Our pool contractor didn't give any instruction after they filled the water. Leslie's staff went through everything with us. They were so kind and patient. I definitely recommend this company for any pool supplies! read more

Always 5 star service on every visit!!!! T he employees are very knowledgeable about swimming pools/spas. They explain everything in detail and print out a copy of instructions to take home! They know their chemicals so I don't have to. Thanks!! read more

Leslie's Pool Supplies - Supplies - Hot Tub & Pool Near Me - Victorville, California

I can't think of a worse business that I've ever had the misfortune of trying to work with. I needed a pool heater replaced and I started in all chipper and ready to buy. So I called the Leslie's store and they put me on hold for 15 minutes (not a problem, I can wait), but then they come back to the phone and say they just don't have time for me. Come in and see what they have. Well, I know what they have, what I don't know is how to get it installed. So I go online to order from the website and they have a $99 installation special. I'm thinking, "how lucky is this?" So now I try to find someone to order from, but either no one answers, the person answering can't really help (you have to order it, then we'll see what we can do), but we don't know if we have it... Well, what's reported on the site is not in stock apparently. So I call a customer support line which tranfers me to a rep in Phoenix (headquarters). I tell him I want to buy a pool heater and he proceeds to tell me they have to get a guy out there to look at it which will cost $100, but some would be applied to installation. No problem. I get it set up. A guy comes out and gives me a bid for service. Great! When can I get you to install it. He doesn't know because I have to buy the heater then give Leslie's a call to have them set up an install. OK, fine. He leaves, I call Leslies, and they don't have a heater that they can ship to me within 2 weeks and have no idea who the guy was that came out. So I'm looking at buying a heater, with no idea if it will work, and Leslie's has no idea who came out so I can check with him (since he is the ONLY one that would know). After first basically being told not to call them, to two weeks of non-stop back and forth with no one knowing what the other person is doing, and absolutely no success in anything but paying someone $100 to come out and look at my heater, I went with Pool Supply Unlimited, who immediately took my call, went over my system and sold me a heater. Now I'm just finding someone myself to install. Unless you have no other option, I would steer clear of this procedural mess. Managers not wanting to help, employees pushing you away (over the phone or in-store), they are so "over" the customer that they leave a horrible impression of the entire organization. Corporate, local stores, affiliates, no one, and I mean no one could tell you what the other hand is doing. The most frustrating experience of any company I've ever dealt with. It's a hot mess, and you'd be so much less stressed just to stay away from the store, and give their employees some much needed alone time so they don't have to deal with any of us bothersome customers. read more

I bought a above ground pool from Costco. The pool is great but it required a ton of maintenance. I worked with the staff at Leslie's and we decided upgrading the filter would help long term and cut the cost of maintenance and chemicals. It's been a year. Best thing I have ever done. I could not have done with without the staff at Leslie's. They are kind, patient, test the water for free, and problem solve even with a person who had no clue what I was getting into. Great prices friendly and ensured my family could enjoy our pool year round. read more

Leslie's Pool Supplies - Pool - Hot Tub & Pool Near Me - Victorville, California

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I love this place! They make taking care of my pool a breeze. I knew nothing about pool maintenance and now with the help of the Leslie's staff I'm a semipro who's maintaining her own pool and saving money while doing it! I'm greeted by name and with a smile one my weekly visits for my free water testing read more

Leslie's Pool Supplies - Clean water! - Hot Tub & Pool Near Me - Victorville, California

Really bad return policy! Spent $95 in chemicals recommended by them, to get my new pool going! the day after, pool I set up was leaking.... drained the pool, returned it, tried to Return chemicals & i was told Leslie's has a new policy of "zero returns" of any chemicals from the moment customers walk out of their store! Reason: As soon as the chemicals are taken out of the store, their "composition changes", depending on the heat, storage and other factors!? That's the stupidest excuse I've ever heard! Now I'm out $95... for no good reason! All chemical bags are still sealed! read more

Leslie's is great. Like the others, I am a first time pool owner, huttub and both are huge and green. They gave us great advice, great products at fair prices and took time to explain it all to us. This is the only place I'll go from now on to get my supplies and fun stuff for the pool, they really care about their business and go out of their way to help. They even repair defect parts and if you bought them from them for free. 5 star worthy for sure. read more

Wow! Blown away. As a pro, it's tough to find a good spot up in the desert. Bill's use to be the place, but they are carrying less and less things I need. Brandy was so helpful and got me exactly what I needed, fast and at a great price. I'm coming back! read more

