Christine is super helpful and they are all very informed! The store is well stocked and they'll…read moreorder whatever they do not carry. There are frequent sales too. I'd give it a 5 but I purchased a $20,000 swim/spa 2 months ago and the salt filter stopped working and I can't seem to get help - it's a different department, but no one is getting back to me - yet, fingers crossed!

they have threatened me to take down a negative post told me i had to be on a three way call with…read morethe manafacturer just because i said my 13,000 spa was leaking only three years old stereo done lights done they told me on december 5 they cant get anyone out i kept calling but after i posted on website got right back telling me to take it down even threatening with the manufacturar i said hell with you then sent a guy out on the 11th hes said im only here to look at it its not getting fixed what do you want you pissed of the owner because you want it fixed shoundnt have said anything i said how am i going y to get it fixed well its jan 20 th no call nothing because i wont take down a negative post i have no other choice but better bussiness and news outletsim done

My husband wanted a new patio so he can enjoy it and he did very much...unfortunately he…read moredied...last Feb the two ceiling lights turned to brown and leaking from the rain I texted to mark and called Gary about the situation since Feb... nothing has been done wondering if anyone has problem not getting whatever you had fixed??

Great company very efficient would buy from them again owner was very nice and so was the…read morereceptionist they got right back to me. Everything went perfect.

I have used Butch's Pool Service several times over the years. The last time I needed to replace an…read moreintake pipe for my filter canister. He is very reliable, honest and responds in a timely manner. Prices are very reasonable and the work is competent. I would not hesitate to use his services again.

Not honest people... They told me I would need a computer board for my heater maybe 2 and said they…read morewould cost 800-900 each. On Amazon they were only between 90 to 95 when I told them that they declined the job because they wanted to rip me off. Beware who you hire. There's a bunch of crooks out here.... Definitely do your homework!

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

Five Stars! I can't recommend All American Pools highly…read moreenough! Our spa had turned into a green, algae-filled mess that looked like a swamp, and we were honestly considering draining it for good. But All American Pools came out and did an acid wash that completely transformed it. They were professional, on time, and explained the entire process so we knew what to expect. The acid wash removed every trace of algae and stains, and within hours, our spa went from murky green to a stunning crystal blue -- it looks brand new! They also balanced the chemicals afterward, so we were able to use the spa safely right away. If your pool or spa needs serious help, don't hesitate to call All American Pools. They brought our backyard oasis back to life!

All American Pool came out right away. They did not overcharge me. They told me the problem they…read morefix the problem down straight to the point. I love this man's honesty, his business and his hard work. It shows all the way around. I highly highly recommend this whole service to anyone and I give him a five stars plus

Great value. Very professional team. Good communication for all steps of the process Fast with…read morequality

JR swimming pools and spas has done plenty of my projects, always been on time and carried…read morethemselves with professionalism and commitment to excellence! If you in the market for pool remodeling or new construction, I would definitely give them a call!

Matt and crew came to clean/maintain our pool today, Even though we were out of his range he still…read morecame out and did an amazing job. Very knowledgeable and he gave us a lot of tips for in between our pool cleanings! Very fair pricing and Punctual! I look forward to working and recommending him in the future!

After a great deal of planning and searching g for the right pool builder, offering all that we…read morewere looking for, Landau Pools was the selected contractor. We are absolutely ecstatic about the results and couldn't be happier with the owner and the finished product. Our pool is a 26'x40' rectangular pool with 8x8 spa. Landau Pools also built a 9.5'x9.5' bbq island and 6x3 fire pit surrounded by 3,100 square feet of concrete flat work! The process was painless and the contractor was responsive and responsible! Thank you Landau Pools.

Dreaming of the perfect pool? J&S Outdoor Environment makes it a reality…read more After years of incredible service from Gary's Pool Service at multiple residences, I decided it was finally time to take the plunge and build a dream pool of my own. The one and only company I trusted to make this vision come to life? Gary's Pool Service. The family recommended I go with J&S Outdoor Environments - another of their family enterprises. From the first consultation to the final reveal, J&S exceeded every expectation I had--they've truly raised the bar for excellence in pool design and construction. I'm thrilled to share my experience and recommend them to anyone who's thinking about a new pool or outdoor remodel. From the beginning, the J&S team was attentive, detail-oriented, and incredibly knowledgeable. They took the time to understand exactly what I wanted, offering their expert guidance to make sure every detail matched my vision. Their creativity and eye for design transformed my ideas into a layout that was even better than I could have imagined. They presented a variety of options for materials, finishes, and features, all with transparent pricing and timelines, which put me completely at ease. The construction process was smooth and efficient--J&S handled everything with professionalism. It was clear they have years of experience and a deep passion for their work. Their attention to detail was extraordinary; every tile, every feature, every inch of the pool was meticulously crafted. They communicated regularly to keep me updated on the progress, so I always knew what to expect. By the end, I had a backyard oasis that was as functional as it was breathtaking. One of the highlights of my pool is the custom water feature they designed, which adds both a calming sound and a beautiful focal point. They also integrated energy-efficient lighting and equipment, making the pool not only stunning but also practical and eco-friendly. The entire space feels like a luxury resort right in my backyard! What makes J&S truly special, beyond their technical skills, is their commitment to their clients. They treated my pool as if it were their own, going above and beyond to ensure I was completely satisfied. Their professionalism, integrity, and friendly approach made the entire experience enjoyable. They genuinely care about delivering a quality product, and it shows in every detail of their work. After having my pool built by J&S Outdoor Environments, I can confidently say that they are the best in the business. Whether you're looking to build a new pool, renovate an existing one, or create an outdoor environment that wows, J&S is the team to trust. I've recommended them to all my friends and family, and every single person has been thrilled with the results. Thank you, J&S, for turning my backyard dreams into reality. I couldn't be happier with my pool, and I owe it all to your outstanding team!

Serviced my mom's pool in Claremont for years under Gary's Pool Service. After she passed away,…read moreservice went from great, to horrible. The last 6-months, as we got the house ready to sell, the service got even worse. Pool is aways green, always an excuse as to why. Said he wasn't servicing Claremont anymore, turned us over to his cousin Bill, but he still billed us and all communication went through Steve. Fed up with the condition of the pool, lack of service and excuses. Fired them and found a temporary service while the house is on the market. Such a shame to destroy your reputation over a pool.

The woman who took my order was far from friendly or professional. She was downright rude after I…read morepaid for the order. 1/2 down payment on 7 trees not in stock. The receipt does not reflect the size I ordered as far as height which is of great importance to this project. She refused to give me an expected time of arrival...just said order was being held for me. Mumbled and yelled..clearly something is troubling her. I was very disappointed in her lack of giving a darn! Mike... Your place of business is much better than that. In the past I have done lots of business with you and your staff has always been polite and attentive. The other employees were cheerful and kind. I expected at least a timeline as I have other people involved in this project that have lives too that I need to inform to get scheduled. Still upset..! M Nelson

Called to get a Japanese cherry blossom and they had it in stock. The price was fair for the baby…read moretree and we are very happy with the tree we got with them. They are very knowledgeable and helpful with their selections