Pelican Pools does an excellent job taking care of our pool! They are always on time, dependable,…read moreand true to their word, with excellent pricing. Our pool is always sparkling blue, and our pool equipment stays in tip-top shape. We couldn't be happier with their service and highly recommend Pelican Pools to anyone looking for reliable, professional pool care!

I chose Pelican because of the great reviews they got everywhere but unfortunately that has not…read morebeen my experience at all. Numerous mistakes by technicians with weekly service including dumping so much soda ash in the pool that we couldn't see the bottom literally a week after being told how great our pool water was. Turning off the kill switch for no apparent reason. I had a service call to replace the seal on my filter and instead I got a Pool RX. Now I got an email that I have a service call scheduled that I NEVER requested. I had mentioned that my pump wasn't working but NEVER asked them to do anything about it. All I ever get is excuses about new technicians or other stuff.

Shoutout to Cameron and the Southwest Spas team. I was shocked with how easy and painless the…read moreprocess for getting my first hot tub was. I have never purchased a hot tub before and had no idea how the process worked. Cameron came out to the house to advise me on the whole process, where the best spot for the hot tub to go, how the electrical works, and DIDN'T TRY TO UPSELL ME. It's really important to me that I gave Cameron my budget and lifestyle and he helped me select exactly the hot tub I needed and didn't try to get me to buy one outside my budget. He also stayed in contact with me through the whole process, was my direct point of contact from beginning to end, and I had a perfectly working hot tub installed in less than 2 weeks! I was given full instructions on how to take care of my hot tub in an easy and clear way. My spa has been a lifesaver, and Cameron/Southwest couldn't have been any more helpful in the whole process. I feel like a hot tub expert now. I'm a customer for life!

I came to the store with some service needs and they were Johnny on the spot. They saved my bacon!…read more I will be doing business with these guys again soon. They have my vote.

Andre was so very patient for his sale with me. He never pushed or rushed me. He gave me great…read moreinfo to help navigate and to add value to my hot tub adventure. I purchased in October and have gone through a water change cycle with my tub. It was easy and I could not be happier. It's truly a pleasure to do business with a family business. Look for the yellow duck. You can't miss it.

Definitely not spa experts. I gave them 4 tries and 6 weeks to repair my spa, which was under…read morewarranty, but within days it was doing the same thing I originally called them about. Owners never called, despite multiple requests, finally went to another company and within days they had it fixed. Costing me $1389 which should have been covered by SW Spas and Pool. Would not recommend investing in a spa through this company. They lack professionalism, expertise and integrity. -5 stars should be an option, but I had to pick 1.

Everyone at Barefoot Pools is professional and knowledgeable. However Jessica who is the main point…read moreof contact is outstanding! She consistently goes above and beyond to help. My husband Jeff and I cannot recommend this company enough for pool repairs. I just wish they did weekly service in our area!

A sincere thanks to Juan for his honest assessment and remedy to our pool issue. Thank you Juan!read more

We've had a terrific experience working with Gary at the Chandler store. He was patient and helpful…read morewith all of our questions the three times we went in the store. It's a big decision to invest in a hot tub and we're so glad we chose a Bullfrog spa. We even wore our swimsuits to the store, got in an A7L and tried out all 17 jet packs. That made it easier to pick the 5 we wanted. Josh and the crew that came out to set it up for us were super helpful. We had ours delivered and then set in place a month later after the pavers were installed and organizing that went well too. We are very happy with our A7L and highly recommend it.

As a two-time Bullfrog Spa owner who has invested tens of thousands of dollars in their products,…read moreit pains me to write this review. However, my recent experience has made it clear that I must part ways with Bullfrog Spas due to their completely ineffective customer service. My journey to replace simple headrests for my A8 model has become a testament to their systematic customer service failures. On March 23, 2024, I met with Gary, the store manager, providing detailed pictures of my spa configuration and the specific headrests needed. He assured me these were regularly stocked items and promised to contact me upon their arrival. After patiently waiting, I followed up on April 13 for a status update. Gary's response: "I don't have a tracking number yes but should be soon." That was the last I heard until I decided to revisit the store as cooler weather approached and my family was reluctant to use a hot tub without proper headrests. During this second visit, I reminded Gary of our March and April conversations. Once again, he assured me of a quick delivery, placing what he claimed was a new order that would arrive "in a couple of days." Two weeks later, on December 21, I messaged him for an update. Silence. On December 23, I reached out again, to which he finally responded: "Hi Ken, sorry I'm out of the store here the last few days and today. I will check tomorrow when I get in and will update you." On December 26, the day after Christmas, Gary informed me that the system had "magically" changed my order to just two headrests of the wrong type, necessitating yet another reorder. Today is January 11, 2025, and I still have no headrests. In two months, this ordeal will mark its one-year anniversary. The most disappointing aspect isn't just the lack of headrests - it's the continuous cycle of empty promises and the complete absence of proactive communication or problem-solving. As someone who has purchased two premium spas from Bullfrog, I find it unconscionable that such a simple replacement part request has been mishandled to this extent. This experience has ensured that my next spa purchase will be with a company that values its customers beyond the initial sale. Anyone want an A8 with NO HEADRESTS? Me either.

