Ordered contact lenses with American Vision of Bayside. My contact lens prescription reqired no change, but they insisted on a diaopter exam. My prescription was exactly the same as from my first exam. I put a down-payment on contacts and ordered inexpensive glasses. The total was $760.00. Two weeks later no contacts, and instead of ordering contacts they only ordered glasses. I asked about the contact lenses. They had not ordered them nor had they any recollection of my having ordered them. Wanted to charge me again for contacts and or give me a prescription to get them somewhere else. My down-payment was $380.00 for what was supposed to be contacts and readers with a inexpensive frame. I refused the glasses without the contacts that were my primary reason for going to this optometrist. After a long and unproductive conversation I am giving them a negative review. read more

I havent had an eye exam in many years. When I walked in, the young lady at the front desk was very friendly and helpful. She looked up my insurance information and let me know my insurance covers a full exam. In less than five minutes, my exam started. The doctor was kind and knowledgeable. The exam was thorough. The front desk representative who helped me pick the frames measured them was also kind and helpful. Everyone there was wonderful. Highly recommend. read more

This place is a scam. Shame on me for not trusting the previous bad Yelp reviews. We came in for an eye exam because we had not had an eye exam in 5 years since we got lasik. After my husband and I got our exam, Xochi wanted to charge my husband $156 for "contact fitting" and co-pay. We were not informed of the fee ahead of time. We thought we were coming here for a regular eye exam. How would we know he needed contacts until AFTER the exam? They basically put a contact in his eye and wanted us to pay $136 for it. We never consented for the contact exam. Also I've never been to a doctors office where they tell you how much you have to pay PRIOR to submitting the bill through insurance. And after speaking to my insurance, the services were not $136 Please do yourselves a favor and DO NOT COME here unless you're trying to get scammed and DO NOT pay until after you speak to insurance Update as a response to the "business owner" that paper was provided to us afterwards and once again, the Insurance confirmed that the amount they told us was incorrect. It was NOT $136 for contact fitting charge (even though we never agreed to the fitting). So why would I pay extra for a fitting we did not agree to? The owner wasn't even there that day so I'm not sure why she's responding as if she was. I noticed they had security cameras and I asked for a recording for proof of the consent to these services or where Xochi informed us of the extra fees but conveniently there is no audio read more

American Vision - Optometrists Near Me - Bayside, New York

I was lucky enough to go back to American Vision again. I was welcomed back by Julia who remembered me and my name as she greeted me by first name. Already the memories from my prior visit gave me a happy flashback. Julia looked up my insurance and told me I was covered for exam and glasses. Julia was the best picking out an awesome pair of glasses that fit my face perfectly. Next up was the exam with Dr.Kerinna McDonald. Dr.McDonald was awesome as ever, she examined my eyes and with the patience of a saint and a wonderful personality made my exam thourogh and to the point I've had many different kinds of doctors before and Dr McDonald rates above par of all the other doctors. I will tell all my family and friends about my excellent experience here. read more

