Everyone there has been awesome. I helped my SIL with her first car buying experience. Stephen Hammes was easygoing and made my SIL feel at ease. They were just there to check out the crosstrek and were planning to buy the car at another time. Prior to coming in, we have communicated with Chloe online who arranged an appt with Stephen so they can see the car in-person. My SIL and her husband instantly fell in love with the Crosstrek during their test drive and decided to purchase it that day. We came in shortly after 6 and were already out by 8. read more

Tacoma Subaru - Car Dealers Near Me - Tacoma, Washington

Martizes Holma was amazing so helpful and the process was easy Bought a Crosstrak hybrid read more

I highly recommend Stephen Hammes if you're looking to buy a car. He was friendly, professional, and accommodating. He wasn't pushy or trying to oversell me on anything. It was an easy and positive experience. read more

Service department is just Horrible, don't waste your time. Go anywhere else.. they don't return phone calls and clearly don't care about losing business. read more

After having a rough experience at what turned out to be a pretty shady dealership, my wife and I took a chance and drove from Seattle to Tacoma to test drive a used Hyundai Kona at Tacoma Subaru. From the jump, Will was a breath of fresh air. Friendly, knowledgeable, and open, he answered all of our questions and was willing to negotiate fairly on price. The car was in immaculate shape and we bought it then and there. We'd happily drive an hour again to hit up Will for our next purchase. read more

We love our Subarus and had a great experience purchasing our Forester, but our service experience at Tacoma Subaru was very disappointing. We had a scheduled 10:30 a.m. appointment for an oil change and windshield replacement. I dropped the car off early and was initially helped by Patrick, who provided a loaner, which I appreciated. However, he made a snide remark about how long the windshield had been at the dealership, despite my explanation that we had moved and that the part took a long time to arrive. Near 4:00 p.m., I was called and told the oil change had not even been started and asked if the dealership could keep my car overnight. This was never communicated in advance and was not an option, as I live about an hour away and have two young children. I was not notified the car was ready until after 5:00 p.m., with no apology for the delay. At pickup, Jenna informed me I needed to pay for the oil change, even though we were told twice that our first oil change was included--once when purchasing the vehicle from Mike McGinnis and again when the appointment was scheduled. When I explained this, I was told there was no note in the system and that Subaru "doesn't typically do that." The interaction felt dismissive and rude, and no solution or escalation was offered. I later emailed the service manager, Travis, and never received a response from him. I was contacted once by Jennifer, who stated she was not authorized to resolve the issue. The following day, we received a message stating they would not issue a refund. Between the poor communication, long delays, rude treatment, and lack of accountability from management, this experience fell far below the customer service standards Subaru promotes. We will not be returning to Tacoma Subaru, and I would encourage others to consider a different location if they expect to be treated with respect. read more

Racist & unprofessional. My boyfriend, Jesús, and I visited a dealership to check out a STI. What should have been a simple meeting turned into an uncomfortable experience due to the conduct of one of the employees, Mackenzie ("Kenzie") Williams. We had an appointment scheduled with a representative named Nick, who unfortunately was not present when we arrived. Instead, we were assisted by Kenzie. From the very beginning, the interaction took an unpleasant turn. After my boyfriend introduced himself as "Jesús" (pronounced Heh-soos), Kenzie asked for his full name and, without waiting for a response, guessed and referred to him as "Jose Hernandez." Not only did she mispronounce his name, but she also assumed an entirely different, stereotypically Hispanic name. The assumption felt dismissive and racially charged setting the tone for the rest of our visit. Trying to move past the remark, we continued the process. However, while preparing the paperwork for a test drive, Kenzie made a deeply inappropriate comment, stating that she had certain documents for him to sign "to make sure [she] isn't kidnapped and taken to Mexico." She quickly tried to brush it off by adding "or Canada," but the damage was already done. Her attempt at humor trivialized racial stereotypes and made us very uncomfortable. Beyond the discriminatory remarks, Kenzie's demeanor was cold, robotic, and condescending. Despite my boyfriend being a skilled heavy-duty diesel mechanic with years of hands-on experience, she spoke to him as though he were inexperienced or incapable--likely due to his age and ethnicity. When we pointed out visible damage on the rear end of the car, she ignored it entirely, dismissing our concerns as if the issue did not exist. When my boyfriend mentioned he was beginning to build credit and might need a co-signer, Kenzie abruptly cut him off with the question, "You don't have any credit!?" Her tone was unnecessarily harsh and patronizing. She then admitted she had "never handled a situation like this" and had to fetch her manager--an admission that reflected not only her lack of professionalism but also her lack of preparedness for her role. read more

i was at tacoma subaru needing my key fob taken care of. miss allison raymond helped me. she went above and beyond with her service and problem solving. she had a smile and was friendly the whole time and did her best to take care of me. 10/10 if you need anything. she is great read more

