I would like to recognize Lan at LensCrafters for her outstanding customer service. The second time we walked in, she greeted us by name and even remembered all of our names, which was truly impressive. She first assisted my son, and my husband was so impressed by her kindness, patience, and helpfulness that he returned to be helped by her as well. I ended up coming in too because of the experience Lan provided. Lan is incredibly sweet, patient, gracious, and genuinely caring. She has a warm, welcoming personality, and it is clear that she truly values her customers and is committed to ensuring they have the best possible experience. Our entire family greatly appreciated her professionalism and kindness. People like Lan truly make a business stand out, and LensCrafters is very fortunate to have her on their team. read more

Highly recommend Mrs.LAN ( License Assistance Manager) . She really professional and really nice customer service. Hien Doan - Trang Truong June 15, 2026 read more

Wow!! After not being able to make it to LensCrafters for new glasses I finally did. I'm happy I came, Lan greeted me the moment I entered and proceeded to help me with what I needed. I already had my eyes examined at another place, so all I needed was my glasses and new frames. Lan was awesome and very helpful, Lan helped me get the frames and lenses I needed. Also the frames and lenses were on sale so I actually saved money. Thank you Lan for being amazing!!! read more

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I went to Lens Crafters because my eye insurance changed, but I'm so glad I did! The staff is very friendly and knowledgeable with glasses and recommendations on style that will match you. Dr Christina HII is amazing she is thorough and really cares about her Patients. read more

I was a long time customer at this location (since they were in the Mall), but now I will never go back here based on my last interaction with the assistant manager. She's only nice when you make a purchase and she gets commission. When you return an item, you will see her true colors. Too many negative comments made by her for me to write. She was rude and condescending. Of course this was done on a Sunday when there was no manager around. They don't take accountability for their mistakes and have no solution other than you have to make another purchase. Even though they chipped my lens when I purchased a new frame. Obviously, management doesn't even care enough to call when I submitted a negative survey. I will never go back here to feel insulted or spend another penny. This is not the way to treat a customer who has spent thousands of $$ over the years. The one good thing I will say is that the optometrists here are very professional. Too bad they are not aware of how their staff truly treats people. Good luck to you all, I will take my business somewhere else. read more

How do I start this Glowing review??? I called in on a Sunday! I had no appointment. LAN answered the phone, immediate wonderful first impression. Richard greeted me so kindly and made me feel so comfortable, his reassurance put me at ease as I was so nervous. It's been a few years since my last eye exam, imagining. I met with Dr. Yang. The most through eye contact exam, no rush, I had so many questions, Dr Yang has the patience of a saint. I didn't feel overwhelmed and understood everything he explained. I felt so welcomed and this is the best experience ever!!! Everyone genuinely cares and took their time! LAN made me feel like I was a part of the family and we hugged goodbye, I'm just so happy I found this practice This is will be my place forever. Even if it's out of your way, it is worth the drive!!! Thank you for the most Amazing experience!!!! read more

I stopped in at this location a couple of times to get the glasses I purchased from Glasses.com adjusted. Service was fast, and excellent. The staff were very cordial, and were quite welcoming and happy to help despite me not having purchased my glasses from LensCrafters. Truly appreciate the service! read more

My teenage grandchildren and I were on vacation in Huntington Beach from out of state before boarding a cruise on Monday morning when disaster struck. On Saturday night, my grandson accidentally rolled over on his glasses while sleeping and broke them. We tried everything we could to repair them, but nothing worked. Thankfully, I found the LensCrafters store in Westminster, which was open on Sunday. We drove over, explained our situation, and from the moment we walked in, the staff treated us with incredible kindness, compassion, and understanding. They went above and beyond to find a pair of frames that would fit my grandson's thick lenses--a challenge that would have been easy to dismiss. Instead, they patiently worked with us until they found the perfect solution. I can't express how grateful we are for their exceptional customer service. They truly saved our trip and made it possible for my grandson to enjoy our vacation and upcoming cruise without worrying about being unable to see. A huge thank you to everyone at the Westminster LensCrafters! Your kindness, professionalism, and willingness to help meant more than you know. This is customer service at its absolute best. Highly, highly recommend! read more

Came in today around afternoon to readjust some frames I bought online to fit my wide framed face structure. I was greeted & helped by a very nice lady named Lan to helped me out fix 4 of my sunglasses I brought in!!! She was very kind and we had a great conversation while she was adjusting all my frames for me, she did an excellent job and i'm very thankful for her hospitality & service !! I will always come back with my new frames because they make me feel like family read more

