Dr. E has been my eye doctor for many years and has provided great care, always treated me with the utmost kindness and respect, and I always felt like he was taking the best possible care of me. Today Ruben helped me with a new pair of glasses. What a great assist. You look at a wall of glasses and you're like where do I even start...you think things are gonna look good on your face... they don't. My face is like an egg, and I have the nose of a toucan. And somehow I'm walking out of there with the most bomb pair of glasses ever with great lenses that change in sunlight. Ruben is an all star rep, guaranteed to get you the best glasses for YOU. When you go there tell them Jonny sent you. It won't help you out at all but it'll make me look great they probably will give me extra discounts so that part...totally all about me when you say Jonny sent you ;P read more

Parking a truck sucks here thanks to Clairemont being lame and the Starbucks drive thru being so dangerously in the way of thru traffic. The bus stop also attracts a ton of teens so you have to watch for them too. But yeah, LensCrafters! This one is a small location with a meh selection of glasses but I got to peruse the online catalogue and virtually try them on while in store with advising from the staff. The optician pointed out that only a handful of glasses would be ok for me given my Guinness book of world records astigmatism. But at the end of that disclaimer, I was able to snag the glasses I wanted and had them ready for pickup after ~1 week. Everything was procedurally sound and straightforward. No complaints. read more

Great service! Place was/is bustling with clients. Jocelyn is amazing- dr. Esfandiari is a fantastic dude! Service professionals were on point. Shout out to lovely associate that did the pre check! She was amazing too! read more

Friendly and excellent service from all of the staff, thank you! Completed an annual eye exam with Dr. Nguyen who provided expert care. I really appreciated her help and will bring the rest of my family in for checkups this summer! read more

Beyond terrible customer service. "Diane" should be fired (their front desk receptionist or whatever they do/don't do) -- they don't know anything, they look for every excuse not to expedite help... I would usually feel bad saying someone should be fired, but this person seems privileged enough, they'll be ok. So frustrated at how bad it's been doing business at this location that I'm through with all LensCrafters... Don't go here. Get your prescription glasses somewhere else. read more

Terrible service from this location. I was initially impressed because everyone was so helpful and efficient in store. I ordered glasses on 1/8 and was told it would take one week. It is now 1/24 and they cannot even tell me where they are in the tracking system? It's been over two weeks and I haven't received an expensive pair of glasses that I need to see. I'm having to wear my old prescription which is causing eye strain. Very frustrated and will not be returning to this location. At the very least you should help me try to track these down - not give me a tracking number that doesn't even pull up any information. Felt like they just wanted to get me off the phone instead of helping or understanding my frustration. read more

Ruben is a very experienced optician who knows how to fit you with the right frames. I was very pleased with the office's services with insurance and ability to answer my questions. read more

Great service. Helpful staff. Came here as the Clairemont location has closed. We weren't notified (had an appointment at that location later in the week) and just happened to find out when we checked on Yelp. read more

2/4/24: After getting quotes at Eyeglass World, we decided to drop by LensCrafters immediately afterward since it was just across the street. Did anybody else have some silly connotation in their head that LensCrafters was overly expensive? For some reason, I always associated LensCrafters with that idea bc I always saw them inside malls. Well, today, I stand corrected. Not only are those thoughts totally false and irrelevant, my husband got a GREAT deal here for frames he liked/wanted. The staff that helped us (didn't get her name, but blond hair) was AMAZING. She explained sooo much, and I honestly learned way more about insurance plans + contact lenses than I ever had in the last 20 years of my glasses-wearing career. I am whole heartedly considering switching over to Lenscrafters next time. The experience was smooth and flawless. read more

My $600 glasses are dangerous (yes, really) because the right lense is 80% transition... meaning I cannot see safely looking left when I'm driving. SCARY! ....and yes, I've given similar feedback when lenscrafters auto-resp asked about my purchase. My suggestion is to buy eyeglasses from a licensed doctor not associated with a turn-and-burn-sales store in a mall. UPDATE: Lenscrafters has NOT reached out regarding my $600 faulty glasses. read more

Dr. Hosn and Dr. Lee take great care with their patients' vision prescriptions and eye health. They are simply phenomenal. I've been coming to this Lenscrafters on Clairemont Drive for several years. They even helped refer me for Lasik a few years ago and it has been a life changing experience. I couldn't recommend this location enough! read more

LensCrafters Optique - Lenscrafters office - Eyewear & Opticians Near Me - San Diego, California

Love these guys. Always very professional and really listen to your concerns. They follow up with orders and visits.

They did a great job getting the lenses perfect and adjusted just right. Best pair of glasses I've had in years!

