Management skills - Extremely disappointed with the way this restaurant handled a situation that was entirely their mistake. I arrived after missing the 3:00 p.m. lunch special, so before ordering I specifically asked the waitress if the dinner special was still available. She said yes. I then asked a second time if it was still $29.99 for one appetizer, one entrée, and one dessert. Again, she said yes. Based on that information, my guest and I ordered our meals. When the bill arrived, it was over $104. I immediately questioned it because it didn't match what I had been told. The manager came to the table and informed me that they no longer offer the dinner special. The waitress then admitted, in front of everyone, that she had told me the special was available. At that point, the restaurant had a choice: stand behind the information their employee gave a customer or refuse to take responsibility. They chose the latter. The manager's response was simply, "Sorry, you have to pay for everything," followed by, "The waitress will have to pay for her mistake." That is not my concern. As a customer, I relied on the information your employee provided--twice. Had I been told there was no special, I would have ordered differently. Expecting a customer to absorb the cost of your employee's mistake is unacceptable. What was even more disappointing was the complete lack of professionalism, empathy, accountability, or any attempt to resolve the issue. No effort to honor the quoted price, no partial discount, no goodwill gesture--nothing. Great customer service isn't about never making mistakes. It's about taking ownership when mistakes happen. This restaurant failed completely. You didn't just lose a loyal customer today--you lost future business and countless referrals. I will never return, and I certainly won't recommend this establishment to anyone. Accountability starts with management. Today, your management failed read more

We have been here several times.  - pork soup dumplings  - Xe Lau Special plus extra Beef tendon  - Sugar cane Pork - Pineapple smoothie  - Saigon rib eye steak - Sweet chili wings - Passion fruit drink & matcha coconut  - Vietnamese grilled pork chops  They have 2 locations on the long island  Location: 556 N Country Rd, Ste 22, Saint James, NY 11780 & 4037B Hempstead Take, Beth Page, NY 11714 Must-try dishes: rib eye steak, Xe Lau Special pho, Sugar cane Pork Portion sizes: Huge They also have a loyalty program where you could sign up for free. Each dollar you spend you earn a point. If you get to a certain point, you can redeem a drink, dish, gift card.  This is by far the best Vietnamese restaurant I have been to on Long Island. It's more of a Vietnamese fusion, but they still have some authentic Vietnamese dishes. read more

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I really wanted to like this nearby Vietnamese restaurant, but it fell far short of my expectations. I stopped by in the late afternoon for a quick takeout order. Grilled chicken over rice is a classic dish at almost any Vietnamese restaurant, so I didn't think much could go wrong. I chose the chicken thigh meat, but the marinade just didn't taste right. All I could taste was salt and a sour flavor. I couldn't taste any lemongrass or fish sauce, which are basic ingredients that typically define this dish. I only ate a small portion of the rice and ended up throwing the rest away. I did appreciate that they separated the cucumbers and tomatoes as I requested. Overall, I was very disappointed with the food. read more

Lau Vietnamese Pho - Seafood Near Me - Bethpage, New York

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No more dinner specials due to rise in prices of products They still have lunch one Lots of new fancy drinks Food was delicious as always Service was great So fulllll but had to make room for the coconut jello read more

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Stopped in after visiting brothers 3 pool. I had never been here. Inside is really nice to have dinner with full bar not like the fake Vietnamese take out. Ordered to go the chicken wings and a steak banh mi . It was delicious. The friend chicken wings was super crispy and lots of flavor. They even pack the food to go in an insulated bag. Will definitely be back read more

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I ordered the Pho Ga with thin noodles and added Bone Marrow as well. Everything was absolutely delicious. It was my first time having bone marrow so I was a bit nervous. I scooped it out and into the broth and it added such incredible depth to it. I can't wait to try other items on the menu. Side note : when you order delivery, they add helpful instructions as to reheat! It made such a difference . Very thoughtful ! I appreciated it read more

