I called and spoke to someone in their Customer Service Dept. She was really nice and helpful. When I found out my Urban Outfitters package was being shipped with them, I called and told them I wanted the driver to call me before he dropped off my package. She made sure he did that. I made him verify the address before he left the package. Then someone else from customer service called to make sure I received my package. They're trying. *The package they lost before (from Amazon) was delivered to my neighbor's house. I guess the driver just picked any house on my street to leave the package. Scrub.* read more

We were supposed to have a package delivered on Monday. My wife received the notice that it was delivered at 732 am. Funny thing is I was in the driveway during that time to leave and there was not a soul in sight. Also, there was NO photo of the item being delivered. Of course we did our due diligence looking for it, to no avail. In contacting LaserShip/OnTrac I couldn't speak to a person but I would receive an email within 48 hours. After 48 hrs after I wrote to them inquiring about it. They sent me a generic email stating we completed our investigation and our system showed it was delivered. I will never use this company! 0 stars read more

This is the absolute worst delivery service, if you can even call it service. One package was left 1/10 of a mile away down by the main road, propped against a tree. The tracking said it was left at "shipping dock" which I don't have since I live in a residential home. Another package was left in front of the garage door in the rain and it was run over and dragged under the tire of my husband's car when he pulled out. Another was "left at locker" and was never found. The drivers are so lazy! They have one job-deliver a package on time to the front door, but they can't seem to pull it off ever. And their customer service is nonexistent with no live person ever available. I have no idea how this company is still in business. I would give them zero stats if that was an option. read more

$570 in Christmas purchases from Pandora, unable to locate due to this company. 1st package, the driver fraudulently lied and said it was dropped off at the apartment lobby. 2nd package lied and said it was delivered to the front door when he has no access to the gate. There is a package locker system onsite to prevent this from happening. But yet, no proof of delivery. One thing for sure is that security cameras don't lie. I advise if you find out your purchases are being delivered by Laser Ship to cancel your purchase. Save yourself from headache and frustration of submitting a claim. If you're reading this and had your purchases loss, stolen, or never received. File a complaint with the Federal Trade Commission & The Attorney General office for fraud and theft. Let's shut them down! https://reportfraud.ftc.gov/#/ https://www.oag.state.va.us/consumercomplaintform/form/contact read more

Low budget, ghetto version of a delivery service. Absolute worse ever, repeatedly, every time read more

Well, I guess I am on the same bandwagon as all others. iHerb keeps using this wretched company for deliveries. I'm sure its cheap for them, but terrible for your customers! Package was just delivered to another address and the bozo driver took a picture of a garage with no HOUSE NUMBER (shocker there?) and its not our garage. Meanwhile, LaserShip has NO PHONE support nor does iHerb. Also, LaserShip drivers (seems like they just give ANYONE the job with unmarked vans or they use their own vehicles) drive like maniacs. read more

I am so frustrated with this company! The driver delivered my package to the wrong address and no one knows where and what are they doing! Just outright thieves read more

Terrible company. You can barely get the information to contact them. You are put on hold while the menu repeats again and again. It is horrible. My package was supposed to be delivered today but it says "exception". I am not in a gate community. It's a safe area and Amazon drops packages every day! Why couldn't they deliver my package? I can't get anyone on the phone to find out. Automated message says my wait time was "greater than 1 minute", I have been on hold for greater than 10 minutes. The chat was a complete waste of time! It can only answer what is in the FAQs. This is beyond annoying. read more

This is the most rudest parcel delivery company. I have videos of the same driver throwing packages on the door step. I called Ontrac 3 times and they said they talked to the driver, well I caught him again on video throwing a package on my neighbors porch. So I walked up to him and confronted him. read more

This shipping company deserves a -5 every time I order diabetes supplies and they use this company as the delivery service I never get them! John Wolfe. The package was delivered read more

