Long-time customer, but this was easily one of the worst interactions I've had here. Asked Patricia (manager) for help finding an electric impact gun and was met with vague, lazy directions like "aisle one," which is essentially the entire store. After searching and asking again, she still couldn't be bothered to give clear guidance and claimed she was "busy with another customer," even though she was just restocking shelves. It would have taken under a minute to walk over and point it out. Instead, I got dismissive behavior and zero effort. Honestly, it's concerning that someone with this level of customer service is in a management position. If this is the standard, it explains a lot. I hope Lamar who's the general manager could see this and probably educate this manager on good customer service values. read more

This store is always clean and employees are helpful. They have various tools and accessories for any kinda of repair. When they have coupons going on, the price is even it better. read more

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Received by email this day, a 25% coupon for one item, woo hoo! Drive to Harbor freight on Figueroa to pick something up, found what I wanted and showed my text /email. The cashier said it needed a code. I showed her what I was sent, this was a $15 or so item, I wanted to get, a manager was called over and he said he couldn't give me the discount cause a code was missing. I drove 5 miles to get this and he refused to give me the stinking discount, he offered 10%, no thanks., the managers name is Freddie. He would not make a customer happy over 25% off an item. A discount I was emailed from them that very morning! This was unacceptable and a total waste of my time. I'm furious over the petty handling of this and will follow up with corporate. I was shopping here over Home Depot's policy's with ICE. What a disregaurd for my time and patronage. I would love to hear from someone in corporate over this. What a petty waste of my time! Btw, I called what I thought was "corporate' and was disconnected. I tried two more times and never received a call back, talk about poor business practices! Furious over being treated so poorly in light of your company's error!!! Btw, hung up on twice! What a poorly run shit company! read more

For me, Murphy's law crops up in my life constantly. Probably due to my own stupidity, but nonetheless I hope this helps someone else. I purchased a Hydrostar Drain Monster from Harbor freight in 2018 and used it on my home's drain system, which was choked with tree roots and miscellaneous, that I don't want to get into, literally. The Hydrostar worked flawlessly. But, me in my infinite wisdom rode it hard and put away wet. Anyway, I didn't need to use it again until June 2026. So my patron saint, Murphy, made sure that the directional barrels in the auto feed unit froze, basically welding themselves to the housing. So I tried everything. As a car guy, I tried heat, juice, more heat, more juice, brute force pressure, more heat, more juice, and of course the directional barrels did not budge. So I proceeded to the harbor freight website and even called harbor freight assistance who said this particular part is no longer made to support the product. So I contemplated buying a new one, so I would have my old unit for parts. But, the Hydrostar has been discontinued. In this throwaway society, I was determined to find a replacement part for the auto feed. I searched high and low and ultimately found the exact part, and I mean the exact part at Grainger. It was reasonably priced and it was shipped to my local Grainger store the next day. It fit and works perfectly. Because I will probably not have to use it for another 5 to 10 years, I made sure I took the barrels out and dried the unit completely. I hope this helps someone else. The price was $107.45 plus tax. read more

would give 0 stars. warning all their electric tools only have 3 month warranty and if you go over 1 day no returns! that is why they sell warranty. everyone else has 1 year warranty. if you can't stand behind your tool they must be garbage! read more

Kick Ass place!! They had everything I needed, didn't have to go to Home Depot . Staff is super cool also .. Definitely will keep shopping there,the Alhambra store on Valley Blvd read more

I guess being a valued customers with a membership is not enough for just a little Respect Mr Gabino the manager. Returning an item that was purchased yesterday, because it was on sale today. Not opened whatsoever. All new. I just wanted to buy the same item just for a better price. Because, why would I not? Well Mr Gabino the manager refused serving me. By principle I guess that we do not satisfy guest's legal request. Let's remember that this is purely discriminative. There are other Harbor Freight around. Let this one sink. read more

Excellent customer service from store manager Lamar. Came in looking for a specific item for work and he helped me upon arrival. Clean and organized store front. Probably the cleanest I seen in the so cal market. I will be back soon read more

Employee here are very friendly. Great service. It's close to my work but I'm happy for the service here . read more

Marco was super helpful and kind! So happy to have a good hardware store near us. The cashier was also very friendly.

