Very bad service. I went in to try and get my Rayban Meta glasses repaired or replaced and they would not help me. I asked if they could take a look and they only recommended I call Meta. This is unacceptable since I have insurance and purchased them in store. Do not recommend this LensCrafters. I will be going back to Americas Best for my family and my glasses. read more

We cannot recommend this business enough! Tara bent over backwards to help my friend and I. She is so professional and so kind and friendly! And we have to give great credit to Dr Rhen as well. My friend has Parkinson's disease and has had a stroke and has a very hard focusing. The doctor took extra time and care with my friend and made sure the exam went 100% perfect. My friend got glasses that she loves and has no issues with! We recommend LensCrafters on Valley Central way! read more

I was in this location yesterday looking at glasses when I heard the store manager talking down on associate to another associate loud enough for everyone to hear. I felt it was inappropriate and unprofessional. It made me uncomfortable I left. If said manager has an issue with one of their associates, they should pull them aside and speak to them privately and not to other associates. read more

It's been 4-5 years since I got prescription glasses, I went to Kaiser and Costco and didn't like the selection they had. I came to LensCrafters and Eli (Eliana) was really helpful! I did come with my prescription from Kaiser and she was able to help me with the purchase and was able to answer all my questions. I would definitely recommend this location to my friends and family. read more

I just move to Lancaster, need my glasses fixed. Found LensCrafters. Walked in. The ladies where super friendly. No hesitation to help me. They fixed my glasses at no charge. I will definitely come back has a patient. Thank you for helping me so fast. read more

I have change my lenses 5x paid 5 times and all those times same thing happened to my lenses i hardly use the glasses i even replaced my frame thinking it was the frame same thing happened never going back to this place i called and the manager careless he said my warranty was up andthere was nothing he could do about ut ,clearly they are using cheap lenses for the same thing to happen 5x ridiculous. I just replace the lenses and frane 1 month ago and the cracks are starting to come back thats how it starts then it just looks cracked all around. Its crazy how i paid almost 500 for the glasses and kept paying everytime they replaced the lenses..the manager was even telling me i was probably careless with the glasses i always have them in the caseonly use them to read bills and he had the nerve... read more

LensCrafters - Eyewear & Opticians Near Me - Lancaster, California

See all

Got glasses for my son here. When the glasses are ready to pick up, they don't give an eye test to see if the glasses are correct. they weren't. my son failed a required eye test shortly afterwards. i went back to them and they said i would have to pay again. DON'T GO HERE! if i could rate it lower than 1 star, I would. read more

horrible. make sure you call them the day before your appointment that youve set 2 weeks ago and give your insurance while youre at work or else everything will be out of pocket... what a joke will never go here again for their overpriced made in china crap... go to Zenni Optical - atleast its cheaper for the same stuff read more

You guys are the worst!!!! Very very poor service! You like to make people run around in circles instead of making it easy for your clients! They sent the wrong prescription to the place where I'm ordering my contact lens and instead of making the steps less they want me to email the contact lens company then the contact lens company will forward my email to them and then they will process the prescription. I wish Yelp will allow us to give ZERO star!!!!! read more

Extremely helpful staff, I've never had any issues at this location and would highly recommend.

Let me just say that I haven't had an eye exam in ten years and my experience was not that great, I have been wearing readers until I could get my eyes checked and they worked for a little while until they stopped working . The staff was nice and somewhat helpful!! I had to get progressive lenses mind you they had a special going on and out the door was still almost $700 And it was not like I got some high priced frames. They did not offer me the low end of the prices just automatically gave me a price and said that's what it was. After wearing them for a week I notice a glare in the left lenses in the corner I could actually see behind me if you were standing there, I got upset because I paid so much you expect to get quality not to mention to not have something getting in the way of your eyesight, it's so distracting.. Did I mention I got the anti glare! "New meaning to eyes in the back of your head" I went back and they put in a ticket order and I brought up why I paid so much and they ended up refunding me a little of my money back and sent in for new lenses, I had to wait 2 weeks all for them to still be the same... read more

Parking: Plenty of parking in this shopping plaza. Glasses: they have a large variety of ray bans if that is your brand Exams: there's always a slot for eye exams. You can also walk in. Which is why I always opt to come here. Service: some people here at the counter service does not seem very friendly, and they'll make you wait long time even if you just need to pay. read more

Janice and Josh are amazing!! My metal frames broke and needed a screw replaced and they fixed them complimentary and fixed them for me on the spot! Thank you so much to the Lancaster team! I will definitely come back for any services I need read more

The workers here need to learn how to communicate with one another. I called and gave my insurance information to see if I would have a copayment for a contacts re-examination. The guy over the phone said I wouldn't and if I did it would only be $10-20. Okay. Showed up to my appointment and they charged me $70! The customer service here is like going to the DMV-- taking my business to ClearView going forward. They are pretty close by. Never coming to LensCrafter again. Too expensive for crappy customer service. read more

