Great customer service from Liz and Fabi! The staff is very knowledgeable, fast, and efficient. Everything was on point, and the experience was smooth from start to finish. Highly recommend! Great selection of Glasses. read more

Wallis Family Eyecare Optometry - Glasses - Optometrists Near Me - Lancaster, California

This place is a cesspool of double booked appointments. Show up at 3:30PM sign in and notice the people with 2:30 PM appointments have not even been seen. What a joke. They will provide a lame excuse; someone called in sick or were understaffed today. NO your greedy and run people through your office like cattle. Not surprised you only have 3 stars with all the algorithms and fake reviews contrasting the truth. It's amazing you hold 3 stars. And if you're late you don't even want to know what happens that's another story in itself for another review. So many other quality optometrist in the Antelope Valley that actually care about your eyes and treat you like a human being and not a number with vision insurance that they can capitalize TO BILL on. The staff is full of attitude, a bunch of control freaks heaven forbid you ask a question as to why you're waiting in the lobby 1 hour past your appointment time. Overpriced lenses and sunglasses, attitude from the staff of disgruntled employees and I have to pay to wait around for an hour NO THANK YOU!!! Wallis Family EyeCare... your a joke to think anyone would schedule an appointment with you!!!! read more

I was assisted by Nancy, Dr. Lieu, Fabiola and Elizabeth. They are very knowledgeable and professional and have a large selection of designer glasses. I recommend this optical office to the AV Community. read more

After asking a co-worker for years where she gets her glasses, I decided to go in and give them a try. I've bought 2 pairs of glasses from them and have not been dissapointed on any. The ladies are very friendly and give an honest opinion about glasses when asked. This is my new go to store for glasses!! read more

Came back AGAIN! Wait time was fast, the tech was friendly and informative. I saw Dr. Lieu and she was so nice. Dr. Lieu answered all of questions and concerns about my new prescription. They have a nice variety of glasses. Can't wait for my glasses and contacts to come in. read more

From the moment of walking in the front desk Is very friendly. I was taken to the back for my exam in a timely manner. After my eye exam, they helped me get a pair of everyday glasses. Plus I always wanted to get nice sunglasses with my prescription. They answered all my questions, and were in and out all within a hour. Nothing but great thing to say about the staff read more

Rude, disrespectful, dishonest and unprofessional.The officer manager lacks the ability to communicate in a professional manner. She lacks accountability and lies to try to prove a point. She has a grandiose sense of reality.I would not recommend this optometrist. She is a poor representation of Wallis Family Eyecare Optometry. Whoever is above her needs to reconsider her position in this company. She's a liability. The officer also disclosed information which violates HIPPA. read more

The wait even with an appointment is ridiculous but it's a decent place to go. The eye wear selection is okay.

I bought two pairs of eyeglasses from this place. They penalized me upfront with a $25 charge for bringing in my own prescription. I paid $244 out of pocket for one pair and they billed my Medicare insurance for the second pair. The people I dealt with were rude, short, and went out of their way to be completely unhelpful. They made me make a separate trip to pick up each pair of glasses. When I brought that up finally, instead of apologizing, they tried to talk over me first, then claimed that's the way they do things there. Apparently they like to waste the time and gas of people who bring business their way. They made no attempt to adjust the glasses, and even when I made an appointment and went back just for that reason, I was told they don't know what I need. I told them I need you to adjust the glasses so they don't slide down my nose but still they refused to do it. I finally told them I'll just leave. so I did. Without them adjusting the glasses I'd just purchased from them for hundreds of dollars. An entirely horrible experience. I'll never be back. read more

Excellent service from everyone , from the assistants to the doctor. Efficient service with a smile the whole time.

Absolutely love this place and their team. Dr leiu is incredibly knowledgeable and caring. Liz and Samara are just the best. I love this place and especially the staff. read more

I went into Wallace optical and paid for the nose pads on my glasses to be replaced. 3 months later the nose pads broke and when I took them back to Wallace optical they refused to replace them. Nose pads should last longer than 3 months! read more

I had a great experience at Wallis Family Eyecare. The staff was very friendly, helpful and patient with my son during our visit and made him feel special even though he was nervous. Dr. Nguyen was very thorough with his exam and made sure explain everything in detail. They have a huge selection of frames to choose from and getting the glasses didn't take too long. Overall I'd definitely recommend this place! read more

