I was so impressed. They came in at the last minute to install a new fireplace log set. They took…read morethe time to set it up perfectly. They were clean and picked up after. Definitely will call them again

Jose and his team built the most beautiful BBQ for us. Very hard workers dedicated to their craft…read more My wife and I could not be happier with the whole process. The best part of all is that they're genuine, wonderful people.

We felt misguided and did not feel we receive reasonable care. The owner is based in a different…read morelocation and hires out uninformed staff who struggle to problem solve. Though I do think we probably would have had better care with Patrick, the owner, we didn't feel like they did their best to try to make amends with our situation. We felt taken advantage of. When their maskless installers came, the log was broken, the high altitude kit was missing (we are located in Idyllwild, which they knew), trim for the interior wall to line the vent didn't fit right, the flex pipe to connect the stove to mainline was not long enough, and the remote was missing. Additionally, the roofer mentioned that the helmet installers had cut way too big a hole and would need a custom flashing, which wouldn't even guarantee that the roof wouldn't leak in the next two years. Around Nov 15th, the temperature got low enough for us to finally use the stove. We noticed it was not firing up properly. Therefore we called the local authorized heating company nearby since we knew, based on past experience, that Hemet would be slow to respond given our prior experience with the . They let us know that the adjustments were not made properly. We had to pay $150 for this person to come out. We continued to use the stove and learned that the stove was not heating up the home sufficiently. Our cabin is 500 sq ft. Based on our conversation with their staff, they validated that the stove would adequately heat our space. After calls and emails, it took them a month to reply. They said because the stove had been worked on by another party, they were unable to accept the return and tried to upsell us on a blower instead. Ultimately, we had to replace the stove purchased from Hemet with a bigger stove which we bought from Idyllwild Heat. My suggestion is, if you live on the hill, go to Idyllwild Heat instead; they are very knowledge, reasonable and personable people. Stay away from this place.

The execution was perfect…read more We live in the mountains and having our fireplace insert being in working order is critical for us. Two service people diagnosed issues with our propane powered fireplace insert. They fixed the issues, reprogrammed remote, cleaned out carbon deposits, cleaned glass inside and out and as a finishing touch, they added material to simulate burning embers. It looks amazing! The two service people were friendly, knowledgeable, professional and very personable. It doesn't get better than that. Well done! I do hundreds of reviews and am extremely picky when it comes to Customer Service. I give this business ***** Stars and they earned every one of them. We highly recommend this business!

It was a pleasure working with Erica in designing my new BBQ the whole team is very professional!!…read more I highly recommend this team !!

Had my old bbq island removed and purchased a new one from Ivan. Wow experence!!!…read more Ivan came to my house perfectly on time. Did his high speed designing based on what we wanted. Made some great suggestions. The bbq was installed by some pros. Completely happy with the work done and his team were very professional. Erica the store manager was caring and happy to deal with any questions. I will be referring my friends to them

I went in because my dryer wasn't drying. I asked if I should buy a new dryer and they asked what…read morewas wrong and when I described the problem, they said it was probably just my air ducts needed cleaning and they gave me the name of Action duct and their number and I called them and they came out immediately and cleaned out my ducks which were incredibly stuffed with lint And that fix the entire problem A huge thank you to Larry Soares for being honest and caring about the customer, getting me exactly what I needed, even though they didn't make anything on the Service That's why I will always go to them for all of my appliances

As always, products and customer service by Larry Soares and Heather as well as service and…read moredelivery technicians, was excellent. My very old, no longer being made, gas, Caloric "all-in-one" stove abruptly quit igniting. I called The Appliance Showroom, spoke to Larry told him what was important to me (basic and simple to operate) in a new stove, headed to store and he had 2 options (among many fancier choices) preselected, a Frigidaire that fit my wishes perfectly at a fair & competitive price. There was a product recall on this stove that was taken care if before it was delivered to me. Delivery & installation went smoothly. I love supporting local businesses and this business is 5 star from start to finish. 10/3/26

You are always "helpful". Big shout out Adrian(?) Took the time to show me what I needed, went down…read moreseveral isles to get everything!!! Was able to finish the project at home that day. Thank you Home Depot and Adrian!!!!!!!!

Great place to pickup all your home improvement needs. This is my go to spot for hard to find items…read morethat I need in my home. The value is good and the service is always available.