See all

I had an unpleasant experience with the American Vision Center on Bell Blvd in Bayside. A few weeks ago I went there to get my glasses because this place accepts my insurance. When I got there I talked to a young lady, I told her I needed to get a pair of bifocal sunglasses so I could read the GPS on the dashboard when I drive. She then told me that I would have to pay $180.00 extra because my insurance will only pay for reading glasses but not sunglasses. Then I asked her how much for the pair of sunglasses if I didn't have insurance, $575.00 she replied. After that, she told me if I decided to get the sunglasses I could go ahead and pick the frame. So I spent a few minutes picking out a black frame that I liked, but then later the young man who was supposed to do the measurement for the glasses told me "Can you pick another frame because this one is very hard for me to do it". I didn't know which one to pick and he finally picked for me a silver frame that I didn't like but I had no choice. Then he finished, I paid $180.00 with my credit card and I left. When I came home my wife asked me and I said I had to pay $180.00 extra for my prescription sunglasses. "Why too much?!" she said and she reminded me that last year when I had my 2 bifocal reading glasses and one prescription sunglasses done at Costco it only cost around $500.00 A few minutes later the same lady from the store called me, she said: " Sorry, I forgot to get your insurance information". Then I Said it's ok and I gave it to her. Then I asked her " Is it possible that you just make the reading glasses for me instead of the sunglasses so I don't have to pay $180.00 extra, she said:" No, sorry we don't have a refund policy" and I said ok then, but I think they overcharge me. The next day I called my insurance and asked how much the insurance paid for my glasses. They said the insurance would pay up to $475.00 which meant I only had to pay $100.00 but the charge was $ 180.00, so I came back to the store again on that day in the morning and talked to the same lady, I asked for her name and she said her name is Sochi. I told her that my insurance said that they would pay up to $475.00 so I was supposed to pay $100.00 but she said: "No, I told you $ 575.00 if you pay for it without using insurance" About one week later I came back to pick up my sunglasses and it was ok but I didn't like them because it didn't look good on me. A week later, I have go to Costco to do the grocery shopping and I stop at the optical department to ask them how much it costs to make the same bifocal prescription sunglasses and they told me that it would be about $200.00 Then I said I don't really need sunglasses but I want to make a prescription reading glasses and he told me it would be $125.00 but if I make a second pair then I will get a $50.00 discount and it will cost only $75.00 so I said ok I want to make 2 pair. The next day I call Costco and I said that I forgot to tell him that I wanted my glasses bifocal,and he said: "No problem we can change for you but you have to come back to do the measument. I hope my bad experience will tell you that the American Vision Center They don't care about customers satisfaction so they have no refund policy and they don't put a sign to warn you. They also will rip you off too. read more

I was quite surprised to see a spacious optometry studio when I walked in for my eye appointment for the first time. From the outside, this office and eye glass store looks like a tiny corner hole in the wall with dim lighting but it was actually welcoming inside. The Office was playing on the TV screen while I waited ten minutes to be seen by Dr. Chan. Dr. Chan was amazing and helped me answer all the questions I had about the eye exam process. The retinal imaging costs an extra ($30) but it was well worth it since he took time the time to carefully review and explain the scans he took of the back of my eye. Through my insurance I was also able to choose from at least 100 pairs of glasses for ($122) with polycarbonate and blue light lenses, which is a decent price and not at a high markup. For a similar pair of glasses I have been quoted at over $300 before and I should have walked out of those stores in the past. I am glad I found a trustworthy optometry office. There are glasses online for much less at $50 (and many add-on fees) but the American Vision associates allowed me to try on dozens of glasses I was interested along the walls and in the glass display. They also took the time to make sure the glasses I was wearing was fitted properly. Overall it was a great experience and I was able to get what I needed done in one hour. read more

American Vision - Inside - Optometrists Near Me - Bayside, New York

See all

Two young ladies behind the counter helped me pick frames for my progressive Rx. They were very patient and gave me good advice once they understood what I wanted in a frame. It is an expensive purchase and I was not sure of what to commit to. The glasses are a dream. They were not priced too high and the vision is great. They are perfect and I am happy with the purchase. I plan to return for a contact lens exam and fitting. It was a nice experience to be treated with courtesy and friendliness. read more

I am going to leave 3 stars so it is more difficult for Mr Teran, one of the owners of a family owned business, harassed me for. Background: 1. Made an appointment on Oct. Sherri Teran helped me pick out a $40 pair of glasses she promised to set aside because she would not be in on my Thursday appointment. 2. Glasses were not set aside. I picked out a $30 pair of glasses. I asked the clerk (she had no name tag, nor was her position 1. I picked up my glasses November 10th. I know this for a fact because that is when my prescription was written. 2. I got a headache/was dizzy when I picked up....(most of review deleted, but not by me).... read more

I've been coming here for years and I can't stress enough how wonderful they are ! The customer service is phenomenal and they really go above and beyond to help you and make sure everything is ok when picking up you frames or contacts. Julia is incredibly nice and very professional she's always ready to help makes things easy and non stressful. Thank you again for the phenomenal service provided always! read more

American Vision - These were not available however she was able to order them. - Optometrists Near Me - Bayside, New York

