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    LensCrafters

    2.4 (26 reviews)
    Open 11:00 am - 7:00 pm
    Updated 3 months ago

    Services - LensCrafters

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    LensCrafters Photos

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    Recommended Reviews - LensCrafters

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    5 months ago

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    6 years ago

    Business owner information

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    Matthew W.

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    8 years ago

    Excellent service & staff! Very thorough examination and prompt service by the staff and optician. Highly recommended!

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    Matthew W.

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    5 years ago

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    8 years ago

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    10 years ago

    Customer service sucks here!! Glasses took 2 weeks. Spent over $700 on lenses and a new pair of glasses.

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    8 years ago

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    9 years ago

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    10 years ago

    Great and knowledgeable staff, just need to stock more some items such as type of lenses.

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    11 years ago

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    Ask the Community - LensCrafters

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    MyEyeDr - Dr. Jeff Swafford

    MyEyeDr

    4.2(88 reviews)
    1.0 mi
    $$

    I highly recommend My Eye Xpert in Gurnee IL! The staff is extremely personable, knowledgeable, and…read moreCovid-19 friendly! I only take the time to write a review when a business or staff member goes above and beyond with their customer service and everyone at My Eye Xpert met that expectation and then some! The staff truly does put the customer first and really appreciates our business demonstrated by their actions; therefore, when I received service of this caliber, I show my appreciation by writing a well-deserved review! During this unusual time in history with the Covid-19 pandemic I walked into the My Eye Xpert Office in Gurnee IL for another routine eye exam and I was greeted by warm greetings by Amanda who proceeds to ask me to wash my hands for safety then guide me to massage chairs to enjoy while I await next steps. I am pleasantly surprised and enjoy the wonderful massage for about 15 minutes then I am kindly greeted by Mike who proceeds to complete the pre-tests before I meet with Dr. Jeff. Mike explains each procedure and is very professional and polite as he guides me through each step of each test he performs. Afterwards he leads me back to the massage chairs for a short wait before I am introduced to Dr. Jeff . Of course, I am very happy to enjoy another mini massage, so I happily oblige and enjoy the massage chairs again! Next Dr. Jeff escorts me to the eye exam room where I proceed to get my eye exam. Dr. Jeff is truly a qualified and professional ophthalmologist! Not only does he go through the routine eye tests but he's also extremely personable and very easy to talk to, which is helpful because he thoroughly explains the results of the eye exam in clear in concise manner that's very easy to understand. Dr. Jeff explained the adjustments in my prescription were made to both my contacts and eyeglasses to ensure I understood the changes were made for my good for now and going forward. Clearly, he is highly qualified and knows his field well! After my comprehensive eye exam Dr. Jeff gave me trial contacts to wear home and asked Amanda to help me pick out glasses. I was the last appointment of the day (my appointment was at 6pm) and Amanda patiently helped me pick out not one (1) but two (2) frames even though her shift was over for the day! I never felt rushed to hurry up and pick out my glasses so she can leave and go home in fact she told me to take my time and understood picking out glasses is an important decision! Her patience is undeniable and her customer service is incomparable! In essence, I highly recommend My Eye Xpert in Gurnee IL to anyone looking for a comprehensive eye exam during and post Covid-19 pandemic! The entire staff is AMAZING, customer-focused, helpful, personable, knowledgeable, professional, etc. and they have extremely stylish frames. Check out my selfie of the Elton John frames! My visit to My Eye Xpert was more than eye exam it was an eye experience and more (Not a bad idea for a store name, eh?)! If you want more than a typical, boring eye exam then be sure to visit My Eye Xpert and remember to take a selfie wearing the Elton John frames and post it along with your rave review along with mine! Don't believe my review? Go see for yourself!

    I caution you to not come here to buy any of their products. Whether it's frame or lenses. Your…read moreinsurance coverage does not matter. Their prices are so high that even if you have insurance coverage you'd still pay as if you don't have insurance. And if you don't have insurance, forget about it. I will give you a specific example. Their frame with Prada brand model PR A 13V is priced at over 600 usd, while online with exact same model and brand it's only 200 usd +. Same with their lens. The cost outside with insurance is same cost with them with insurance. If you ever decide to buy from them look it up first online like from glassesusa.com or other online sites. Hope this saves you some money

    Photos
    MyEyeDr
    MyEyeDr - Our famous whimsical women's bathroom

    Our famous whimsical women's bathroom

    MyEyeDr

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    Pearle Vision - Pearle Vision Gurnee

    Pearle Vision

    3.2(39 reviews)
    0.7 mi
    $$$
    Locally owned & operated
    Available by appointment

    Revision ... the product failed in some fashion or another. That being said, the staff and manager…read morethat I felt with today were as helpful and patient as possible. They made all efforts to right what was wrong, and for that I'm appreciative. Hopefully the next pair of lenses lasts longer than the first pair did. Update, Got a comment back from the facility... the scratch resistant coating STILL isn't up to my liking as I'll need to come back again with scratched lenses. Also the lenses are very difficult to clean, although I did purchase the FULL cleaning kit from the store.

    My experience with Pearle Vision was extremely disappointing. I was prescribed the wrong lenses --…read moreI specifically requested bi-focals, not progressives -- yet when I tried to have the issue corrected, I was treated with disrespect and disregard. Instead of acknowledging the mistake or working with me to resolve it, I was repeatedly ignored and made to feel as though the problem was my fault. Despite paying $1,775, a 2nd appointment with them and again was ignored.. until I had to leave and my calls for assistance were not returned. The manager, Lana, failed to follow up after several requests, and when I called again, I was abruptly hung up on. I have since contacted the Better Business Bureau and Pearle Vision Headquarters, as I need my funds to go somewhere else for prescription glasses... How HORRIBLE is that !!! This experience has been both frustrating and disappointing. I would strongly recommend taking your business elsewhere, where professionalism and customer care are a priority.

