We have been to this Ledo's several times over the past 2-3 years and have enjoyed the food.
However the last 2 times we have gone, I have noticed that the service and the cleanliness of the restaurant is going down.
Admittedly, one night we went when it was very crowded, but the surprising thing was that many of the people had not been served and many of them had been waiting for quite a long time. They seemed short on staff and very slow to take orders. After 20 minutes of waiting to have our order taken we waited another 30 for the food. We asked about it several times. Many others were doing the same.
An African American family next to us had been there when we got there and they hadn't even gotten water until after we got ours. The excuse was they were short a cook.
In any case, we were nice when expressing our disappointment and got our food after that. But the couple I mentioned next to us was still not served and when they saw we'd gotten ours first, they were very upset and got up and left. I"m sure the impression they got was not good.
Yesterday we went in for a late lunch around 1:30. Many people in the bar area, but where we were, there were very few. Tables sat dirty, trash on the floor and believe it or not, clean snack dishes with napkins on top were on the end of each table amongst the debris.
One girl came to clean and simply cleaned the part of the table that had been occupied by used plates and she wiped around the clean plates sitting there. I have never seen this before!
Our server must have been new, and even though the place was not that busy, he was very friendly and polite, yet slow, forgetting the eating utensils, the straws, and brought me the wrong salad! I kept it anyway, and sadly found the lettuce to be tough and not well prepared.
I am sorry to have to write this review, because it has always been a very good restaurant and very timely in all aspects of dining when we went there. Maybe it was just a bad day, or the wrong time, but I do believe that dirty tables, trash on the floor, and uncleaned carpets,even in the walking path, should be constantly kept clear of any debris.
I may try them one more time to see what happens. And when I do I hope it will be better.
I will come back and write a better review. read more