I had an appointment last week. I arrived 15 mints late. They told they cannot do any exam for me as I'm late. They were very rude and start laughing after explain why I'm late. Will never go again with bad customer service. read more

Called this location and asked for my prescription because I moved and need to show the prescription to my new eye doctor, I would also like to have it on hand. The lady I spoke to was very unfriendly on the phone and was hesitant to give me my prescription. She eventually said she would send me my prescription via email but I never got the email. I think she just said that to get me off the phone. Terrible customer service and terrible employee with a bad attitude! Glad to say I won't be back to this location. read more

I was super nervous about going to get an eye exam as it has been over 10 years... but I had a great experience! I Got there filled out the forms and was taken back almost immediately. I saw Dr. Tayman and he was awesome and very informative! They cleaned all of the machines in front of me and I was walked through each step of the process. They also have tons of options to choose from! I would highly recommend checking them out for all optometry needs :) read more

I waited a couple months to post a review. While I was excited to get my cute frames I was called and told that they broke them while trying to put in a screw & I would have to come pick a new pair... really no big deal- Then he says "Sundays are busy keep that in mind when you come in because we won't be able to spend time with you" Wait.. what? I just spent $600 in your store- you broke the frames and can't help me? Not a way to handle the situation. read more

I went to this location looking for a pair of glasses. I was rudely chased down by Derrick. Nobody informed me of there new COVID policy that I can not touch the glasses without a basket. Derrick ran at me with a basket yelling drastically and dramatically I was unsure how to react and I was rudely yelled at to get the glasses quote on quote " GET THE GLASSES BUD" and then he proceeds to tell me about the COVID policy which I had no problem with but I did not no. When I was done with my exam and I had to pay I was surprised with having received services that I did not ask for and was not told I was going to be charged a additional fee. My glasses were supposed to be ready same day which they were not and the next day I had to call and ask when they would be ready and they were not ready and they supposedly did not know when they would be ready only to be told that they were ready. Overall this place is not managed well employees are very angry and anxious overall this location needs to improve on customer service I would not recommend this location to friends or family and I am not going back. read more

Drs are good. When picking frames they just seem to want to make a sale, not very knowledgeable in the lab part, told me on a pair RayBans that a certain lense would fit but it had to go out to RayBan lab, ok. Waited 10 days no calls, when I called they told me the lense I wanted could not be fitted in frame, each time I had to call to find out status, making long story short, I waited 30 days for glasses that could've been done in a few hours while I waited! read more

It's been a few years since my last eye exam. I was impressed with the service I received here! The staff including Dr eased my anxiety making this visit a pleasant one. As a consumer, they exceeded my expectations. I'll definitely be returning and referring my friends to this location! read more

Eyexam of California stepped it up by bringing Yanela to this location. I have experienced questionable customer service in the past and I cannot begin to thank Yanela for her take charge efforts!!! So please to have met you. Appreciate you listening to my frustration and going beyond to make sure I was indeed a very happy customer. Excellent service!! Look forward to seeing you again. A+++ read more

Yesterday was my second visit to this location. The first time, I had my exam and started looking for new sunglasses. Didn't find any I like so I said I would just come back another day. Alisha helped me both times. I walked in yesterday and was greeted by a number of people. I used to work in the eye care industry so picking out glasses is easier for me since I know what to look for so I didn't ask or need anyone to help me. When it was time to get fitted and have my measurements done, Alisha claimed me as hers and sat us down at a desk. We had fun talking optics. The glasses came out perfect in under an hour. Couldn't be more happy with my experiences here and my new sunglasses. Thank you! read more

I had an eye exam for contacts a few weeks ago and thought it was worth writing a review on here. I don't remember her name, but I saw a female Asian-American doctor for the 2nd time and she was very kind and answered all of my questions. She offered lots of great advice that she didn't even have to mention. The rest of the staff was great too. I just want this doctor and the staff to know that I am so grateful for the passion you put into your work there. I know that most people in general wait until a bad experience to post any kind of review, but please keep up the great work! Our eye health is important. read more

If I can give zero star I would. My first visit was amazing! The doctor was awesome and answered all my questions. There was a bit of a wait but that did not bother me. My last experience with this particular location was horrific! It gave me such a bad taste in my mouth that I WOULD NEVER GO BACK THERE AGAIN! I came to this place as a recommendation and even gave them a good rating after my first visit. However, after this last encounter I would never recommend them at all. I have never felt humiliated and degraded. Even when I picked up my records I felt belittled. I work at a customer service setting, and I know I would not tell my girls to act this way. Not sure who the girl is answering the phone and in the front... But man she sure drove business away. I would rather go somewhere else than this facility. I hate giving such bad reviews but this place pushed my buttons. read more

Horrible sevice. Horrible Manager. Infuriating visit. Waited over 45 min. We were ignored and 7 people were helped before us.