Would give them zero stars if I could. My package should've been delivered on Monday, it's now Thursday. Every day it goes "out for delivery " and then 5 minutes later, there's been a delay and it"will be delivered the next business day". Try to call them and you'll stay on hold forever. Contact them via their site as instructed and you'll never get a response. They suck so bad they've caused me to write my first Yelp review. Great job, turds. read more

Lasership company is bunch of crooks stealing packages and may be selling by themselves. This company should be shut down. They lost 3 packages of mine in 10 days from different shipping companies and claims they delivered to WHOM!!! When you contact their customer service it is one of the worst who talks to you like either DUMB OR Goons that they can't do anything about the package lost and they can also not connect you with the managers. How can every other courier can deliver but only packages thru this company goes missing. There is some bad things happening with this company. read more

never and i mean never use this shipping company. there is no one to talk to. everything is automated.

This is the WORST company EVER!!! They say they delivered the package, and you cannot find it. Reason, they NEVER delivered the package!!! You cannot contact customer service as they do NOT answer the phone or answer your email inquiries. Filed multiple complaints against this company with the BBB and am now contacting Attorney General's office to SHUT THIS COMPANY DOWN! If we keep filing complaints, the company will be shut down!!! read more

STOP LYING ABOUT THE DELIVERY. Lasership always lies about the delivery. They updated the shipping status as "delivered" and end up with delaying or even losing your package. Even if you lost our packages, at least be honest and not to causing more trouble for us. Every time I'll need to spend all day waiting for the expected delivery and receive nothing at the end of the day then wait more days to see if there's just a delay and finally realize my package was lost and have to spend more time contacting the customer service. Especially when I need something in urgent, if only Lasership could not lie and notify me about the package lost, I would have order the replacement much earlier. Your shipping is already a disaster, just stop lying because it will cause more trouble!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

How is this place still in business? They literally put the package at the wrong address almost all the time and know that it's the wrong address yet they mark it as delivered. I just found food for the week in the middle of the side walk down the street, you can't make this up! read more

This service is awful! 3 packages shipped 3 packages never received!!! I told the companies that I ordered from that if they use Lasership vs UPS, then I will never order from them! read more

omg! just had my first experience with them.. they "delivered" my Sunbasket meals ready to eat not only one day late with no good explanation (thanks to Sunbasket well packaging w/ ice pack.. it is fine) HOWEVER - THIS COMPANY IS THE MOST lazy and unprofessional!! It arrived today but yet it was left on the sidewalk/driveway entrance in which one of my neighbor almost back into it!! WTF! I have an easy access to front door (with shades) but yet the delivery guy was so lazy probably just tossed it out as he drove by? just called Sunbasket to tell them to never use this carrier / delivery company ever again!! on the edge of driveway and sidewalk is not "front door" as they indicated on their delivery report. read more

There are approximately five types of packages one may receive from Lasership: "The Opener" The box is open, items are damaged. That's what insurance is for, but it's a headache. "The Ghost" The box never arrives. It may have disappeared into thin air, perhaps as part of the classic Craig T. Nelson version of Poltergeist. "I'm Here, But Not Really" Amazon says it is delivered. The internet says it is delivered. The internet even says someone signed for it. There is, however, no package to be found. It may show up hours later, generally without the need for any signature at all. "The Delay" Processing, forever. Shipment delays, forever. Why? We may never know. "The Unicorn" The box arrives on time, still nicely sealed. Items ordered can be enjoyed on time. I can count these experiences on one hand, and am genuinely surprised each time this happens. Which one will you get? read more