Brandy, Ernesto and Izzy are always keeping your best interest in mind. I've followed their advice religiously for years and haven't "killed" my pool in over four years. ALWAYS sparkling clear. Brandy is helping me with a salt water chlorinator issue and never makes me feel like I'm a pain (even though I likely am) when I come in the store to solve a problem. Listen to them and educate yourself about water chemistry and you'll have a sparkling pool year after year. I do not use a pool service. I'm a DIY pool owner. read more

Employees here such as Christian are extremely helpful. My family just bought a home with a pool that the previous owner didn't take good care of and Christian ran a free pool water test and told me exactly what I needed. Never felt rushed into buying anything. These employees really look after the customers needs and don't intent on upselling something you don't need. Thanks to these guys my pool is crystal clear and it has just the right amount of chemicals. read more

Leslie's Victorville has been amazing over the years! Brandy the manager as well as Denice have been incredibly helpful and friendly. Keep up the great work ladies! read more

They do free water testing and help me keep my pool clear! I came to Leslie's Swimming Pool Supplies looking for a cute, but water friendly radio that I could use poolside. I was so excited that they had so many options that could actually go in the water. I decided to get a speaker that could float and had color changing lights on it. It took four AA batteries, but that isn't so bad. I get blocks of batteries at Costco. I got the adorable speaker home and the freaking thing will not work with my phone. I have a MOTO X, so I assume it is my phone. I get my son's iPhone 5 and it still isn't working. I try it a few more times, but I am just getting mad. I called Leslie's and they tell me to bring it back. I noticed that I lost the receipt and they didn't eve have a problem with that because I was just there that day and I am a frequent shopper. Great customer service! They try to get the speaker working and let me know that a lot of people return them. What?!?! Why did you sell me this pile of crap for $99.99? I decided to just return the speaker and use my radio that I have outside for my pool time music. I am glad that they were easy to do the return, but I wish I could have saved the time and effort. They are always helpful when I go in there with pool questions. I never know what I am supposed to put in my pool and they are quick to offer cheap, but effective options. read more

Ive needed pool supplies for the longest and I came in today and a lovely lady her name is Denise helped me out! She is so kind and helpful! Helped me get the perfect supplies for the starting of my pool! Thank you thank you! read more

Expensive, poor customer service, employees lack knowledge of product, expensive and did i mention expensive? They do have the best parking in the world though......... read more

The staff is friendly and knowledgeable. I come here on a regular basis. There is no other shop for me in the high desert.

Denise and the the rest of the crew have been fantastic and have saved my pool for the summer. I can't thank them enough. Always courteous and polite. read more

Megan gets an A++++ in customer service! She's very sweet and went above and beyond to make sure I was taken care of!

Everyone is Always very helpful, they tell you exactly what your pool needs based off of a water sample. Makes owning a pool very easy.

So my wife calls for a quote on a buckets of chlorine tabs, Ruben in Victorville picks up and said " can you hold for a sec." 9 mins 45 sec later she hung up and calls right back, he picks up again and she said " you could have at least checked back with me " and he hung up in her face. That is not the way you do business especially a big Company like Leslie's read more

Came here 4x with water samples. Had me frain my pool (43,000 gal). Came back same. Asked me to drain. Then saw how many gallons and sad me some ash. Came back and said sorry cant help you. Couldn't help me clear the water. Waist of time read more

Couldn't get help while we were there so we will stick with smaller pool suppliers whi are more customer service oriented.

I just got a inground pool build and not knowing much anout water treatment when to Leslie in Victorville Main Ave. They were thebl best took sample and ease piesi read more

I had changed my one speed pump pentair to a variable speed. Like most pool owners we all do want to save money. Plus with the Edison rebate of 200 hundred dollars is a plus. Leslie has no wait policy they deduct the price of the rebate. Here comes the headache. Michael the technician installed the new pump, taken into consideration of the weather not very accommodating I understand the variables. The next day we noticed air bubbles .. Second service call in attempt to fix was not fixed. Third service call still air bubbles. Leslie new technician told me to buy a new hose for the cleaner and the leak is coming from the hose which I did. I even had the gauge of the filter change also recommended . Fourth visit .. To redo what was done re plumbing . Second technician recommended it so. Today was my schedule date for the service. For some reason Leslies pool think it was good idea to send the original technician which I was already reluctant for him to return the third visit. I have specifically requested for the second tech and not the original one. This has been ongoing and easy simple task to change a pump. If I had a premonition with this I should have gone with my pool man. April 20 is my fifth schedule to fix the issue . This has been such a night mare ! read more

