I've had two wonderful experiences with this business. The first one was ordering a pair of glasses…read morein early 2024; the latest one was ordering a pair of glasses today, a year after after a severe "ischemic" event that damaged my optic nerve. I arrived at the store today with two very different eyeglass prescriptions (I had had to change ophthalmologists, and had therefore received a second prescription) , so I asked to undergo an eye exam at the store to reconcile the two. The optometrist who did the exam was kind, highly knowledgeable, and extremely thorough. The assistance with choosing eyeglass frames afterward was also patient and kind, with zero pressure to choose something more expensive. This place is the real deal.

Literally the best eye exam and glasses purchasing experience I've ever had. I had a terrible…read moreexperience with another local eye doctor's office, on a whim I came here to see if they had any openings. I got lucky because there was a cancellation and I was able to be seen the same day. The staff took the time to explain in detail what my benefits were and what was covered. The exam was thorough (refraction, dilation, glaucoma testing, etc.). The optician who helped me pick out my glasses was helpful and provided useful feedback and suggestions. Overall a really positive experience!

I've been to this place for about 10 years now and I usually get a new pair of glasses every other…read moreyear. Michael, the owner of this store, is one of the nicest people you'll ever meet. This review might be inevitably a little bias since Michael is a family friend. Tucked inside a small store front, Mandarin Optical has a wide selection of frames (even Japanese ones). Their prices are reasonable and they always do a good job with my glasses. They do let you come back to get your glasses fixed (minor stuff) for free like getting a new screw or tightening the glasses, etc. Speaks Mandarin, Cantonese and English. Takes credit card and some insurance plans.

I've been coming here since I was a kid, about 3 years old. The owner of the store, Michael is…read moreextremely kind and patient with his customers. There is a pretty good variety of frames to purchase here, all reasonably priced. If you don't want frames from this place, that's fine too, you can bring in your own frames and Michael will have no problem getting lenses with the right prescription. And there isn't a long wait to come pick up your glasses either, most of the time I can come back the next day and he'll already have my glasses ready, and makes sure they fit and are comfortable to wear.

I went here to do my Eye Vision Exam to renew my license. Now only were they the cheapest option…read more($25) from all the locations me and my girlfriend called, but their service was impressively fast. They were overall extremely polite and efficient. I expected it to take at least twice as long as it did.

I went in last month & got my eyes checked & bought a new pair of glasses. I had a great…read moreexperience. However, this morning when I was putting my glasses on, I accidentally broke one of the arms off. I went back to the store in the pm and they were GREAT. They were fixing my glasses within 1 minute of my arriving; it took a total of about 5 minutes to fix; they cleaned the glasses for me and charged me NOTHING! This is what great service is all about. When you stand behind your products and provide your customers great service so that they keep coming back. Highly recommend them.

TL; DR: the staff here weren't rude, but were really ignorant about how my benefits worked, said…read morethat my insurance company was lying about what my benefits actually were, attempted to bill the wrong insurance (medical, not vision), and insisted that dilation is not part of a routine eye exam. I didn't actually have an eye exam here because the staff did not know how to process my insurance which was a waste of everyone's time. Really disappointed all around. I was able to schedule an appointment over the phone a few days ahead of time which was great. I provided my insurance information. I asked them to confirm that tinted lenses were covered by my plan, the person I made the appointment with said it's not covered. I checked with my insurance and it is covered. No big deal, I can sort that out when I get there. I went to my appointment. (I didn't get a reminder call, they said I would.) They said that the exam was just for refraction, I said no, I need dilation, too, because I have high myopia. The person behind the counter said that dilation is not covered by my vision insurance (Davis) as part of a routine exam. I pulled up the plan description and showed her that it was in fact covered when deemed medically necessary. Given my history, it is *always* medically necessary and literally every eye exam that I've had, even with an optometrist, comes with dilation and not just refraction. I showed them the summary plan description, they refused to accept what it said. They said that insurance companies say one thing to patients and then refuse to pay providers and don't always give patients the right information. (I don't disagree that someone on the phone can give you the wrong information, but I literally had the written documents saying that this was covered.) They showed me in their system that routine eye exams are covered, but they said that, in their office, routine eye exams *do not* include dilation. **They insisted that if I wanted dilation with my exam that I would have to provide them with my medical insurance information. I was not having a medical issue with my eyes, I needed to get a new prescription and a routine, annual check up. This is not covered by medical insurance!** They offered to contact Davis Vision and said that the wait time would be over an hour to speak with a rep from the insurance company. They offered to keep the appointment and only do refraction, not dilation, unless I provided them with my medical (not vision) insurance information, since they wouldn't be able to confirm that dilation was covered by the vision insurance. I said I'd wait for them to confirm that dilation was included, they said they'd contact me later in the day to let me know. I never heard from them. I declined the partial exam and left.

Today is June 26. Today I went to my primary care doctor and had a vision test. Turns out by vision…read moreis 20/40. Their Ozone Park office tried to tell me my vision was 125 125. Yes, that's right you scammer they are liars. And I almost got glasses from them, but they would not add to my prescription benefits, which include tinting good thing I did not allow them to do my glasses which I don't even need. You low life scammers people do not go there and if you do get a second opinion, I said what I said.

