Angelina was most helpful very knowledgeable and professional. She made my shopping here very enjoyable. This company has everything you need for your needs. I only got one tiny bottle of OTO to test the chlorine levels in the water but it was still a great experience. read more

Leslie's Pool Supplies - OTO - Hot Tub & Pool Near Me - Hemet, California

Friendly staff, Allen has great customer service, definitely recommend this location for all of your pool necessities

Thank you, Angie! For your great customer service I highly appreciate you going the extra mile. My expectations today were exceeded. Thank you so much for your help. Definitely my go to place from now on! read more

They suck horrible customer service they dont know About pools and they wont back what theys sale read more

Leslie's Pool Supplies - My Son bought 2 days ago. It has broken propeller they wont replace due to lost receipt and gave me wrong pool info also garbage company - Hot Tub & Pool Near Me - Hemet, California

Angel was an amazing help while trying to get some supplies for my pool as well for our vacation!

Do not shop here!!! They will rip you off. I tried to order some parts for my spa. They canceled the order without letting me know. I've been trying for a year to get my money back; even reaching out to Leslie's corporate. NO HELP. At this point I give up on the money. No one I know will ever shop at a Leslie's if I can help it!!! If there was a way to give 0 stars, I would. read more

I would like to say that I am inpressed with the help I have received from Leslies pool supply in Hemet CA. I have an above ground pool and have been having many issues with the water etc. I have had to make serveral different trips buying different products and both Angel and Angie have been a tremendous help. My pool is gradually becoming better. Again Thank you Angel for your knowledge to help with my pool read more

I went to Leslie's 2 days ago and spoke with an associate who I thought knew what he was talking about I followed his instructions to the max and it didn't do anything to my pool as what I asked him to do or even after him testing my pool water but today I came into Leslie's and was Frey by 2 associates by the name of Angie (manager of Leslie's) and an associate by the of Angel. Angel was very helpful and gave me plenty of information on how to keep up my pool clean and treated. Angel was very patient with me since this is my first time owning a pool and if angel didn't know the answer or just wanted to make sure he was correct Angie the manager was right there to help they both are very informative and helpful if anyone goes to this location look for these 2 they will help you get the job done Thanks Angel and Angie read more

Horrible Customer Service! Lack of knowledge, non-friendly associates, lack of courtesy. read more

I desperately needed help to get my pool ready for winter and had no idea where to start. The manager Angie was AMAZING! Told me everything I needed to know, took her time and was extremely sweet and thoughtful. I will ALWAYS come back here because of the amazing service she gave. 10/10!!! read more

What a contrast to an experience I had last year at a different pool and spa supply place.. I arrived at 9:01 and the store was open.. I bought a 40lb bucket of Chlorine, the gentleman at the front desk found a coupon fir me on his phone bring my price down about 40 dollars.. THANK YOU! After I paid for it he ask where my car was parked, and said if I would bring it anbit closer he would carry it out for me. I didn't even ask him to.. He Offered!! THANK YOU!!! read more

The young man that works here is very helpful and knowledgeable. However, we won't even shop here when the tattooed dark haired woman is working. We walked in today and spoke directly to her and we're ignored. No she wasn't with a customer. She's the most unapproachable person I've ever met and makes you feel like an inconvenience and burden for spending you're money here. read more

We came in for some supplies for our pool and Angelina helped us find exactly what we needed! She was great and made our visit easy and enjoyable! Very knowledgeable on helping us find the right and best products for our specific needs. read more

I called wanting a new pool pump before driving there and Victor was very helpful I went in and walked out within 5 min, also Angie was very helpful with some offers they had to save some money.. read more

We came in today to test the water in our pool we just had built last month. Never owning a pool before or having stepped into a leslies ever in my life I was a little worried. We were greeted by Victor and let me tell you all of my worried melted away! Victor went through every step with us and made me feel 100 percent capable of taking care of our pool. Because of Victor we gained confidence in this process and he's has gained a customer for life! Thank you Victor for all of your help! read more

