The vehicle itself appers to be in very good condition after approximately a month. The issue that…read moreI have is with the salesman and his representation of the vehicle. He told me that the reason that the engine was extremely loud was because it was a HEMI. That was a lie. The Dodge Charger comes with dual mufflers. The second set of mufflers was missing and this resulted in the louder than normal sound. In addition to this, I was informed that the reason that the tire pressure sensor was activated was that there were after market tires on the vehicle. This was also a lie. Les Schwab replaced a sensor and the warning signal went away. In each case, I did not ask the question 'Why?'. The salesperson (Adonis) volunteered the information. But for the fact that he lied to me I would have given this business a 5 star rating.

I want to start by saying my saleswoman, Dawn, was great. She was friendly, helpful, and made the…read morebuying process easy. I also want to recognize Paul, the shop manager, who has gone above and beyond trying to help me throughout this situation. He has communicated with me, advocated for me, and continued trying to find solutions. My frustration is NOT directed toward Paul. Unfortunately, my overall experience with Austin Auto Sales after purchasing the vehicle has been extremely disappointing. Less than a month after purchasing my WRX, it developed major engine problems and ultimately needed an engine replacement. I purchased an extended warranty specifically for peace of mind, but I've now been without my vehicle for nearly two months, while continuing to make payments on a car I can't drive. I still don't even have my permanent license plates and am on temporary plates. The warranty eventually approved a replacement engine, but now there is another issue. The replacement engine needs timing belt service which the belt is worn tensioners are bad and the engine is used, which isn't covered by the warranty. Considering how quickly the original engine failed and how long I've already been without the vehicle, I asked whether the dealership could help with this additional expense. What really disappointed me was learning that my 1-star Google review was brought up when assistance was discussed with upper management, with the question being raised as to why they should participate in an additional expense for someone who left a bad review. That doesn't sit right with me. A review is supposed to reflect a customer's actual experience. I didn't leave a negative review for no reason. I left it because a vehicle I had barely owned suffered a major engine failure and I've spent nearly two months dealing with the aftermath. At this point, I'll pay for the timing belt service out of my own pocket. I'm done asking for financial assistance. I just want my WRX repaired and returned so I can finally move forward. I understand used vehicles can have unexpected problems. What matters is how a dealership responds when those problems happen shortly after a sale. Again, Dawn was great during the purchase, and Paul deserves recognition for everything he has personally done to help me afterward. Unfortunately, those positive individual experiences don't change how disappointed I am with the overall situation and the response from upper management. After nearly two months without a vehicle I had barely purchased, this experience has completely taken the excitement out of owning it. I cannot recommend Austin Auto Sales based on my experience. If you're considering purchasing a used vehicle here, do your homework, get an independent inspection, thoroughly understand the warranty, and understand what support you may receive if something major goes wrong after the sale.

I prayed for the right car but didn't think I'd find one that fit everything I wanted. Then I…read morecalled Dan Renard at Puyallup Nissan, and by that afternoon I had a beautiful SUV I didn't even know I wanted! Cute quite smooth!!' Dan was truly a blessing, and everyone there was amazing. Such a great experience

Great place to buy a car! Great place to get maintenance done! Service department is wonderful!read more

BEST CAR BUYING EXPERIENCE in my 40yrs of life. The dealership is smoothly run, cars unlocked, no…read morepressure sales, test drive smooth, car purchasing was a breeze. All digital and quick, populating all our data to each section for the purchase process. Lastly, PATRICK Ogonji is the best salesman to work with. Congenial, kind, humble and and ZERO pressure. He is so accommodating and gracious. Give him a promotion!

Great experience. I came to test drive one car, and wound up not liking it. I saw a few other cars…read moreon the lot I liked better, I was able to test drive them, while they appraised my car. They offered me a decent amount and they also were able to beat my Credit Union's % rate, so I decided to buy the car. I was in & out in about 3.5 hours. I have purchased a few cars through CarMax in AZ, and always liked their sales approach and their service dept. Eric Legg was my rep, and he did a great job, Gracia handled the final paperwork and they both got me on the road in a car I have always wanted.

We just had the best car buying experience we have ever had. We worked with Jamie, and the entire…read moreprocess from start to finish was less than two hours. It was a super low-pressure sales environment with someone incredibly friendly and knowledgeable. Working with Jamie felt more like hanging out with a friend than working with a car salesperson. The dealership itself is comfortable with complimentary coffee that didn't suck. The finance manager was straightforward without any high pressure tactics to push additional services, and we even got some all-weather mats thrown in for good measure. Hopefully we won't be in the market for another new car anytime soon, but when we are, this dealership will be our first stop.