I love this LensCrafters! Most recently I needed old prescription lens removed and replace. Nick Fay, the Assistant Store Manager was knowledgeable, patient and knew what to do. I will definitely be coming back. Thank you. Every time I put on my glasses I send good vibes your way. read more

Great service from Lezlie and Gerry today, who were patient, thorough, knowledgeable and kind as they helped me with my prescription. The optometrist was great as well: very knowledgeable and supportive. I will definitely be coming back to this location. Very nice selection of frames as well. read more

These guys are a cheating waste of time. Their waiting room is cramped and crowded, and their staff and doctors are unprofessional and disrespectful. They will sidestep any responsibility and turn it back on you as the customer, even as they try and bilk you for more. A total disappointment. read more

Very good customer service. From the doctor, to the office manager, to all the other employees. I definitely recommend.

I just stepped on my glasses and thought I ruined them. But no, the people at Lenscrafters expertly adjusted the bent frame and inserted the glass again. The glasses fit now better than before! And this without any charge! This just further confirms to good experience I had in this store over the years getting multiple eye exams and glasses. read more

Bernie, Jairo, and Leslie helped me so much today with my EPPs! So glad I have my protection plan and did not have to buy a whole new pair of glasses. My dog Loki can be a little bit rough since he is a puppy so my glasses get a bit roughed up. Went in here and immediately was helped my the kind staff here. Would 100% recommend this place. read more

Great selection, excellent service, fast turn around. I went here for my 9 year old. It was super easy. We got the insurance. Haven't had to use it yet but everything was very affordable. read more

Awesome service as usual every time! Switched to contacts for monthly instead of dailies and got my first day of wearing contacts for an entire day. After I lost one contact, when I was trying to put them on and it dropped. I called them to see if it was possible to get a replacement and they did! Told me to come right in, as I was still on tbe trial run. Afterwards I had trouble putting them in, as I usually wear glasses since elementary and dropped by yesterday after finding out they were open. They coached me on some ways to put them in. I finally tried again this morning - and put both contacts in within 5-10 minutes thanks to their tips and memory of their moral support from yesterday. I love both optometrists - they are so awesome and want to make sure you know how to put in your contacts and any other questions you have. MOST DEFINITELY RECOMMEND! Staff is super helpful and friendly. Got both my contacts and glasses from this place. read more

LensCrafters Optique - Monthly contacts! - Eyewear & Opticians Near Me - San Diego, California

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Few months back I needed new glasses I came in for the 99$ frames picked my frames then came in the store two weeks later. I paid about 200 in tota for my glasses and I got the wrong ones... mind u I paid the day I picked out my frames. This is the second time lens crafters has scammed me. Two different locations too. The other gave me glasses that had a missing logo I didn't notice til 2 weeks later. I didn't even ask for a refund I just kept it but the glasses I received was not the frames I wanted. So don't go to this lens crafters. Maybe I'll try at another location and ask for a refund. Usually I don't speak up but I'm not gonna let people take advantage of me anymore. read more

+ I really want to like this place because it is conveniently located with plenty of parking, and they have a decent stock of relevant frames so I don't have to deal with going to...The Mall. + The customer service is ok, pleasant and polite, with a smile. - - Unfortunately, I'm not sure if the store manager / area manager truly cares about the technical service quality from his/her staff - getting it done correctly the first time and on time. - Delays with product errors: Someone placing my order incorrectly, a tech accidentally damaging something. - Minimal follow-up phone calls. So frustrating when I have to initiate a phone call to see what the eff is going on. No one ever called me to check on how I was doing with the contact lenses I was trying out or to schedule a follow-up visit with the optometrist. T-T read more

LensCrafters Optique - Eyewear & Opticians Near Me - San Diego, California

Walked in the other day, had not been in a LensCrafters store for decades and never in SD. My glasses had broken and I wanted to replace the frames, not the lenses. My first contact was with Jerry. He gets 0 stars and needs to find another line of work (are you listening, management? He's not doing your business any favors). Told me they didn't have what I needed, it wouldn't work, and seemed irritated and unfriendly. I asked my question seven different ways and hit a brick wall each time. There were two other employees at desks nearby, so I moved on to Nick. Immediately warm, friendly, listened well, and explained why they might not be able to fit my lenses into any of their frames. Then he looked around, chose a frame, and was able to pop the lenses into that first pair he picked up. We looked at a few other frames, but the first were great, he took care of applying my insurance within minutes, and I'm wearing the glasses now. Nick gets a blazing 5 stars. Thanks, Nick, you're great! And management, are you listening? Because of Nick, you have a satisfied customer rather than one who will never return. read more

I've gone twice to this location for an annual exam and new glasses, I had a great experience both times. The staff is super nice and helpful and they run the process from beginning to end very efficiently. 5 stars! read more

Cute little boutique store. Walked in to get my sunglasses fitted, Vanessa was super friendly and helped me right away. Thanks guys!

