We went there and it started out so good .we were thinking about which one wanted as it was a…read morelittle more than we had to spend.The salesman CALLED us and offered us a Bullfrog A7 spa refurbished/warranty model at a great deal .We put a deposit and received a contract, this one was listed also on their website and they called 2 and half days later and we were told it was already sold.We checked hours after the refund and it's still on the website for sale. Very shady.

This company will promise you the world to sell you a spa, but once they get your money the…read morecustomer services disappears. I won't post the blow by blow of my multitude of issues with Spa, Hearth and Home, but I have been trying since July 2024 to get them to replace parts that are under warranty for my spa with little response from them, leaving my spa inopérable at this time. What response I did get, is often short and rude. They to prefer text message for communicating, which is wonderful as I have documentation of all the issues I've had with them. Because of a lack of response from Spa, Hearth, and Home, I have been in contact with Artesian, the maker of my spa, several times. They have been quite responsive and helpful, though Spa, Hearth and Home always places blame on Artesian for doesn't respond to them and claiming they are at fault for the delay in replacing my parts. I finally had them scheduled to come out today between 1-2pm to replace one of the parts. I texted this morning, confirming that they were still coming, as it snowed last night. I got no response and waited around until 2:30. Since no one showed up, I called Spa, Hearth and Home directly and was told that the maintenance worker called out because he didn't think he'd have any jobs today and the repair manager was out sick. I asked why no one called to let me know that my appointment was canceled and got a faint apology and more excuses. I am now waiting for someone to reach back out to schedule another appointment (which I waited two weeks for initially), meanwhile, my spa is sitting in freezing cold temperatures with stagnant water in it. A home spa is a big purchase and something you want to have for years. My suggestion is not purchasing one from Spa, Hearth and Home or you will be left out of luck when you need maintenance work done. I'm happy to share details of my experiences with anyone thinking of purchasing from them.

We bought. Pool from Anchor this year. They folks there are incredible. They asked us what we were…read morelooking for size wise and made sure we got the perfect size for our needs. Vinnie answered all our questions, has a great personality and was extremely patient with my never ending list of questions. They recommended the installers and electricians which both were extremely professionally and did a great job. I'd highly recommend anchor pools for new pool purchase or accessories, supplies for existing.

Staff up front is always pleasant . Disappointed that the service desk in back is manned by several…read moreyoung inexperienced employees who do not seem knowledgeable about very basic pool opening techniques and filtration systems. Was hoping we would find more experienced seasoned staff. If you need your water tested they got you covered though.

I paid them a lot of money to fix my pool and the pool is leaking losing water at the new filters…read moreleaking losing water and nobody's returning my phone calls. I guess do you know where we're gonna end up?

O NOT USE Niagara pools!!!!! DO NOT RISK YOUR EXPERIENCE…read moreAND MONEY ON THESE FOLKS My family hired Niagara pools to build an in-ground liner pool for our home. We were told the cost would be around $47,000 that actually cost us $53,000. They started work in the fall promising be completed before the next summer season. Due to what they claimed to be a fall with more rain than usual they could not complete our pool in the fall and that we would be first in line when construction continued in the spring. This DID NOT happen in fact I had to email and call throughout the spring for then to return to work on the pool. It did not get finished until the 2/3 week of July that year. Immediately we had problems with the pool. The lining in two spots continued to come apart from the seam at the top requiring multiple visits for them to fix. The pool light did not work, the heat ran sparingly, a large crease developed in the liner in the shallow end and the handle to the filter snapped off the first summer. All these things were reported to the maintenance department via phone and email. With no response in months of trying to get a hold of them. They finally came and addressed the handle and light. And told us the liner crease at the bottom and top liner pop out was from the pool settling. As seasons continued more and more creases have appeared in the shallow end to the point now that we have approximately 5/7 very large creases running the length of the shallow end. When requesting someone come look at it and it to be addressed and fixed. A very rude gentleman named Ken came to our home looked at the pool for a max ten mins determining that they were not at fault, and they would not be fixing the liner. He then ignored countless emails and requests to discuss this. Finally, after months he called me and told me that at some point the pool water had to be less inside then under, which it never was, and that we had not hired them to close the pool, which was never stated as part of the terms of their work warrantee, they would not guarantee the work and we would have to pay $8000 to a different company to come replace the 4-season old liner. Because they were not going to do it. I work as a manager in the home improvement industry, and this is the worst customer experience and customer focused approach I have ever seen. We as the customer where blamed for a pool with a liner that had a visible seam in the shallow end where 2 different pieces of liner were used and connected. The creases have occurred need that seam as has the continued liner popping from the top groove. Ken is the most egotistical home improvement individual I have ever spoken too. He adamantly blamed us and took no responsibility for anything that had gone wrong in the whole process. I understand clearly now why there have been multiple lawsuits against this company. They are solely focused on making money and have no integrity to standby their work or even come up with a mutual agreement to share the cost of fixing the liner. The absolute entitlement is disguising and explains why countless employees I dealt with have since left the company. DO NOT RISK YOUR EXPERIENCE AND MONEY ON THESE FOLKS