    Photos
    Pearle Vision - At Pearle Vision Gurnee we specialize in pediatrics and that includes pediatric eyewear fitting.

    At Pearle Vision Gurnee we specialize in pediatrics and that includes pediatric eyewear fitting.

    Pearle Vision - An important part of any eye exam, correcting the prescription is crucial in making sure your eye wear is up to date and as best as can be.

    An important part of any eye exam, correcting the prescription is crucial in making sure your eye wear is up to date and as best as can be.

    Pearle Vision - At Pearle Vision Gurnee we pride ourselves on our pediatric capabilities

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    At Pearle Vision Gurnee we pride ourselves on our pediatric capabilities

    MyEyeDr

    MyEyeDr

    2.8(12 reviews)
    1.6 mi

    Let me tell you why I voted % Stars. Because anyone who voted a One Star must have had their eyes…read moregouged out by medical assistant named "Igor". Since that probably didn't happen, let me give you a real assessment. I was a patient of Dr. Alongi for years. Good guy, University of IL grad, and fun to talk to. He retired, smart move, get over it. Dr. Kovacs is FANTASTIC! She has a great manor, is very thorough and knows her stuff. She is great and following Dr. Alongi, is in a challenging place. But she performs great. I don't know if a "Five" or a "Four" but split hairs and rate the a "4.5".

    I am extremely disappointed with my experience…read more I purchased a pair of glasses and sunglasses for over $600 and still do not have a usable pair of glasses nearly three months later. The original glasses caused a painful sore on the bridge of my nose, so I returned on March 11 to exchange the frames. I did not receive the replacement glasses until April 15. During that time, I was told the first replacement had arrived but was sent back due to quality issues. Because I wear bifocals, I was concerned that measurements would need to be taken with the new frames. When I asked Mary about this, she told me she already had the necessary measurements and did not remeasure me. After trying to wear the replacement glasses, I returned on May 1 because I could not see properly unless I pulled the glasses down on my nose. The bifocal line had been positioned incorrectly. At that visit, Mary finally measured my eyes with the new frames and told me she would order replacement lenses. Today is June 1, and after calling for an update, I learned that it appears nothing has been ordered. It is very unfortunate because I genuinely like the eye doctor, but the lack of follow-through, poor communication, and extended delays have left me without functional glasses despite spending more than $600. I will not be returning.

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    MyEyeDr
    MyEyeDr
    MyEyeDr

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    Grayslake Eyecare - Interior - exam room

    Grayslake Eyecare

    3.2(46 reviews)
    5.0 mi

    Our family Eyecare practice. We began utilizing Grayslake Eyecare because of proximity, but have…read morestayed because of the care most of the staff provides. Standard eye exams, and testing along with a corrective eyewear room to shop from and try on/select products. We recently brought our son for his school exam and the doctor was great about explaining what was happening and going slowly through the process. He ended up needing glasses and there was a great selection of kids frames available for him to try on and select from. My one negative is that there is one woman in the eyewear room that almost seems bothered to be there and to be helping. But if you can avoid her, you'll likely have a great experience.

    I've been coming here since I was in the 3rd grade; the office has been updated and has maintained…read morea fresh, clean, welcoming environment. Despite being very busy, the front desk staff are incredibly kind and efficient. I showed up early for my appointment time and was taken back almost immediately to take pictures of my eyes and all of the other quick procedures I don't know the names of. The new doctor they have on staff is so sweet and welcoming. She answered all of my questions and laughed with me when I thought I nailed the vision test (I did not nail the test, lol). Not once did I feel rushed or like I was wasting time. I'm so sad to be moving in the next year because I will greatly miss this place! I've read some of the other reviews, and they don't match my experience at all. It may be because of my age, but I know what it's like to work in the service industry; having someone stomp around your office demanding free services or waiving fees always ends with a threat of a nasty review on yelp, lol. Please be kind to the people who often deal with poorly behaved-adults. Anywho, I really enjoy this place and the staff that work there!

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    Grayslake Eyecare - Interior - eyewear display room

    Interior - eyewear display room

    Grayslake Eyecare - Exterior

    Exterior

    Grayslake Eyecare

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    Visionworks

    Visionworks

    2.6(31 reviews)
    0.3 mi
    $

    It's the last day of the year and I need to use up my FSA dollars so Visionworks it is. I was on a…read moremission for clear eyeglasses and found a pair that I liked. The lady helping me answered all my questions and even gave me a sweet deal for both my eyeglasses and some contacts. After going to LensCrafters and America's Best, Visionworks was the one in network for my VSP Insurance. The lady helping was able to use my insurance towards the contacts and 60% off on my eyeglasses. I also needed progressive lenses along with Bluelight filter and anti-glare. They have a good selection of some off brands and also Ray Bans, DKNY, Michael Kors, etc. they don't really carry the luxury brands like Gucci, or Versace so if you are looking for those you won't find them here. I've always gone to Visionworks for eyeglasses as they usually have pretty good prices for decent glasses. This one is located inside Gurnee Mills Mall close to entrance J.

    First time here. I called and made an appt. Got one same day. The lady that answered was very…read morehelpful in figuring out if they accepted my insurance. Came in the front desk guy I believe he was the store manager seemed annoyed with me at first due to it took me some time to recall certain numbers and addresses since I'm new to the state. But I kept my patience. Maybe he was having a rough day. When I was finished with appt his attitude was better. The optometrist and optometry tech were great! I didn't get the optometry tech name. But the optometrist was Dr. O'Neal. Definitely would get seen my them again.

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    Visionworks - Lobby area

    Lobby area

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    LensCrafters - optometrists - Updated June 2026

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