Before I could walk completely into the store I was greeted with a warm welcome by Victor. I'm new to this pool stuff and I had a lot of questions. Victor was VERY patient with me and had answers to all my questions. He also gave me information about pools, equipment, and chemical I didn't know about. A few customers came into the store while he was helping me. He also greeted them and told them he would be with them shortly. Once he was able to help the next person, I heard him say thanks for waiting, how may I help you. I went home and told my sister and daugther how helpful and nice he was. Thanks Victor for making my visit at Leslie's welcoming. read more

Very friendly and informative. Whenever i have questions or need chemicals for my pool, Brenda and her staff are always there to help me out. There FREE water test is awesome, it really helps me know what condition my pool is in. Thanks again Leslie's Pool Supply read more

Owning a built in pool for a few years now, Leslie's in Hemet has always helped us troubleshoot and get exactly what we need. Today, Victor went above and beyond. He checked out our little hayward and helped me decide exactly what we needed to fix it for the best price. Not only that, but he did all the repairs for us- same day. We are so thankful! Our little guy is already buzzing all over the pool, doing his job 10x better than before! read more

I've been seeing some of these reviews and I don't know what people are talking about the manager his name is Victor is very nice and knows his stuff. Since the first time we came he was very welcoming and gives you all the information and advice you need to care for your pool. Seems like these bad reviews got upset they didn't honor their expired coupon lol. Victor and the rest of his staff are amazing and we'll keep coming here for our pool supplies. read more

Brenda was so helpful and super nice! She was testing someone's pool water, on the phone, and checking me out all at the same time! Talk about a super employee! read more

Highly recommend this pool supply! Angie was very helpful, professional and helped me save money which is a huge thing right now. Will be going back for my pool supply needs! read more

We've lived in hemet for 3 years now and it's the first time we've had a pool... we are always at Leslie's getting pool samples done or needing to replace equipment. Victor is always helpful! Answers our questions and helps us see what is the best option for our money. read more

When I go in to get my water checked I always get excellent service from the manager Victor and from Angie... always a pleasure to go in and have excellent service. I recommend this place to everyone that has a pool.. read more

I wanted to especially write a review about this store, I've been to a few Leslie's, I'm sure the employees have training because they have all been pretty knowledgeable on stuff. However the one in Hemet is with the business. I continue to go there because they never try to up sale me stuff I don't need. There knowledgeable and polite. Very helpful. Victor and Angie seem to be on top of there game. I will continue to always go to that store. Not somuch for the prices but for the customer service. Thanks Victor,& Angie read more

This place has taken a turn for the worse. They are grossly understaffed, usually with just one lady (the manager) working alone. She loves to leave a whole line of customers waiting to check out, while she spends 20 minutes trying to sell a pool sweep or some other product to someone. She has no regard whatsoever for all the people waiting to pay for their merchandise and get on their way. I overlooked this rude behavior a number of times, but it has clearly become a pattern and forced me to change this review. Since I don't have all day to spend buying a pool chemical, I now get my basic supplies at Walmart. read more

Poor service Called 4 times and everytime they hung up on me...very rude and they have no time for customers. read more

I really enjoy visiting this store, my pool was in real bad shape after the winter months, I thought I would have to empty my pool. I came in and talked to Victor and he assisted with his recommendations on how to fix the water in my pool. Victor is a fountain of knowledge, when it comes to pools he's definitely the subject matter expert. Victor brought my pool up to a 90% with in weeks. With the past management I use to spend a lot of money but the results where not what I expected. Awesome job Victor keep it up. read more

Awesome service!! I highly recommend Leslie's. Excellent customer service and very helpful!