Tacoma Subaru - Parts department - Car Dealers Near Me - Tacoma, Washington

We thought we had a deal on a vehicle. When we told them to calculate it with Idaho instead of Washington, which is where we live, we never heard back from them again. We had airline tickets to fly over and pick up the car and thought we were going to be getting it. Bad customer service. I emailed the manager, and never heard back either. They didn't even sell the car, they went to another dealership. Very disappointed in their lack of professionalism and communication. read more

Super professional sales staff (Jacob) who ask qualifying questions without being too pushy! He was one of the best salespeople I've worked with! Enjoyed our shopping experience and learned a lot about the brand of Subaru as we test drove a couple of vehicles. Didn't enjoy being handed off to other salespeople who are not as savvy, but understood as Jacob was slammed the 2nd time we went in. While we didn't end up purchasing from this dealership, I would recommend Jacob was a go-to for test driving and overall amazing car-buying shopping experience. read more

I hit a garbage can with my passenger mirror and I needed to replace the mirror itself and the bottom piece of the cover. Two auto parts stores told me Subaru will not let them sell the parts and I had to go to the dealership. When I called and asked for Parts, a man was helpful, made sure the parts were in stock and told me the price (almost $200 for about $20 of material). When I got to Subaru, the helpful man wasn't available and the woman who was available took my breath away with her rudeness. She asked me what I wanted and then paid no attention to my answer while she worked steadily on her computer. She reluctantly looked at the piece I needed after I was insistent. After being told twice I didn't need the top piece and examining the top piece which was intact she tried to sell me the top piece I didn't need, which I'm guessing would have been at least $100. The whole time she was rude and condescending and I felt cheated she tried to sell me something she knew I didn't need. I was so upset when I left I didn't get my purse's side pocket zipped up and I realized 1/2 hours later my debit card was missing. I called and a man I talked to who left me on hold for a long time eventually came back and told me it was in Parts. I drove back through terrible traffic to pick it up and they didn't have it. They gave me an insurance card, $20 and some stamps and said they hadn't seen the card which had been with the other items. I would have gone to the bank first if they hadn't told me they had it. As I turned to leave, very upset, the woman at Parts, a different woman, snarled at me in an especially nasty tone, "You're welcome," as though they had provided a good service and I should be grateful. Believe me, I wasn't feeling thankful to them. Those 2 women deserve no stars but I left 3 for because Steve, a man who was in front directing people to where they needed to go because some sections of the dearlership were closed, helped me snap my mirror pieces into place, which I was having trouble fitting. He was patient and kind and helpful. read more

POOR service! Avoid this dealership! They called and texted me to confirm my appointment on Sunday 1:30pm of a pre-owned vehicle. When we drove almost 60 miles down there, they told me the car was sold last night! I wish they had the courtesy to give me a call or text telling me this on Sunday morning. And something doesn't add up, they close at 7pm on Saturday, text to me confirm appointment at 7:56pm, and told me in face the car was sold on Saturday? read more

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My family and I have been doing business with Tacoma Subaru for almost 25 years. We've purchased 17 cars from them and have enjoyed working with Pat McCoy and the entire team. I have and will recommend Bruce Titus and his team to anyone I know buying a car. read more

Stephen Hammes was fantastic. Customer service was refreshingly good. The entire buying experience was positive, a rarity I think with most car dealers these days. read more

Terrible customer service. The owner chooses to blame me, the customer, for raising concerns about the inadequate "carwash" they provide. The carwash for life, which is actually a car rinse, is supposed to be offered to customers who purchase a new vehicle from this dealership. I have taken my car in four times and the car always came back with areas still covered with dirt. I asked employees how the car is "washed" and they said it is only rinsed with water, no soap and no brushes. The owner basically called me a liar for stating this fact on another review platform. The owner said they do use soap and brushes. However, the dealership's own website states a carwash is available only to customers that get a service done. A car rinse is available to all other customers who purchased vehicles from the dealership. What a disconnect this owner has. Now, why would they state this in their website if it isn't true? This is very deceptive, bate and switch. All I have ever asked is for a decent carwash. A carwash I was promised when I purchased my vehicle. Yet, the owner would rather blame me for raising the issue than address it. I even mentioned that it might be as easy as conducting maintenance on the carwash but apparently he is too pride filled to listen to my opinion. Prospective customers beware. If this dealership isn't willing to accept constructive criticism on such a simple issue as a carwash then what are they going to do in regards to major issues? I believe you will be S.O.L. Buyer beware. Do your research on the dealership you plan on doing business with carefully. Look at reviews and make an informed decision before committing. After you sign on the dotted line you are at the mercy of the dealership. Don't be a victim. Learn from our mistake. Note: management if you do respond to this review please don't insult me by saying you value me as a customer. If you did I wouldn't be in this perdictament. And don't blow smoke up my skirt and tell me to contact you for a resolution. I've been dealing with this ever since we purchased our vehicle from you and I always get passed off to another person. Dealing with this for aproximately four months ago. So freaking tired of it. read more