I came in with spots and had my eyes checked after the first lady said they did not take my insurance than the girl next to her checked and they did ,They examined my eyes and noted I refused to get my eye dilated which they I did not and had it done even sat there for 15 minutes to have the Doctor come in and say all is well its just cataracts , So I went to have my cataracts looked at and was told I had a loose Retina that was a problem that needed to be fixed immediately they were shocked I was not told this , I had the surgery and I am praying my eyes are well , I can not believe they did not see this I am so thankful to the doctor I saw the next week and the surgeon who operated 2 days later this could of been horrible if I just thought it was cataracts and did nothing because their diagnosis .........If I have misspelling I can not see yet as it has only been a few days . read more

I'm very disappointed for how I was treated today by the new receptionist Mary and Eren I believe their names were. I came for my 2 pm appointment on time and they didn't called me until one of them told me to put my mask on at 2:22 pm and I asked her at what time they were going to call me in, since I have been waiting over 20 mins. And she said that I just checked in when I did not. I Eve used the restroom when I came in. Check your cameras. If the manager can contact me in regard this please I'll appreciate it. I have a baby and I can't be waiting for more than 20 mins to get call in nor to come again all the way from Palmdale. I have been a customer for years and these new staff are very incompetent and unprofessional. read more

Wallis Family Eyecare Optometry - The rooms are always clean and comfortable - Optometrists Near Me - Lancaster, California

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OMG!! This place is AMAZING. The selection is second to none. I've been looking for a pair of new sunglasses and happened to come across this fine establishment. I was blown away! They had Tom Ford, Gucci, Prada, Tiffany, Ray ban, etc. If you can't find it here, chances are they don't exist. The level of customer service was OUTSTANDING! From the moment I was welcomed in, Virginia made me feel right at home. She was very patient and answered all my questions. I'm glad I came in because her level of product knowledge helped me to make the right sunglass choice. Virginia as well as the selection of top shelf eye ware turned me into a life long customer. read more

Show up for tear duct plugs, which have been free for years, now being charged $120. Also, the fact that they take your temp at the door and still require a mask is a bit ridiculous. read more

This place the moment I walked in was , fast , friendly and polite. I was seen at my appointment time and the great Dr took her time and explained everything to me. read more

The service here has really gone done hill. I have been coming here for years but since the old owners sold the business, the customer service is horrible. The technician who helped me today was rude and didn't know what she was doing. I had to explain to her what my insurance covered and she was adamant that it wasn't allowed. One of her fellow co-workers had to come tell her that I was correct. She then proceeded to shake her head the entire time and was rude. I would recommend going anywhere else but here! read more

Terrible service annoying text service constant sending text are you going to show up, if not we are going to charge service fee, REALLY. plus my glasses are running late and they don't advice , but they are and hurry for there money. Think twice before you come here. read more

Our family's eye care professionals for close to 20 years. Thorough and vigilant care that ranged from, contacts, glasses, bi and tri-focals, and even walked me thru where to get appropriate care for lasik visual correction surgery. My adult daughters still get their eye care thru Wallis and we will continue to rouse them as long as their high quality of care is maintained. Office staff are also friendly and welcoming. read more

I had a great experience at Wallis Family Eyecare. They cleaned all of the equipment they used before and after which made me feel very safe. Dr. Nguyen was great with finding out what prescription was the best for me and Fabi was very helpful with helping me find glasses that went well with me and fit my face. read more

I had enough they are so slow and very expensive 2 thumbs down horrible service no one should have to wait two months to get there order because they messed up and had to send them back read more

Brought my son here last year for the first time and love how informative and good they were. Now i came here and it was the same informative and great service . Virginia and the rest of the staff were great read more

This place is continuously a let down. Every year there is some kind of new problem. This time they wanted extra forms of id and they wanted me to sign a hand scribbled note confirming my id. I do not know why I bother. read more

My work gave me paperwork to get safety glasses. Wallace family optiwas one of the places on the list to go. I made an appointment I was seen by a man. I brought him my prescrip shin he set me up with my safety glasses. I also brought him a pair of frames to purchase my got my prescription glasses. But still no safety glasses 2 weeks later they finally called for my safety glasses. I picked them up in the parking lot war them the next day and by lunch time I had such a headache I couldn't stand it anymore I. Called tdumb I had to make an appointment. For the following Monday I went to see them. He said he made an adjustment to my glasses but if it didn't help there was nothing more they could do for me now I have a pair of safety glasses. That I can't use for work because they give me headaches and Wallace family optical. Who made the glasses doesn't want to stand behind their work and make them? Right because my work paid for it and I didn't pretty c***** if you ask me I will never use them again. read more

