Austin's is a great place to buy a used New to you car! Their finance manager Serge is phenomenal!…read moreGreat numbers! Sam was my salesman and he was transparent, easy going, and professional to work with. I will be returning for my next car adventure!

1 star. Reached out to Austin's Auto Sales about multiple Jeep Wranglers they had listed and the…read moreprofessionalism was terrible. I made reasonable offers based on Kelley Blue Book values, mileage, and the year of the vehicles, and instead of having an actual conversation, Adonis responded with laughing emojis and attitude. Cohen was even worse, after declining my financing offer, he sent sarcastic messages like 'Missed out on a great deal' after changing the listing price. I understand negotiating is part of car sales, but acting immature and disrespectful toward potential customers is not how a dealership should operate. JD was the only one who didn't respond rudely. He just didn't respond at all. The Jeeps also seemed overpriced for the mileage and age, and any attempt to discuss pricing was met with ego instead of professionalism.

The salesperson at Legend was incredible. He answered every…read morequestion, totally read my vibe, and made the whole process feel like a conversation--not a sales pitch. No pressure, no weird energy. I now feel a sudden urge to go on a hike, pet a dog, buy flannel. Also find myself waving at other Subaru drivers. I didn't just purchase a car, I purchased a lifestyle.

I bought a car here from out of state. They were really romancing me on the phone and promised to…read morehelp with registering the car and getting the car setup for the transfer. After my down payment went through they left me hung out to dry. No quote on transport and "forgetting" to call me back. It was clear I was on my own. I got the car with one fob and an uncut key. Something that was conveniently left out of the details during the purchase. Of course I called them to help me with this in which months later I'm still waiting for a return phone call..Ahem, Maxwell.... I had to get a new fob and both keys cut, but was told there's mysterious 3rd key out there somewhere by the programmer. Big shout out to Alex for trying to get me to send them my paperwork with the transfer in support of their side after not helping me. I'm still working on it, girl.

My 2009 Subaru Forester was totaled when a guy high on meth rammed into my car in front of my…read morehouse! I was ready to pull the trigger on buying a (semi new) Subaru Forester or Outback when my housemate reminded me of what a good experience he had buying his outback from Roosales. Although I would have liked something newish (2020 and newer) They had another forester that was a year newer than mine and in great condition. Although the milage was high, I know that they went over the car with a fine-tooth comb, AND it IS a Subaru, IYKYK. I found their prices to be reasonable, and I like that there is no haggling! A few days after I got the car home my headlights went out. I was ready to go buy new lights, but first called Anne and she was kind enough to order them for me. As the weekend got closer and then lights hadnt come in yet, she and her husband Craig offered to come to my house in Tacoma to change them for me over the weekend. After installing the bulbs it became clear that it was the switch and not the bulbs. Craig came to my house a couple of days later, picked up my car, fixed the switch AND filled my tank! I am so happy I decided to buy from Roosales, their customer service was above and beyond. VERY satisfied customer!

Best car buying experience I've ever had. Hands down. Honest people and a pleasure to work with.read more

Amazing customer service with Ashely and Eric. 1000/10 They both have so much patience and are very…read moreunderstanding of everyone's needs. Ashely personally stayed late behind and helped with the process. I'm vexing thankful for their help and can't thank them enough. Whatever you need please come see Ashely and Eric. They won't let you leave unsatisfied. Again 10/1000

Overall a great experience, I wanted to trade my truck and get a newer, smaller SUV that was better…read moreon gas mileage. What an easy process!!! Nate was great and they had me in and out and very satisfied as quickly as they could! Aboslutely would recommend again!

My husband and I applied online and received a call back from Jonas letting us know that we were…read morefully approved for a car loan. We scheduled an appointment and drove down to Olympia the next day. When we first got there we were given a paper application and then were told that in order to be approved for a loan, we would have to trade in our other car (that was in a repo status). We specifically put on the application that we didn't want to trade in any car. We had made plans outside of the dealership to sell privately, but were told that it was a stipulation of the bank and we didn't have any option. We were hesitant, but continued with the paper application. Jonas ended up 'finding a way' to make it work without a trade in. Things started out a bit rocky, but got better the longer we were there. Jonas ended up getting me and my husband into a nice, clean, solid car (2014 VW Passat). He was very helpful and friendly. He listened to our needs and worked around our bad credit. He was straight up, no pressure. We are so happy with our purchase and would definitely buy from him again. Jeff O. helped us finalize the sale documents and seal the deal. He was experienced and friendly and worked with Jonas behind the scenes to get us the car we wanted. The reason for 4 not 5 stars was because of the trade in mixup and that they went to the gas station and gave us a little under a half tank after we bought the car. For us it's the little things that make all the difference, so I would suggest that they fill the tank up for new car buyers, especially on cars above $10k. It would be nice to have seen the CarFax as well. Other than those very minor things, these guys were absolutely awesome!! I would definitely purchase from them again. This place was legit. :)

Great sales team, uncertain of the quality of their service department…read more Washington Auto Credit is the best! Joe was very friendly, helpful and straightforward throughout the process. Ryan was open and honest about what we could afford and Joe helped match us with a car that was perfect for our situation. They did not pressure us into a vehicle that was outside of our budget even though we were approved for more. I highly recommend this place! A great overall, low-pressure, experience. They lose a couple of stars because the car was not detailed to our expectations. There were nasty stains on the carpet, seats and crevices, grease, and trash from the previous owner. This is more of an indictment of the I-5 Cars service team. However, we postponed buying the car a couple of days for them to "detail" the vehicle and it looks as if they only did a surface wipe. To their credit, WAC did offer to take a look at the problem and possibly rectify the issue. We ultimately decided to a pay for a detailing professional to do the job since losing trust in their service capabilities and not wanting to drive back out to their location. Still a location I'd recommend to anyone looking to buy a new or used car.