Brianna, I do apologize, but next time don't send me to Carla and don't WASTE MY FUCKEN TIME! I…read moredon't appreciate you reaching out to me sending me over to Carla. This dealership and the people who work there are unreliable, untrustworthy and inexperienced! BE CAREFUL WITH THEM!!!!!!! Don't be fool by this UNRELIABLE DEALERSHIP! No one here is Experienced LIKE WALKER'S RENTON MAZDA! GO SEE experienced people who can get you Financed and is transparent and trustworthy, MAI, TREY AND DAN!

I recently purchased a new Toyota Tacoma from Toyota of Puyallup, and the experience was excellent…read morefrom start to finish. They went the extra mile to locate and bring in the exact truck I wanted instead of trying to sell me something they already had on the lot. Sipha and Van were both professional, friendly, and easy to work with. I never felt pressured, and they made the entire buying process comfortable and straightforward. If you're looking for a dealership that listens to what you want and is willing to put in the effort to earn your business, I highly recommend Toyota of Puyallup. Thanks again, Sipha and Van, for making this such a great experience!

Quoted in the Low $200s, Then Told It Would Cost More Than $400…read more I purchased my 2024 Toyota Sienna XLE from Toyota of Puyallup in November 2023. Before scheduling a brake-fluid flush, I called the dealership and was quoted a price in the low $200s. Based on that quote, I drove more than an hour from Bothell for the appointment. After I arrived, service advisor Liam told me the service would cost more than $400 because my Sienna is a hybrid. The dealership had access to my vehicle information when it provided the original quote, so I do not understand why the correct price was not given before I made the trip. After I objected, the dealership honored the original quoted price but described it as a "courtesy." Honoring the price I was quoted should not have been treated as a special favor after I relied on it when scheduling the service. The service manager was unavailable when I tried to address the issue, and my subsequent attempt to contact the dealership by email was unsuccessful. The dealership ultimately performed the service for the original quoted amount, but the attempt to more than double the price after I arrived significantly damaged my trust. Customers should be able to rely on a service quote--especially when the dealership already has the vehicle's information. Based on this experience, I would not return to Toyota of Puyallup for service.

Cameron Hartle & Chase Bryne delivered outstanding, professional service--smooth, efficient, and…read moretruly exceptional experience! Saying they went above and beyond doesn't come close. I can't speak highly enough about them. If you're looking for a car this is the place to go.

They lied about my certified cashiers check needing to "wait to clear" in an attempt to steal the…read moreloan from my banker, who had worked hard to properly earned my business . Good deal on the car once I got thru the scams

Shout out to Maxwell and Legend Auto Sales for making our experience effortless today. They have…read moregreat transparency, patience, and knowledge. He listened and shared great information without being pushy. I really appreciate it.

I bought a car here from out of state. They were really romancing me on the phone and promised to…read morehelp with registering the car and getting the car setup for the transfer. After my down payment went through they left me hung out to dry. No quote on transport and "forgetting" to call me back. It was clear I was on my own. I got the car with one fob and an uncut key. Something that was conveniently left out of the details during the purchase. Of course I called them to help me with this in which months later I'm still waiting for a return phone call..Ahem, Maxwell.... I had to get a new fob and both keys cut, but was told there's mysterious 3rd key out there somewhere by the programmer. Big shout out to Alex for trying to get me to send them my paperwork with the transfer in support of their side after not helping me. I'm still working on it, girl.

Need a dependable reliable vehicle but don't think you'll qualify for financing?…read moreGo see Mike the magic man at Sunset Chevrolet in Sumner. I'm on disability. My credit score is in the "poor" range. Magic Mike, Mark, and Peter at SUNSET CHEVROLET worked tirelessly for 2 days to put me in the vehicle of my dreams, a 2018 Chevy Equinox. They lowered the asking price by about 5k, got me an excellent rate at at a credit union, and a payment I can absolutely manage. There was never any pressure. Their goal was to make sure I was happy and boy am I!!! Magic Mike is one of the nicest people I have ever met. He is honest, has impeccable integrity and does his job to help people like me. We hit it off so well I feel as though I have a friend for life. They definitely made a HUGE difference in my life and I will never forget it. I've been in lots of dealerships in my lifetime and NEVER have I been treated so well. When I woke up this morning, I immediately went to see if it was still in my driveway convinced I dreamt it all, but it's still there!!! Thank you Magic Mike, Mark, and Peter. You gave me a gift I never thought I would be able to have. You guys are truly awesome.