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I am very glad to have found a good pho spot so close to home! Quaint little spot, inside had a good amount of seating and a very warm atmosphere. My experience here was with takeout. First thing you will notice is the ruby crab box. Certainly confused as to why they use another restaurants take out containers but ok no biggie. Sticky ribs - seem like they were steamed first then maybe hit with the broiler before being glazed in secret chili sauce. They had a decent amount of moisture, the tops had a nice texture and the sauce was yummy Shrimp summer rolls - good flavor. Well executed. Not sure about the mango in there. Peanut sauce was good but a little too thick and certainly not enough of it for all the pieces. The everything pho - Super Bowl they called it? But yea it's got everything. Meatballs are delicious, beef pieces are great. Let's keep in mind the food is not meant to be in your face. The flavors melded well together. Main reason for the 4 stars is, it didn't deliver to what I have grown accustomed to as being top noch pho. Worth noting, their hot sauce is very clean. I'm surprised by this, suggesting they use good ingredients. Overall it gets the job done well while not being the best ever. I will certainly return and try other portions of their yummy menu read more

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We ordered Uber Eats... Doesn't taste like Vietnamese pho ga at all. This was chicken broth..... I asked for wide noodles and it kept breaking on me. The chicken tasted like someone just put Maggi soy sauce, msg, and a baking soda in it to marinade. Like one piece of basil too. read more

Lau Vietnamese Pho - Wide noodle kept breaking - Seafood Near Me - Bethpage, New York

Dear Management, I am writing to submit a formal report regarding an incident that occurred on Friday 5/22/26 during an online order pickup at Lau Vietnamese Pho. When I arrived to pick up my order, it was already prepared and placed in the bar area. An employee asked me for a "number" without providing clear instructions or assistance. The communication was unclear, and I was not properly guided through the pickup process. During the interaction, the employee's tone was rude and unprofessional. I was left waiting for approximately ten minutes while my order remained on the counter in the bar area. As a first-time customer, I found the experience disappointing and not reflective of acceptable customer service standards. I am submitting this report so the situation can be reviewed and appropriately addressed. Sincerely, Yajaira Delgado read more

Lau Vietnamese Pho - Seafood Near Me - Bethpage, New York

It's really unfortunate the food is so good cause the service is so awful that I will not come back. In just 9 months the service has gone downhill so fast that it really does ruin the meal. I've been here 3 times since my 2025 review and each time things just got worse. Came for lunch once and dinner twice. Each time, minimal attention was given was the food was ordered. Our lunch meal showed up correctly but the two dinner meals were wrong both times. I specifically asked for no cilantro and no scallion, and both times (months apart), the bowls came wrong. On top of it, they knew it came wrong but figured ignoring would be the best solution. Not that I would have sent my food back but just some accountability would have been nice. My latest dinner was the end. The food took forever to come out and the restaurant was not busy and minimal take out orders were being brought out. Our food once again arrived incorrectly and I could tell by the servers face that she realized but again, nothing was done. The fire alarm went off in the middle which out of their control, but no acknowledgement, no apologies, no "we are working on it." It took forever to get our bill, redeem our rewards and actually check out. To a point where I sent the rest of my family to the car to wait. The food is good, portions are small which I used to be able to overlook, but after the full experience it just isn't worth it. Coffee also used to be delicious but now it tastes like sugar water. Will not be returning. If you do choose to come, you can expect a decent meal, but when it'll arrive and the service you'll be provided are a complete gamble. read more

Update review: I went again today despite my less-than-stellar experience because I saw on socials that they were having these crazy daily deals and for Mondays, they were offering some of their pho for $6.99, the price pho used to be when I was a wee lass. Jackie (?) was both at the bar and serving as it was quite crowded (probably everyone else heard about these deals). She apologized profusely for us waiting a little bit as a result. We kinda knew what we were going to get (cheapest pho on the block) but I perused the menu and saw they also still carry their lunch and dinner specials. I got the pho tai because I am a sucker for that rare beef slice. My brother got the pho ga. The service was almost a little too impressive this time, as our pho broth was poured table-side from a big carafe. Pho broth was not super, super beefy but I did notice significant improvement in flavor that I think was largely due to better saltiness from fish sauce. I also found the veggies a little crunchier than last time, though the sprouts did have that strong sprout-y taste as a result (I liked it, my brother didn't). The pho ga was super interesting as the chicken was served roasted and on the side, like the marinated pork in pho soon. I'm used to seeing it come shredded in soup, but I thought it was a nice presentation. Overall, everyone at this restaurant were working their butts off for a Monday lunch service, and the extra effort from our server Jackie (?) was very much noticed and appreciated. You really can't beat the price point of these random deals, and I left Lau Vietnamese feeling very satisfied with noodles and hearty soup to sustain me on a rainy afternoon. read more

