Christine is super helpful and they are all very informed! The store is well stocked and they'll…read moreorder whatever they do not carry. There are frequent sales too. I'd give it a 5 but I purchased a $20,000 swim/spa 2 months ago and the salt filter stopped working and I can't seem to get help - it's a different department, but no one is getting back to me - yet, fingers crossed!

they have threatened me to take down a negative post told me i had to be on a three way call with…read morethe manafacturer just because i said my 13,000 spa was leaking only three years old stereo done lights done they told me on december 5 they cant get anyone out i kept calling but after i posted on website got right back telling me to take it down even threatening with the manufacturar i said hell with you then sent a guy out on the 11th hes said im only here to look at it its not getting fixed what do you want you pissed of the owner because you want it fixed shoundnt have said anything i said how am i going y to get it fixed well its jan 20 th no call nothing because i wont take down a negative post i have no other choice but better bussiness and news outletsim done

Professional and pleasant. Repairman was timely, keep me posted on work progress. Very…read moreinformative, courteous and pleasant to work with

Three years ago we bought our Hot Tub from Outdoor Comfort. They were great to work with then…read more We recently had a leak which they came out quickly to fix. They are incredible. Great customer service. They didn't just check out the leak they checked out several other parts of the hot tub, and gave us some tips for keeping it in great shape. They told us that if the leak wasn't fixed to call them and they would come back out. (I appreciate them doing the simple fix first!) They are super professional, and love their products and their customers. I highly recomend them!

I have used Butch's Pool Service several times over the years. The last time I needed to replace an…read moreintake pipe for my filter canister. He is very reliable, honest and responds in a timely manner. Prices are very reasonable and the work is competent. I would not hesitate to use his services again.

Not honest people... They told me I would need a computer board for my heater maybe 2 and said they…read morewould cost 800-900 each. On Amazon they were only between 90 to 95 when I told them that they declined the job because they wanted to rip me off. Beware who you hire. There's a bunch of crooks out here.... Definitely do your homework!

Outstanding Product & Service!…read more We recently purchased the Eco Spa E2 from Eco Spa West, and we couldn't be happier with our experience! The hot tub itself is everything we hoped for--energy-efficient, durable, and incredibly comfortable for two people. The hard cover design is a game-changer, making maintenance easy and keeping the heat in, which helps with energy savings. The E2 model is really the only model that would work for our small patio. Beyond the quality of the spa, we were extremely impressed with the team at Eco Spa West. From our first inquiry at the San Diego Home Improvement Show, where we met Brad and Mickey, to the final installation, their customer service was exceptional. They were knowledgeable, patient, and took the time to answer all our questions, helping us choose the perfect spa for our limited space. The installation process was seamless--despite having only 4 inches of clearance beyond the required space, their team navigated the setup flawlessly. They ensured everything was positioned perfectly before leaving, demonstrating both expertise and attention to detail. The options to run the spa with 110v makes this spa one of the few options if you don't have a 220v circuit. While the spa does run adequately on 110v it does take time to get up to temperature using the economy setting. I would recommend using 220v power. If you're looking for a high-quality, eco-friendly spa backed by outstanding service, we highly recommend Eco Spa West!

Update! We have now owned our Ecospa for 5 years and we couldn't be happier!! It looks and operates…read morejust as good as the day we purchased it. Our salesman, Mickey was great. He took the time to explain the benefits of owning this particular type of spa over the the competition. The tops flip open for use. When you're done they fit snugly over the unit. Occasionally we have strong winds here in Southern Utah with sand and dust but the water always remains crystal clear because of the unique design. If you're shopping for a spa we highly recommend you check out this one. You won't be disappointed.

Five Stars! I can't recommend All American Pools highly…read moreenough! Our spa had turned into a green, algae-filled mess that looked like a swamp, and we were honestly considering draining it for good. But All American Pools came out and did an acid wash that completely transformed it. They were professional, on time, and explained the entire process so we knew what to expect. The acid wash removed every trace of algae and stains, and within hours, our spa went from murky green to a stunning crystal blue -- it looks brand new! They also balanced the chemicals afterward, so we were able to use the spa safely right away. If your pool or spa needs serious help, don't hesitate to call All American Pools. They brought our backyard oasis back to life!