I went to Lens Crafters to get my new glasses. I had been saving up for a pair of Versace frames I really wanted! And they had them. They also have a great selection. Thus they get 2 stars instead of 1. So I arrive from my eye exam at 9 am, when they are opening, and see a crowd of 6-8 folks all dressed in black, smoking like a chimney, it looked like an AA meeting just let out. I did not say anything even though it is illegal to be that close to an entrance and smoking, I figured- hey, in AA you need all the help you can get. But then I got finished with the exam and go to select the glasses , and who do I see? The smokers were all employees!!! I mentioned to the manager, who was helping me, that this was not professional, nor was it legal. She said they had a staff meeting that morning, and where else were they all supposed to smoke? Out back? um, yeah. Like everyone that smoked in the restaurants I have worked in---you do not smoke in front of the place of business that you work at! So, I selected 2 frames- a different Versace frame then I originally thought I wanted, but that are gorgeous- I LOVE them, and get compliments all the time, and a cheap frame for a spare set of sunglasses because they were on sale. They take the measurements, etc. I come in a week later---thank god I live nearby. The glasses were not ready. I mean, they were, but when I tried them on, there was a visible gap between the frames and lenses on. The sunglasses were also died brown instead of the black I had requested. They confirmed that the lenses were the wrong color. And hemmed and hawed about the frames fitting the lenses just fine, but if I insisted they would "fix" them. The gap on the sunglasses measured, easily 2 mm at the widest point... I was not crazy, it was a huge gap that would have meant the lenses would fall out and break. Oh, and the regular glasses were not ready---they required special order lenses, but they had called and told me they were ready? So, they sent them back in to the lab (in the back of the room), and a week later, I got them back again...the sunglasses were still the wrong color (their own records confirmed this). Back they went, and a week later both pair were supposedly ready. The sunglasses were. THe regular ones were again, not. They were at the store finally, but the wire holding the lenses in was poking out- the lenses had been shaped too much. Back they went. It was 5 weeks, and 3-4 visits, and when I finally came back this time, they were all ready. Mind you, the same manager that told me that smoking in front was apparently ok in her book had helped me all along, until the 2-3 time when a new gal did. She insisted on me taking her card, which I did, and told me she would call me when things were ready, finally, and she would inspect them herself. Well, then I got the call, not from her, but I figured, that was not weird. But I got to the store, and the same incompetent manager (a petit asian-looking woman), told me that that other person had been fired, and that she would still be helping me. Weird, that other manager (I forget her name now), still had her license posted on the wall??? And a few months later, I noticed her going into the store (I was getting vitamins at the Vitamin Shoppe across the parking lot). This looks very odd to me- what is up with that manager? Why lie like that? Anyway, like I said- lucky I live a mile away! Cause it took 4-5 trips to get 2 pair of glasses. I LOVE the glasses- they are awesome, and I would use LC again- just not this location. read more

I am a first time progressive bifocal user. I purchased a pair of glasses ten months ago from this location that I really struggled with using. The frames were uncomfortable, I felt they were too small for what I needed and after many adjustments, and even a double check by the eye doctor I was just going to get a new pair at a different eyeglass business. I called and asked to speak to a manager. Mike promptly got on the line and asked how he could help me. I explained the whole situation and that it had been ten months and I didn't expect anything, I was just very disappointed. Mike asked me to come in so he could see the glasses and see if there was a way he could help me. When I arrived Mike was on a lunch break but he had left word with a lady at the front about the situation and she was excited to help me. She did a FULL consultation with me, did some measurements and took charge to find me a frame that "fit my face". She pulled out frames I would have never thought to choose...to my delight, the fit was AMAZING. She then had the other employees, and even the eye doctor help me choose a new pair. They are swapping out my old glasses for a new pair that I can use. Mike told me "what is most important is that you have a pair of glasses that work for you". I am totally shocked and amazed. The customer service is beyond my expectations. They truly care about their customers and their customers happiness! read more

I went in for an eye check up and to get new contacts and glasses. Great selection on frames ! Friendly staff and the eye doctor can put it in words that I can understand. My eye glasses arrived five days early "now I can see". I always went to Costco for my eye care needs. Now it's only LensCrafters for me!!! read more