Lau Vietnamese Pho - Pho tai - Seafood Near Me - Bethpage, New York

My favorite Vietnamese restaurant. Great lunch specials and delicious food. The service is amazing. Local spot near my job, so it's a great place to sit down for lunch read more

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Food was delicious. The restaurant itself is "hip". Our server was very efficient and pleasant. The pho soup was flavorful and there's a choice of thicker noodle which I prefer. We ordered a couple of pre fix meals and it was plenty of food for a large appetite. The meat eaters loved the pork rib appetizer. Fall off the bone goodness with South Asian sauce. The summer rolls were not shy of basil and were crispy chilled. We would definitely go back when the dmv isn't open. This would be our new go to Vietnamese restaurant. read more

Lau Vietnamese Pho - Grilled chicken entree - Seafood Near Me - Bethpage, New York

Yummy! Lau is located next to the Bethpage DMV. Parking is plentiful. They had a dinner special which included an appetizer, entree and dessert for $29! Had the Bun bo hue - delicious! 10/10 - the broth was the right amount of spice and light bone broth! Mango shrimp salad was good. The dressing was very creamy. 8/10 Pistachio cake was fluffy - 8/10 Chocolate trilogy cake was very good. It had some type of chocolate mousse inside the layers 10/10. They also have a full bar! Service was great. Always checking up on us without being overbearing! Overall would def come back to try other things on the menu. read more

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First time here and I will be back for sure. I had the pork chops and then marinade had a sweetness to it, which made it delicious. The spring rolls were crispy and light. And of course, the pho broth was incredible The waiter was very accommodating Henry atmosphere was beautiful. I will definitely be back. read more

Love their lunch special. Sometimes I eat in and sometimes I take it to go. Either way, so much value and delicious food read more

Lau Vietnamese Pho - Lunch special. Summer role, Thai iced and the main course pho is coming - Seafood Near Me - Bethpage, New York

We love this great place! Authentic delicious food with fresh ingredients. Perfect lunch or date night! A lovely Vietnamese secret! read more

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Food is delicious with a great price point. Their daily specials and happy hour are well worth a try and visit. Loved going here with friends for a night out. Would definitely come back! read more

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Finally another yummy Vietnamese spot in Long Island. I ordered take out to satisfy my cravings and I was not disappointed. The spring rolls, the chicken bahn mi and the pork vermicelli were all delicious. What I think is really cool is that they have a lunch special option so the prices were great and it came with a Thai iced tea which was delicious. read more

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We decided to try Lau Pho for my dad's birthday since he loves pho. This restaurant is conveniently located on Hempstead Turnpike with a large parking lot. The service here was great. They were very accommodating to our group and the stroller we had. We ordered a few appetizers - grilled squid, papaya salad and they were delicious. My parents ordered pho and it came in huge bowls and I tried the grilled lamb chops. The food were great portion sizes and yummy! The staff let us know about their lunch specials at well so we're definitely going to have to try it! read more

Lau Vietnamese Pho - Grilled lamb chops - Seafood Near Me - Bethpage, New York

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Food was great! Drinks 10 out of 10 Plenty of Vegan options (main and appetizers) The only reason I didn't give them 5 stars is because I had to constantly FLAG down our waitress. Super busy on weekends (the service can definitely improve) But no less is a great place w/ very dim ambiance read more