I have been a "MyEyeDr." customer for years, across state lines- from Florida to here. I was a…read morelifelong customer, but this location has changed my mind. They have misordered my glasses, messed up my orders, and treated me poorly two years now. I am now without glasses because I have placed an order with this location three separate times for new lenses and they repeatedly have "forgotten" my order. I have had no glasses since September 2025- it's now January 2026. I give up- I will be shopping elsewhere and I recommend you do too. They act like subpar bartenders while they work in healthcare. I'm super disappointed. I will be shopping elsewhere after 10 years with MyEyeDr.

I just recently got on my partners insurance and I was searching to get an eye exam & new glasses…read more I work in Astoria & this place "caught my eye". - Get it?? HA. Luckily, my insurance was accepted and I was able to get an appointment same day in the afternoon. Josh is the person who took care of my needs. He was so easy to talk to, personable, & informative. He had a good vibe & made my experience absolutely seamless. Even went over my insurance policy in detail. He prepped me for Dr. Kaur who was not only adorable, but also very kind. I felt at ease immediately, she has a very gentle touch. Josh was forever patient when it came to helping me choose my frames even though I was beyond indecisive and most likely a little annoying lol. He was a good sport and laughed at my corny jokes. We finally came to a conclusion after some additional help with Dr Kaur. Even without insurance this place is affordable so don't hesitate to walk in! Can't wait to rock my new glasses. :)

Rudy is a great optician. I always go to him to adjust my glasses. He knows exactly how to make my…read moreframes look balanced and feel comfortable. Once, when I had trouble with my prescription, he worked with me to get the lenses I needed. Everyone there is very welcoming.

I went to go pickup my new glasses, had a great experience. Customer service was excellent and had…read moreno trouble retrieving my new glasses. Definetely recommend this place! Thank you!​

The doctor is wonderful and some of the sales staff are kind and anxious to help…read more There were readily available appointments also to see the doctor within 48 hours.

My experience with Cohen's Fashion Optical in Jackson Heights, Queens, has significantly changed…read moreover the years, particularly with the shift in staff and focus. Previously, the customer service prioritized patient care and eye health, but now the emphasis seems to be on financial gain rather than customer satisfaction. I initially visited the location under the care of Dr. Kim, and later transitioned to Dr. Martinez. Recently, I scheduled an appointment to get contact lenses. I used my insurance coverage and still had to pay out-of-pocket for a six-month supply of contacts, which led me to sign up for Cohen's in-store credit card. I was given a trial supply for a week; however, by the second day, I experienced discomfort and headaches from the lenses. When I returned to inform the staff, I was told to wait until my full order arrived. During this waiting period, I requested a copy of my prescription to purchase glasses elsewhere. The staff hesitated to provide it, which is concerning as withholding a prescription from a patient is against the law. After insisting, I was finally given my prescription and ordered glasses from an external retailer. Ironically, my glasses arrived before the contact lenses I had initially ordered from Cohen's. When my contacts finally arrived, Dr. Martinez advised the staff to order three different brands for me to try. However, a month passed without any updates, despite the fact that I had already begun making payments for items I did not even have. Upon following up, I was told to continue making the payments. After an additional week and a half, I returned only to find out that my trial lenses had been sitting there without any notification to me. After trying the three different brands, I found that the most comfortable pair was actually cheaper than my original order. However, Cohen's attempted to charge me $50 more than the market price. Prior to this, I had researched the brand and its market value, confirming the overcharge. This experience highlights the lack of communication within this particular branch and reinforces the perception that their primary focus is profit rather than patient care. The shift in priorities at Cohen's Fashion Optical - Jackson Heights is evident in their reluctance to provide basic information, failure to communicate with patients in a timely manner, and questionable pricing practices. While I have been a long-time customer, this experience has left me reconsidering whether I will continue to seek services at this location. For those in search of reliable and patient-centered optical care, I would recommend exploring other options before committing to Cohen's Fashion Optical. "This company lacks a genuine mission or core values. Their responses to reviews are generic and insincere, showing little interest in real customer feedback. It feels like they care more about appearances than actually addressing concerns."

Very slow service. Took almost 3 weeks to get a pair of glasses with the impression of them telling…read moreme I'd receive them within the first week on Friday.

The front desk staff and the doctor doing the eye exams are all very kind and professional…read more Having an issue with the product/service (needed an adjustment after picking up my new glasses), which can always happen, and receiving such an upfront response surely helps reinforce the client-business relationship. This is a very good business, and highly recommend it.

The doctor is knowledgeable and friendly. I highly recommend this place. Please visit their 68th…read moreStreet location.

So glad I found Dr. Mary and Al! I have been going here for the past 4 years after having a…read morenot-great experience with Warby Parker. I wanted to find a place that would take the time and care to get to know me and my eyes, and I found that at Eyespecs Vision Care, which is family-owned. Dr. Mary is very thorough with her eye exams and offers great advice and options, and Al is always there with a smile and patiently answers my insurance questions. I always order my contact lenses and glasses through them, and they also have a very fashionable selection of frames in both of their locations. Super responsive and communicative, as well as very nice people, I can't recommend this place enough.

Fast service Great doctor and staff…read more Came earlier for an appointment with the wife but they still took care of us. Not sure on the glass prices since i havent purchased any in a very long time; however, wife said its fair.

Very nice Doctor. I actually think she is very good…read more However this business does not seem to respect 32BJ's insurance. I have been here twice over the course of 7 years and both times there was an issue with my insurance that required me to pay out of pocket. If you have 32BJ or possibly any other union insurance, I would avoid this business. If you need glasses and don't care what you pay. You've found a good Doctor.