After seeing many negative reviews for MC Spa, I had decided against booking an appointment there. Unfortunately, I could not avoid the experience as my best friend had reserved dates for us as a special treat for her sister's bachelorette party. There was four of us scheduled for pedicures, manicures, and waxing.
Upon entering the spa, the decor was lovely, and I loved the waterfall bridge leading to the pedicure area. We all checked in at the front desk and were greeted by the receptionists. I decided on getting the 'Happy Feet Pedicure' (25 minutes massage), and an acrylic full set manicure. As I told them what I had wanted, Julie (the manager I assume?) kept trying to sell me on upgrading my pedicure to the 'Signature Pedicure' (50 minutes massage) because I would get more massage time and full callus treatment. I declined and said that I needed to be done at the same time as the rest of my friends because we had other reservations for later that day. Still, she insisted that I choose a pedicure option with more massage because she "got a little stuck" with the appointments. There wouldn't be enough massage therapists available to help us right then. Okay? My friend had called two weeks in advance to book the arrangements so it was strange that they wouldn't have allotted the time to see us all.
The rest of my group opted for the 'Healthy Feet' (15 minutes massage - no callus treatment) pedicure and a mini-manicure that would take less time than my services. I said, "Fine." and that I'd wait for my massage therapist to come while my friends started their pedicures. We were seated, and my friends began their massages. After about 10 minutes of waiting, my back began to get sore from sitting up straight with no support, so I turned facing forward to sit down in the chair. I'm waiting for maybe five more minutes before I have David finally start my massage. Let me say that he has a very firm grip. I prefer deep tissue massages, but his technique was bizarre. It's like he was shaking, hitting and twisting me as opposed to kneading or massaging my muscles. His hands were dry, and he used minimal lotion to make his hands glide more smoothly across my skin. When I tried to tell him I was uncomfortable, he just laughed and nodded because he wasn't fluent in English to understand me. My friends had already begun their nails so I just kept quiet and hoped my actual pedicure would be a better experience.
The other receptionist came to place my feet back into the pedicure tub and ask me if I wanted any water, coffee, or tea. She assured me that my manicurist would be right with me. Sometime later, my manicurist, Theresa, came. They must've been especially short-staff that afternoon because Theresa had also done my friend's pedicure a short while ago. She did an exceptional job although she got scissor happy with her cuticle nipper and nail clippers on my toes nicking me a bit. My friends were done with their pedicures at this point and starting their manicures. I was getting acrylic, which could only be done upfront at the nail bar as the pedicure station was too dark.
Our group sat upfront at the nail bar to watch me get my nails done. After waiting for a manicurist even longer, I hear that Mary could do my nails. She has her desk at the front of the salon near the check-in counter so all my friends couldn't sit with me. The receptionist managed to pull up one of the small chairs, so at least my best friend could sit next to me while the remaining two girls stayed at the nail bar to watch tv. Right away, Mary seemed annoyed that she had to do my manicure as if she had somewhere else to be. She kept trying to sell me on doing a Dip Powder manicure instead. I told her multiple times no because I didn't think it was sanitary or long-lasting. They dip your nails into a jar of powder colour that every other patron uses. No way to sanitize the product! Finally, she gave me a full acrylic set as I asked. She took a little over an hour to complete my manicure.
I was not at *all* satisfied with Mary's work. My cuticles are dry, and the shape of my nails is cartoonish, bulky, and uneven. One of the acrylics broke off three days after! When we went to check out at the front desk I told Julie about the poor service and all she did was look at my hands and say it looks okay to her -- paid $90 for a shotty job and terrible customer service. Will never be back! read more