I sent out a quote request and the first one recieved, within minutes, was from Mitci Plumbing. I…read moreresponded immediately, because they indicated no service charge or diagnostic fee will be incurred before the evaluation. The repair quote seemed reasonable and communication was really well maintained. My mother, who was meeting with the plumber, felt the entire interaction was professional and satisfactory. While we didn't move forward with recommended services that seemed outside of our budget, I did believe that a temporary solution was provided and the fee was reasonable for that. The amount of patience and understanding I was given surrounding payment was very gracious!

Fast and friendly service. I contacted them the night before and they came out the next day to…read morereplace my leaky kitchen faucet. Reasonably priced as well. I'm definitely saving their contact info for any future needs.

This is the second time I have used Eric at Barnes Plumbing Solutions. The first time was for a…read moreleak behind my sink that I could not find and now he just replaced water heater. He is very knowledgeable about plumbing and meticulous in his work. He's friendly, and provides very fair pricing with top-notch service. This is the type of plumber that you would be proud to refer to your family and friends.

Eric was professional, prompt and thorough. I had an emergency leak in my upstairs bath tub, which…read moreleaked down to the bottom floor. Eric came, looked at the damage and explained clearly what was needed to be done. He even fix the hot and cold issue from the last person before. It's really comforting to know that he is certified and every thing is done right at a reasonable price. Thank you

After Harvey we had these folks come out and make sure the units had not been damaged as we failed…read moreto shut the units off when we evacuated. They come every 6 mos. to do a maintenance check up. Each service they arrive on time, they are courteous and consistent with the service person being the same on each occasion. Thus the CS is streamlined. Everybody knows you clean the AC coils in the Fall and the Spring. You buy the can of gunk, spray and wash. Oh wait, everyone knows to turn off breaker and the thermostat, right... that requires reading the instructions on the can. Not mentioning any names on who fails to read instructions. Guests are arriving the following day and they cannot all sleep in the wine chiller. Houston heat is serious, this company responded and resolved the issue with the breaker. Hats off Jason. Trip charge was the least of the stress. Crisis resolved.

PROS: - Polite people who tried to be helpful…read more CONS: - The quote could have been provided over the phone. - Didn't confirm requested work scope over the phone. - Requesting an $80 non-refundable deposit and then offering an unreasonable estimate soured my opinion of Air Express/McWilliams (~$1,300 offered vs ~$519 from a competitor). I requested a quote for home modifications to enable use of a portable backup generator: 1. Panel interlock switch. 2. A/C soft start kit to reduce the number of amps required to start. 3. Add a tee, valve, and quick connect to the natural gas line to allow the generator to run on gas. In order to get a quote, they said I needed to have somebody stop by. $80 charge to visit. I agreed and set up an appointment, with intention to accept their quote. They seemed like a high quality company to me. When the Air Express/McWilliams rep arrived, he provided a $1,300 quote for the soft start kit from beside his truck. He never even looked at the A/C. Compare this to ~$519 and ~$600 from two other service providers (Air Oracle was the cheapest). I said that this was far more expensive than other quotes, and asked why the price was so much higher. The rep simply mentioned that Air Express/McWilliams is a big company with high overhead. I'm willing to pay more for value, but if the only difference is company overhead, then my answer is "no". I went with Air Oracle instead to do the soft start kit install. It was an excellent experience from start to finish and I appreciated that they confirmed my generator will be able to start the A/C now. It was such a good experience that I will likely sign up for their annual maintenance package. Regarding the panel interlock switch, the Air Express/McWillams rep told me that they don't do electrical work. He mentioned that the dispatcher included something like this in the work request, but he wasn't sure exactly what I needed. This could have been a great time to call me prior to the appointment. While at my home, the rep kindly provided the contact info for an electrician. Instead, I went with a company called Lee Services. They will install next week. Their quoted price was competitive in comparison, and I have a lot of confidence that everything will be done to local code requirements. Finally, the Air Express/McWilliams rep said that changes to the gas line would require a second visit at additional cost. I declined and went with Tony's Plumbing. Excellent service; they went over the work and confirmed local requirements to have it done properly. They also confirmed that my line would be able to provide enough gas for the generator to run at the rated capacity. So really, Air Express/McWilliams set up an appointment without confirming they they understood my requested work scope. They also didn't tell me that they couldn't do all of the requested work prior to the appointment. After the visit I received an email asking for feedback on my visit. The email link sent me to a web page that offered to have someone contact me to make things right. I explained the situation on the web form and asked for my $80 back one week ago. No reply. I don't like to provide negative reviews, and am sure that Air Express/McWilliams would want to make things right by refunding my $80 deposit. Perhaps they need more time to get back to me. I'm hoping that all who read this take note to get as much information on the phone as possible so you're not surprised.

Always enjoy doing business with Bud. Super easy to work with, reliable, on time, and always gets…read morethe job done. He's been helping me with backflow testing for three years in a row now. No complaints! I plan on continuing his service for future needs. Thanks Bud!

Very nice guy! Tested the backflow and answered all my questions. Will definitely use him again if…read moreneeded.

Justin did a terrific job on our electrical issues and estimate for 50 amp service. We will request…read moreJustin in the future.

I am so pleased with Dailey. The technician was on time, very personable and discovered my problem…read moreimmediately. I definitely recommend them.

New Gen Plumbing provided exceptional 5-star service from start to finish. I booked my appointment…read moreonline, and the team was incredibly responsive, answering all my questions regarding an urgent valve change for a dishwasher replacement. Jesus and Juan were true professionals; they arrived right on time and provided a courtesy call beforehand. They clearly explained my options--comparing a full replacement versus maintaining my current setup--and even took the time to answer questions about my water heater. I highly recommend New Gen and will definitely be reaching out to them for my upcoming water heater replacement.

Finding very competent technical service providers that can diagnose and repair on the spot can be…read moredifficult to find. However, I've found New Gen Plumbing to be just that trusted company I needed. They are very responsive to calls and placed a very knowledgeable technician at my home with 24 hours. My water heater issues were quickly resolved with very reasonable prices. The technician offer valued information on prevention that could eliminate future failures. Thanks for being both reasonable and competent.

We highly recommend Amin! I submitted a request for bids through yelp last Saturday and he replied…read moreimmediately with a quote for our garbage disposal replacement. We communicated briefly through texts and I was impressed enough to hire hime without looking at other quotes. He fit us in that same day, arrived on time with all materials, did a great job! We then hired him to return two days later to do a tankless hot water heater flush. Again he showed up on time and did another great job. Very professional, kind, and leaves the worksite spotless. .

Amin was very prompt throughout the whole process. His quote was reasonable. He did a great job…read moreremoving an old sink under a granite countertop and installing a new sink.

We hired Kenneth to replace a water heater at our retail business. After the job was done, and he…read morewas paid in full for a water heater that to this day does not work well, Kenneth got into an argument with one of our employees over a purchase transaction, and then went on to "get even" by scoring us a 1 star review on yelp. If you are a business, be careful.