Bait and switch. The truck I wanted according to him was having vin # issues. Offered another…read morevehicle and said the deposit was $200. Told him I wanted the original truck, suddenly the vin # worked. No mention of any deposit changes or increase in the deposit for the organ truck I was interested. I sent the $209. Contacted them to determine delivery and suddenly I owe another $100. I refused and asked for my $200 bank and he said he'd already paid the the truck to be in my name. No truck, no refund. Scam artist. He went back on everything he said. Poor communication, bad practices. I'm a disabled senior and he basically ripped me off for $299. Sinful and plain wrong. .

My experience at this dealership was great! I bought my first car here, and I'm really happy with…read moreit. They have good, affordable cars, and this is definitely the best used-car dealership I've found in Milton. Highly recommend! Very good to have been attended by Moe and Mahmood

Well, my last truck I had to do a lot of work too. With no help…read more This is my second truck. I got them traded the other one and motor blew up within 38 hours. . They fixed it not even 5000 miles into this motor and this is fucking up again. Came with no paper work or anything. No wonder these guys are shut down..... fuck you auto max and others

I am disappointed in the attitude of the staff and owners. The staff, when asked to please not…read moreswear as my grandmother didn't appreciate it, continued to very loudly and profusely swear constantly. That's where I should have decided to take my business elsewhere. Then, when I had to take my vehicle in for the second time in less than 3 months, I wanted to discuss my concerns with the owner. Instead of speaking to me respectfully, he decided to treat me like I didn't understand the bill and entirely ignored everything I had just said to him. Which had nothing to do with the amount of the bill. At all. He was extremely disrespectful, disrespected my intelligence and was brash and rude. I would not recommend this dealership if you wish to buy a vehicle with any ounce of honesty and integrity.

Well well well so many things I could say but I'll just start off by saying low pressure, none…read moreactually. Very helpful and really nice bunch of people who work here. They are dedicated to their staff and to their customers. Would I come back and buy here again or refer them. Yes I would. Ask for Bryan. If he's not available he will give you one of his quality employees also even the General Manager Darryl is approachable and friendly. Everyone here is. I just can't promise you hot fresh coffee but lots of variety lots of good values and c'mon down tell em Miss Queen referred ya!

Found my car listed in marketplace, reached out to Ryan. He worked with me to get all the financing…read moreand paperwork squared away before I could make it in the office, without selling it to someone else! I was very specific about what I wanted and needed and he went above and beyond! The whole dealership has been great to work with. I was in and out. The warranty they have is great also. Thanks Ryan!

Service had a few speed bumps, however Roman the service manager ensured the work was done…read morecorrectly and most of all making sure customer was satisfied . I appreciate the effort and satisfaction, knowing that the job was done, right. Give korum service a try

This place doesn't even deserve one star. Their service department is garbage and they don't hold…read moreup to their word. I would never recommend anyone to get their car serviced here.

I bought my 2010 Civlc here back in Nov 2019 and I cannot say enough great things about this place!…read moreNot only were they super nice & helpful, but my car has been going strong this whole time. They won't sell you a lemon - and the next time I'm in the market for a car I'll be going here again!

I've always been afraid to buy used cars with the impression that I'm paying for something that has…read morebeen worn and used. Also, why sell a car unless there are problems with it, right? My BF did some convincing for a few months before I started looking into used car dealerships. That's when I found Matthew Motors! Never once did I feel the pressure from them the entire time I was there. They just gave us the key to the 4runner we saw online and all the time we needed with the car. We tested the car as best as we could before finalizing the paperwork. I still remember before signing the papers, I asked what happens if there's something wrong with the car as I noticed the car was sold "as is" on the paperwork. They said to just give them a call and talk to them "after all, they are not in the market to sell defective cars". Fair enough. That same day, I drove 4runner around and my worst nightmare came true. THE. HORN. DIDN'T. WORK. Of course, I tested every button in the car BUT the horn *facepalm*. I immediately called them then took the car back the next day so they can have a look at it. Long story short, I had to take it to Toyota to get it diagnosed since they couldn't figure out what was going on. Toyota charged us over $500 just to DIAGNOSE what was going on and when I got the car back, two panels were missing, the cruise control and none of the buttons on the steering wheel worked. They insisted the issue was the spiral cable needs to be replaced which also caused the horn to fail.....alright(*eye-roll*) I took the car back to Matthew's Motor, gave them the diagnosis that Toyota gave me, then Jacob and Levi got to work. Not only did they get the horn working again, but they were also able to get the buttons on my steering wheel plus the cruise control working again(which apparently Toyota didn't plug my car back). Jacob and Levi, if you're reading this, I just want to say "THANK YOU SO MUCH!!" PLUS, the entire time I left my car there, Brian was extremely responsive to text and kept me updated with the status of my car at all times. I will recommend this dealership to all my friends and family and anyone I ever talk to around the Seattle area who is looking for a used car. They are an honest business, will do everything to make things right even though they contractually didn't have to. To Jacob, Levi, and Brian: Thank you for not traumatizing my first experience buying a used vehicle.