See all

Excellent staff & Doctor!!! I recieved a detailed and thorough eye exam with no forced unnecessary extra add ons as they accepted my union voucher as full medical paymemt. Doctor was excellent, friendly, knowledgeable and explained all he was doing as I felt in good hands with his expertise. When exam ended the staff outside helped me choose a nice pair of frames and I left a very happy patron. So nice to have a pleasant and enjoyable eye doctor visit as I always remembered them to be. Hats off to American Vision of Bayside for making me be one very satisfied customer as I will be back for sure. Thank you so much!!! read more

I went here for a couple of years and then had multiple issues. The last time, I had to go in for multiple exams in order to get glasses I could wear without getting headaches and feeling dizzy. I found the office to be unhelpful and rude at times. Now I have a prescription less than a year old from them and it doesn't seem to be the right prescription that's in my current glasses. I would not recommend. I should also add that my frames started falling apart within a few months of owning them and I had to pay a fee just to get the broken frames returned for a new one. Pieces of the frame literally fell off. read more

Absolutely worst experience ever. I went in with my boyfriend and he already had his prescription just needed to get a new pair of knock around glasses. The gentleman behind the counter tried to repeatedly up sell. Now of course he's just doing his job but my boyfriend was completely uninterested repeatedly telling the man that he wore his contacts the majority of the time. This sent the man on a rant about how he should let his eyes breathe etc etc. Finally my boyfriend handed him his old glasses asking the man if he could find him the same ones. He was then just pointed in the direction of the glasses, a display with 6 sides for us to search through while he tried to let us know where it was from behind the counter. Finally just as we're about to leave the optometrist comes in and her and the man begin to talk about my boyfriends contacts and how he's having difficulty finding comfortable ones. Now normally this would be polite conversation but this man just wasted at least 20 minutes of our time when the plan was to drop off a prescription and get new glasses. Extremely basic insurance covered glasses. They went back and forth explaining how there were so many contacts to choose from (repeatedly) as we just nodded as said 'yeah we know' completely uninterested. Finally I'd like to end this review in the note that the majority of reviews on here attest to terrible customer service and upselling but only one is responded to by the business owner. Way to care American Vision read more

I got my new glasses at American Vision and can gladly say I was very satisfied with my experience. It's a family-run business and all the employees are very friendly. My doctor was very friendly and very informative, explaining what she was doing every step of the way (and even explaining that she purposefully wrote me a weak prescription for my astigmatism so I don't fall over due to the strength of the correction!). Her mother helped me pick out the frames, and she's quite good at it, too; the frames she picked on her first try ended up being my favorite by far, and I haven't stopped receiving compliments on them. They were also nice enough to give me a copy of my prescription in case I ever want to order glasses from elsewhere. I returned to AV to get the frames straightened and in the process they accidentally scratched one of the lenses, but they didn't hesitate to immediately order a new one (on the house) and replace it within the week. Overall it was a great experience, very easy to use with almost any insurance (I had VSP and they were very careful to explain all the options I had with my plan), and I'd recommend it to anyone. read more

American Vision - Optometrists Near Me - Bayside, New York

It was time for me to replace my glasses. My insurance isn't the best but it listed Cohen as a location that accepted its coverage. I was able to walk in, have an eye exam and select frames in such a short time. The staff was extremely helpful. Would definitely return. read more

I don't usually post reviews, but I'm very surprised at some of the negative reviews, so I felt compelled.. I've been going to American Vision for about 10 years now, maybe more, and have always been satisfied. I find them very professional, courteous and friendly. I don't know about their prices because I've never compared, but the level if service is well worth what I pay.Dr Decker is terrific, I try to see her, but in one or two cases where I had to see someone else, I was very satisfied. Highly recommend. read more

That they are not nice to their customers and money hungry only care about money not their patients won't stay 5 minutes later if ur in traffic bc they are parked at meters Worst experience ever wouldn't recommend to my worst enemy read more

I have been going to American vision for a few years now and never had a problem until today. I had an appointment for an eye exam and woke up not feeling well so to be on the safe side because of Covid I called them as soon as they opened to reschedule. The man on the phone was so unbelievably rude and unprofessional, I couldn't believe it! He was demeaning and his behavior was absolutely unacceptable. No client should ever be spoken to the way this man spoke to me. I believe in kindness and respect and this man has neither. I NEVER write reviews but this man actually ruined my day with his horrible attitude and unkindness. I do believe in karma so I guess he'll get what he deserves at some point. Needless to say, I will never be going there again. read more