Very helpful and informative. We appreciated his expertise. Would definitely recommend and would…read moreuse again.

Available on the weekend which was important for our rental cabin. Sent someone out within an hour…read moreof my call. Was able to trace and fix all the damage done by the rat that had chewed through a bunch of my wiring and added a protective sleeve to try to prevent future damage. Courteous and the service quote just to come out covered most of the work that was done. We were worried a whole new panel would be needed and a number of replacement parts. Spa heated right back up that day.

Oscar at Pinnacle Tubs is the MAN!! I walked in. He showed…read moreme all of the tubs that fit my budget. He explained everything I needed to know about the tub and I was sold. I paid for it that day with a convenient e-invoice and I was good to go! I got it delivered in less than a week(we got lucky the manufacturer had one in stock) Oscar and his team delivered it and I cannot be more happy. My family and I love the tub and we will be getting all of our services from PINNACLE TUBS!! Thank you Oscar and Team!

Our pool contractor didn't give any instruction after they filled the water…read more Leslie's staff went through everything with us. They were so kind and patient. I definitely recommend this company for any pool supplies!

Always 5 star service on every visit!!!! T he employees are…read morevery knowledgeable about swimming pools/spas. They explain everything in detail and print out a copy of instructions to take home! They know their chemicals so I don't have to. Thanks!!

Maybe you are looking for a hot soak, a cool swim, or like me, you want a hot tub so hot with jets…read morethat beat the knots in your shoulders and back into submission. Even if you don't know what you are looking for, Dennis, Claudia & their family will help you find it. They are so patient, knowledgeable and down-to-earth. You might see them at the home show, the fair grounds, or like me - at Costco! But wherever you see them, be sure to chat them up about their products, you'll be glad that you did. I love their no-pressure sales approach and the considerable amount of knowledge they are willing to share. They have everything from smaller two or four person models, right on up to a large swim spa for the whole family! They even have models that can cool the water to around 60 degrees!And let's face it, with Bakersfield's summer heat, that could make for one refreshing dip! This makes a swim spa or hot tub a serious competitor when considering installing a built-in pool. With it being cooler than your pool and less cost and maintenance. We had our tub installed in November of 2023 and I have to say, it's awesome! The team at Hot Tubs Plus delivered, installed it and set it up. The process was pretty easy and with the model that we decided on, maintenance is a cinch. The saltwater system that we added on is fantastic and really helps with my sensitive skin. We love our new spa and it's been an amazing addition to our outdoor living space.

I gave them three stars because I called about getting a part for the hot tub I purchased from them…read moreless than a year ago. The pump motor quit working So I called up looking for parts and they told me they don't sell parts but they'll sell me a new pump motor. I went to the Amazon website and purchased a 50 MF Round capacitor for $17 I removed the two screws On top of the pump motor revealing the housing for the capacitor I removed the two wires going to the capacitor, discharged it by bridging the terminals with a screwdriver and then installed my $17 Capacitor. turned the power back on and the repair was complete. They knew this. They are in the business for crying out loud.

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

These guys were awesome. I knew exactly what I wanted and did the whole transaction over the phone…read more I got competitive quotes and they were very well priced. Delivered within a couple days of placing the order, delivery was professional, they were even early. Highly recommend recommended.

Our experience with Inland Empire Hot Springs Spas was fantastic. From the initial telephone…read morecontact to final home visit, each employee we interacted with was top notch. RYAN responded, conducted an inspection of the spa, and suggested a "clean sweep" service, which included cleaning the interior and exterior of the spa cabinet, removing pest evidence, replacing a non-working part, draining the spa, cleaning it, refilling it, and getting the chemicals back in order. RYAN was very knowledgable and friendly. Regarding the cost, it was very reasonable. At no time did it appear RYAN was trying to sale anything; just an honest inspection without any hidden fees. In addition, we were able to have the work scheduled and completed within two days. At the conclusion of the work, RYAN provided before and after photos. A solid FIVE star experience, and we look forward to working with Inland Empire Hot Spring Spas in the future.