Walked in w my new prescription today. I had the fortune of having the Manager help me. She was so helpful and patient! I quickly found (with her help) a nice frame that compliments my face shape. I was set on VariLux progressives per my colleagues' recommendations. What a great experience! I've been here before covid and they were great then too. Definitely recommend. By the way, they now own VariLux so prob the best price for them here. read more

Absolutely incredible....and I'm not just talking about my vision. I have an extremely difficult prescription...with a -8 astigmatism. In my 15 years of wearing glasses and lenses I have always had an issue with dry eyes and not super clear vision... No one could make it 20/20. Dr Hosn Is the first doctor that I have met who has been able to counter all of these issues by prescribing me a very unique type of lens for my contacts that do not dry... In fact I can barely feel I'm wearing them unlike My previous lenses... and I am able to see far more clearly than ever before. I felt like one of those people in those videos that wear those glasses and see color for the first time LOL I was recently just fitted for glasses. Once again an amazing experience. I want to personally thank Dr. Hosn for his knowledge, professionalism and giving me the best sight ever! As far as the staff... Very polite very professional very attentive... They engaged in friendly conversation as I was filling out the paperwork they did some research for me prior to my appointment to make sure I was getting the best deal with my insurance...You have to be careful because some insurance policies cover the exam and not the lenses so they went over with me the best way to go about it unlike other offices who just want to make as much as they can off you... The staff here took their time to make sure I was getting the best deal I can I highly recommend Dr. Hosn and his team for your optical needs Thanks again! read more

Nick Fay, the Assistant Manager is the best eyeglass professional that I have ever encountered. His knowledge, skill, and superior customer service is unmatched. I have been Nick's customer for about 3 years and 4 pair of glasses and I couldn't be happier. Thanks Nick! read more

Due to insurance change, I decided to go to LensCrafters since they were 'In-Network'. However, I will not be returning and do not recommend this location for a contact lens exam. Overall, the eye exam felt rushed and very unorganized. I'm not sure if they were overbooked, but I had to wait in the lobby numerous times as people cycled in and out of the exam room. The wait wouldn't have been so much of an issue if the staff and doctor were more attentive during my exam. LensCrafters, maybe consider blocking out 30 minute time slots for customers instead of stacking numerous appointments on top of each other - very unprofessional. Lastly, I've been wearing the same contact lens brand/type (dailies) for several years now and I'm fairly satisfied, but the doctor made no real effort to answer my questions about other contact lens options. Again, the whole process just felt rushed. read more

I had a good initial experience while ordering my glasses in store. When I went to pick them up I noticed a scratch on the frames. A male employee said don't worry it won't get worse... mind you I had just paid $300 for glasses they shouldn't come damaged. He and another woman insisted I waited for the manager to return but I had to go pick up my son from school. I was told the manager might not exchange them for me. I left upset and let them know I wasn't happy with the customer service. They were able to fix it same day. I went the next day to pick them up and a employee didn't even offer to have me try them on. I insisted given my experience with the last pair plus I often need adjustments on new frames. There is zero customer service at the Clairemont location. The employees are not friendly and seem lazy as if you're bothering them. Always check your new glasses before leaving! read more

Dr. Hosn and the staff at this particular Lens crafter deserve more than 5 stars. I wanted to wait 6 months afer my LASIK procedure before writing a review. My vision has been 20/15 since I underwent ky LASIK procedure. Dr. Hosn saw a defect in my retina using his fancy machines and he was very concerned. He asked me to delay my LASIK procedure until my retina incidental abnormality was fully investigated by a specialist. For a procedure like this, which is considered cosmetic, money is usually the driving factor. Not in Dr. Hosn's clinic. I felt that the care I received and the attention to detail was on point. I recommend Dr. Hosn to my loved ones all the time. Thank you for a great result. read more

Dr. and staff are very professional, especially Rachel, she's Wonderful.................