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I don't usually write reviews for retail stores, but the service at this location was so exceptional. This is by far the best LensCrafters location I've visited. The entire team is incredibly friendly, helpful, professional, and knowledgeable--truly outstanding. The store is clean and well-organized, with a great selection of glasses and sunglasses. If you can't find what you want, they can see if it's available for order. I also had an eye exam here, and the staff was thorough and attentive. I hadn't checked my eyes in a decade and was nervous but wow, the technology really changed! It was great. I highly recommend this location for all your eye care needs! :) read more

Problem: SCRATCHED LENS IN SUNGLASSES Replace sunglasses lens only $140, Polarized lens only $216, But new sunglasses only $133.70. They must get paid on commission on new eyewear, but don't want to replace lens. Went to my local family optometrist, polarized replacement lens $80. NEVER GOING BACK THERE read more

Amazing they fixed my glasses in 10 minutes at no fee very nice lady Jennifer amazing service

Amazing service all around! This lens crafters was big and clean. Mai was very helpful she even tightened up my glasses and cleaned them up for no charge. I definitely recommend coming to this place they will take care of you. read more

I came to a new optometrist for the first time , since I started using glasses. I'm excited for my glasses lol , I also just wanted to share on here I had the best customer experience with Lan & Jennifer on two separate occasions, they were extremely helpful kind respectful I would definitely recommend this place if you're looking for glasses too! Great options! read more

Brand new location with lots of selections! Formally located at the Westminster Mall, but now they're in this brand new stand-alone store which they recently opened up a couple of months ago. Everything is new and modern. I live in N Huntington Beach so this location is most convenient for me. I love that you can drive up without having to go through the mall. I needed an eye exam and glasses. I walked right in without an appt, and they were able to help me right away. The staff were so friendly. Equipment was well sanitized and appeared to be the latest technology in optometry. Exam went fairly smooth. Then walked over to the store section to browse through lots and lots of frames. They have an impressive selection of styles. The store manager came over to help me. They pulled up my insurance benefits and helped me find something within my budget and deciding between frames. Appreciated all the help and honesty. One caveat is that they don't make the glasses on-site. It could take 7-10 days to pick up but they say it has always been earlier than that. Recommend that you come by and check them out. read more

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It isnt the lack of customer service,or selections, its company that owns lenscrafters, Luxotica thats the problem. They do not cover their own mistakes! Twice now I purchased transitional prescription lenses.And they were defective and they would not cover it because it was a prescription! That is insane! So I have 2 brand new defective transitional prescription raybans that I cannot use in the Sun. Luxottica On their own website says that they warranty defects for 2 years, I went into the store after a couple of months and showed them what happened, They sent detailed descriptions and pictures to the company and they denied it! Again , stating that it was a prescription lens , so I would never go back and give that company my $$ EVER! read more

The people on the phone were nice, but the people in the store, not so much. I wish the wonderful, kind phone people were the ones to take care of me, because no one even greeted me when I walked in. They even helped a person out who walked in after me before anyone even said hello. The assistant manager told me my son dropped his toy and STILL didn't greet me or offer to help, despite me standing very clearly in the middle of the room waiting patiently. I'll skip over some of the boring but equally disrespectful details to mention the sweet optometrist who really worked hard on my exam! She did a great job, but failed to mention an issue with my eye (that I know I have), and attempting to dumb down the explanation til I asked her specifically about it. Final thing that rubbed me the wrong way was the terrible pushy sales tactic from the dispensing optician. She quotes me almost $500 for new lenses only, despite the fact that I brought my own frames. Apparently the trick is to add on all the bells and whistles first without asking if you want it. Bad experience here. Won't be ordering anything from them or returning. read more

LensCrafters - Eyewear & Opticians Near Me - Westminster, California

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Went to Lenscrafters Westminster CA on Goldenwest - I was treated like GOLD and will always return for anything galsses related - I was greeted and taken care of by Lan - Asst MGR - what a delightful women. so caring and thoughtful... Anyways walked out with a great pair of glasses and Lan really made an impression - 10 out of 10... Mark Desres read more