For our backyard project, after much research we narrowed in on a few pool and landscape companies…read morein the area and decided on going with Presidential Pools and Presidential Landscape for our backyard pool, pergola, and backyard project. What an excellent choice that was! We are so thankful to have had an AWESOME team on our pool and landscape project! Big shout-out to Sawyer and Tyler who were our main contacts throughout the project! Both were so great at communicating with us, making sure we knew what to expect, when crews were coming over, work amongst themselves as two divisions under the same company, and ensuring we were happy with the end result. Tyler was in charge of building the pool - he had everyone lined up and ready and was so friendly and great to work with. Sawyer was our lead for the pergola and landscaping - he was so good at checking in with us, asking questions on our preference, and lining up the crews to get the work done as quickly and as best as possible. He went over and above, helping us over the weekend when we had an urgent question, as well as doing tasks on his own to complete the project in time before out-of-town family arrived. Super friendly and helpful! We also can't forget to mention Larry, who was awesome to work with from the start and helped with the layout and design, Scott, for working behind the scenes, answering questions, and helping when needed, and Walter, who taught us all about our pool during our pool school orientation. Such wonderful people throughout our entire pool project! Thank you for turning our backyard into the oasis we had envisioned!

Let me start by saying this was, without question, the worst experience I have ever had with a…read morebuilder or pool company. We chose Presidential Pools based on a friend's recommendation. The initial sales process was great--they designed exactly the pool we wanted. Unfortunately, once we signed the contract, the experience changed dramatically. Before excavation, the third-party excavation company claimed their equipment would not fit and that my gas meter would have to be removed. The gas company told me this could leave my home without gas for several weeks. When I called the excavation company, the representative said he could make it work if I paid him $250 under the table. Before signing, Presidential's designer had measured the property and I specifically asked multiple times if the equipment would fit. I was assured it would. I contacted Presidential and refused to proceed if removing my HOA wall was the only option. They eventually found another excavation contractor who confirmed a machine would fit. It was tight, but no gas meter removal was needed, and excavation was completed without issue. More concerning, before this was resolved, the sales manager told me Presidential would simply pay the original contractor the $250 because "they do this all the time." Rather than addressing the request, they appeared willing to accommodate it. After excavation, construction stopped for nearly two weeks and continued at an extremely slow pace. I repeatedly had to point out defects to the project manager and ultimately went through two project managers. Communication deteriorated, with calls and texts frequently unanswered and little apparent oversight of subcontractors. The crews also showed little respect for my property. My backyard was repeatedly left with cigarette butts, drink containers and other debris. They broke my garden hose, which I reported in person and by text, but it was never replaced. The workmanship had numerous issues. Waterline tile was installed without proper spacers, leaving tiles unevenly spaced and out of level. Several tiles had rough, poorly cut edges. Repairs were attempted, but visible inconsistencies remain. The decking caused another major delay. We waited over a month because Presidential had not ordered the material after we made our selection. I was told they don't order materials immediately because customers may change their minds and they lack storage space. Regardless, this unnecessarily delayed the project. Within a week of deck installation, polymeric sand had begun washing out and sinking. About a month later, several deck tiles sounded hollow when walked on, some appeared to be settling, and portions of the base were showing signs of cracking. Another serious concern was the gas line trench. It was dug so close to my home that the bottom of the foundation was exposed. My independent home inspector documented this during my home warranty inspection. This raised serious concerns about the care taken during the installation. We were promised we would be swimming in approximately 60 days. Instead, the project took approximately six months. PROJECT TIMELINE 9/16/25 - Deposit paid/final design approved 9/22/25 - Permits submitted 10/20/25 - Pre-grading completed 10/22/25 - Pool layout painted 10/28/25 - Initial Project Manager meeting 10/30/25 - Excavation contractor contacted me 11/4/25 - Pool excavation 11/11/25 - Tile/decking selections finalized 11/12-11/16/25 - Plumbing installed 11/14-11/16/25 - Steel installed 11/22/25 - Electrical completed 12/1/25 - Shotcrete completed 12/9/25 - Waterline tile installed 12/11/25 - Gas trench completed 12/12/25 - Gas line installed 12/18/25 - Gas inspection passed 2/19/26 - Deck installed after significant delay 3/3/26 - City inspection 3/6/26 - Pebble finish applied 3/7/26 - Acid wash/pool filling 3/9/26 - Cleaning heads installed 3/13-3/17/26 - Main drain cap installed 3/30/26 - Equipment orientation 4/14/26 - Salt added 4/16/26 - Salt cell installed This timeline does not include the smaller delays, lack of communication, repeated follow-ups, or warranty repairs required afterward. I will include photos, emails, texts and documentation of the workmanship and construction issues. I expected a professional experience and quality product from a company with Presidential Pools' reputation. Instead, I experienced poor communication, repeated delays, questionable business practices, inadequate oversight and workmanship that did not meet reasonable expectations. Based on my experience, I cannot recommend Presidential Pools.

