We never was given the chance to see or purchase their products…read more Our furnace went down and needed a replacement fairly fast, everyone ( 6) we called jumped to get us a quote that same day and could install within 1 to 5 business days, I called and left a message with Elizabethtown and no one returned my call, I called in and was told the salesperson couldn't make it out for 7 days, I told her we had no heat, but she stuck with the time, so we went elsewhere. I am sure they sell a good product, but I feel if you can't jump to get my business you're not going to jump to service me.

I called them at 1:04. I got a call back from Tyler within ten minutes. He found the problem and…read morefixed it immediately. He was very professional. I would recommend Elizabethtown Heating and Cooling for any issues you may have.

From MY expeience with them, Excellent company from initial diagnosis, to sales rep, to install…read morecrew to follow up. All called ahead to confirm arrival time, all within designated window, and all had picture I'd on text of person/s coming. Will use again for HVAC issues and maintenance.

I am very disappointed with my experience with Leaps & Bounds. After purchasing a brand new HVAC…read moresystem, I expected a smooth installation and a working unit at the end of the day. Instead, the installers were here all day and still had issues with the brand new unit, leaving me without AC on a very hot day. It made being in the house very uncomfortable. Although the installers were nice, that was the only good part of this experience. The company offered to pay for a hotel, but because of other responsibilities, it was not a practical solution. What made matters worse was the lack of communication afterward. I was told technicians would arrive at 10:00 a.m. the next day to troubleshoot the problem, and I made sure to be home. By 10:45 a.m., I still had not heard from anyone. No call, no update, nothing, until I reached out to them. The new technicians finally arrived at 11:45 a.m. For the amount of money a new HVAC system costs, this level of inconvenience and poor communication is unacceptable. Nice technicians do not make up for a brand new system not working and the lack of respect for a customer's time.

I purchased a service membership with Home Climates for my Navien boiler and had Home Climates…read moreperform annual maintenance on October 12, 2023. I paid Home Climates $19.90 per month in a membership fee for annual service. Five weeks later, on November 22, the boiler stopped working due to an ignition failure. Home Climates came to fix it and billed us $289 to fix (see invoice). When I complained, they said I got a discount and if I wasn't a member, the service call would be $499. Actually I paid $528 for the call [19.9 x 12 months = $239 + the $289]. So what was the purpose of the membership and annual maintenance if not to ensure that the furnace will work through the winter? The part and labor for the igniter was guaranteed for 5 years per the invoice, but this was the second time in two years that they had to replace it. I never received a copy of the invoice for the first replacement and I had to request a copy of the most recent one on 11/27. The technician informed us that Navien told him that part should be replaced every 2 years, however, Navien tech center denies that. Even so, I question why it wasn't replaced on October 12, 2023. The part was covered under warranty! This boiler was installed new in January 2021 so it is less than 3 years old. I canceled my Home Climates membership after this, but I will hold them to that 5 year parts and labor for the spark igniter. Something certainly is wrong with their billing.

Home Climates has been our go to for heating/cooling/plumbing issues. We first called them after…read morepurchasing our home and the outdoor AC unit started failing. They quickly got us in their system and sent a tech out next day to replace a part for us. We use them for our seasonal system tune-ups and they do an amazing job of helping us keep the systems maintained. This past winter we got home from a family trip only to find our house cold cause our boiler had finally given up the ghost. We called Home Climates and a tech was out the same day (Sunday night no less) to assess what happened. They were able to install a new tankless water heating system for us the same week (most of the work done in a day!) haul away our old clunky boiler and set up a smart thermostat. Never once have we felt pressured into buying from them as they answer all of our questions and have multiple HVAC options and financing options to fit our budget.

We have had them servicing our home for decades. They are very good. It is a seamless process…read moregetting deliveries and paying for them.

We recently moved into the area and had transferred the propane service the previous owners had…read more Our contract is nearing expiration and we received a renewal notice from them wanting us to pay a fee to continue our leveled payment plan and then said they were raising the price of propane to almost $4 a gallon. ("Due to rising fuel prices.") We decided to call around and Rhoads sent a team of two people out to look over our tanks and go over what things we use propane for. After talking to the team, they presented us with a contract that didn't require a sign-up fee each year and a gas price of almost half the one the former company wanted us to pay. Very grateful for the excellent customer service on the phone that led to the great team coming out.

Our A/C system needed a new part and Mike came and took care of it with a fast turn around. He…read moreeven set up the system to make it more convenient to retrieve the filter and replace it. I'm a happy camper :)

Had several issues with plumbing in my home. Wanted to hire a local team with reasonable prices…read morethat would do a good job. I got all this and more with this company! On time, very professional, explained everything to me throughout the process and came up with an honest price. I will always use this company thanks to the outstanding service I received. I would recommend them to anyone! (They also found lots of past mistakes made by other companies and were able to redo that work for me as well. It was disheartening to see how much other companies got over on me)

If you want robbed for using their plumbing services, H.B. McClure is for you. i had my home…read moreserviced 2 weeks ago, the bathrtub needed a new faucet - average price $150. The faucet was learking. The serviceman was there a total of 3 hours. They charged me $2100 for 3 hours of work! How can they justify $700 for an hourly rate? I just acquired a lawyer at $425 an hour. I have been a member for 25 years. I will never call them for their services again. This is totally ridiciulous for having a faucet put into a bathtub and 3 hours of work. This was not on the weekend not was it at night or a holiday. What plumbing service also chages $700 an hour? This is unacceptable and do not use H.B. Mcclure. I will not ever call them back and I will post this on every social media platform.

Awful tech and absolutely terrible customer service!!! And unless you house looks like something…read moreout of House Beautiful and smells like Spic and Span don't let the tech initials of S. S. into your house. He did nothing but complain about the cat smell from the second he came in the door. My house does nit smell. I just had another of their techs in my house a week before and he managed to stand in that same room and talk for 15 minutes. I also had 2 other people in there and no smell. Anyway I suggested since he thought it smelled so bad to just leave and I would reschedule with some other tech. Nope he decided to stay. So I sprayed to get rid of the smell that wasn't there to start with. He went back to the office and told them he was violently ill after he left due to the conditions and smell. So they told me they cancelled my service contract!!! Wait. WHAT? Because of this techs B S. I said send someone out to check out the basement and see he gave them BS. Nope won't do that. But we'll cancel your contract and refuse service. My opinion. Jerk move! All based on 1 persons perspective. Don't bother to talk to any other service techs that have been there from their company. Why waste your time getting the truth. I have used this company for over 20 years. Moving on to a company that cares about their customers and cares about the truth. ​

Will not be using YELP again. NO ONE checks their Yelp mail and the communication was HORRIBLE!!…read moreMost said to call/text/email them directly as Yelp is a thing of the past sadly...but was good to learn this. Most contractors on Yelp I found were actually as high or HIGHER priced than just using a HUGE LOCAL BUSINESS.

I had Ryan out in my house for at least 2 hours. I scheduled a cleaning but didn't do any type of…read morecleaning and literally made a mess in my house. His diagnosis of my boiler was it needed to be replaced. I had to pay 320 for this kind of nonsense. I had another professional repair our appliance in less than 2 hours!