I've been a customer for at least 2 to 3 years. Excellent service, friendly staff, affordable pricing. I'd definitely recommend American Vision for anyone shopping around for a new eye glass place. Even during the COVID period, they went out their way to help any of their customers with emergency requests. My wife broke her only pair of glasses and I called and left a voicemail because they were closed but accepting messages, about 3 days later they called me back, I explained my situation, they told me to head down ASAP with the broken frames and in minutes got a new frame and I was on my way. That's dedication to your customers, great job American Vision. read more

I was a bit wary with the hit and miss reviews but I really wanted to just my eyes checked for the year. The dr was nice and efficient and took my VSP plan. I didn't feel pressure to buy a pair of glasses. read more

Very very happy with my purchase. So happy I bought a second pair at 1/2 price. Nice selection great staff. I had just begun my eyeglass search and had no intention of buying without shopping around, but they suggested a style to try on and I loved it and bought it. When my glasses were ready for pick up, I was so happy that my vision was so crisp and my new specs were so cool... I gave them another shot and my second back up pair are as good as the first. I will always give this store a chance to fulfil my eyewear needs and they took my insurance too. read more

American Vision - Loving my new eyeglasses - Optometrists Near Me - Bayside, New York

I have been going to American Vision for a few years now and have quite a few sets of progressive glasses and reading glasses. Each time I have gone, the staff has been professional, courteous, and nice. Once they quoted an inaccurate price in my invoice and they had to make adjustments as a price increase. Overall, would have given them a five star rating if not for that. read more

For my new eyeglasses I looked at many options and ended up at American Vision on Bell Blvd. They did a great job helping me select frames to fit my oversized head and prepared my custom progressive lenses perfectly. They also delivered in 4 days instead of 10 to 14 as initially promised. They were vary patient with me although I tried on dozens of frames and was very particluar on how to measure the lenses (some may call me a PITA). Bottom line they did a great job, I am very pleased and I am happy to make this review. read more

I was surprised at how unprofessional this place is. Elyse Decker - the optometrist and owner had NO idea how to bill my insurance. She had no information on her contracted rate for eye exam, frames and lenses. She didn't even know her billing code. I had to call the insurance company and get all this information for her. She refused to work with my insurance company even though she has signed a contract with them. Basically, she told me to either pay her directly or get lost. Oh and her prescription is also wrong. I made a mistake getting my eye exam from her. Now, I have to pay another doctor for a more accurate prescription. read more

Great staff that takes care of their customers. They are a true gem in the community. I've been going here for a few years and will be coming back for the future. read more

Dr. Elyse Teran Decker is amazing and hands down the nicest doctor I've ever visited. I came in a few weeks ago with a very bad and painful eye injury due to wearing damaged contacts, and even though I didn't have an appointment, she took me almost immediately and did everything she could to help me. I've been back for several check-ups since and she always makes time for me, explains everything clearly and is just generally very kind and patient. Also the reviews stating they are money hungry or aren't willing to work with people on pricing is surprising to me. Dr. Teran Decker did everything she could to make sure I wasn't paying an arm and a leg (or an eye) for my prescription medicines because I do not have insurance and I have no doubt the services she provided me would have costed double had I gone somewhere else. read more

if i could give this place 0 stars i would.. let me start off by saying i called this place to ask what the doctor name was because my doctor needed it for the referral paper. whoever the women was on the phone.. it was either JULIA OR STEPHANIE, they had SO MUCH ATTITUDE from the beginning, honestly i never heard such bad customer service, no wonder why the place is always empty, maybe you need new receptionist!! I asked nicely to the women on the phone for the doctor name, she said she don't feel comfortable giving the information??? like what??? i never heard such a thing??? so how do i get the referral if u can't give me the doctor name ??? LMAO LIKE WHAT?! this place is very weird and strange.. DO NOT RECOMMEND THIS PLACE! I REPEAT STAY AWAY FROM THEM. I never experience such bad customer service EVER IN MY LIFE ! read more