We wanted to refresh our backyard - add a grill with pergola, pavers for an eventual hot tub, paver…read morewalkway and pad, as well as a fireplace. In addition we had a new sprinkler system installed and added trees and plants. JNK/ Naji specifically was phenomenal in communication - extremely rare in this line of work. Naji was always very responsive and with a positive attitude. His staff showed up on time, respectful and took pride in their work. We are VERY happy with the results. We now have the outdoor living room and space we wanted. They were not the cheapest but we were willing to pay a little extra to ensure the schedule was adhered to and the quality and warranty. Not chasing someone down for the next step is the project and having this substantially completed in under 2 weeks is amazing. Definitely recommend JNK.

JNK just completed a total backyard re-landscape for us. Bottom line, would use again…read more Found them on Yelp - had great reviews, which I read very thoroughly and compared to other companies. I am sure there are other great landscaping businesses out there, but the reviews were key for me - I had nothing else to go by, since we haven't used any landscaping services. Reviews were accurate. Service-communication: very good. My main contact was James. Took a lot of time with us. We were going from scratch, so it took a while for us to figure out what we wanted. Plus, had to get HOA approval for a pergola - never fun, but finally got through that. Second contact was Ali toward the end with the irrigation and plants. Easy to deal with. Once the contract was signed, they indicated 2-3 weeks to begin, and that was accurate. Supply delivery began about five days prior to commencing work. The initial crew wasted no time getting to work. They kept the premises clean. Everyone professional. Quality: All I can say, is so far so good! Nice paver work, Pergola looks great. Electrical all appears properly done. Turf looks great. We are very happy with the results. Everyone cleaned up after themselves. Delays: none of any consequence. Toward the end, had to wait for the pergola parts to arrive. About three weeks to complete entire job.

Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

Antonio and crew are great. Always deliver, be it weekly service or if repairs are needed. Fair,…read morehonest and responsive. Some pool companies mail it in. They do not!

I became crippled at the same time my new pool was starting up. I gave Antonio a try after…read morespeaking with him. A year later no complaints.

I've had a great experience with Gilbert Pool and Remodeling. They're always punctual, send a text…read morewhen they're on the way, and let me know when the job is finished. I really appreciate the photos they provide after each visit showing the cleaned pool and the chemicals they added. Their communication, reliability, and attention to detail give me confidence that my pool is always well maintained. Highly recommend!

After hiring another pool remodel company, I fired them after three no shows for starting the…read moreproject. I found Gilbert Pool Remodeling and left a message; I had a return call within the hour by Jake the owner. I describe the project and we set an onsite visit the same day. I wanted a full remodel, Deck, Pebble Tec, and Tile. Jake explained the process and gave me a competitive quote. This was on Wednesday, he started the project on Friday, two days later. The job was completed in less than nine days. He kept every promise and did a fantastic job. His crews were professional, courteous, very knowledgeable and cleaned up after each day of work. I can't say how impressed I was by his team. This is the way you always dream of a project to go, but there are always problems and delays. There were none of these, it went above all my expectations. If you are looking for a pool remodel you should look no further. I highly recommend Gilbert Pool Remodeling; Jake will not let you down.