I had a great experience and being far from my home I have never taken advantage of the oil change…read more Love the life time warranty and tho only have 40, miles pasted the 5 year warranty most offer. Month or two after the 5 years truck started " bucking"had it hailed in to nearest Chevy dealer. "WOW, I better have lots of money on my credit card." I just said do not worry. Also suggested I might want to go out and look at a new Chevy truck. Nope! "Big job and no idea when I would get it back." Next morning at 9 AM my "truck was ready." Got there. "What kind of insurance do you have?" "Darn good!" Went on about Sunset Chevy until I almost got the "boot." People followed me out and gave my Sunset Chevy + Ford pitch! Getting really good at it! All true so real easy!

My husband and I applied online and received a call back from Jonas letting us know that we were…read morefully approved for a car loan. We scheduled an appointment and drove down to Olympia the next day. When we first got there we were given a paper application and then were told that in order to be approved for a loan, we would have to trade in our other car (that was in a repo status). We specifically put on the application that we didn't want to trade in any car. We had made plans outside of the dealership to sell privately, but were told that it was a stipulation of the bank and we didn't have any option. We were hesitant, but continued with the paper application. Jonas ended up 'finding a way' to make it work without a trade in. Things started out a bit rocky, but got better the longer we were there. Jonas ended up getting me and my husband into a nice, clean, solid car (2014 VW Passat). He was very helpful and friendly. He listened to our needs and worked around our bad credit. He was straight up, no pressure. We are so happy with our purchase and would definitely buy from him again. Jeff O. helped us finalize the sale documents and seal the deal. He was experienced and friendly and worked with Jonas behind the scenes to get us the car we wanted. The reason for 4 not 5 stars was because of the trade in mixup and that they went to the gas station and gave us a little under a half tank after we bought the car. For us it's the little things that make all the difference, so I would suggest that they fill the tank up for new car buyers, especially on cars above $10k. It would be nice to have seen the CarFax as well. Other than those very minor things, these guys were absolutely awesome!! I would definitely purchase from them again. This place was legit. :)

Great sales team, uncertain of the quality of their service department…read more Washington Auto Credit is the best! Joe was very friendly, helpful and straightforward throughout the process. Ryan was open and honest about what we could afford and Joe helped match us with a car that was perfect for our situation. They did not pressure us into a vehicle that was outside of our budget even though we were approved for more. I highly recommend this place! A great overall, low-pressure, experience. They lose a couple of stars because the car was not detailed to our expectations. There were nasty stains on the carpet, seats and crevices, grease, and trash from the previous owner. This is more of an indictment of the I-5 Cars service team. However, we postponed buying the car a couple of days for them to "detail" the vehicle and it looks as if they only did a surface wipe. To their credit, WAC did offer to take a look at the problem and possibly rectify the issue. We ultimately decided to a pay for a detailing professional to do the job since losing trust in their service capabilities and not wanting to drive back out to their location. Still a location I'd recommend to anyone looking to buy a new or used car.

Buying a car can be stressful... unless you're buying it from Kia of Puyallup. From the moment we…read morewalked in, the vibe was all class and zero pressure. The dealership is spotless, organized, and everyone we met was genuinely friendly, not the "I've had six coffees and a quota to hit" kind of friendly, but actual friendly. Our salesperson Sean was an absolute rockstar. His knowledge of the Kia EV9 is next-level, seriously, the guy could teach a master class on this thing. He explained every detail in plain English, answered every question without missing a beat, and somehow managed to make torque, charging rates, and drive modes sound exciting. Sean made the whole experience feel more like chatting cars with a buddy than sitting through a sales pitch. Jacob was also awesome, super helpful and made sure everything behind the scenes ran smooth as butter. Together, Sean and Jacob made a dream team. The whole dealership runs like a well-tuned engine, clean, professional, and welcoming. Even the coffee was good (and I'm picky about coffee). You can tell they actually care about their customers and take pride in what they do. If you're even thinking about checking out a Kia, especially the EV9, go see Sean and Jacob at Kia of Puyallup. You'll leave with a smile, a great car, and maybe even a new favorite dealership. The Kia EV9 is flat-out awesome, it's like driving the future but without the sci-fi soundtrack. The instant torque, smooth acceleration, and whisper-quiet ride make every trip feel effortless. No gas stations, no oil changes, just plug in and go. The tech inside is incredible too, from the massive screens to the ambient lighting and smart features that actually feel smart. After experiencing this level of comfort, power, and efficiency, I honestly can't imagine ever going back to a gas engine again. Once you go electric, everything else just feels... outdated.

Service department is awful! Love my vehicle but would rather get a root canal, then deal with the…read moreservice department when I bought my van I purchased a lifetime oil change, but I don't even go there for that anymore. I pay for it at a place that's easier to deal with. The hatch shocks wore out on my 2022 Kia carnival and I was three months past the five-year warranty and they wanna charge me over $2000 to replace them.