While I do love the eye doctor here, I have to say the service is horrible with everything else. They take a long time to get the glasses in if you order from them. Then when you pick them up, they don't let you in the office. You have to wait out in the hall and they bring them to you. They don't even fit them to your face. They just hand you a bag with your glasses in them. When asked if they could fit them they said no, you need to make an appointment for that. Seriously??? It takes a good month or more to get an appointment and you have to walk around for a month or more with glasses that don't fit?? I will NEVER order glasses from them again. Every other place will fit the glasses to your face and have you look at them to see if the prescription was even right before you leave. Very disgusted with them. Word of advice...get your prescription from them and fill the order else where. read more

I called to confirm an appointment, spoke to 2 staff members and I was told there was no appointment and then they want to charge me $25 for not showing to appointment that I was told I didn't have to begin with with 2 staff members , they tried to wave the $25 so they can do me a favor, I was like ...What favor? Instead of admitting to mistake they rather play cover up and do me a favor.. wow.. so Unethical.... not coming back to this place ever again read more

I find them to be extremely unprofessional. I was told that I would get a call when my son's glasses come in in 2 weeks. 1 month later and many phone calls later still no glasses. Over the weekend I get a text saying it's a reminder to pick up his glasses. I go in to get his glasses and they say they do not have them, 20 minutes later and 3 people searching they find them with no apology. They say they do no make phone calls only send texts so keep your texts as proof if you decide to go but I will never give them my business again. I had a similar experience last year ordering glasses and should have learned my lesson read more

Glasses took forever to get here they also had poor service very rude were unprofessional not meeting worki.g expectations

Every time I come to get my eyes examined at Wallis, I always get the best service. My eye doctor is very thorough, kind, and gets my prescription right. Virginia helped me pick my glasses. She is very patient with me and never makes me feel rushed. Love the doctors and staff here. Highly recommend! read more

Terrible customer service, sucks that my company only allows me to get my safety glasses from here. Tried ordering prescription sunglasses and had to cancel my order as it took over 5 months to hear back on a status update. Would not recommend. read more

They were trying to charge more money when the insurance itself already covers it (they left because it felt sketchy and called their insurance to verify that it did cover eye). My grandparents didn't see a doctor so can't comment on their quality of service. They wasted their time and they won't be coming back. I'm posting on behalf of them since they don't have a yelp. read more

Excellent care from a caring staff. Everyone here is very friendly and professional. I come every year for my eye checkup. I have enjoyed the personable Dr. Nguyen and the wonderful ladies who assist me through the process. read more

It's been a couple of years now and the quality and service has severely declined. They are looking to put their hands in your pockets deep, not worth it. read more

I loved the fact that they were very Covid safe and took it seriously. I was very pleased with the doctor and how much time she took and explaining what she was doing and what she recommended. I especially appreciated Virginia who went above and beyond to make sure my insurance was correct. read more

I have been coming to Wallis Optical for 21 years. And i have always loved how nice, welcoming & family orientated the staff has always been. Virginia is the greatest & the O.G of this facility. I now bring my kids here, and they love the friendliness & kidness she portrays. As for the new staff, they have big shoes to fill. read more

I was just treated terribly by the front desk receptionist here (I know because I recognize her voice). My son and wife recently bought glasses here and need them adjusted. My wife is having headaches and can't drive at night without her new glasses and my son's right eye is crossing and without his new glasses it will get worse. This place is usually so nice but I guess when confronted with stress and fear they don't know how to speak to their customers with respect. This woman said that they would "be closed for the next 2 months starting today 3/23/2020 and won't expose themself to the CORONOVIRUS TO ADJUST GLASSES!" She was yelling at me by the time she finished her sentence. I suppose this essential medical care is not important to them, at the least she could have explained it in a caring kind and compassionate manner but no. Second guessing wether we will be returning, and I suggest you do the same. True character is exposed in a time of difficulty and this place failed miserably!! read more

Great staff, great service. My oldest son needed prescription glasses and they took care of him. Definitely will be coming back!

The optometrist is amazing BUT! When it comes to how long it take for the glasses to come back from the lab it's ridiculous! I call for an update and they give me no solid info. I had them put new lenses in my existing frames and when I picked them up (finally) there was still clumps of make up where my nose sits. Couldn't bother to clean them before giving them back.. I won't go here again. read more