Lau Vietnamese Pho - Pho (shrimp) - Seafood Near Me - Bethpage, New York

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Amazing lunch deal! We each ordered 3 items for $15/ each. Comes with an appetizer, entree, and drink/side. I ordered a summer roll, pho Bo viên, and goi ga (pouched chicken salad). Everything's delicious! Have not had the chance to dine in but will for sure in the future! read more

Lau Vietnamese Pho - Seafood Near Me - Bethpage, New York

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Lau Vietnamese in bethpage has been around for about a year but I don't think it's getting enough notoriety. They have a long bar and the fun interactive walk towards the back. That area would be nice for a large group. We started with the pork spring rolls. They're packed with meat and it's almost like they're air fried cause they're not at all greasy. We also got the lychee shrimp. They're so cute in their little flower vase with the Thai basil sprig. For drinks we got Thai tea. Could've been a little stronger but presentation was beautiful. The pho broth is light and flavorful. We got the special and the bun Bo hue. I feel like the bun Bo hue was a little lacking in the meat but the special had a lot. The noodles were a little different. They were just a little bit thicker, giving it a bit more bite. I loved them. It's supposed to be spicy it has that delayed kick in the back of your throat but it's tolerable for those who cannot handle too much spice. The servers were friendly and they ask to make sure you would like all the typical toppings in there which I think is a nice touch. read more

Lau Vietnamese Pho - Bun Bo hue - Seafood Near Me - Bethpage, New York

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Guys today we had pho for $6.99 HELLO??? And it was delicious. So delicious. I don't like chicken pho, I'll always go for beef. Today I tried beef brisket. Also ordered sides beef tripe and beef tendon both delicious. My Latino boyfriend's mom loved it. She loved it so much. Great sign. Delicious pho. I love this place. Packaging amazing. Employees amazing. This place can take all my money. read more

Lau Vietnamese Pho - Big cat - Seafood Near Me - Bethpage, New York

The restaurant boasts a lovely and modern decor that creates a warm and welcoming atmosphere. The space is comfortable and inviting. What stood out the most, however, was the friendly and attentive staff. From the moment we arrived, we were greeted with genuine smiles, and the service was prompt and courteous throughout our meal. It's always nice to be made to feel at home, and Lau Pho certainly excels in that area. As for the food, the portions were generous, especially for the price. This place offers excellent value for money without compromising on quality. Currently they're running a promotion which when you top up $300 vip card you get $60 bonus. Overall, I highly recommend Lau Pho for anyone looking for a great meal, friendly service, and an enjoyable dining experience at a reasonable price. I'll definitely be returning! read more

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Fun times had by all. Went here with a big group and was nicely accommodated. Waitress were very attentive and had a great sense of humor. When we went there we felt like family. Drinks were cheap, food was great. The ribs and wings specifically were 10/10. read more

Always wanted to try this place for awhile now, never had the chance until now. It's better than most other pho places on LI. Broth is very flavorful, portion is huge, price is reason for the portion size, however, could be a little more generous with the basil, very skimpy, only a few leaves were offered. Service is quick and friendly. Place is spacious and clean. Ample parking space. Most likely will be returning to try other dishes. read more

This is the first spot that we found that is very close to Viet food in Queens. We've been there before restaurant week and during. The staff are friendly and can suggest anything that you may like. The portion size of the food is big read more

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The ambiance here was very nice. They had a large screen that would have a fish tank or koi pond on it. But I have to say it wasn't as pretty and nice when it played advertisements with fruit coming down from it. They also had pretty decorations around, giving it a beautiful ambiance. The staff were all friendly and nice. We ordered spring rolls which were ok but they come with an empty sauce bowl. Staff just dropped off the food and walked away, never saying what the unlabeled bottles at the table were or used for. Fortunately they came back to check in and we were able to ask. I got pho ga (chicken pho). The chicken came on a plate next to the soup, not inside it. But what I found really strange is that the chicken was chicken teriyaki, which it didn't say in the food description on the menu. I've had pho a lot of times in many different places. The broth has varied a lot, but chicken teriyaki was a first for me. It made the pho not even taste good to me as it overpowered all the other flavors of the broth. I definitely didn't enjoy it at all and wound up just eating the noodles and not the chicken. read more

