This location has always had poor customer service compared to other locations, but for years now, this is the closest location to my residence. I decided to give it another shot today, so I took my daughter in to measure her pupils. We already had the prescription in hand and glasses picked out, we simply needed the distance between pupils measured, which takes 2 minutes and is always done on the show room floor by any sales rep, however we were sent away because they were closing in 15 minutes and didn't want to take the time. I called the Liberty Township location, and they stayed open an extra 5 minutes just to see me. Liberty location has done loads of things for me in the past that went above and beyond. To be completely honest, I'm embarrassed I even tried coming back here. read more

My wife brought her glasses in for an adjustment and Tiffany DESTROYED them. I filed a complaint and Tiffany called our house and called us names. I'm 65 & a scary situation, so I called the police to make sure Tiffany never called us again. read more

I took my mother here to update her eye prescription and they are forcing customers to pay an extra $39 for retina imaging instead of typical dilation and if you refuse then you forfeit your appointment. You can tell the staff hate having to explain this to their customers. Sounds like it's coming from the top. No knowledge of this while setting the appointment and she's on a fixed income. She can't drive right now so I drove to help her and now we're both frustrated. I can't imagine there's that much difference because they couldn't explain it clearly to me. read more

as I cannot specifically review the optometrist office, Family Eye Care, from Yelp, I will leave this on the LensCrafters section since that is where most of the optometrist business comes from... There were 3 people at the front desk who barely acknowledged us. I had called beforehand to ask that they get most of the info they were requesting for their ridiculous amount of paperwork from our previous optometrist. They never got the info and would not see us until we completed it. I asked for the paperwork and was told they texted it to me and to answer from my text. Not terribly customer oriented at all. The doctor was helpful and pleasant. When I checked out, I got a register receipt that was not broken down into specific charges. I called them to break it down and was told that we had a $10 copay for my daughter's glasses eye exam AND a $60 copay for her contact lens exam. This is ridiculous. Any information they gather during a contact lens exam can translate to the glasses prescription. On top of that, I wanted to order my glasses online. The site asked for a pupillary distance and it wasn't on the prescription. When I asked about that, I was told that they don't measure that but LensCrafters (the business they are right inside of...) does. You know, because measuring the distance between pupils is so time consuming in the scope of an exam. This certainly isn't a a tactic to ensure you zip 50 feet to get your glasses right then... At least they told me how to do it at home. To me, this means I did not get a complete prescription to take with me and get glasses wherever I choose to. They also REQUIRE a digital retina scan (or whatever it's called) that insurance does not cover and is optional at most other optometrists. We will not go to this office again. And probably not another "independent" optometrist within a LensCrafters either. read more

Their in house Family Eye Care office has an OD named Deborah Bereda that examined me TWICE & my prescription for long distance is still incorrect. I'm rating this LensCrafters location because even though the eye clinic will let me see a different OD for only $25, Angie @ LensCrafters is going to charge me over $700 to get new lens for my new frames that i purchased there just 60 days ago for 750.00. so I am stuck with 2 pair of glasses that give me a headache & am out $750. horrible service! I will never go back to this location. I've worn glasses 30 years & never had this much trouble. And when Angie talks to me she won't look at me. I've really just gone back to wearing my old glasses that I can see out of. Pretty sad. read more

Do you have this military discount policy on your website? Or in writing? I have  received the following answers  from your sales associates that I will be dishonest to say I believe any thing I hear from Lenscrafters. 1. We do not offer Military discounts   2. Even if we did you cannot combine with  your insurance  3.We offer 20% Military discounts 4. We offer military discounts only online   5 . We offer militarily discounts online for  purchase  exceeding $ 300   For me the issue is not the $ value of the discount but the ever moving goal post and inconsistencies by Lenscrafters that reeks of misinformation  and a lack of integrity.  There are other lies I will  address later.  Its impossible in good faith to continue to do business with lenscrafters . Thanks  Dr Victor  omo  Agege read more

the lens popped out of my burberry sunglasses months ago, and after i tried several times to fix them myself with no luck, i brought them in to this location today. within 5 minutes, the lady had them fixed for me free of charge! excellent service! much appreciated! read more