i've now purchased 2 cars from here. each time has been great. i would say my experience yesterday has been the best of the two. shout out to mike (sales) and eric (finance). i went into get my car serviced. ended up leaving with my ideal car. it was seamless and they made sure we were able to get out in time to watch the seahawks win. amazing experience! i would also like to thank jenna in service for being patient and knowledgeable about what needed to be done with my old crosstrek! read more

Catalytic converter purchased and replaced by Tacoma Subaru failed after one year. I had my catalytic converter replaced by Tacoma Subaru in August 2023. In November 2024 my engine light came on. I went to Tacoma Subaru and was informed that my catalytic converter needed to be replaced. The company Tacoma Subaru bought the part from had gone out of business and it took two weeks to track down the warranty, figure out repair options and pricing. The service fee was waived after I expressed frustration with the part failing so quickly. After approving replacing the part it took another six days before my car was ready for pick up. A day after picking up my car my battery died, resulting in a tow. I am giving two star only because my technician was helpful. read more

Here again after a while away. Have a 2023 Legacy Sport now. The staff is nearly all different but that isn't surprising. New express service building is ok. My only gripe today is having to pay extra for a tire rotation during a 6000 mile service. That and the oil change came to nearly $150. Call me old school but $150 for an oil change and tire rotation seems steep. This is a Subaru not Mercedes or BMW or any other higher end luxury or sport vehicle. It's 4 quarts of oil, a filter, and 6 minutes to rotate tires. 6 seconds for an F1 crew. Given this is the first service on this vehicle and I simply didn't have time to do myself I paid and was satisfied although a little put off by the price. I think I'll be servicing it at home from here forward for around $30. read more

Last year my son bought a used Subaru there with 91k plus miles. It was a certified used vehicle. The even hooked him into extended warranty. At the first oil change, he had to replace the brakes. Now yesterday after his 2nd oil change, they tell him he needs the 90,000 service to the tune of $2000.00. What a crock. I feel like they took advantage of a first time car buyer. Why wasn't the 90k service done before he bought the car. Seems crooked to me. read more

I had every intention of writing a 5 star review when I walked out of the dealership with a car I had wanted for years. The sales person was kind and patient, he showed my kids his modified Subaru and let them rev it while we signed papers and they were so excited. Unfortunately I cannot do that. Do not make my mistake. I had inquired on a 2022 Ascent and asked the out the door price and was given an excuse as to why they couldn't. I should have pressed harder, but didn't. The price and mileage of this particular car was on the surface very good. I wanted to proceed with the purchase so I secured my own financing with my credit union. I was approved for an amount that should have been very close to the final total. I communicated this up front before I stepped foot inside. Fast forward to actually going to the dealer and everything went well it seemed. They focused on the monthly payment, which was much more than I expected. We eventually got it down to a reasonable sum and moved forward. I guess I didn't realize that I still never saw an itemized breakdown of the out the door price. It was late and I was trying to leave, so the financial process was expedited. After we left I realized the total financed was $10,000 more than the sale price, I expected about $5,000 for tax title and license. There is no excuse for me not noticing right away. At that point I had already finalized the purchase and it was too late. I was upset and honestly didn't want to know why it was so much more. I finally went through the paperwork and saw that there was a $1500 charge for ceramic coating interior and exterior. I can assure you this car wasn't ceramic coated, 100% positive. I also saw a $650 charge for a new windshield. If I had noticed these charges at the time, or had they been pointed out, I would have never agreed to those. Even if that meant not getting the car. I accept my part in this, but there's no excuse for adding those charges and not pointing them out specifically. I walked away from a 2023 Ascent at a Larson dealership because they added a $1500 LoJack and $400 break system. The difference here is they immediately gave me the itemized out the door price and I saw those charges. Please, please don't make the mistake I did. Take your time and get the itemized breakdown of the total before you even go there. If I had to do it over again I would have gone to Larson, where at least they were transparent about the additional charges without me having to beg for the final price. read more