The doctor is fantastic but the sales team have a lot to be desired. They make promises they can not keep and fell to follow up with client. was promised glasses in no later than two weeks it's been 19 days and still no glasses. when phoned to inquire about glasses the associate was rude and and very unprofessional. very disappointed in this Business location and will not refer anyone to use it. I would recommend the doctor to find a different establishment to be affiliated with. read more

Really bad customer service and really long wait times when you come in for your eye exam. I got a pair of $600 sunglasses from them and 2 months later had a problem with the frame and they said there's no warranty on the products they sell. So my family of 5 will not be coming back here at all. read more

First time going to Lens Crafters everything was nice and quick, everyone working was helpful, had a cool selection of sunglasses and regular glasses, would definitely come back in the future read more

Bad attitude, refuse to give you your old lenses back from the RayBans. You Purchased them, plus purchasing prescription lens as well, them keeping the original lens.... ( Contacted by the business owner and will post the result of the resolution here) Edited, out of the sense of fairness..... 190507000160 is the number of the customer query. After the owner asking me to be in contact thru the link heres the response: Regarding the plano lenses, the originals cannot be reproduced and they were discarded at the time of that purchase. The discount that was offered at the store level is still available. Alternatively, plano lenses are available with our warranty repair department. They can be reached at 800-343-5594. These are the only options at this point. They did even get the brand of lens correct. read more

Thalia served us and was fabulous, so I'd want her helping me, too, if selecting glasses. She helped Mr. Picky by running around the store and finding frames that were close to what he wanted, and then once we decided, she very clearly explained all the options and differences in vision when making those choices. She really was outstanding. I just wish they had more higher-end designer, fashion frames from which one can select a new pair. read more

Dr. Healy: Was very gruff and unfriendly. He was angry that I couldn't read the eye chart. He also mentioned that my new glasses were not much better than my old ones. Why didn't he do something to correct the problem? Also, he wanted me to make an appointment to have cataract removal. He didn't even bother to explain to me what cataracts were. He didn't even ask me if they were actually affecting my eyesight. What kind of doctor does that? In my opinion Dr. Healy was very unprofessional. Is he really a doctor? Avoid him and go to Dr. Kim. If you reply to this review, I expect it to be by him. read more

This was the most professional, courteous, and knowledgeable staff of any LensCrafters that my wife and myself have ever seen. They had no problems answering all of my questions concerning the frames and lenses that both me and my wife wanted. It did not take all day long to get into get the eye exam. We were there for 15 minutes and picked our glasses when we were called to take the eye exams. I was able to pick my glasses up that day and have a 1 year insurance coverage against damage to my glasses. My wife's glasses had to be specially made because of the lenses that she wanted. We picked them up today 03/14/2023 and she got a 1 year insurance coverage for her glasses as well. read more

Most of the reviews are from the lens shop they have within the clinic. I have visited this eye clinic And I really like that the doctor was very professional and she is very knowledgeable and give you suggestions of what can work for you. I don't mind the reviews of the lens shop I just really care about how the doctor performance. read more

Shout out to Korina!! She helped me with my loupes adjustment. Very nice with the customers. They were busy, and she handles stress like a boss...all while rockin' awesome eyelashes!! read more

Went in the LensCrafters for the first time in Lancaster and they didn't have lenses for my glasses, no noise pads for my glasses horrible and they couldn't help find another location that would have them that I can call myself bad service! read more

Worst customer service more worst service ever to be honest I had never experience this experience in my life it was the worst to see all personal don't even care to be honest they had me wait so long I mean sooooo long to be honest the worst experience ever I was waiting more then 3 hours and I meAN don't dare come to this place but as well very poor selection of glasses if ever go to Eyelab in burbAnk plus you get them cheaper anD faster as well it's way better read more

I was glad they were open, and glad they had the frame I needed to fit the glasses I had, but my frame broke, I wanted to keep my lens. So when the lady tried to get the lens in the left side of the new frame, the lady pushed and forced the frame onto the counter top over the lens gouging the lens. I did not know this when I put them on because my left eye is fully blind. I was cleaning the lens later and felt the gouge in the lens. This is a matter of who do they think they are? The lens has a big mark on it and other people say, "Hey you got a mark on your glasses" I then have to go into the story of being blind, or patronize them and wipe off my glasses. They were not polite at the time either. They seemed to have COVID attitudes. Now less than a yr. later the frame and temple screw falls out and I really do not want to go back there. I am looking at reviews on other places....saw an opportunity to express... read more

I've had good service in the past from them. But today, I received a call telling me that Oakley has discontinued the frames I had and that I would have to buy new frames!! All I wanted was to have my new prescription lenses put in. But was told that since Oakley had discontinued the frames, that they wouldn't be able to replace the lenses. So now I'm supposed to fork out more money to buy new frames even though the old ones are in mint condition. The supervisor told me that it wasn't LensCrafters fault but Oakley's. But my argument is why are they selling a product where they first have to send back to the manufacturer to have the lenses put in instead of having it done at the store. No one mentioned that to me when I first bought the frames. Secondly, why did they not disclose that frames do get discontinued and we may have to buy new ones. It just sounds shady. Oakley will continue to make money every time they discontinue a frame of theirs because people will be forced to new ones. Either way we lose out while the store and manufacturer get richer. One thing is for sure, I'm no longer getting Oakley's!! read more