The customer service is the worst ever, once you pay they have no use for your business. Their prices are so damn high so why go there....I'm not that is my last tjme ever dealing with them especially the Oceanside location. read more

I love this place! I went in for an eye exam and bought some super cute Ray Ban glasses!! The exam was very thorough and I was right away taken care of. I had Makayla help me out and she was just lovely. she helped me choose a pair of glasses and she helped me get a discount and I left paying $30 that day with an advanced eye exam and the best lenses & frames. So pleased. Will definitely go back for prescription sunglasses. read more

Mom is here from out of town and needed her glasses adjusted. We've popped in twice now and they have been so kind and helpful. I brought my partner here for his glasses for the same reason. read more

Excellent customer service and eye exam! We found Lens Craft staff and Dr. Zoeckler to be phenomenal. They took care of us from start to finish. They explained everything very detailed. My niece had the appt. she stated she had never experienced such a thorough doctor that took the time to be so detailed, gentle and kind. She looks forward to returning for her annual visit. read more

As a customer who has been waiting for over 3 hours for a basic eye exam I find it absurd that you would not provide a bathroom for customers. This place seems to overbook themselves in an attempt to make the most money out of their patients/customers. There is only one doctor attending to a full room of patients. He seems in a hurry and as a result the service is not great. I would not recommend this place. Maybe if I had said I was purchasing glasses or contacts the service would have been better in an attempt to close a transaction. read more

Dr. Adam Tayman was fantastic. He spent about 1 hour on my eyes, trying different options to ensure my progressive lenses would fit well. He performed a very thorough eye exam and explained all my options in detail. My glasses fit my needs perfectly. read more

Arrived today at 2:25 for a 2:40 appt. Turned in the paperwork at 2:30. At 2:50 I asked how long I would be waiting for my 2:40 appt. I was taken for the pre-exam at 2:50 and then placed in the exam room to wait at 3:05. At 3:40, the Dr stopped in to tell me he would be with me in a few minutes. I told him I had been waiting in the exam room for 35 minutes and he said "I know, I've been here since 9am. I left. read more

I was put on hold 4 times with no help. Bad customer service go to LensCrafter in Macy's at the mall. I'll begin going to Eyeglass World. There probably cheaper too. read more

My family and I have been coming to LensCrafters for as long as I can remember. This is the closest location to our house, and the most dreadful. The thought of just having to pick up contacts from this location makes me cringe. The customer service is outrageous. anyone who works there should be ashamed of themselves, managers and doctors included. There has never been a time I walked out of there happy. They have a great selection of glasses, as all LensCrafters do.. Its your AFTER experience that is horrible. Just today I went to pick up contacts.. I was told they no longer sell contacts that you have to order them now and it takes a week and a half to come in. Way to go LensCrafters, thanks for notifying your customers!? Do yourself a favor and try somewhere else, it's not worth the stress! read more

They need to communicate better with their employees. One employee gave me a quote over the phone and when I got there they did the exam and the price was $30 more than the quote the person gave me. They would not honor the price they gave me over the phone. If I had known the REAL price, I would not have gone there in the first place. I am PISSED. Most places will honor something if they made a mistake. read more

Though I know Lenscrafter's prices aren't the most competitive, the customer service of this team is why I chose to buy from here! I can't remember names well, but it was Erin or Erica that I worked with predominantly. She and Kat were very helpful and transparent, as I was shopping on a budget and hesitant about my purchase. Thank you ladies for your help - I will be sure to complete the survey with 10s for both of you! read more

Do not go here if you want glasses in a hour!!! They wait until you pay to tell you the machine is broken and it will take 5 days!! Isn't the reason you go to "Lens Crafters" is ONE HOUR service?? THEY LIE!! Do Not Recommend!!!!!!!!!! read more

Do not go here! You make an appointment for 10 40am....get there 15 minutes early... guess what it's an hour later and still haven't been seen. Mention to front desk did they care....nope!!!! Worst customer service ever! read more

I had made the mistake of not getting the insurance on my frames and two months after buying them, they were completely destroyed. I was putting off going in to get new ones because I knew it was going to be pricey. When I finally decided to call in, they pulled my frames right away and I came after work to grab them. They had everything ready to go for me- I was there for about 10 minutes max. They swapped out my lenses into the new frames and Sydney was spectacular. She provided excellent customer service and took care of me! She was able to give me a discount and even discounted the insurance so I can replace them if ever damaged again. Overall, the customer service made my not-so-happy crisis a pleasant experience. 5 stars to this location and 5 stars to Sydney for excellent service! read more

