My wife has been going to this salon since 2018. She used to walk in, but because of her limited…read morework schedule, she started making appointments.
She always booked with Nerith because he did a great job. Unfortunately, her appointments with him were double-booked not once, not twice, but three times. The first time, she arrived for her appointment only to be told someone had double-booked him. She let it go because she understood that mistakes happen, and she saw another technician instead.
It happened a second time, and again she let it go.
Last Thursday, she specifically told the receptionist to please make sure her appointment would not be double-booked because it had already happened twice. She was assured everything was confirmed. On the day of her appointment, Nerith called to tell her he had already been booked with three other clients at her appointment time and couldn't take her. He asked if she could move to 5:00 p.m., so she adjusted her work schedule. Within five minutes, he told her that wasn't available either. He said he'd call her back, but never did. She even texted the personal number he had given her, and her message was left on read with no response.
Since he doesn't work weekends and she needed her nails done for a wedding, she called the salon on Saturday and asked if either V or Leah was available since they had done her nails before. She was told Leah was on vacation and V was off, so she was booked with Tom.
About an hour later, she received a call from the receptionist, Valentina, telling her that the technicians she had been seeing + TOM AND COCO no longer wanted to work with her because they hadn't been able to satisfy her and that she should find another nail salon. I was shocked, and more importantly, so was my wife. In almost eight years, she has NEVER been rude, disrespectful, or demanding. She has always tipped every technician and has rarely asked for anything to be fixed. On a couple of occasions, she noticed bubbles in her polish or asked for the nail shape to be even. Even then, she was polite, accepted the service, and still tipped.
When she asked for a reason, none was given. She was also told there was no manager available, but later the receptionist said a manager had instructed her to call, which was confusing and made it seem like she wasn't being truthful.
Looking back, my wife ignored too many red flags because the salon was convenient and close to our home. She should have left after the second double-booking. Instead, after years of loyalty, she was simply told to find another salon without any explanation.
This has been one of the most disappointing customer service experiences we've had. My wife was left feeling hurt, disrespected, and completely blindsided. After being a loyal customer for nearly eight years, she expected honesty, professionalism, and basic respect. Unfortunately, she received none of those.
Needless to say, neither my wife nor our family and friends will be returning to this salon!!!!!!!
