We've lived in this community for the last five years, and overall it has been a wonderful place to…read morecall home. No property management company is perfect, and there have been times when communication could have been a little better, but what has always stood out to me is that when issues do arise, they are addressed quickly and professionally. One of the things we appreciate most is how responsive the management team is when maintenance or property concerns come up. Every request we've submitted has been handled promptly, which gives us a lot of peace of mind as residents. What has truly made this place special, though, is the sense of community. We have amazing neighbors, and my son has grown up surrounded by great kids to play with. As a parent, it's hard to put a price on having a safe, welcoming neighborhood where your child can build friendships and enjoy being a kid. Over the years, we've created a lot of wonderful memories here, and we're grateful for the opportunity to be part of this community. The property is well maintained, the neighborhood atmosphere is positive, and it's clear that resident concerns are taken seriously. Thank you to the team for everything you've done over the years. We genuinely enjoy living here and appreciate the work that goes into keeping this community a place people are proud to call home. I would happily recommend this property to anyone looking for a friendly, family-oriented neighborhood with responsive management and a strong sense of community.

If I could choose 0 stars, I would…read more This property management company does not follow Oregon Landlord Tenant laws. When you move out, they are required to show itemized statements including receipts for anything being deducted from your deposit. I had requested the detailed invoicing multiple times which they failed to provide within the 31 day time period. I had filed a complaint with the OREA which stated that they are violating ORS Chapter 90 and OAR 863-025-0040. I had reached out AGAIN requesting that since they were unable to provide the detailed invoices, that I request to be reimbursed for those charges. They refused again. By Oregon Landlord Tenant law I can now request double my deposit in return. They would rather go to court than work with you. Do not use this company. They don't follow the law and scam you out of your money.

Let me start by saying the Turnkey RV Rentals is exactly that: turnkey! Everything about our…read moreexperience was smooth and perfect! My family and I are novice campers and we have never rented an RV before. Our first-ever RV rental experience was made easy by every way possible by Eleanor and the Turnkey staff. Our RV was spotless, huge and simply wonderful. And we were delighted to learned about how the Oregon camping world is set up for RV'ers. Electricity and water hookups made us feel like we were cheating on our camping adventure, but the kids were grateful that we had air conditioning, microwaved meals, and that their iPads had power during our whole trip. (Who am I kidding? Kids aren't grateful for anything!) Anyway, our first RV experience couldn't have been better, and we have Turnkey to thank. Our trip was perfect in every way.

Lori and Eleanor were the best! Service was awesome, motorhome was clean and exactly what I needed…read morefor a long weekend trip. Would recommend to friends!

After a long move(1400 miles and 2cats), the receptionist stayed late to give me keys! It saved me…read morefrom having to rent a place for the night. If all employees are like this gal, you must have an awesome crew! Thank you again for my late 'thank you' . I hope you get a bonus!!

Be wary! The advertised move in date was moved as they didn't have carpet installed. Their walk…read morethrough had 2 pages of issues and I added 2 more pages...and the work they said would be done before moved in was not. They wanted to come do all this after I moved in- nope. First thoughts was previous renters-lack of time...but it had been empty (as a seen by utility Bill) several months prior. Deposit refund was not received within timing of Oregon tenancy law and their excuse...check was in the mail. It was mailed on 30th day so no way it would be in hand by day 31 as law states. they also said they required professional sanitation before new tenants - no way as there were mouse turds, spider webs and dirt in the shower at my move in.

I'd never contracted with a property management company when I reached out to Trio. I just needed…read moresomeone to take over my parents' rentals, and fast. A family friend referred me to Trio, based on familiarity with Trio's owner, Jason, via the Lane County Rental Owners Association. The LCROA has some useful advice for owner-members considering property managers, and some cautionary tales. I figured, "Its just a one-year contract. I can always change in the future," though I really wanted a management partner for the long term. I'm pleased to say that Trio has proven itself a long-term partner. After 18 months, I can safely say that they are a great group. Their monthly accounting is clear and comprehensive. Their communication about tenants and repairs is prompt and detailed without being overwhelming. If I had to name a complaint, because nothing is perfect, I'd say that they seem to be experiencing normal growing pains of a successful small business. To add staff they have to take on new properties first, which can be a tricky balance. I'm fine with that, given the amount of headache they're absorbing on my behalf. Go with Trio. PS - Trio deserves an extra star for handling one of my parents, the properties' prior manager, with grace. The parent has become quite confused lately, sometimes forgetting past conversations and understandings. Trio has always looped me in when this happens, and never lost patience, even though they are very busy people. I chalk that up to Jason's prior careers, and share it as proof of genuinely caring. What more could you ask for in a property manager?

Openly lie to tenants about the contents of their lease in order to collect fees not agreed uponread more

Jordan, the accounting assistant, who answers the phones is a fantastic and helpful person. He is…read morevery professional and easy to work with. Christa, who showed me the rental is a wonderful person. She is very honest and answered all my questions. I wish everyone who I dealt with was as good as her!

take pictures of everything! When you move in they know the state of the home and previous damages…read moreand not even repair them. then charge you for these things and not fix it for the next renters and charge them as well. They are slumlords taking advantage of people. Makes me absolutely sick.

I was an add /delete on a lease that had been month to month for something like 2 years. I was…read morenever told that. .. I was told they were working on a new computer system by Tamara Lowden who works for CC and was one of my housemates and that the current lease ended in August I never received a copy of the lease. When I asked about it I was told everything was OK. We were getting a new lease. Total lie!! It gets better. These are some of the stupidest people ive ever come across. Tamara is a bonafied criminal. Prison time and she does maintenance. ​e

I just wanted to take a moment to highlight Meahgan L for her excellent communication throughout my…read moremove-out process. She was always responsive, clear, and kind which made a stressful transition a lot easier especially when I was sick and with walk-through tours that worked with my schedule due to my teen being home. I really appreciated how she stayed on top of everything and kept me informed every step of the way. I also want to mention the front desk receptionist she was incredibly kind and helpful whenever I stopped by or called with questions. It's always nice to be greeted with warmth and patience, especially during a busy time. I'll be adding another review once Bell completes the final move-out inspection but I wanted to take a moment now to highlight the positive experience I've had with Meahgan L and the front office team. Thank you both for making a difference!

Terrible company. I was in a domestic violence situation which I made clear to them, and they still…read morekept my security deposit even though I A) Left the house spotless with no damages B) It is ILLEGAL to take a security deposit in this situation. There is a reason they only accept a money order or cash for the security deposit. Thieves. I will be taking legal action. Jim Straub - I will keep coming after what is due and what is right not only for me, but for all the other people you screwed over. This company messed with a tenant so bad she ended up going back to school to become a lawyer to protect people from crooks like you. Karma is real and it is coming.

I have never actually rented property from this property management although I have applied a few…read moretimes. Their reception is very nice, but I not had an ongoing landlord/rental relationship.

I recently switched my property management company to Chinook after a year of frustration with Trio…read moremy previous company. Trio was slow to answer calls or emails and took two months to get the place rented. They also marked up services and materials adding significant extra cost on top of their monthly cut of the rent. Chinook other the other hand answers calls and emails immediately, does not charge extra fees for basic services and had a renter in place in two weeks. I am so happy to have found Chinook and look forward to a good working relationship. As a property owner I highly recommend Chinook!

I have rented from Chinook for 6 years now. My maintenance request are always completed ASAP, the…read morestaff are always kind to us. Thank you Chinook