Today I brought my daughter in for prescription and glasses and everything was done in a fast professional way. I was very impressed with the manager Janice I was just observing her and how she was making sure everything was going smoothly in the business normally I never make a comment but I just had to tell her that she is doing such a good job. The rest of the staff were really good too . I would recommend this place. read more

I have had nothing but problems this year with the glasses that I have purchased from Lenscrafters. A pair of glasses that I purchased in December 2011 broke a about a month ago. This is the second pair this year. I take good care of them so the only reason for them breaking is that they must be poorly made. When I just went to pick up the replacement glasses that I had to pay for, I was told that I could not take my old pair with me so that I could have as a back up. I went through 2 managers and even though that couldn't produce anything in writing that showed this policy they still kept my glasses. You have just turned a long time customer to a never again customer. I have my own business and would not treat my customers that way. read more

I purchased glasses today and payed $300.00 dollars. I was a bit disappointed because they couldn't give the the spray bottle to clean my glasses it was going to extra. read more

I agree with other reviews they need more employees. I've been going to this location for a few years, and usually I only deal with Shay. Unfortunately the day I took my Son,Shay wasn't there and it was so crowded and disorganized. His glasses weren't even ready when they said they would be. They need to really do better. read more

I called to make an appointment to have my glasses repaired and was told to just walk in. Once I got there I was told to wait outside due to the many people already in the room. When the weather is hot outside, its not easy standing out with a mask, waiting in a line. Once I was in the establishment, I was asked to stand against a wall to wait for someone to assist me. Yes, I saw that they were extremely busy, but an appointment would have helped with that. Once I was seen, I was told that my $500 glasses could NOT be fixed, that I could buy a new pair. They're only 2 years old. And she didn't even really look at them. Just that I had the arm in my hand. I realize that with a mask on, I can't see if someone is smiling, but I can tell with their tone when they're not. I was not greeted kindly, was not helped graciously, and was sent away without any assistance. I went around the corner and got the best service. Lenscrafters needs to follow their protocol. read more

If only you could pick 0 stars... the absolute worst. Go anywhere else. They contradicted themselves many times with their policies and didn't even have the inventory they said they did, trying to pass off tortoise shell as black. I don't think my teenage son would have been happy with that. Calling corporate. This is all AFTER they forgot me on hold for almost 20 min... and admitted they just forgot. The store manager Jonathan and the "general manager" Michael were the ones handling this so poorly, so it doesn't get better when you go up the food chain. read more

I have been coming to this location for years. I will never come back again. The customer service is the worst I have ever seen. I started going to the Palmdale location. There is one girl that works there Miyah that is rude and doesn't help at all. I definitely would not recommend this location!!!!!!! read more

The customer service was fantastic. One of the employees helped me pick a very flattering pair of glasses and let me take as long as I needed. My glasses fit well and were done quickly-- 5 stars there. However, when the vision exam was done, the optometrist was giving me some general tips about eye strain, rather than mentioning a prescription. I asked if I had a vision problem, and she told me "yes, but I didn't think you needed to know". Well, the fact that my vision is blurry at a distance and was giving me a headache is a pretty good indicator of my need to know..It may be a 'mild' Rx, but it was still causing issues. Guess that wasn't good enough for her, though. Very annoying and somewhat unethical-- a patient is entitled to know their diagnosis. read more

I love this place .. I got everything I needed in one place for my eye care needs .. The staff was so great and helpfull .. They made it feel like it was a fun place .. Management was GREAT!! Selection was perfect .. I'm very satisfied and will refer friends and family .. read more

LensCrafters - Eyewear & Opticians Near Me - Lancaster, California

if i could i would rate this as an negative 10. People here are rude. I had confirmation for a 3 pm appt and they said it was for 2pm even though i had my confirmation she said there was nothing they could do. read more

This place is great!! Very nice employees and they get you what you need quickly and just the way you want!!

This place is horrible. I made an appointment a month before my wedding and they day of my appointment they cancelled on me. The reason the doctor wasn't able to make it but they didn't even give me a solution just canceled and I tried to schedule another appointment but they weren't willing to fit me in the day after or a week after . They tried to rescheduled me a whole month later. Lol, i drove to Pasadena . They were able to schedule me in that same day. They gave me solutions over there, this locations just gave the problem without trying to fix it. The workers here are your average workers, no goals no future going for them. read more

I wouldn't spend $5 here. The customer service is HORRIBLE. I'm usually bothered by sales people at places like this however it was the complete opposite at this location. I asked to see the Prada eyewear and the gentleman said he'd be right with me and then continued to sit there and chat with coworkers then took a phone call and went to the cash register/computer. I stood there forever without any assistance. No thanks. read more