Avoid this place!! Beware they don't really care!! They play word games so don't pay for anything in full in advance. Went here before and this time there was an issue... Days later Still waiting for owner Lisa to call back. Wow not even as a courtesy. Not even a store credit will they offer and given the high markup on frames and the profit optical places make its just disgusting. The place needs a face lift big time! They are so behind the times with their yellow cards and stapled papers. There are so many other choices so go try them . There's always out of pocket expenses with glasses but I guess when greed takes over who cares about the people who pay? As I explained to your employer the last appt for my son was 10/2014 and he had Same script for years (over 2). read more

I recently bought glasses from an online retailer and needed them adjusted. I called American Vision to see if they do adjustments for glasses purchased elsewhere and they said they do. I even asked about a fee (fully expecting to pay for their work), but they said it would be free of charge. I went in and saw the optician. He immediately said, "These are all wrong for your face! They are too small. Whoever sold you these glasses ripped you off. I can't do anything with these." I thanked him for his time and tried to leave, but he continued to make comments and ask questions about where I purchased the glasses and saying I should return them and purchase glasses from American Vision. At this point, I was feeling humiliated in front of other customers. I went to wipe my old glasses on my shirt and he said, "you shouldn't be doing that! Let me clean them!" Once again, scolding me like a child. I handed them over and he started commenting on them, thinking they were the newly purchased glasses, saying things like, "the bridge is wrong for your nose" and "they are all scratched!" I told him they were scratched because I've had them for three years and he realized his mistake. I pretty much ran out of the store. I walked a couple blocks to Eye Supply and for $10, the optician there was happy to adjust my glasses. They fit perfectly now. I felt compelled to write this review after reflecting on my experience. I'm so disappointed with the disrespectful way I was treated yesterday. read more

I didn't even get my glasses yet, but I wanted to post a good review! Buying glasses is stressful and difficult enough (for me, anyway!), that I really don't appreciate rude or apathetic workers. When I walked into American Vision for the first time, I was greeted right away, and they helped me pick out some flexible/bendable frames, because I thought that was what I needed. Not a huge selection, but the salesgirl actually picked out a perfect frame for my face. I left and went to Cohen's, just to shop around, and I quickly came running back here! When I came back I didn't want the bendable frames so I needed to pick another frame (even though they remembered me, and had my frames waiting for me). The only reason I gave them 4 stars instead of 5 is that the selection seemed a little small to me. Didn't see anything I liked. However, I described a little bit to the girl about what I saw that I liked in Cohen's, and, lo and behold, she found the perfect pair for me. She actually picked out two that I liked. When I decided, they did an eye exam right away (no wait), very quick, efficient, and everyone was super friendly. I'm sure the glasses will be great. Definitely worth it to come here. Prices were also reasonable and the worked with me on the price which was nice. Highly recommended! read more

Horrible customer service. The sign said doctor was in however the person working there told me no they cannot see me. It wouldn't have been so bad if he wasn't so rude. He could've been a bit more apologetic but when I said I would go somewhere else he shrugged his shoulders. Thanks for the feedback I truly appreciate it, however the gentleman behind the counter was extremely rude. I'm in a customer service type role at work and would never speak to anyone in his tone and with such disregard. I have been a customer at your establishment for the past two years and always encountered nice staff but with the way the gentleman spoke I will go elsewhere. read more

A mix of the old and the new - old fashioned personal service with the new gadgetry needed to properly examine the eyes and write pinpoint prescriptions. Staff is knowledgeable and personable, and the eye doctor actually LISTENED to me about my concerns of needed reading glasses with contacts and prescribed accordingly. Made my backup glasses in about 20 minutes as well. Wouldn't go anywhere else. read more

This is my second year with American Vision and they are GREAT! Dr. Teran really takes her time to take care of you and your vision needs. My first visit last year was great as she looked at my eyes (which have really high astigmatism) and found a great pair of contact lenses for me. I realized that these lenses tended to shift more often than not, so when I went back for my yearly check-up, she found another pair that would be better. Unfortunately, I ended up tearing two pairs of trial lenses, but she told me not to worry about it. I felt so bad that I offered to pay for the damages, but she said it was ok. I haven't had great experiences with eye doctors until I came to this place. The receptionists are also very cordial and helpful. They always call when my items are ready to be picked up. I would highly recommend this place! Thanks AV! read more

