paint. My experience here was for wallpaper. Omar, the manager along with other employees did everything they could to keep me happy and satisfied. The customer service that I received here must be recognized. I would 100% recommend this particular location. You will receive friendly & professional service gere. The employees here care and LISTEN to your needs read more

The people who work here are amazing. Seriously. I barely know what I'm doing when it comes to painting and even though I got there right before they closed, everyone was so helpful and took the time to explain what I needed and why. It's a little more expensive than Home Depot but for a thousand reasons to totally worth it if you can afford it. read more