I'm so sad to hear this company is from my hometown Vienna, Va! Every time I get something shipped by LaserShip (from Plated, Blue Apron, and Amazon) something goes wrong. This time, Amazon notified me that I needed to contact the carrier to resolve the delivery issue. After kindly explaining to the LaserShip customer service representative that this has been an issue before but some couriers have been able to gain access to my apartment's package room, I thought we would troubleshoot the problem together since it is recurring. Instead, she ignored my explanation and simply angrily said "WELL HOW CAN WE GET YOU THIS PACKAGE THEN?" To which I replied, "I just explained that I can get you through the front gate but LaserShip needs to get an access code to the package room from the apartment, all the couriers have one." This made her very angry I guess and she just kept aggressively saying that they don't have the code and how can they deliver the package today. I stopped her and asked why she was getting upset with me and raising her voice? She then yelled, "MA'AM I AM NOT RAISING MY VOICE," (haha the irony was unreal). I asked to speak with a manager, she immediately said none were available at the moment, I said I'd hold, she said she couldn't let me hold (angrily, of course). I just reiterated that I didn't know what I did to upset her and she yelled at me again I can't remember about what and I said "Okay, well I expect a call from your manager toda-" "GOODBYE MA'AM" and then she hung up on me mid-sentence. Was great to be yelled at at 8am for no apparent reason. I can't believe that woman works in customer service. Just appalling. read more

My package was expected to be delivered on yesterday, and now it's saying check back in 24 to 48 to get a delivery date. This is the fourth time I've had a package go missing from Lasership. This is unacceptable. Anyone reading this should pay extra shipping if possible to get your packages delivered by FedEx or UPS. I wish I could give ZERO stars. read more

If I could vote ZERO stars I would ! The worst , most unreliable customer service ever ! Lasership is a company to NEVER do business with. They said a package was delivered on Weds July 7th, and it was NEVER delivered . We have a ring doorbell that records everything - a blatant lie on the part of Lasership- STAY far away from this company and save yourself a lot of grief and a lot of time ! read more

If it was possible to give 0 stars I would. There is a reason that they have a 1 star rating. Any time I've had items shipped through laser ship they say "unable to gain access" even though we have a concierge 24/7 who would gladly let anyone in with a delivery. We never have problems with any other shipping company. It is also a bigger problem because the items we've had shipped through them is food, meaning it's perishable, so we never receive it in time to actually consume it. This company is a joke and I'm surprised any company would use them to ship items. read more

The worst service in the world. Never received my items. They said they delivered it and never did. This company is a JOKE do not use them. read more

I ordered airpod pro from amazon. Went downstairs about 20 minutes after it was delivered. Found an empty box with the open side faced down. Contacted landlord about this and saw on camera that no one else touched the package. It was stolen by lasership delivery person. On camera, he shook it as if to prove there was something inside of it. Then left it on the front door and took a picture. But yep I have it on camera that it was opened when I received it :) unacceptable. 0 stars. read more

LaserShip - Couriers & Delivery Services Near Me - Vienna, Virginia

These guys are completely fraudulent and deceptive. They completely changed the tracking information to say that the package was delivered. The information prior to that had the package lost and in Ryan Va until it was updated to say it was delivered 10 hours earlier to my address. Needless to say, no package. Awful, and they alter the history and now I have to go fight with company to get a refund. If they just admitted they lost it, I get it, mistakes happen. Now its a mess. read more

Negative stars. I do not understand why reputable companies use LaserShip. In fact, I now refuse to do any business with companies that do use this horrible shipping company. Why? Because, as a shipping company, it's supposed to delivery packages. It does not do the ONE thing it bases its entire business on. My most recent package was shipped via LaserShip, and was supposed to arrive a few days ago. They "attempted delivery" but failed because they required "additional information." You just need my address, which you have, and nothing else. No gate code, no combination, no anything. It's a standalone house for godssake. Also, I was home all day and never saw anyone come by to attempt delivery. Same thing happened the next day. Same attempted (but really not attempted) delivery, same "additional information required." I contacted them, and they said they probably needed a gate code. THERE IS NO GATE CODE OR ANYTHING. And then the third day, they didn't even bother trying to attempt delivery. Instead, they "lost" my package. It was a package from Sephora, and I'm 99% sure someone "lost" it in their own house. Never again, LaserShip, never again. I'm so surprised it's still in business. read more