Probably the cleanest and most organized store of any California Store I have been in... The Staff are very knowledgeable and locate what your looking for within seconds which was very refreshing. The Store Manager definitely gets Kudos for hiting the right staff!!! When you need a tool in flash stop in and and save yourself some money... read more

When you purchase any item at this store you get a free gift to choose from, screw driver, work gloves or Zip ties!! JENNIFER was very attentive and professional, she enrolled me to receive Coupons and offers I will definitely come back to this store !! I got a magnetic screen door for $10 that's a great value price !! read more

Harbor Freight Tools - Screw driver set for free - Hardware Stores Near Me - Los Angeles, California

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Honestly, the best harbor freight I've been to so far. Location is great, parking is plentiful and most importantly the customer service and general store environment are both impressive and relaxing. I was greeted by a manager there (Lamar I think?) as soon as I walked in and found the store to be very clean and organized! The employees were Ive interacted with in this store have all been welcoming and helpful. Unfortunately, with this being a recently opened location, there were some items that I was disappointed to not see. Not a big deal imo but if you're looking for something in particular, calling in advanced wouldn't hurt. Regardless, 5 stars from me because everything that is under the stores and employee's control is done outstandingly well. read more

Harbor Freight Tools - Plenty of parking and generally a great location. - Hardware Stores Near Me - Los Angeles, California

Really disappointed with their new promotions. If it has a $20 limit as HF now includes taxes part of the limit so you no longer go buy something for $19.99 because the tax will push it over $20 and then you don't qualify for the discount. I was there the other day and young female gal was the most unhelpful person I could ever imagine working at any retail store. No offer of help, no greeting. no suggestions didn't even care to ask if I found everything I was looking for. This used to be one of my favorite stores too. I'll just go to the Alhambra store now . read more

I wanted to share my experience at Harbor Freight with the Manager Mario. What a great guy. I needed a Compound Miter saw for a couple of large projects. I went with the Admiral 12". Mario told me about the Hercules 12 Miter saw. He told me the benefits and the better build. I thought about it 24 hours. I went with the Hercules and I can't thank Mario enough with his recommendation. He was 100% correct. It was more expensive but WOW what a saw. Look at the reviews on You Tube. I am coming from a 10" craftsman that has had its day. People like Mario make it a pleasure to deal with Harbor Freight. Harbor Freight has better customer service than Home Depot or Lowes. Go check it out for yourself. read more

Harbor Freight Tools - Hercules Miter saw. What a Beast! Highly recommended. - Hardware Stores Near Me - Los Angeles, California

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Exelent customer service, very organized store,clean, employees very friendly, I visit hare very often and Barby,Jessica,Marco, Lamar very knowledgeable about the products answering my questions very good organization love it.. read more

You know it would really be ideal if SOMEONE bothered to mention that they can't take gas powered equipment back if it has any gasoline in it. Damn. Loaded a wood chipper into my truck and raced here at closing time to find out that the pint of gas left in this tool would make me load it back take it back home siphon the gas out and come back tomorrow. Ouch.good policy, I get it, but BAD POLICY if you folks don't TELL ME ABOUT IT! Sergio waste of time and lots of extra uneeded work. My extra work cause you folks FAILED TO INFORM ME FAILED TO DO YOUR JOB. read more

Newest location worked out perfect for the NELA DIYers. Lots of parking and plenty of spots in this new shopping center. The prices for tools is amazing. They have almost everything you need to get the job done. Spent hours researching diy videos and used the money that I would normally pay in labor, on new tools! So picked up a new Daytona Jack and some miscellaneous hand tools. That quote for $2000 to replace my shocks and struts motivated me to learn about my truck and how to fix it. Watching enough videos helped prepare me for the task but the next question was the most expensive. Do I need the same tools that are used in videos to get the same result? Everyone online has name brand tools. It is a low key flex but if your a DIYer, you are on a budget. If you are not a full time mechanic then it's likely you won't need expensive tools. This is where HF comes in handy. The cost for a breaker bar, sockets, punches, Jack, and the other tools needed to get this done is affordable. So dropping $500 in tools and a couple of hours watching videos makes a great choice. HF has several brands they sells at different price points. Get what you can afford and get it done yourself. I was asked by the helpful staff if I needed help loading the Jack into my car. My advice, take the help because this thing is heavy. I will most definitely be back looking to tool storage and a rolling cart. Keep Harbor Freight in mind for your next tool purchase. Keep on Yelping! read more

do not buy generators, water pumps or anything gas powered!!!! i bought a water pump to assist my uncle and neighbors with the la fires. uppon starting and setting everything up the pump failed. went back to store they thank god took the chinese crap back however still charged me a $49 restock fee. on something that didnt work!!! unacceptable im paying $49 for something that didnt not work! go to home depot for real quality tools! read more

Went in for a garden hose that the website said was available; None on the shelf. Asked a sales associate (Gabino) to check inventory and he found it for me. He walked back into the store room and brought it out to me. He was very friendly and I appreciated the time he took. I will come back to this store! read more

Staff is always helpful & friendly Everything is organized. This place is great for quick inexpensive tools for large and small projects. I've bought a few power tools and really compete with the more "brand" named tools. Example: bought. Miter saw, 3 years later, going back for another because I've lent it out to a friend who loves it so much I let keep it! read more