I purchased used vehicle here and they owe me second key. They called me to schedule key pair and when I drove long way to program key they told me the locksmith was not available on that day. It's a terrible service experience and that cost me a day for not working. They didn't confirm the schedule before I arrived. I'm disappointed and probably won't come here again. read more

Taryn Graham was AMAZING! Car buying is always a ton of nervewracking. After the 4-5 hours we spent at Tacoma Subaru, I left feeling well informed & that I had a made a friend in our sales rep, Taryn. I came in thinking I wanted a Forester, but left with a 2023 Outback - Taryn took our wants and needs out of a car, and showed us all the ways that the Outback would make more sense for our lifestyle. Taryn made sure to follow-up with us in the days after the purchase, to make sure that we loved our Subaru. The negotiation was painless & I felt I could be very honest and transparent with what my expectations were. Seriously great experience AND I got a hot car out of it! :) read more

Tacoma Subaru - Car Dealers Near Me - Tacoma, Washington

It's been another year and still great service and friendly, knowledgeable people working at this wonderful dealership. Just dropped in for my oil change, tire rotation and free check (list of oh so many things I don't want to think or worry about). Not even 40 minutes start to finish. Just enough time to grab a free snack and coffee and wonder why HGTV is always the same show. I do love my Forester Wilderness I bought her (great deal and rate) and how nice the people are here. They also practice the Subaru recycling and sustainability as well as having food drives (and other items) during the holidays. Great dealership and I highly recommend stopping in. PS They don't care where you bought your Subaru, they will take great care of you and your car. read more

When a company has excellent phone service they go to the top of the list of places I want to do business with. Tacoma Subaru has that. I feel treated with respect and kindness, and am confident that my issues are heard taken care of. Thank you Subaru- especially for your phone representatives! read more

For the first time in 40 years I didn't look up a car's value before buying it. Just a couple of months ago, Tacoma Subaru sold me a car valued at around $5000 for $22000, meaning they ripped me off for $17000. I was going to go in and look at Outbacks tomorrow morning but the thought of going there makes me nauseous. read more

Shoddy repair work, bogus warranty coverage.Purchased a new Outback. Got a great deal. Had all service done there. Oil plug fell out a month after an oil change and caused the engine to seize. Needed a new short block. Took 2+ months to repair!! and Their warranty didn't cover it. A random accident.!. Paid $8,500!! A month later, after 3 road service for dead battery, needed a new battery. That was covered. 600 miles later the heater froze and steam gushes. The coolant system is damaged. No warning light!!! Coolant hose wasn't connected at all!!! Again, not covered by warranty , a random accident! so I am out $400! What does the warranty cover?? Don't buy a new or used car from them if you expect to have a warranty honored. Their repair service is low quality, then they don't take responsibility when it breaks. They will Never service either of our cars again! read more

Do not buy a car from Tacoma Subaru! Do not buy a car from a Bruce Titus Dealership!! They have been giving me the runaround for over a month over $500. One excuse after another. We forgot where it is. We don't know where it is. One piece of baloney after another. There are a lot of places to buy a Subaru. Tacoma Subaru is not one of them read more

Tacoma Subaru - Car Dealers Near Me - Tacoma, Washington

We bought our second Crosstrek from this dealer and couldn't be happier, the process was smooth, we got a decent amount for our previous Subaru, our sales person was attentive and kept us in the loop about our custom ordered Crosstrek '24. Yes, it is a car dealership so they're in to make money and there's just no way around the whole process but there are dealerships and then are better dealerships like this one. We'll most likely purchase our 3rd Subaru from them too, many many years from now hopefully. read more

Disappointing. My sister-in-law has a new Forester with 7000 miles. Problem with a low tire sensor, so she took it to the service department. They "fixed" it, it came on again within a week. She took it in again, they fixed it again. Her app said it was the front right, same as last time. The service writer said the techs worked on the wrong tire the first time. It happened again, she took it in, was told she has a hole in the sidewall and needs a new tire. She bought it (they only sold her one because her tires were still so new). Less than a week later, she had to take it back again. The tire they sold her has a damaged stem. THEY CHARGED HER TO REPAIR THE STEM and said she would have to talk to the manager (gone for the day). She emailed him but has not heard back. I hope he steps up and does the right thing. read more