Don't know where my last review went, but I will HAPPILY write another. If someone is using Lasership as a provider, CANCEL. DO NOT USE. I have had 2 packages go missing through this company in a matter of 2 weeks. Initially, I ordered almost $100 of shoes through JustFab. Never had an issue with shipping b/c they never used LaserShip. According to them, my shoes were delivered to my door and I signed off on the package. The signature? A BS loop. I never signed for anything. I live in an apartment, so did you go to the wrong door and hand off my stuff? There are massive numbers indicating which apartment is whose. I emailed customer service, and Mikolaj said their "investigation" concluded and they found no issue and I need to contact the seller. EXCUSE ME? I emailed back, no response. After I posted my 1st review, LaserShip responded and told me to send an email to their supervisors. I emailed last Tuesday and have received no response. JustFab reshipped my shoes. I left instructions on Lasership.com for the delivery person to leave my package in the secure locker literally next to the front door of the lobby. Parcel Pending is not a new locker company...it's everywhere. AGAIN, it says that my package was delivered but left in the lobby. We don't have a doorman or front desk. Did the driver steal my package again or did they just leave my stuff on the floor next to the locker? I call customer service this time and they're doing another "investigation" and speaking with the delivery person. Fire whoever you have making deliveries b/c it's apparently too hard to put boxes where they belong. Fire whoever oversees them b/c it isn't being fixed. Fire customer service b/c they have the same automated response. Any good reviews are probably from the employees trying to save the organization, but it should be disbanded. Delete my review again, and I will repost the screenshots I've taken. Do not tell me to email again, because you didn't answer the one from 6 days ago. read more

Zero stars. Horrible services. Sephora uses Lasership in this area and it messed up every time! They never dropped my packages at the right spot. Well I live in an apartment and sometime they dropped my packages at the front door of the building instead of my door and sometime I found my packages in front of my neighbor's door. And they lost my packages once. This time was even worse. I couldn't find my package after it showed 'delivered'. So I went to leasing office to ask if they found it. Luckily a guy in the leasing office said he saw a package in front of the door of his building which is next to mine. I went there and guess what, yes it was mine. They dropped my packages in the wrong building! What could I say? I just hope Sephora could read my email and stop using Lasership. read more

I never received my package or any updates. As long as the company I ordered from uses this company I will NEVER order again. My husband didn't get his anniversary gift and it made me look bad! This company sucks &@()%}€!\+! read more

This company is garbage stated they attempted to deliver my package but what they didn't know before they lied is that I'm a stay home mom with nothing but time on my hands! Funny that UPS and fed ex can deliver my packages but for some reason this company couldn't not to mention after I send a email requesting for someone to call me not two hours later my package is on its way back to Walmart I will be reaching out to Walmart to let them know that I don't feel this company should be one they use for customers who trust to get there packages and sad with all that's going on you would think businesses would value customers and there reputation more read more

I shop online all the time and never have any issues with any delivery service, except for lasership. It's my first time dealing with them and I'm shocked at how awful they are. My package has been "out for delivery" for 4 days and now and my tracking won't update anymore. I called customer service (after getting no response from the email inquiry I sent) to figure out where my package is and all the woman said was "sorry". I don't understand why I don't have my package yet. There's $200 worth of items I purchased floating around my city and no one can tell me anything. I'm absolutely pissed. read more

Ordered shoes from Under Armour several times. Every time they have shipped with Lasership, the shoes are never delivered. The tracking always states delivered. I believe someone in the Nashville, TN office is stealing products. Now add that lasership does not have a way to get in touch with a live person. Terrible company!! read more

Lasership, Inc did not deliver my package. The independent contractor hired to perform this task has taken my package. We had a snowstorm today and there was but one set of footprints to and from my porch at the time of the alleged delivery. In the picture uploaded by Lasership, the package was nowhere near my front door or doorbell. No one rang the doorbell although our cars were parked in the driveway. This " Independent Contractor" simply placed my package on my porch, took a picture then stole it for themselves! From now on, if any online merchant states it ships with LaserShip, I will not make a purchase. I will just order online for store pickup or on Amazon to deliver to a Locker. I have made several complaints and want a refund. This is a shipper issue not the merchant. read more