One of the best customer service experiences I've had in years. By far hands down for Megan After calling a few other pool supply stores in the high desert and discouraged with small talk and trying to pass me on to another person I was so fortunate to call the right store. Megan not only helped me with the questions I had But she also suggested and directed me to a gentleman at a store closer to my home. Calling the other store I had a similar experience with Rob Again another professional. I'm looking forward to doing business with Leslie's. Just for the record I bought my home in Hesperia and just talking to Megan She made me happy that I chose the right city to move to. Unfortunately I heard that Megan will be leaving Leslie's pool and just that brief moment that I had the pleasure to speak with her. I know that she is a rare find. People like Megan make the custom experience worth it. Thank you soooooo much Megan and good luck on your future plans and goals. New to Hesperia J.A.G 7 Stars read more

I bought a pool pump from Leslie's and it was 459.99 on sale, well they told me it had one year warranty. After installing it 5 days later it started to make a loud noise, contacted leslies and ask me to take it to the store to bench test it. Well it tested fine with out being under any pressure so they suggested to buy new seals for it. Witch I did. After installing it I back it continue to make the noise it was more like a grinding noise, took it back and they refused to replace it or send it to repair because their bench test was good. At this moment the 14 day period had passed and they didn't wanted to repair. I end up buying another motor from Bill's pool supply and this new motor works fine. Really bad service from their employees and people at corporate when trying to get this problem resolved. Top of that they wanted to send a technician over to inspect a problem with my pool motor at home with a charge of $129.00 per hour plus any needed parts to just tell me yes your motor is bad. Will never buy anything from Leslie's again. read more

I had a cloudy, green pool situation when I came back from vacation. After a few trips to Lowe's and getting no help what so ever, I decided to go to Leslie's. I do not know what the ladies name was, but she knew her stuff. I explained what was going on and without hesitation she told me what I needed to better my situation. Within a day, my pool was crystal clear and ready to enjoy. This is my new pool supply shop. read more

Excellent employees very helpfull, friendly...they go the extra mile to make sure you have what you need.....

Christian and Lisa are very knowledgeable about swimming pools and are very helpful when problems arise. I never feel like they are selling me garbage and or feel taken advantage of. Prices are reasonable and they will order my parts as needed and I receive them in a timely matter. Highly recommended.. read more

My husband and I have been going to this Leslie Pool Supply for well over 10 years and have had nothing but good service. This last time I went in Megan was very professional and helpful. She put in great effort to satisfy my needs! I will never go anywhere else for my pool and spa supplies! read more

For two years we fought with mustard-yellow algae. We tried numerous products with no success. However, in May 2014 we were in this store and Christian Barnes assisted us. First he explained that we had to 'kill' the algae, and then remove any food source. So, we used the kill algae product first, then we are using Phos Free. WOW, for the first time in two years our pool is crystal clear, algae free and a beautiful blue. Christian Barnes is a great asset to the Leslie's Pool Supply Company. He is polite, personable, obviously very knowledgeable, and presents himself in a wonderful manner. Please share these comments with management and Christian!!! Sincerely, L. Oaks Oak Hills, CA read more

i like the service from lisa and danny - they know their stuff. first time we have owned a pool and they have given my husband and i the knowledge in order to clean our pool (green and cloudy ) they even ordered a discontinued product from another store. will continue to shop there read more

can be busy at times, and left feeling like ur not there. they do tend to push their stuff, but thats what u get in exchange for their knowledge. overall, a good place to start. read more

HORRIBLE customer service. Most of the employees have no idea what they are doing. Ordered a part, they never called to let me know it was in....whatever....it's the wrong thing anyway. left me on hold forever. read more

Thanks Leslie's for over-calculating the amount of salt I would need when I switched to a salt pool system, causing me to drain 1/3 of my 28,000 gallon pool in order to dilute the amount of salt in the water, and probably costing me another 200.00 on my water bill this month. You were so helpful. read more

First of all I love the staff, great people with great personalities and very knowledgeable. I feel like one of the family. I went in with a problem and came out with my problem solved and a new pool guy. Thank you Josh from Temptation pool Service. Thank you Matt and Christian you guys were great. read more