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Came here for a quick lunch. Got the lunch special, which was a great deal cause it came with 1 appetizer, size and a main for $15!! The restaurant is pretty new, so the decor is nice and clean. The service is quick with most of the servers speaking either English or mandarin. My favorite was the grilled chicken thigh over rice, the chicken so moist and tender and I just want to slather the green onion scallion sauce over everything. If I go back I will ask for extra green onion sauce on my food. Will definitely go back again for to try the pho and bang mi. Also if you bring kids, they will be mesmerized by the changing digital walls. read more

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Pho is one of my favorite things. I can eat soup all day, every day. I got the special Pho with the bone marrow. Wow. Let's start with the presentation. The HUGE bowl of noodles with the ribeye, meatballs, and shin meat was presented and then they poured the unctuous beefy broth. So soothing. The stars of the Pho were the bone marrow (you must put it in the broth) and I can't believe I am saying this...the tendon pieces. I have been eating Pho since my 20's and never enjoyed the tendon. It was always like extra thick rubber bands. THIS tendon was different. It was soft and melted when you chewed. A home run. We ordered the spring rolls which were beautifully rolled and filled with yummy pork. Wrapped in lettuce and mint and dipped into the nac chom & you have a party in your mouth. The fried tofu was crispy yet soft and delicious when you bit into it. My wife got the lemongrass short ribs that were grilled to perfection. And so flavorful. All in all a great meal on a very cold December night. Well done Lau. Well done!! read more

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The atmosphere is very cozy and welcoming. We went for Valentine's Day. The place was busy but they kept things moving. Now as far as the food,it is amazing and so DELICIOUS! Thank you Sophia and Jackie for always making me feel at home. read more

Let me start by saying that I don't think that pho is worth driving 20-30 min away for. I've tried a bunch of pho places by me and most of them are very average. My wife likes to get pho every so often, but I haven't found one that I really liked. I usually get the same thing - the spring rolls and pho tai. Really tough to get pho tai wrong - noodles are pretty much all the same, the meat comes raw, but the most important part is the broth. This place does the broth pretty well and it gives you a large bowl with all the fixins. The spring rolls were pretty good as well. Service was friendly and the restaurant was relatively clean. I'm not sure if I'll be a regular here since it's 30 min away, but this is probably the best pho I've had on Long Island. read more

The broth was good, pork chop rice was tasty. Vietnamese coffee and Thai tea hit the spot. Staff was really nice, and the lunch special is such a good deal. Definitely will come back. read more

Good flavor, good portion, average cost (server could have been more attentive- she was on her phone) but would go again and recommend!

We have gotten take out from here a few times and it never disappoints!! We have ordered the beef pho, the special one with bone marrow and chicken pho. All delicious, broth is perfect. Everything is packaged perfectly to prevent spills. The chicken thighs have lots of flavor. Can't wait to come back! read more

Very good experience. Polite and friendly service. Large dining area. Large menu. We had a beef pho, some dumplings and Bonh Mi. All very good. Prices reasonable read more

Staff is friendly and not overbearing which I love. Food is great and so are their beverages especially their lemonade and fruit teas. Pho is amazing too. One of the best Pho places in Long Island, hands down. read more

Okay so I wanted to give this place a chance, I got take out. The chicken pineapple fried rice was strange and had the chicken sliced on top instead of mixed in. The vegetable spring rolls did not have a fresh taste and very much resembles a frozen premade spring rolls. The worst thing was the pork ban mi. Which had what I can only assume was a precut sliced of pork on it, I say this because they were cut in spheres like a sausage patty. Overall this food was very disappointing. The front of desk was nice and the price wasn't to bad but I don't think If I wanted pho I would come here again. read more

Not too impressed with their food. Soup didn't taste too flavorful. Meat was rough. Not much to say about their service. Ambience can't say much, as I ordered for takeout. It seems that the containers where my food was served carried another restaurant's name, so it was a little confusing when I picked up my food. read more