On Aug 4 I contacted Mike @ his cell number that was given to me by my daughter who had him do some…read morework at her place of employment. Her and I have had several jobs done by Michael @ Patriot Plumbing in the past. I asked her for the number to Michael, thinking it was Michael @ Patriot Plumbing. In her phone directory she had Mike and Michael. The first one that came up was Mike. I needed cast iron drain replaced that had been previously replaced by the homes previous owner and bypassed with PVC outside of the wall. One of Mike's professed plumbers showed up with a rookie helper that knew virtually nothing about plumbing to do the job. The plumbing to be replaced was in the crawl space under the house. Neither plumber or helper ever wore shoe covers to walk in and out carrying tools and equipment to the crawl space to do the job. One of the things needed to do the job was PVC for the drain. Rather than measure and cut the PVC on the back patio where they had all of their equipment, the helper was told to take the 8/10 foot piece of drain PVC through the house to a hallway leading to the entrance to the crawl space, there to be cut as need with a saw, leaving the PVC dust on the floor. When the new PVC drain was finally re-routed inside the inside wall it was protruding 3/4 inch outside the wall studs, which he estimated to be only 1/4 inch at the time that would not interfere with the sheetrock. The reason it stuck out was that the angled fittings were not aligned before they were glued. I told him that was OK at the time so I could get him and his helper out of the house and I could fix that mess. He said he leak-checked it but he never turned the water back on until he was headed to the unmarked truck when he said he would turn the water back on. I replaced the sheetrock by placing 3/4 inch furring strips on all the studs on that wall. After the wall was finished we moved the washer and dryer back into the utility room to hook them up only then did we discover that the washer access panel for the water and drain hose were not installed properly in that they did not cut out the plug for the drain hose to fit into the drain. We managed to cut out the hole that was supposed to be done before installation according to installation instructions for that cheap access panel. When the cost of $1970.00 was above my daily limit for my debit card I called Mike and told him I could not pay with my debit card, I would have to wright a check. He said he was on the road and would meet me at the DQ and asked me what vehicle I would be driving. I wrote the check for $2000.00 even cause I am 83 years old and don't want to figure out how to get that many words on the amount line. I made the check to the plumbing company that I thought I was dealing with because of the wrong phone number I was given up front and both were run by Mike and Michael. When I arrived at the DQ a man walked up to the truck and said hi. I said who are you, I don't know you. He said he was Mike from the plumbing company. I had made out the check to the plumber I thought I was dealing with and he said that was not his company. I told him I would make out another check and he said to leave the pay to part of the check blank. I am still waiting for my bank statement to see who it was payed to. After that day my e-mail started receiving requests for payment from My Plumbing Company a project of All My Services a Private Membership/Ministry Association for Invoice#001135 for $1970.00 that was considered a donation. It is now 17 days after that check was written and I called Mike back and asked about the e-mails and he said something to the effect of he forgot to mark that paid. Dealing with this outfit has been a nightmare that I am just glad to put behind me. Do not recommend ever using this plumbing company or what ever it is to do anything.

Mike showed up early, assessed the situation and left a very capable plumber to effect the repairs…read more they were timely, professional and did the job quickly. I would recommend them to anyone in the Killeen area.

Needed a backflow test done so I texted Lauren and she replied promptly with the price. After…read morechecking with a few other businesses, this was the best price so I texted back to move forward with the test. They emailed me an invoice, did the test the same day. They emailed once it was completed, I paid online and received a receipt and copy of the report. The entire process was excellent and convenient!

Very impressed at the knowledge and corrections made to my irrigation system. Thank you so muchread more

I awoke one morning to the sound of a sprinkler zone that should have been off for hours.  All…read moreattempts to shut the entire system down failed and I was left literally digging and clearing debris to find my Backflow Prevention Assembly.  Only one of its two valves would turn, with the help of a wrench no less, but it was enough to temporarily stop the entire sprinkler system. Enter George and  Diamond Irrigation & Backflow in Austin.  I sought out George specifically because he is a licensed Backflow Prevention Assembly Tester (BPAT), licensed by the Texas Commission on Environmental Quality (TCEQ) and registered with Austin Water Utility.  George responded quickly, he and his crew were onsite in less than 24 hours, and everything was competently replaced.  George even checked the remainder of the system and proactively replaced sprinkler heads and gave me a heads up about a station I needed to keep an eye on.  I really appreciated the consultative service and the price was fair and reasonable.

Incredibly smooth and honest service. George came out, diagnosed the irrigation problem, and…read morerepaired it within a couple of hours. I was shocked at how affordable my invoice was while the level of professionalism and courtesy was admirable and I look forward to a long relationship with Diamond! Highly recommended!! Thanks George!!

Communication was fast and professional. Service was complete and pricing was reasonable. Also…read moreeverything was handled without the technician having to come into the home.

Unfortunately, I wasn't able to meet the young man who did my services but when I called him he was…read moreoff and willing to come out on his day off and I told him no, but he came the next day early in the morning. Got the job done and sent all the information off to the city for a great price. Yes, I do recommend him.

Great customer service. From scheduling an appointment to actually servicing the backflow. Highly…read morerecommend The Backflow Guy!

From the owner: We take pride in our work and take care of all of our customers!read more

I'm a first-time homeowner, and I had NO IDEA backflow testing was a thing. I only found out when…read morethe city sent me a letter that my report was overdue. Thank goodness for J.R. at AAA! He even helped me to communicate with the city for an extension. The whole process was so quick and easy with AAA's help, and my report was in the system before I even had time to panic about it being late. I highly recommend this company for your yearly backflow reporting.

Randy with AAA Backflow Testing did a great job, was on time, and got everything done in a timely…read moremanner. He was also considerate of getting everything done before we opened (which if you're in the business you know most construction/repair guys don't usually appreciate). Thanks Randy and we will definitely use you again!!

This place gives the best service. Rick was able to find the issue that I was having. The quality…read moreis outstanding. Highly recommended. You will not get a hit or miss with this place.

We had them come out and replace a gas line. The team was friendly, professional, and very…read moreefficient. Really knew what they were doing and didn't try to overcharge like a larger company did for this job. I'm glad I got a second opinion. Highly recommended!

Always enjoy doing business with Bud. Super easy to work with, reliable, on time, and always gets…read morethe job done. He's been helping me with backflow testing for three years in a row now. No complaints! I plan on continuing his service for future needs. Thanks Bud!

Very nice guy! Tested the backflow and answered all my questions. Will definitely use him again if…read moreneeded.