Came here and got my eyes checked, it had been a couple years. The exam was smooth, new technology too, was pretty cool to see the updates. Ordered two pairs of glasses, got the bells and whistles and it paid off! I love my new glasses! I get compliments on them all the time, especially my Rayban sunglasses! Everyone was nice and really informative. Highly recommend this place! read more

They are running an hour late which irritates me for a morning exam!!! Come on ! No bathroom on premises, have to walk down to another business - really? And so far I'm not finding anyone that friendly that works here- we'll see how the doctor is but so far NOT impressed... read more

I went to LensCrafters today to get an eye exam and a new pair of frames. Zuzu did my pre-eye exam and explained to me every step of the process. She was very genial and patient. Dr. Adam Tayman performed my eye exam, and he was also great, patient and He listen to my concerns and answered all my questions. I explained that I have had a pare of glasses for almost 4 years but I didn't have the prescription. I felt like I was stuck, the glasses worked but they needed to be a bit stronger. He worked with me to find the perfect lenses, asked me questions, how was I going to use the glasses, when and where. From that he formulated lenses that will work perfectly in my job! I have found my forever eye Dr! Zuzu also help me look for frames, I must have picked out at least 15 frames. She was very patient and answered all my questions about the different frames. In the end I found some awesome frames and a new location for eye glasses. Thanks Dr. Tayman and Zuzu for helping me see with stylish glasses! read more

My appointment was at 1040. There were 5 employees 2 patients that I could see. I finally at 1105 asked a guy that was dusting, what was taking so long. Turns out he was the one taking me back... So finally at 1110 my appt began. He was on his 5th day of working. And it showed, no fault of his, but they should not have left him on his own. I finally asked someone to step in and help him, because I had absolutely no confidence in him. He wasn't explaining ANYTHING to me and when it came to the test where they puff air in my eye is where I stopped him. Then in the middle of another test he just walked away. When it was time to switch eyes he was no where to be seen. Then I finally get into see the Dr. And the first thing he does is pitch to me like a sales man about a new more expensive contact. Needless to say I booked it after he was done. I will buy my merchandise elsewhere! read more

I have been going to lens crafters for years now. I usually go to the one at the North County Mall in Escondido. I ended up going to this one and cannot tell you how much I regret that. I had an appointment and ended up waiting an hour and a half before they saw me. Then more waiting to get my contact lenses ordered, I wait about 40 minutes to order my lenses. They were going to mail them to me, which also never happened. It took me almost a month to finally get my prescription filled. This is the worst lens crafters I have ever been to. To top it off the staff were not very friendly or helpful. read more

Glass' frame loosens after 1 week, progressive lenses suck but the hard upsell continues. I will not use this company again and definitely do not recommend you waste your time - assembly line care- no concept for individual needs. read more

Terrible customer service. No one greets or acknowledges you when you walk in. Unfriendly staff. Don't waste your time.

Looking at the reviews I wished I would have checked yelp before going to LensCrafters. I used them for eye exams and contacts. Had three visits with the doctors over several years, on all three visits I waited over an hour to see the doctor, on the last visit it was an hour and 20-minutes, not a word from the staff who keep walking by, when I finally decided I was done, got in my car, called Costco and got an appointment for tomorrow! Should have never left Costco where the service was great and very happy to be going back!!! read more

I have been here both for purchasing lenses/glasses and for my eye check ups. They have always done a good job. Unfortunately, I won't be going back as my insurance no longer accepts them. read more

I went in on my day off for a new pair of frames, the girl attending me KNEW I needed them right away. I also ended up purchasing a pair of sunglasses. I received 2 text messages confirming they were ready. When I get there 3 hours after the confirmation text came in that they still weren't ready. I had a meeting to be at, and I wouldn't have time until 5 weeks from now to come back in with 2 planned trips. I really needed them right away. But all they can say is they stopped production when i already got confirmation that they were already ready for pick up. read more

I recently had an excellent customer service experience with Lenscrafters in Oceanside. I purchased two pair of glasses and the reps name was Malachi Smith. He was very knowledgable, processed my order quickly, and was a pleasure to work with. I should mention, he couldn't have done such a great job had it not been for the entire team as it seems he drew upon about 5 other team members to make the purchase process happen smoothly. read more