Everything well sanitized! Great customer service and eye exam. Everyone was amazing and nice. Nice selection of frames and glasses came out great. read more

Having used American Vision in the past, service was adequate. My most recent visit service was as service should be. I had to return 3 times because of changes that I made in my order-nothing to do with the store. Probably the best overall customer service I have ever received from any business establishment. From the 2 young associates upfront, who were always courteous, friendly, patient and helpful to Dr. Margolin whose examinations were always thorough, professional and answered all my many questions clearly and precisely. Definitely 5 stars and would highly recommend ! read more

Great customer service, accepted me as a walk in. They did a great job with my sunglasses. Eddie is the man :) read more

With much regret now I brought my almost 90 year old mom because she had been there 2 years ago and had a good a experience with the salesperson (who is no longer there). Even though she has insurance which covers some the expense she had to pay more out of pocket in addition to getting lens changed on sunglasses. The salesperson, Julia, we were working with was very nice but as we were discussing costs, a man who didn't introduce himself but may have been an owner, butted in to insist that it was a good deal. After I said it depends on my mother's pocket, in other words not his, he again insisted that it's a great price. I should have walked out then and save her the following aggravation. I'm sorry that I didn't go to VINCENT'S on Francis Lewis a real local mom & pop. Now we are past 4 weeks since her glasses were ordered and still have not received glasses much less a call. Again Julia is very courteous and certainly respectful. I was told that the lab (which is used by the insurance) broke the first pair of frames and a second pair was sent out, so that set back glasses a week or so. I realize that things happen and I have no reason to doubt this happened. I would call on a regular basis to follow up on status of glasses and after 4 weeks exactly they were supposed to be delivered and I made appointment. An hour before leaving, 12PM, I called to make sure glasses came in before taking my 90year mother out during a storm..guess what..no glasses..no phone..well end of day came without a call! I manage an office, I'm not the owner, but I make it a point to return calls and keep clients up to date, even when there isn't much to report. It's being professional and respectful. As an owner who counts on repeat business and referrals, I think you would notice an order that has not been completed for a month and that the client has made a dozen calls. Including insurance coverage for my mom for one pair of glasses the cost was appx$425, I got my glasses which are , progressives, polycarb, transitional & anti-glare on a 'real' designer frame at METRO OPTICS for appx $500. Again, my mistake for not walking out at first appointment. read more

For starters, Dr Decker has a warm, kind, yet professional balance which makes you feel welcome and puts any customer at ease immediately. Walk-in's accepted, flexible appointments, great selection, friendly staff and late hours on Thursdays. Been visiting this location for years because they accept our insurance - VSP, but we go even for non-insurance needs as they are very reasonably priced. Never a problem getting an appointment on short notice or after work hours. Knowledgeable staff will go the extra mile to pay attention to detail and make sure you leave satisfied with your eyewear. Over the years the five in my family have had emergencies, needed repairs, replacements, and they really have your back. If you value an experience with a personal touch rather than the aloof disinterest of the "big box", visit your neighbors on the corner of Bell and 41st! read more

Beware!!! They charged my credit card and my insurance for a contact lens exam, they had told me my insurance wouldn't cover it which turned out to be a lie so they double dipped!!! My credit card for $140 and my insurance, I went back to get my prescription and they wouldn't release it, they are rude, nasty and sneaky! I'm not the only person this has happened to apparently, if you scroll down there are more reviews just like mine where they charge you and your insurance. The lady that runs this place is so rude!!! read more

After purchasing 2 pairs of glasses and then needing a change in the Rx American vision was willing to work with my ophthalmologist and make the necessary changes for free. Even though I felt the price of my glasses were a little steep they provide quality service and that's what counts. read more

Horrible customer service. I sent my mother here today and she was treated terribly. She doesnt read and write English well, but speaks it just fine. She wasn't able to fill out all the paperwork and so she asked for help and she was given an attitude because of it. She called me and I answered a few questions over the phone and the lady over the phone was very rude. I heard the dr?? giving my mother a hard time for calling me to help her. My mother kept apologizing to her as though she did something wrong. So mean, idk how you can treat a vulnerable person asking for help that way. She has never had an issue at any doctors office so I cant believe how she was treated here. Absolutely disgusting. read more