Very professional, very knowledgeable, exceeded my expectations. Super good with hardwood floors, fiberglass tub and shower was spotless.

Unprofessional, liars & thieves. I ended up having to clean AFTER they were hired because they didn't do ANYTHING. The owner also verbally attacks anyone who shares their negative experience instead of owning their mistakes and bad business practices. And the owners claim that my mom refused the refund is a complete lie. Who would refuse a refund for a service that was never done by the people hired?!?! That doesn't even make sense. That's $450 wasted, while we still had to do ALLLLLL of the cleaning. Owner continues to PROVE what a dishonest business she runs in her response. read more

Top of the Class Clean - Example of how dirty this business left my floors after they were paid and how clean they were after I cleaned them myself. - Home Cleaning Near Me - Springfield, Oregon

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This is a great company. The communication has been phenomenal! My questions are always answered promptly. They care deeply about customer service and satisfaction. I was blown away by the deep cleaning my house received . So incredibly clean with the attention to detail impeccable. Super friendly (dog and people!) We are lucky to have such an awesome small business in our neighborhood. read more

I've used the service of Top of the Class Clean twice in since March. I've been struggling with my health and the thought of walking into a dirty house and not having the strength or energy to clean it myself is daunting. Having the lovely ladies at TCC come in and make everything sparkle is definitely a mood boost! They tackled some dirty jobs that were long overdue, and didn't make me feel embarrassed or guilty for letting stuff go for so long. They were very empathetic about my situation, and did such an amazing job. I can't even begin to express how happy I was with their services. I will definitely use them again in the future! read more

The absolute worst. And, I know the owner is going to reply and try to tear me apart. But, I hired them for a move out clean. I was open that the house wasn't in the best shape on the intake form(even parked the conditionas "poor"), but also informed the crew they sent out of areas not to worry about because the landlord was going to do repairs and renovations on. We also informed the crew there were a few items left after our move, and that we would be back the week after to pick them up. Was given a quote and, although hesitant about the price tag, we agreed and had 2 workers come out. We figured the high price meant good work. Just a few hours later, I received an email stating their workers felt the job would take longer than expected, and had left early. Reasons given were the same issues we told them to not worry about because the landlord had to come and fix. Got another email later saying they cancelled the job, but would be billing me for the whole time quoted. As we were out of town, our friend came by to take a walkthrough, and found the crew had left the house a pigsty. Piles from sweeping left in the middle of the floor, cleaning products left around, and only minimal cleaning noticed. When I reached out to the company, the owner replied and immediately began degrading my wife and me, and changing the terms of their "move out cleaning". She accused me of fraud because I hadn't changed the address with my bank yet, and as such had the billing address as the address we moved from (because, you know, it was the address the bank had), and of having one of the most "disgusting houses" her team had ever seen, despite leaving the house mostly clean besides the typical mess from moving and some things for the landlord to follow up on. Every email I sent to discuss the situation was met with rude remarks from the owner, and threats of collections if I was even 1 day past the payment due date. The following weekend, my wife and I returned to collect the remaining few items (maybe 2 small boxes and a Swiffer mop, and some frozen food our cooler wasn't big enough for the first trip). They billed us 4 hours for 2 trained cleaners to sit around and do nothing, but claim they cleaned 2 rooms. My wife and I (disabled and not professional cleaners) took 5 hours and cleaned the entire house, top to bottom, clean enough the landlord refunded the entire security deposit. Which, in the Springfield/Eugene area is a pretty hard feat. read more

The teams from Top of the Class Clean did an excellent job. They showed up when expected and were pleasant and focused on their work. Our glass shower doors have never looked better! read more

After struggling for the past two years with housekeepers that either showed up late or not at all, I was so relieved to find a service that performed the deep cleaning that I needed in a professional and thorough way. Even my fragile collectibles were cleaned with care. I look forward to working with Pam and her crew on a regular basis in the coming year. read more

I'm very disappointed in this company. Pam the owner was supposed to meet with me. I never showed called me an hour later. Rescheduled we went through everything in the house her cleaners were over an hour late. And then they did a really bad job I do not recommend this place. read more

Me and my wife had them clean for us they over charge.very upset.they missed a lot of stuff.plus my wife caught one of there people.sam stealing from her jewelry box.we will never hire them again.she still works for them. read more

Pam and her crew are awesome. Ignore the recent sour-grapes reviews. Top of the Class Cleaning comes into our house twice a month and does a fantastic job. We trust them to the point of letting them clean even when no one is home. read more

Top of the Class cleans my office once a month and does a fabulous job. Affordable. Thorough. Responsive. Super easy to work with. Will do special projects when needed. No crazy chemical odors. Really great service. read more

Recommend against hiring. Workers came late in the day and requested to leave early because it was Halloween. I left for the evening and was out of cell phone range. The next morning I received a text (sent the night before) demanding that I meet the cleaners there at 830 to go over the work so they could finish up the final 1.5 hours. I was not close to town and could not accommodate them, despite having accommodated their request the night before. I anticipated after having already had cleaners in there for 2 hours, and being told they would come back for 1.5 hours in the morning, that the majority of cleaning would be done. Given that I was unable to meet them, I agreed to finish the job myself. When I arrived it appeared that very little had been done except the windows and glass, which were paid for separately. Surfaces and fans, which I specifically requested by cleaned, were not cleaned. Cupboards which I was told were cleaned, were not cleaned. Floors were not cleaned. There was hair in the shower. When I checked the windows, a specific area I'd requested, there was still loose dirt around the windows. Basically, it looked about the same as when I left it. I took pictures and requested to straighten the issues out but was treated rudely and no call was returned. I was charged for 5.5 hours of cleaning while I only received 4 hours of cleaning and can prove that based on phone call records. I was contacted a week later about why I hadn't paid the bill. Given that we'd been in contact via text or phone call, I'd expected a text or phone call in return to straighten out the issues, as I'd received a text saying they were going to straighten this out. Instead I was told it was straightened out via an email, which I never received. In my opinion this company has low integrity and does a poor job. Next time I'll take a look at the BBB web-site reviews before hiring! read more

They came, they cleaned, they were wonderful! Great hardworking crew! Our house is sparkly and smells great. We are real impressed with the job this group of young adults did! Looking forward to seeing them on a regular basis. Would recommend to others. read more

Top of the Class has been coming once a month, for the past year and a half, to give our home a deep cleaning. I always feel like I keep it clean, but when they are done, the difference is amazing. Their standard service includes little things I'd never think to do, and they gladly did special jobs, when asked. read more

I have had the pleasure of having Top of the Class Clean come to my home for years. They have consistently provided exceptional service. They have been flexible and accommodating with my schedule and needs. The quality of their work speaks for itself when you come home to a clean house. I so appreciate their attention to detail. If you are looking for a company to provide amazing customer service and exceptional quality you have come to the right place. read more

Top of the class cleans my small business and my home. Their tagline is come home to Wow and it is always that way when they get done. Both the home and the business are always super clean when they get done. They arrive on time, work quickly and get it done! read more