I have never heard of this shipping company "ever" and my very first package was delivered to a house with a totally different house number on it (delivery picture included). I am really more disappointed in the company I ordered from because is this even a real shipping company and why not use one of the more reputable companies such as USP, FedEX etc. The horror continues... I call the customer service to report the missing package and all I get is a self service recording that takes you no where. They really need to improve on all aspects of their business but more importantly this shows me any body with a cellphone, call forwarding, and a delivery truck can run a business. read more

Updating my review from 1 to 5 stars because of my experience with LaserShip driver, Marcus Cunningham! He went above and beyond today and I am so thankful for it. Background: I am heavily pregnant and in the middle of a kitchen remodel and we were relying on our Freshly order to get us through dinner all week. The package was supposed to be delivered yesterday, but due to snow it was postponed. I called the facility to let them know the package was time sensitive and would be trash if it didn't arrive today. The warehouse manager told me they would mark it as damaged and I would get my money back because it didn't look like it would make it today. I was really disappointed because I didn't care about the money, I needed the meals. It took me 2.5 weeks just to get this delivery date and I didn't want to go another week of eating out. Marcus was my driver and personally called my cell to let me know where he was at. He let me know the weather was bad and wasn't sure if he would make it but he would try his best. Then he proceeded to make our delivery his next priority. He was at my house in a matter of 20 minutes and risked his life in the snow to make sure the package got to me. When he arrived, I didn't realize that these drivers use their personal vehicles. I thought they would be in trucks so I can imagine why he was so concerned about driving in the snow. I can't tell you how much I appreciate the customer service that he provided and his commitment to getting my package to me in a timely manner. Honestly, he deserves a raise! LaserShip needs more drivers like Marcus (especially after reading some of the reviews on here). I was actually impressed with the warehouse manager as well, he called me back like he promised to make sure I got my package. Thank you, Marcus! I appreciate you! read more

Sephora packages have a tendency to go missing with this company. Twice they've marked my package as being delivered, and twice there was nothing left. When the second delivery attempt was made, I was home, and received a text saying that it was delivered. There was no activity on any cameras, and no description of the exact location where the package was left (front door, porch etc). I don't know if they misplaced it, or a driver/ worker absconded with it. To claim that it was dropped off is extremely dishonest, and I will file a BBB complaint if I this happens a third time. read more

Absolutely HORRIBLE delivery service. They DO NOT deliver to your apartment, instead they leave your package outside of the building or in the lobby and packages get stolen! They do not ring your doorbell to at least notify you that they are leaving the package in the lobby. This is getting absolutely ridiculous and someone needs to be terminated. read more

This is the worst shipping company'. I have had two packages delivered to houses that weren't mine. I live in Georgia and had one delivered to New Jersey. Plus, you can never talk to a person for help. I have done the online instructions for contacting them for wrong house delivery and NEVER hear back other than they are looking into it. I'm still waiting 5 months on the first one. They must be cheap for retailers are using them. Ive had to have my packages resent from retailers. They just deliver packages to any address they want to because they are delivering to the correct address. Worst company ever!!!!!!! read more

I order from Butcher Box and Thrive market regularly and received my packages on time, then Lasership began delivering for them. I had 3 orders in a row from Butcher Box "disappear" in lasership's facility in Chantilly va. I tracked this package each time right to their facility, called them (that number now no longer works) the woman I spoke with confirmed it arrive but was no longer there...what a mystery that a box clearly marked "Butchers Box" disappeared. I finally cancelled butchers box (they have really good products by the way) and explained to them the issue. They essentially lost almost 800 bucks worth of meat in one facility (I got my money back). I had 3 orders from Thrive market not arrive either but it was from clear incompetence, After numerous complaints to Thrive market I did receive all 3 orders (they were actually the same order repeatedly sent) and found out from the driver that the driveway looked dangerous....it's literally a gravel drive way the UPS guy drives on in reverse. These guys suck, if you use a company that uses them you should at least inform them that they suck. I'd rather pay more for shipping and actually receive my package. read more