Big Star Backyards is--hands down--the best spa purveyor in the Austin area. We shopped around to…read moredo due diligence, and not only were the prices better across the board at Big Star, but the sales guy we worked with (Chad) was WAY more knowledgeable. Turns out this is a family business, which makes sense why Chad knew the Jacuzzi system backwards and forwards. Probably been hearing about hot tubs since he was a kid. Also, he had just the right touch. He knew the products were quality, so he didn't pressure us or upsell. He let the products do the talking. He earned our trust and delivered on it 100%, including being responsive over text as I got the whole thing installed and set up. Service that really went above and beyond. The only thing I would add to the Big Star business model: a subscription plan to get the chemicals delivered automatically. Would love to set it and forget it, with my money going to a locally-owned, family-run business instead of Amazon. Support small businesses!

*BUYER BEWARE* THEY SELL YOU A TUB BUT DO NOT SERVICE IT COMPETENTLY…read more I spent approximately $13,000 on a Wellis hot tub from Big Star Backyards. About 3 1/2 years later (still under warranty), it developed what was initially a relatively minor leak. That was the beginning of what has now become a six-month ordeal. Since February, I've endured multiple paid service visits, repeated repair attempts, months of downtime, and countless emails and phone calls coordinating repairs with both Big Star Backyards and Wellis. Despite all of that, the leak has progressively worsened rather than improved. The most frustrating part is that what began as a slow leak has now become a spa that can lose nearly all of its water within approximately 24 hours after being refilled. Throughout this process, I've done everything asked of me. I've coordinated appointments, rearranged travel, filled the spa when requested, taken videos documenting the leaks for the technician, and remained patient while waiting weeks for parts to arrive. Unfortunately, despite all of those efforts, I still do not have a functioning hot tub. Rather than taking ownership of why repeated repairs have failed, the conversation has increasingly shifted toward my water chemistry--even though the spa is still under warranty, the water was balanced immediately after repairs, there were no guests using the spa, and it leaked nearly empty immediately after being refilled. That explanation simply does not align with what actually occurred.

Buyer Beware I…read morepurchased a Dimension One spa from this location after being assured by the salesperson that it met my top priorities: reliability, strong customer service, and low maintenance. I made it very clear during the sales process that these were non-negotiable for me. In fact, I was already prepared to purchase a Bullfrog spa from another dealer but decided to stop here before making my final decision. HUGE MISTAKE!!!!  Unfortunately, I now know the salesperson misrepresented key facts in order to close the sale. After working with the service department six times over the past year, it has become clear that Dimension One has severe reliability issues (and has for a long time) and is no longer a viable brand. I've since learned the company is bankrupt and widely regarded as one of the worst options in the industry for the very criteria I emphasized during my purchase, and was known by the salesman.  I have owned this spa for over a year, and for the last six months it has not functioned properly at all. This is not a reflection of the service department, who have been professional and responsive. The issue is that I was sold a defunct product by a salesperson who knew the true condition of the brand. I regret trusting the information I was given and feel misled or defrauded into purchasing a product that does not align with what was promised. I strongly encourage potential buyers to do extensive research and proceed with caution before purchasing from this business.

We purchased a Dimension One spa from A-Tex, but our experience with them following that has been…read morenegative. When our spa cover, which we'd purchased new along with the spa, needed replacement after being damaged in a hailstorm, we ordered a replacement cover, but the salesman wrote incorrect instructions on the order form, resulting in a cover that didn't fit our spa. My wife spoke with the manager Chris, who said he would speak with the manufacturer and look for solutions. When we hadn't heard back from A-Tex for a week and a half, we decided to order a replacement cover from another vendor. Just before we were about to place the order, Chris phoned informing us that our "new cover" was in and ready for delivery, and asked us to pay half the cost. We told A-Tex that as long as they'd had the cover fabricated we would accept it, but would not pay for the new cover since it was fully covered by our insurance company. A-Tex agreed to this as long as we would pay a $75 delivery charge in cash. When the replacement cover was delivered, the first thing A-Tex's delivery people did was cut the old spa cover in half. The new cover turned out to be only half as thick and heavy as the first cover. Since the original cover was destroyed, we had no choice but to pay the $75 delivery fee and accept the replacement. When my wife spoke with our salesman and with Chris about these issues, Chris was extremely rude and said, "You've already taken enough of my time and I'm not talking to you any more" and hung up on her. Every step of the way, A-Tex's staff has been unresponsive, careless, deceptive and rude with us. We eventually brought the matter to the attention of our credit card company, disputing the charges on the basis of fraud.