I'm not the type to leave BAD Yelp reviews however due to the way I was treated this will be my FIRST. The assistant manager (LAN) seems racists against MEXICANS, she was no help at all didn't even get greeted as I came in. After I gave her my name & told her where I came from (20+ miles away) she went ghost and had a team leader assist me instead almost as if she was disgusted by me. Furthermore, I went in ready to buy Dolce & Gabbana frames and wanted to place the order in store only to get told to sit & wait because a customer that came in AFTER me was doing a return. Avoid this Lenscrafter store !!! Or proceed with extreme caution what I thought was going to be a pleasant experience unraveled to become a glasses nightmare. read more

I don't just give out 5 randomly but the service, selection of product and pricing all left me pleasantly satisfied. I went in to get a prescription for reading glasses as I'd been putting it off and thought it would be quick. First of all, the store is very elegant looking with a clean open interior. I was greeted immediately and appreciated how nice everyone was dressed, adding to the upscale feel of the place. Filled out a medical questionnaire and had my exam which went smoothly. After I had my new prescription, I was introduced to Lan whom was very helpful In helping me pick out a pair of glasses. I was torn between two different styles and it was nice to have someone else's opinion as to what looked good and framed my face well. She saw me clean my current glasses with shirt (bad habit) and offered to clean them for me which was very kind. She mentioned portable eye glass cleaning kits were on sale for Memorial Day so I grabbed two since I obviously was in need! Overall this store and Lan as well as everyone I interacted with exceeded my expectations which is rare these days. I will most certainly be returning to this store as their service, selection and pricing were all exceptional! read more

Christian assisted us at the store. He is courteous, knowledgeable, so much patience with us. We asked a lot of questions. I like how he gave us our space to select the frames, yet always standby if we have any question. So happy with my glasses. Thank you Christian. You are the best! read more

Made an appointment ahead of time for today (Sunday) and arrived a little early in order for fill out the paperwork about my vision and make sure I got all of my insurance information in their system before my appointment. Carl was the employee who initially greeted me and helped get me set up for my appointment. He was very helpful and polite and got my insurance information easily into the system. I only waited about 5 minutes before Dr. Tran greeted me to take me to the exam room. She was very friendly and communicated and explained everything very well. She made sure that I was able to see clearly on all tests before we moved on to the next thing. Once we were done with the exam she walked me back out and I was helped by Miguel. He was very energetic and knowledgeable. There was a minor system issue during my visit there but he worked through it professionally and kept helping me and talking to me through it. He had a really good personality. He was able to get me set up with a pair of new glasses and new sunglasses and then I was able to come back to pick them up after an hour! I thought I should mention that if you do not have insurance but have AAA you can still get a good discount on your purchase of frames and lenses! I also highly recommend asking to work with Miguel or Carl! read more

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Very disappointing. My girlfriend and I purchased a pair of prescription glasses along with 1 yr supply of contact lenses and when I called to see if I can upgrade my prescription glasses to add a coat against the sun, they declined. Saying I was over the month upgrade. I understand I'm nearly a month in a half, but I figured since we purchased nearly $2,000 worth of products they can make the exception for the half of month over the time frame. I was willing to pay for the enhancement but they were only offering a discount on a new pair of glasses. I didn't want new pairs, just a coat. read more

Went in for an eye exam. We were quickly greeted by the staff. The doctor was very nice too. After the exam I was helped by Leigh. She was very helpful and even was my second opinion when picking new glasses. She's the best. Very nice and patient. read more

Dr. Cecilia is great! Kind people, great service! Love it. They do care about patients! read more

Visited this location two different times. The first time was two months ago when I needed to get the nose pads on my glasses adjusted. One of the staff members helped me out and even offered to clean my lens (and the glasses of my family member I was with too). When I bought my glasses from LensCrafters, I was told they offer unlimited free cleanings and adjustments, so I'm glad that service is available! My second visit was last month when I was browsing for new frames. One of the staff asked if I was looking type of frames in specific, and offered recommendations on styles that would suit my prescription. I was able to try on different frames without any hassle (I felt like I was being interrogated at the Anaheim LensCrafters). The same staff member later came by and told me that he was about to be done with his shift, so if I needed any help or had questions, then another staff member would be able to help me. I ended up needing to ask the second staff member about a Ray Bans frame, and he gave me a pricing estimate for if I were to buy the frame with the authenticated RB lens, or LensCrafters' lens. Overall, I'd come back to this LensCrafters! I had a pleasant experience; the staff were friendly and helpful. read more

This location is really quiet a magnificent store. They relocated from the mall. This is a much bigger location. With much more selections to choose. Assistant manager Lan was really helpful of my budget and needs. Eye exam and 2 pairs of fantastic looking glasses well within my budget. read more

Jennifer was so helpful!! Great place to go for optical!!!! Beautiful selection of frames.