1st time at this location and I was very impressed on how clean and helpful they were. I called earlier in the morning to see if they had a item in stock . They girl that answered the phone was very helpful . Seemed like she checked the computer and even went herself to double check . Even though Home Depot is just down the street. I will definitely be back here. The young man at the cashier was very helpful and got me a new product from the back since the one on the floor was open . I didn't get his name . But I do have my receipt . I hope this helps the manager to recognize both employee's read more

Harbor Freight Tools - Hardware Stores Near Me - Los Angeles, California

I've been coming to this HF since they opened and have always had a pleasant experience. The staff is friendly and they are well organized. I read more

Awesome hardware store. Staff is super knowledgeable and friendly and store has plenty of quality tools at reasonable prices. Shelves are always fully stocked, much better experience here than at the Home Depot up the street. read more

"Supervisor" Jasmine is the most meanest rudest disrespectful human beings I've met in all harbor freight chains. Location is great but management stinks and needs major training in customer service. read more

I came in this afternoon for a simple 2" c-clamp. I walked in and saw a lady with a Harbor Freight shirt on, so I say "hi, can you help me find..." and was ignored. I continue to ask "excuse me, hello, excuse me" and continue to get ignored as she walks away. The cashier, seeing this and looking at me funny tells me "she's not clocked in." OK, how on earth was I supposed to know that? I find the c-clamp and go to the register, where the same cashier is telling a customer how lazy his boss is. I won't be coming back here. read more

As soon as I walked in I was greeted it's not your typical big box store it's more of a personal experience there's always someone walking around trying to help you I love this place thank you read more

The good...I've visited and purchased many times at this location. Ive always been greeted with a smile, its never been hard to get help. The manager has gone out of his way to help or help me find an item at another location if they don't have it. Lots of parking space The Bad... The homeless and vagrants have been an issue. I caught a guy trying to break into my truck in November 2021 and in January (2022), I saw a lady at the bus stop get her purse taken by a guy on a bike. Great store just be aware of the surroundings. read more

This was the first time I've been here and definitely not the last as soon as I walked in I was right away greeted by Barbie she had a big smile and made me feel so welcome and went above and beyond to help me find the items I needed with a smile on her face the whole time. I haven't seen customer service like this in yearssss she even gave me her opinion on my business and I took her advice and things changed for the better I'll definitely be back soon thank you Barbie. read more

I loved this place. Jasmine or jassmine was a very helpful staff of the Harbor Freight family. I brought a defective item with a warranty and was quickly helped with a solution. Their staff is friendly, and the little young lady with the rockabilly look and the stature of my 4 year old daughter, was very welcoming. Will be back soon for more... read more

I am glad to have a harbor freight tools in my neighbors as I had heard about the great deals . I can't agree more. I needed to replace a water hose and didn't realize that they can get pricey . I compared and by far freight tools had the best price and reviews on product . I called to find if it was in stock and they were helpful and friendly. It's conveniently located with plenty of parking . I got in and out quickly . I simply showed them what I wanted and they quickly and willingly helped me . read more

Aggressive sercurity guard follows me thoughout the entire store.. breathing down my neck and glaring at me every chance she got. From the minute I walked in, down every single isle and every turn. My entire shopping experience was horrible. I did complain to the store manager as well at the store clerk. Both did nothing and said nothing either.. will have to take my business elsewhere. Long time customer no more. FHF read more

Love this place always full of friendly and knowledgeable employees. When they see a line forming they open another register. Always have plenty in stock or offer to tell you which store in their chain does. They are all about making the customer happy. Way better than home depot. read more

First time being in this store and was amazed by great customer service and the store was laid out nice and all aisle clean! Joshua, the manager helped me and I can see why he is the manager ~ great job!!! read more

Finally a Harbor Freight location in the heart of northeast LA! The staff are friendly and the store is great!

Great and convenient location. I had to return a specific part for an item and the manager was very accommodating and saved me a ton of time. Will be back! read more

This location is brand new. I have been a customer of Harbor Freight for quite a while using other locations. This is much more convenient for me location wise. I was just blown away with the customer service and courtesy at this new location. Because of the Covid situation and my age, it's risky for me to enter into inside establishments. The manager, Rudy was kind enough to take my order over the phone, check the stock for everything I was looking for and give me a total amount for everything, including coupon discounts. When I got to the store parking lot, which is huge and adjacent to the store, I called Rudy and he brought everything out to my car and loaded it in for me. An honest question: Where in the hell can you go and get this kind of service and courtesy???? Obviously, Rudy made this happen with ease. You might want to really check this out. By the way, everyone, including one of the associates, Brandon, has the very same attitude. Pretty amazing to say the least. Try it out, you'll be very glad that you did!!! read more