I feel like they are really trying but they just can't get it together. I've had to go around them…read moreseveral times to get the manufacturer of the spa cover involved. The first time was a gasket that came off the first time I used the cover. Paradise tried to tell me I would have to pay. I contacted the manufacturer and miraculously it was indeed covered under warranty. The hydraulics on the cover were troublesome from the very start. Service tech said the install team did it wrong. Supposedly fixed it but it was still difficult to operate. Came out again and tech found incorrectly sized hydraulics. By this time the lift is starting to warp and buckle the swim spa panels. Tech tries to tell me that is normal because the mounting screws have no place to go on the spa frame. I'm thinking that is not acceptable and email the manufacturer and service manager. No response for weeks and weeks. A follow up call to the service dept and the manager agrees that doesn't look normal. Tech comes out again and says the same thing. Now it's a discussion between cover manufacturer, swim spa manufacturer and Paradise. I deeply regret not looking at the reviews before this purchase!!!!

Let us warn you about Paradas Spas & Outdoor Living. I bought this spa from someone named Vince,…read morewho almost broke his neck getting all the paperwork signed, because I was putting 50% down - afterwards, I never heard a single solitary word or phone call from him. Thankfully, a logistics company named We-Gotchu Logistics and Tanner, owner, saved the day. I had to order a crane so that we could take it over a privacy fence. I did all this on my own, except for Tanner, who made an exception to put me first in line and specifically gave me a time he would be here, so as not to run up my bill with the crane company. He did just that and more. Since we never heard from Vince after he finished the paperwork on the Spa and collected his money, I would say service after the sale is zero. Don't take any chances with Vince or Paradise Spas.

Robert and his team at Blue Pool Renovations did an outstanding job replacing the vinyl liner in…read moreour swimming pool. From start to finish, they were professional, knowledgeable, and easy to work with. The quality of their workmanship was excellent, and the new liner looks fantastic. They completed the job on time, paid attention to every detail, and left everything clean when they were finished. What impressed me most was their honesty, fair pricing, and commitment to doing the job right. It's refreshing to find a company that delivers such high-quality work at a very reasonable cost. If you're looking for a company to replace your vinyl pool liner or do pool renovations, I highly recommend Blue Pool Renovations. We couldn't be happier with the results!

Blue Pool Renovations went above and beyond retiling our pool and installing new pool equipment -…read moreauto-chlorinator, freeze Gard protector, auto-leveler, colored pool lights. All for a very reasonable price and in a timely manor. Every day the site was cleaned up and all the old equipment hauled off. Very happy with this project.

This is my pool. Ready Clear Pools serviced it as of yesterday. This is only one week since their…read morelast visit. Unprofessional. Unreliable. Unresponsive... and clearly unchlorinated .... and they have been charging me up to $400 monthly for chemicals and *cleaning.*

Great service, great response time, and knowledgeable crew. Big fans of these guys, highly…read morerecommended.

These guys exceeded all of our expectations! We had a spa delivered curbside Saturday. After about…read morean hour of considering the possibilities on Saturday evening, we realized my boyfriend's buddies were certain to break the tub and likely to hurt ourselves if we attempted it. I called as soon as they opened Monday. Austen had a crew in the area and in 45 minutes, these guys were on it. 25 minutes later it was on the pad and Austen even gave me a few pointers as I was a new owner. Obviously, this quick of a response was partial perfect timing, but these guys were professional in both their service, knowledge & skill. I've saved the number for when I need another move or storage in the future.

Communication is absolutely horrendous and I don't know how a business operates like The Spa…read moreMovers. Job was to move spa from my driveway to a slab in our backyard. Over the course of the two weeks leading up to my spa being delivered I never received one call back from The Spa Movers and only spoke to someone (Austin) on the off chance that he picked up when I called. It took numerous calls and voicemails before I actually spoke with Austin to receive a quote for the move. We discussed the price and how we would wait till I had a definite window that our delivery truck would be dropping the spa off at our house. We were given a delivery day/time by our delivery truck and again I called Austin multiple times before reaching him to schedule the move. He scheduled his move with us for Friday afternoon and then just completely no showed/no called us. We had literally talked to him just a couple hours before his scheduled time to make sure he had my husbands number since I had to be at work. It has now been 5 days and he has not returned a single call, voicemail, text or email. I don't know how a business can run so unprofessionally. Not only did it suck that we had a giant hot tub living in our driveway until we found someone else to move it for us but we're building a deck around this tub that all had to come to a complete halt as well. I would not recommend this company to anyone.

Chris and his team recently replaced the coping on our pool. Chris is extremely communicative,…read moreopen and transparent. He walked us through the project and all the contingencies that might happen. His estimate turned out to be spot-on. His team arrived on time every day and the work is just excellent. We couldn't be happier with the final product. The pool looks 10x better. If you are thinking of renovating your pool, I would highly recommend Watermark Pros.