Todd was amazing and so friendly, welcoming and best of all proactive. I was looking lost and he…read moreinquired about finding everything easy. He pointed out the exact location of what I needed, what I came for. It was so easy and Todd made my customer experience so much more pleasant

So went to this location twice over the weekend. First time was to pick up a 3 pole wall light…read moreswitch. Was able to find it without a problem and plenty of staff ask for help if I needed it. Was able to check out and leave solo. Also the following day for an online order and pick up for a gasket. That took a bit more time as the online ordering process is not picked from the shelf for at least two hours so I arrived early and they had to rundown the process find out where it was at etcetera The supervisor was the one that went and picked it off the shelf for me and brought it back which worked out fine The biggest drawback here and the reason I'm giving it such low stars compared to what it used to be in the past is the flock cameras that are in the parking lot there are two different sets of them. Because nobody is forcing this company to put those cameras in their parking lot and they are not controlling who has access to these cameras or what they can do with that access It's an invasion of privacy and I can no longer trust going to this business without wearing a mask and parking away from the business and walking through the parking lot in order that the cameras do not look at my license plate or my car as I do not trust the entities that run flock or the artificial intelligence agencies that also tap into the camera database. Long story short get it together lo's you're not a supporter of the racist pedo in office so stop playing a long.

I must say that this place is AMAZING!! I mean we weren't in there for 5 minutes and we were…read moreapproached 3 times and asked if we needed help. Andrew Rocky and Jessica all asked if we needed anything and assured us that they are there to help if we do. They were all smiles, SUPER nice and they made us really comfortable in that store!! We went to the lumber area and Corbin came RIGHT over, helped us, explained in detail anything we asked and he did it with a SMILE! It was so refreshing!! Then we also ran into Eduardo who was also super kind! He joked with us and offered extra help if needed. As we left the lumber area Emily wished us well and was really sweet! Then as we approached the counter at the front, I asked a question of Lilith and she also was amazingly sweet!! I mean I can't say enough good about this store and the employees! There were a couple of others that were very nice as well but I didn't get their names unfortunately:(. I mean my husband and I frequent Home Depot and Lowe's and NEVER really get approached and asked if we need help. There are a few people at Lowe's that are nice but they aren't on the floor like that. There's Chad in kitchen cabinets and Beverly in blinds and shades! They are AMAZING! Very professional very sweet! Home Depot and Lowe's overall though SMH customer service is not good. Valle vista home center is our new place to go!!

this place is awesome !!!!! everybody is very nice and helpful :) everytime i go there a man…read morehispanic short guy named JOHN helps me out (no offence ) lol he knows everything the store has to offer and always gives his professional opinion on all the types of jobs i have. this place beats all the name brand stores in hemet ca highly recommend this place hands down !!!!!!!!!!!!! -meetch

Absolutely horrible customer service. This place treats customers like they're a nuisance instead…read moreof people who deserve basic respect. In my experience, the treatment felt extremely judgmental and discriminatory. I felt like I was treated differently because of the color of my skin and because I apparently didn't look like someone they expected to spend money there. Instead of being offered help, I felt watched and treated like I was automatically suspected of stealing. That is completely unacceptable. The employees' attitude was disrespectful, unprofessional, and downright insulting. What makes it even worse is the management or lack of it. Management should be stepping in, holding employees accountable, and making sure customers are treated with dignity. Instead, the entire experience felt like nobody cared. No customer should have to walk into a store and feel unwelcome, judged, or treated like a criminal simply because of their appearance. If this is how they choose to treat people, they shouldn't be surprised when customers take their business somewhere else. I would strongly recommend thinking twice before spending your money here. There are plenty of other businesses that understand the simple concept of treating customers with basic courtesy and respect.

Antonio came out and gave me a quote right away. He told me where and how to select the stone for…read moreour countertops and saved us a lot of money by using his discount.He measured everything and told me to buy a third slab so we would have less seams. He showed up with his family and they all wore masks and were neat and organized. When it was time for installation the same thing, everyone was neat, masked, organized, very polite and the counters are perfect. I cant say enough about the craftsmanship of his work and he came back a couple weeks later with two finished 18 inch slabs for cutting boards made out of the leftovers. Bottom line, highly recommended and very satisfied

Antonio was recommended to me by Arizona Granite and Tile, along with another fabricator, however…read morethe other fabricator dropped the ball because life gets busy. Antonio was on it, very responsive, very accommodating, honored his appointment and word. He, his son, & brother picked up two slabs on a Friday, Tuesday I got a message that they were already for the installation, L-shaped kitchen cabinets and an island, full bullnose, Wednesday it was done, they did such an amazing job, don't let those negative reviews deter you, this is an honest family run operation.