Sam and his staff are great. I've known him now for 12 years. He comes from a family owed pool n…read morespa business so he knows what people in this area want and provides it exceedingly well. Master at this industry. I will not go anywhere else for anything pool related. John n Kathy of Sicklerville

Buyer beware! This company took care of servicing my 86 yr old mothers pool for a couple years…read more This year they pretending they were still servicing her pool but sub contracted the service out to a Marco Pools which is suddenly located in the back of their store. Marco pools took my Mother's money and gave her a green pool and broke her pump. The woman at Marco pools was cursing out anyone who tried to contact the store. The guy who came out to service never put chlorine in. Now my poor, sweet mother is so worried and doesn't know what to do. AVOID THESE TEO COMPANIES! THEY ARE SCAMMING PEOPLE!!

I had a problem with my Jacuzzi, that was just two years old. I asked if they can come in service…read moreit. They asked me what brand it was and I said Jacuzzi. They then said if it was two years old it should still be under warranty? They gave me a number to call and Jacuzzi handled it right away. They could have made money. charged me a service fee for parts or other things but instead of getting a profit, they helped me out. I cannot tell you how great it was even though I did not do business with them. I believe that they are not out there to cheat any customer. thank you.

I have been a regular customer for since 2015 when the store was located in New Castle, DE. Bob and…read moreJohn are great and knowledgeable on their products. Let you in on a secret, the chemicals are a great price.

Best pool place..Very friendly and always take the time to help you out..Thier prices are great!!If…read moreyou want a excellent pool place this is the place to go!

Beth my pool was not green until I put in the 19ozs of Algae is Green chemical. The bottle says…read moreonly to put in 4ozs for 10,00 gallons. I am upset because your instructions were wrong and I am dealing with your inaccurate instructions. I am still green and running my filter 24/7 and vacuuming 3 times a day,

If there were more than 5 stars for a rating I would certainly give it. I cannot begin to tell you…read morewhat a God sent Doug was. We were completely disqusted with our pool, to the point of filling it in. I explained one day, while by chance stopping by, at this easily missed business, and was completely enlightened by Doug. He was extremely knowledgeable and friendly. (An individual who was honest and truly wanted to help me.) Long story short, all this time, 6 years to be exact, we have had all the wrong equipment with regard to our operation aspect of our pool. Doug, after doing a free inspection, explained everything to us and made sense of it all. Needless to say, I cannot say enough complimentary things about him and his business. He straightened everything out the way it should be and we immediately noticed a difference. If you want quality advice and quality work, then this is the man you should consult. He is honest and in my opinion, an expert in the field. Thanks Doug! --- Patty and Lou

It was fine two years ago until most recently i scheduled my pool closing. They closed my pool and…read morethought nothing of it. Next day a strong wind blew and my cover came off. I contacted the company and had to text. So I text the 888 number and hear a response. I show the picture included and never heard an answer back. Also notice in the picture how they never covered my intake pool return cover. Use this place with caution. Place never even offered a partial refund or money off for future service.

Nasty drivers that cut you off and then slam on the brakes to make you stop on a busy road, then…read moredelivers the middle finger salute. Horrible company. I called to let them know about the situation and the guy called me multiple names that I won't repeat here.

Very true Mr Sankey is a horrible man. He came to my home reeking of alcohol, and apparently is not…read morea pleasant drunk. He made us feel like we were idiots and he knew it all. He told us his time was too valuable to be wasting it on our pool. DO NOT even call him! I expected a professional and that is not what I got.

I have never been more impressed with a product then with the enclosure than pools and spa. And the…read moreinstallers did a install that was as impressive they showEd up on time worked and got the job done. if I scored these guys 10 out of 10. I would give them a 15.

I live in the Florida panhandle. I have had an in-ground pool at my home for 25 years. Until this…read morepast fall, the pool was inside a screened enclosure. For a number of reasons I was never happy with the enclosure. I was sure that there must be a better way to enclose a pool, but short of converting it to an indoor pool, I was clueless. None of the local pool companies was of any help, but fortunately I found Pool & Spa enclosures on the web. As others have written, John and Alex are absolutely great to work with. Their enclosures are everything they say they are. The engineering and quality of construction are outstanding, as is the performance of the enclosure. Today, April 21, the outside air temp is 78. Inside the enclosure the air temp is 97, and the water temp is 83. Even though my pool is unheated, I have been swimming in 80 degree water since late March. Previously with the screened enclosure my pool never hit 80 until May. Ditching the screened room and replacing it with a sliding pool enclosure was a great decision. The new enclosure has exceeded my expectations in every way. Great product from a great company!

Low pressure salesmen friendly and helpful Negotiable prices…read moreLarge selection Showroom well set up

Just had the last piece of furniture delivered for my daughter's bedroom. Promised for 1st week of…read moreNovember and got it a week early. Delivery team was great again. This was an overall exceptional experience.