Chris was quick to get back to me on an estimate to add a heated spa to our existing pool. He's…read morefriendly, detailed, and responsive. I wish I had a Chris for every trade!

Hard to give more than one star when they ghosted me…read more Based on a neighbor's positive recommendation I reached out to Bluebonnet Pools. I called and requested equipment service as well as an estimate for a pump upgrade. The person answering the phone took my info and requests. When I mentioned the pool upgrade the response was "Most people don't do that once they find out the cost". I was told someone would get back with me, but based on that response, I didn't expect it and I was right. I guess they decided I wasn't a good bet. Turns out I already had a ballpark estimate of the pool replacement and it is something I am going to do. Oh well, their loss. Cannot recommend this biz.

Greedy company with no integrity…read more If you want to see the short version of this story, skip ahead to my bottom line. Note: This review is not about the company's pool service, but how they responded to a vehicular accident I had with one of their trucks. In December 2017, I was in a collision with one of the Bluebonnet trucks, and it was absolutely their fault - the driver of the truck even admitted as much to me when he got out of his truck. His exact words were "I didn't see you. I couldn't see past the car next to me, so I just went when the car next to me went." Except it wasn't his turn to go, the car next to him knew that, and the car next to him only revved forward a few inches, but did not actually go across, since it wasn't their turn. Let me describe the accident - a busy 4-way intersection that is normally controlled by traffic light, but the traffic light was out on this day, so it became a 4-way stop. I waited until I was absolutely sure it was my turn to cross, since the people going across the intersection in front of me had 6 lanes to my 2 lanes, and most cars were aggressively darting into the intersection at a speed that was not safe. And that is just what this Bluebonnet Pools guy did - darted into the intersection without ensuring it was actually his turn to go. So I slammed on my brakes, which meant that I avoided T-bone-ing him in the side, and instead my front bumper contacted with his left rear quarter panel. No one was hurt, but my car's bumper was torn off and the AC panel was dented. The driver at the scene of the accident admits it was fault, using the words above, and I am shaken but we go our separate ways. The insurance companies get involved and now Bluebonnet Pools claims it is all MY fault. So I retaliate through my insurance company, and it ends up being declared a "no-fault" accident, since there are no witnesses and the only thing the insurance company has to go on is "He-said, She-said". I have no proof that it was his fault, so I decide to let it go. Even though I can't afford the repairs to my vehicle (it still sits in my driveway unused) and I had to seek counseling over my situational depression surrounding the accident (I felt so helpless in a cruel world where people can cause accidents and then deny all responsibility). I let it go because S* happens, and I really just wanted to put the whole incident behind me and move on. Fast forward to nine months later, long after the insurance case was closed in December. Bluebonnet Pools is SUING my insurance company, saying I was at-fault for the accident. Why now?? If they are going to bring it back up after all this time, then I am going to make sure the world knows what they did. They should not get a pass for their bad behavior. Bottom line: Bluebonnet Pools DO NOT deserve your business. They caused a car accident and then denied all responsibility. They're even suing over the matter. They don't care about the little guy, all they care about is money. They have caused me loads of undue stress and trauma - this definitely ranks in my top 10 most traumatic life situations.

James and Khalyn are awesome. First, James was dispatched to fix an electrical issue...problem…read morefixed! Secondly, Khalyn is now the chemical professor of the pool. Great team here...would recommend their services to anyone!

From the owner: chemicals are tracked and added to the agreed weekly cleaning price to be added up then invoiced at…read morethe end of each month. We track maintenance of your equipment during our visits. Also licensed and insured to repair or install equipment for you.

We are so happy with this company! Bearded Phool has been taking care of our spa and cowboy pool,…read moreand after trying four different companies in under a year, we were starting to feel like pool-maintenance nomads. Two companies were "all set to start"... and then never showed up. Both had great reviews and even better excuses--none of which came with an actual follow-up. Another company did a nice job, but the price was so high we felt like we were financing a small yacht. Then we found Bearded Phool, and every week our cowboy pool and spa are sparkling like they're auditioning for a magazine cover. Their communication is fantastic--photos, a weekly report, and if I ever have a question, my texts or calls are returned immediately. The staff is incredibly friendly, and the quality of service is truly perfect. Thank you!!!

Very high estimate also back & forth appointment - said coming then not- not sure from high demand…read morein Summer but I will definitely not rely on this pool service 550$ plus 150$ for first visit 11000 gallons pool is quite insane. You said same route now claimed for long distance? How much you charge for travel? how much for weekend labors? if long distance should you reject at the beginning? Should not take advantage from urgent Clients esp. not much serious security such as pool service. A lesson learnt for me but just red flag to warning some future clients, I could share some free estimates from several Pool service w/ very reasonable cost but not worth now, my pool issue is resolved completely. Thanks