Eye Dr.s are good but front staff are often rude and unhelpful. Somehow I ended up paying 1400.00 for a reg eye exam, frames, and contact lens exam and lenses. Same thing we paid less than 500 for last year. But it isn't important to them to discern which benefit to apply the insurance for. I don't have the best insurance but this is always complicated by the fact it always takes us months and at least 3 visits to get the proper updated prescription and finally what works for her. So contacts end up being ordered last, lenses end up being changed etc. I wouldn't have applied my insurance the way they did but they're not that nice or that knowledgeable in that dep and I'm done with that crazy place. read more

PSA: even if you think your eyes are PERFECT, go here and pay the extra $40 to get photos of your entire eye. It's an easy process that goes quickly. Dr. H found a HOLE in my retina, which I had no idea about. I had previously gone to Scripps for my eye exams and I called them to ask why they didn't find the hole- it's cuz they didn't have the eye exam equipment to take pics back there. Um, I'm going back to this LensCrafters every 6 months to monitor my eye. The office is super clean, everyone was nice and professional, and the doctor is the best. I'm so happy that I went here instead is my primary medical institution. Love it!!! read more

Thank you so much guys! The Doctor and mainly Alberto were absolutely amazing dudes. They greeted me immediately and got right down to business filling a second prescription for me, Alberto is super knowledgeable in helping me pick a designer brand that looked good on me, a fashionista to say the least!:) Thanks again for getting me in and out in less than 30 minutes, you guys rock!:) I recommend these guys on a scale of 10's straight across the board, oh and did I forget to mention that Alberto ran my glasses out to me in the parking lot as my baby daughter was asleep. Thanks for going above and beyond to treat the customer first! That's how you stay classy San Diego! Cheers Gents! Joey C read more

Got an exam for contacts in May of 2020. Was told I would need to pick up my trial contacts at the store when they came in a month later. When I came back to pick up my trials a month later they gave me someone else's contacts, which I then had to drop back off at their store. They told me there had been a mistake with my order and I'd need to wait ANOTHER month. Here I am about nine months later, and they call asking if I want to schedule an appointment for an annual eye exam. I told them I still hadn't received my trials, and I was told that apparently they'd messed up the order AGAIN, they'd never come in, and now I'd need to pay another $165 for a new exam if I wanted the trials I had already paid for. It would be a one star review except the staff did seem nice, even if they did screw me out of $165 through their incompetence. read more

Dr. Hosn was amazing and caring before, during, and after the eye exam. Gave me a reference to a retina specialist near me since I recently moved down here and needed to see one. The rest of employees were super friendly and helpful from scheduling to the day of the appointment, especially Rachel who did my pre-testing. Everything was a breeze. I definitely would come back here again! Thank you guys! read more

~~~ that moment where you think "where have a been all these years..." ~~~~ how i felt from the first call...to the end of my eye exam at this location (after experiencing the lenscrafters in UTC for the last 3-4 years). now its not that the UTC location didnt get the job done for me, i just felt like a number over there, and you get the headache of it being in a mall....esp during the remodel phrase (parking nightmare). "you're gonna like it here." - how the staff member who answered my first call ended our discussion when I called to inquire about an eye exam. and that i did! Located right across from the clairemont square, this modest lenscrafters gives you the feel of a small private optometrist. the parking lot appears to always be empty...night and day from my parking hunts over at the mall. VIP spot right in front of the door? Why thank you! This is a super personable and social staff in a very low traffic location. with an appt. made (and after all the standard initial paperwork), I started my exam immediately. I was actually about 15 minutes early. Hate to compare, but I always waited a good 20-30 minutes in the waiting area of the UTC location -- seriously, what are appointments for? There really isnt any reason not to consider this place 5 stars from my experience. * they have plenty of appts available for short notice (i actually called to reschedule for a same day appt since I unexpectedly ran out of contacts...not a problem at all. * my exam was quick and painless -- though damn you scary glaucoma eye puff test! * I enjoyed my experience with the very social Dr. Goldboss -- and learned a lot about his cool new 3-D tv, heh. * No used car salesman tactics by the staff * my contacts arrived in exactly 1 week as estimated -- notes about eye exams / insurance, and this goes for all lenscrafters: a standard eye exam is $79.95, lens exam is $55. my insurance (eyemed) covers the standard exam less a $10 copay...and none of the lens exam...so I pay $65 out of pocket. considerably cheaper that other optometrists Ive been to. the biofinity contacts I use are $59.95 a box (3 months worth)...ouch! but that seems to be the going rate in-store, and with a contact allowance (I get $115), its all relative, I suppose. got about 6 months covered. read more

LensCrafters Optique - photo credit kristin F - i never got a good shot and this is the real address / listing for this lenscrafters! - Eyewear & Opticians Near Me - San Diego, California

Worst experience...no one was friendly and they talk about you like your not there. Not on time for my appointment and never gave me a quote for the exam. Just an unfriendly establishment. I decided to leave. read more