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    The Backflow Guy

    5.0 (1 review)
    Open Open 24 hours

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    Response time

    10 minutes

    Response rate

    100%

    Services - The Backflow Guy

    Plumbing inspection

    Plumbing installation or replacement

    Plumbing repair

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    1 year ago

    Great customer service. From scheduling an appointment to actually servicing the backflow. Highly recommend The Backflow Guy!

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    Air Express

    Air Express

    (19 reviews)

    After Harvey we had these folks come out and make sure the units had not been damaged as we failed…read moreto shut the units off when we evacuated. They come every 6 mos. to do a maintenance check up. Each service they arrive on time, they are courteous and consistent with the service person being the same on each occasion. Thus the CS is streamlined. Everybody knows you clean the AC coils in the Fall and the Spring. You buy the can of gunk, spray and wash. Oh wait, everyone knows to turn off breaker and the thermostat, right... that requires reading the instructions on the can. Not mentioning any names on who fails to read instructions. Guests are arriving the following day and they cannot all sleep in the wine chiller. Houston heat is serious, this company responded and resolved the issue with the breaker. Hats off Jason. Trip charge was the least of the stress. Crisis resolved.

    PROS: - Polite people who tried to be helpful…read more CONS: - The quote could have been provided over the phone. - Didn't confirm requested work scope over the phone. - Requesting an $80 non-refundable deposit and then offering an unreasonable estimate soured my opinion of Air Express/McWilliams (~$1,300 offered vs ~$519 from a competitor). I requested a quote for home modifications to enable use of a portable backup generator: 1. Panel interlock switch. 2. A/C soft start kit to reduce the number of amps required to start. 3. Add a tee, valve, and quick connect to the natural gas line to allow the generator to run on gas. In order to get a quote, they said I needed to have somebody stop by. $80 charge to visit. I agreed and set up an appointment, with intention to accept their quote. They seemed like a high quality company to me. When the Air Express/McWilliams rep arrived, he provided a $1,300 quote for the soft start kit from beside his truck. He never even looked at the A/C. Compare this to ~$519 and ~$600 from two other service providers (Air Oracle was the cheapest). I said that this was far more expensive than other quotes, and asked why the price was so much higher. The rep simply mentioned that Air Express/McWilliams is a big company with high overhead. I'm willing to pay more for value, but if the only difference is company overhead, then my answer is "no". I went with Air Oracle instead to do the soft start kit install. It was an excellent experience from start to finish and I appreciated that they confirmed my generator will be able to start the A/C now. It was such a good experience that I will likely sign up for their annual maintenance package. Regarding the panel interlock switch, the Air Express/McWillams rep told me that they don't do electrical work. He mentioned that the dispatcher included something like this in the work request, but he wasn't sure exactly what I needed. This could have been a great time to call me prior to the appointment. While at my home, the rep kindly provided the contact info for an electrician. Instead, I went with a company called Lee Services. They will install next week. Their quoted price was competitive in comparison, and I have a lot of confidence that everything will be done to local code requirements. Finally, the Air Express/McWilliams rep said that changes to the gas line would require a second visit at additional cost. I declined and went with Tony's Plumbing. Excellent service; they went over the work and confirmed local requirements to have it done properly. They also confirmed that my line would be able to provide enough gas for the generator to run at the rated capacity. So really, Air Express/McWilliams set up an appointment without confirming they they understood my requested work scope. They also didn't tell me that they couldn't do all of the requested work prior to the appointment. After the visit I received an email asking for feedback on my visit. The email link sent me to a web page that offered to have someone contact me to make things right. I explained the situation on the web form and asked for my $80 back one week ago. No reply. I don't like to provide negative reviews, and am sure that Air Express/McWilliams would want to make things right by refunding my $80 deposit. Perhaps they need more time to get back to me. I'm hoping that all who read this take note to get as much information on the phone as possible so you're not surprised.

    The Backflow Guy - backflowservices - Updated May 2026

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