My experience here was nothing under A++. Cameron went way beyond the normal customer service experience, and frame selection is amazingly good, in this location. Not to mention their in-house lab which pretty much gets your selection in production and delivery almost same-day. The quality is the best yet ive used in my local area. Hats-off to great staff; i definitely will be back! read more

Currently active duty military and civilian firefighter and my glasses are no more. Tried obtaining replacement glasses thru a national retail chain and got a constant run around. National retailer kept saying "we are open 10a-2p". I offered to: A - Order them online - Reply: NO B = Pre-pay over phone and have them shipped - Reply: NO C = Pre-pay over phone and pickup at customer service in evening - Reply: NO The national retailer refused all three options. National Retailer appeared to maintain the mindset that any first responders or essential workers MUST take time off their shifts to meet THEIR 10-2 timeframe and flat out refused all reasonable accommodations. One call to LensCrafters put in motion a machine that: 1 - Maintained amazing communication. 2 - Obtained my RX from retailer. 3 - Made new lenses for me while I waited (30 min). Thanks to Lens Crafters... I can successfully fulfill my obligations to my community and my state. Great job Lens Crafters in Ohio - You did an outstanding job! read more

I was here recently to purchase a pair of frames and lenses. The staff was friendly and helpful, but also let me browse freely without any hassle. When I picked a pair, purchasing went smoothly, and I had the frames with new lenses ready to go in less than 45 minutes! read more

Great that you can just run in for a quick adjustment whenever you need it! Always super helpful! I have purchased a couple pair of glasses here. I always wait until they have a sale (because I hate to pay full price for anything and they are a little pricey, that is the reasoning for the 4 star rating). But I will say that the selection is usually great, and I love being able to try on the frames to see how they fit my face, instead of just creating an image online and playing the guessing game. You can come in and just browse without being hassled, which I totally love, or you can have someone stay with you while you shop, so totally whatever mood you are in that day, take your pick. I prefer to browse, then take the final couple of pair with me for a final fitting, before I go all in and make the final purchase. I also purchase the "care plan" because...let's face it....I totally suck with glasses and cell phones! I got my $29.99 worth, when my new puppy shepherd decided to wear my 6 month old pair of glasses in his mouth...no questions asked...a few giggles, yes...but no hassle, a new pair of glasses in about 45 minutes! Today, I just stopped in to get a quick adjustment to straighten them out. In and out in under 5 minutes! Thanks Lenscrafters!!!! You rock! read more

I have been coming to this LensCrafters for many years, but I won't be going back. It's not the LensCrafters store, but the optometrist office. They overbook and make you wait much too long. Plus I feel that the older male optometrist there is incompetent. My last two prescriptions did not correct my vision as well as they should. read more

The staff at this store is amazing. Friendly and helpful!! They have the best interest of the customer and will look at different options to get the best deal. They even look for coupons for you! It is the only store I go to for glasses!! read more

Stay away from this store. They took my mailing address and since then I keep getting spam mails. Tried to be removed from mailing list but with no success although I needed to spend 10 hours on it. Headquarters do not answer and give an email that is not possible to understand. Store says go to headquarters. I will NEVER buy or recommend anyone to buy from Lenscrafters again. read more

I have spent close to $1000 buying glasses for my family at this Lenscrafters over the past three years. My dog chewed off the arm of my Tiffany frames. I took them to the store and after checking my information in the computer the employee informed me they were not fixable and recommended I purchase a new pair as they are three years old. (I only wear them as a back up). I asked him if he can screw the arm back onto the frame. He went back and talked to another employee and came back to me stating again they could not be fixed. He then offered to sell me a cheap pair of glasses with plastic lenses for $170. I took the glasses to Costco and they were able to repair them in five minutes. I also ordered a new pair of glasses there. Will not be back. read more

Never going back. I've been going here for 4 years, nothing about my insurance or vision changed, just an annual exam. They claimed my insurance wasn't covering me, I called my benefits dept and then they double checked with Humana...of course I was right. No apology. Then I waited for over an hour and a half (I got to my appointment early, even) to be seen. I kept politely asking how much longer because I have a speaking engagement downtown, never got a clear answer, and ended up having to leave after all that. No one ever said anything about my long wait or getting everything wrong. They just asked if I'd like to reschedule. No. Never going back. I'm a nurse, and if I treated my patients that way I'd be fired. Now I wasted my time and still have to find a new place to go for a silly eye exam. read more