We've had trouble with the customer service at two different Leslie's locations (hemet and lake elsinore). The employees were rude, we were ignored, and they didn't seem to care about anything. Recently we went into the hemet location and there was a new person, Amber. She was super helpful. She tested our pool water and answered all of our questions with a smile. She even recommended other managers we could speak to if we had more questions. I was losing hope.....but Amber brought me back!! We will definitely go back to the Hemet location - it was so nice to see a friendly face at Leslie's!! read more

Angie's the absolute BEST! She's very helpful and knows her shit I bought a bucket of shock and she quickly looked up a coupon on her phone and applied it to my order! Thanks for being so kind and personable! read more

Everytime we have had problems with our pool water, Brenda is a magician! She has saved our pool water several times. She has NEVER made me feel stupid or talk down to me. Brenda explains everything, writes down the process she recommends and has NEVER has tried to up-sell us product that we do not need. When I drive up to Leslie's Pool Supply and see that Brenda is there, it is a sigh of rekief. Other stores (including other L.P.S. locations) that I have gone to pressure sell product that I do not need. Thank you Brenda! read more

I purchased a solar duck chlorine dispenser approximately three weeks ago and somehow the pool water got in the top of the duck dispenser and the solar no longer worked. Although, I usually keep my receipt, I couldn't find it anywhere. I called and spoke to William (who said he was the store manager) and was told to bring the solar duck in and he would look at it, along with a water sample. He was kind enough to I give me a store credit for another chlorine dispenser. Although, I was reluctant to take it back, I was extremely pleased with the service the store manager provided me with and will definitely continue shopping at that store. Maxine Waggener read more

Went into Leslie's to have our pool water tested this past Sunday . I have not been a fan in the past, as I found one staff member to be rude, and dismissive to not only myself, but other customers. Well, let me tell you, the staff was great! Since removal of this, person, the new manager William was quick, friendly and educating on how to control our pool issues. The other young men, a red head and brown curly haired boy were all fast with customers and super friendly, looking happy to be working! Highly impressed, can now make this our go-to store for all our pool needs. And, to add to our delight, William did price matching on the product we needed, saving us time waiting for an online delivery. Thanks 'Dream Team" --Susie B. read more

Sorry but try not to use Leslie's pool service for repairs or service. It took three visits and paying an additional $440 dollars to have my pool running correctly above the original estimate. Plus I had to have an electrician come out to fix their wiring job for another 230 bucks read more

My husband and I needed parts for our pool navigator today. William was very helpful. He took his time and explained what parts we needed and why. He was also very knowledgeable and personable. William provided quick, courteous service. We will definitely return to Leslie's Pool Supply because of the quality of service William provided. read more

Of all the Leslie's in the IE, Hemet was the only one that had the parts I needed for my new Hayward pump. Friendly staff, knowledgeable and very helpful. read more

They do seem to have a lot of trouble keeping things flowing smoothly and handling multiple customers and it often takes a long time just to get some basic supplies. I was a bit ticked off when I called in advance to make sure they had a part in stock before driving all the way across town and when I got there it was not in stock even though they told me it was. I am now looking into getting a commercial account at the other place in town. read more

Wow after reading these reviews I had to write one of my own!! I went to this store twice yesterday and got great service both times. Yes, it takes a little while sometimes but what do people expect from this type of store? It takes time to do what they do with each guest and I know that when they get to me I will get the same one on one time as the person before me did :) The two guys working there (Will and Nate I believe) were very friendly and VERY helpful. Although I still have NO clue what I am doing with my pool, I know that whenever I go there they will help me with whatever questions I have and they are very knowledgable. Also the price matching was awesome!!! I would not suggest stopping here when you are in a hurry unless you know what you need and it can be taken off the shelves. A little patience will result in great service! I will return for all my swimming pool needs :) Hope to see some better reviews soon!! read more

this place is stupid! why does anyone shop here? it high priced, customer service sucks and it stinks. i wont go back

Amber is awesome! She did everything she could possibly do to help me with my pool problem and then some. I've spent quite a bit of time at Leslie's over many years and especially lately on account of a severe case of algae. I notice that she is an extremely hard worker, and that, although relatively new to the job, she is a good student of pool chemistry, and a quick learner. I felt she was genuinely concerned to find out the best treatment for my pool. I think she is destined for management at Leslie's. read more