I walked in with a broken pair of glasses yesterday. The young lady at the counter was very kind. She referred me to Fix It Fast, and gave me a referral worth 10% off. After 3 hrs. my glasses were fixed and I took the glasses back to Lens Crafter. They replaced the nose pads and cleaned up the glasses at no charge. At no time was I even asked if the glasses were purchased there. They were not. The kindness and willingness to help me out was a breath of fresh air, in a world where customer service is practically nonexistent. Next pair of glasses I buy, I'm going to Lens Crafter! read more

If I could leave a 0 I would. Went to buy a frame with my insurance. Bought a Jimmy Coo frame in silver. Decided I wanted it in black. So I called the lady that helped me Jasmine and told her I wanted to exchange them for the black one. She said she tried to order them but couldn't. Told me to go online and see if I could order them and come back in and exchange. Well I bought them at full price almost 400.00 and come to the store and the story changed. Couldn't exchange them. All Jasmine could say is sorry. She never told me the online store is different than their's. Their policies are totally different. Will not use them again and don't recommend them to anyone. You'll loose money if you do. Don't use Jasmine if you do. She's very confused. Read their negative feedback. They have ripped off many people. read more

Everyone here is very friendly and helpful. They usually have some kind of promotion going on as well to get discounts. Every time I've been they've always run the pricing different ways and let me know which route would be the cheapest. Even if you don't have your eye exam there you can bring your prescription and they will help you get the frames and lenses. read more

Dr. Hii was very professional and explained everything through the process - from the eye exam to placing contacts. Staff was also excellent: from checking in for my appointment to Tony walking me through glasses and contacts options and insurance pricing. read more

I finally found the kind of professional services I've been looking for. This place is exceptional. I am an 87 yr old professional woman myself with very high expectations of service and yes I found it! The service was more than generous and the display of over 1000 frames didn't leave me guessing! The testing and adjusting was done by people who knew what they were doing and were friendly and patient as well. Look no further. When it comes to eyes "this is it" read more

Bait and switch Told me two days ago between $350-$400 For oakley holbrooks rx with transition & no line bifocal lenses. Went in today and it was over $700 read more

The staff here was quick to my needs and went above and beyond. Lan really helped me and I felt very welcomed.

I lost my glasses during a move and really struggled with driving at night which is definitely a problem for me since I work swing shift. I went to the Westminster Mall location and was helped by a fantastic guy called Angel. The eye doctor was really great and helpful, the selection was good and the glasses were ready in exactly an hour. read more

I love this place. If you are looking for a one-stop shop and need quick service, this LensCrafters is definitely your spot. I walked in, had an eye exam, found my glasses I wanted, and they had me out the door in an hour with new glasses! Same day, everything from cradle to grave in an hour. Seriously. Huge props to Elizabeth at the desk. Her knowledge and kindness was so welcomed especially for someone new trying to figure out what I needed. Her patience and honesty were what earned this total 5 star review and cannot appreciate someone like her enough! Also, getting crazy compliments about the new glasses. Way to go LensCrafters! read more

Just went to get my "Free" prescription lenses after I buy the frames. Note mailer has Oakleys shown including logo. When I went to purchase they told me it doesn't apply to Oakley. Hmmmmm, I work in advertising, that's false advertising. Feel free to read fine print. It does not say that Oakleys are not included. This was a mailer sent with a Happy Birthday message to me. I won't forget this gift. read more

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I walked into Lenscrafters today..immediately found what I wanted and sat down with a clerk to discuss pricing///// Imagine my surprise when she said I would have my glasses within 1 HOUR!!!!!! Wow, today was the first time I ever did business with Lenscrafters... I usually have to wait 1-2 weeks to get my perscription glasses... but LC does them in an hour?!?! AMAZING The customer service was efficient & nice... I will be back to give them my business in the future. read more

LensCrafters - Eyewear & Opticians Near Me - Westminster, California

5 stars for being helped by the HOTTIE. A bit pricy on the lenses but they match anyone's price so all in all it works out. I first came here 2 weeks ago and Customer service was good, the hottie helped me quickly. I'm back for round 2 to have a prescription change. No problems whatsoever. 1 hour wait for my new glasses and I'm out. If you want RAD frames go to sunglasses hut in the mall, good prices for designer shit. Then go see the hottie. Sad news fellas, she's gotta man lol. read more