Went and got a vehicle from these guys in August I believe. I was told"this is a great vehicle" knowing I wanted to get something family friendly with a wife in the third trimester. After a not even a month of having it, back up camera screen was completely messed up. Reached out regarding getting it fixed but didn't have the time due to up coming travel that was planned straight into a 5 week out of state school. Upon returning and taking it out for a family trip to visit. I receive warning signs that stated "service shifter" going over the pass. Returning from our trip I got fed up and took it in to get looked at. After they had my vehicle for 2 weeks (I believe) I was told they couldn't find anything. The entire time I'm there the only thing I hear is "don't worry we aren't charging you a diagnostic fee". News flash buddy no shit you're not charging me a diagnostic fee for looking at a shit vehicle you sold me. The service people were kind and understanding for my frustration's. They noted hey maybe it's a grounded wire or something but when we ran the codes we didn't get any issues. Why are you going to sit there and tell me it's possibly a grounded wire instead of search for it and fix it? This place is ridiculous, I wouldn't recommend getting a vehicle (and every single warranty in hopes you don't have to use it) just to receive minimal help. read more

Tacoma Subaru - Car Dealers Near Me - Tacoma, Washington

DON"T ORDER ONLINE FROM HERE!!! On 10/19/2024 I ordered a part from Tacoma Subaru. I received it just under a week later. It was the wrong part. I ordered the lower cap for my driver's side outside mirror. They sent the right side piece. So, I called to see if we could fix this. I was told that because I did not include the VIN, the wrong piece was sent because they couldn't tell what car I had (I had answered all their questions describing the car, Year/Model). I did not have access to my car because I was at work. I drive a work vehicle to work and home. If the VIN is so important, why didn't someone call me and inform me of this. If that were the case, I would have gotten them the number. Now, the issue at hand. They want me to pay to send back the wrong piece at which point they'll send me the correct one. I already paid nearly $13 to have the item sent to me. If I send it back, it'll probably be another $13. So, I'll have spent $26 on part for which I paid $20. I argued with the person on the phone, I did not get her name. I asked to talk to someone above her to try and work this out. I was put on hold, the woman came back on line and told the person's door was closed, so she apparently was with someone. That was 2.5 hours ago and "Renee" has yet to call. DON"T BUY FROM THESE PEOPLE. Charlie Gaylor Texas read more

Just left the dealership with cash in hand and had two things happen; 1) first the sales person quoted me the sticker price rather than the dealership price posted on the internet ( $4,500 higher ), then 2) my trade-in was based off the wrong Kelly Bluebook value and they also said the 4wd in my truck didn't work. When I showed them the KBB.com price they just ignored it and then when I showed them the car inspection I received last week they ignored that also. All tolled, they ignorantly and blatantly tried to steal ~$9,500, hoping I would just accept it. All they could say was, "jeez, we never make a mistake that big". This dealership is so unethical! Stay away from them. Just go to another dealer. You'll regret ever walking on the show room floor. read more

Getting my oil changed. Been so nice working from home, it's been a nice stretch from the last one. Seriously people, don't go to Jiffy Lube. I used to go there and so many horror stories from others some poor experiences from myself, it ends up costing the same...not worth it. The Subaru dealership is amazing. And yes they have Saturday morning availability if you can't go during the week. Everyone who has every spoken with me or worked on my car here has been the nicest human being ever. I've also never felt like I couldn't trust them. When they say I need something replaced or I will soon, they back it up with measurements and tell me approximately how long I can wait to get it done, etc. I never feel nervous coming here. Oh, they have also been amazing giving me free loaners a few times and rides home when I had more work done than an oil change. Work I have had done here since I bought my Subaru (not from them) less than 2 years ago: - rear brakes - steering flush - some other flush - a few oil changes - engine service and repair for oil leak under warranty - etc (last summer I went on a road trip and got everything done with my oil change that they recommended just can't remember all what). I was told to take my new (to me) Subaru to a Subaru dealership by a friends husband who works for a different Subaru dealership and couldn't be happier I listened to his advice! Since the service advisors text you to keep in contact as they're working on your car, I can call out some of the amazing folks who have helped me- Jenna N, Darrell A, and Colton C. These humans are awesome. read more

I bought a used vehicle and Matthew was really helpful. I've had the car a week and discovered a couple big issues that they missed. I'm confident that they will rectify the problems. I will update soon and increase my rating. read more

My spouse wanted to buy a new car that better fit our needs and we had a wide range of cars in mind. Isaiah was extremely helpful in helping us narrow down options and put my husband in his dream car. The whole team was very helpful and worked with us to get exactly what we wanted (weather proof mats, a new key fob, and lower price). Isaiah was very friendly and the whole experience felt like they were working with us and not just working towards a sale, very professional! read more

The people behind the counter in the Express area of their service center seem to be much friendlier than the grumps in their regular service shop. My main beef is that Subaru charges $119 for an oil change. That's right. It's an outrage but if you go anywhere else you have to save your receipts, etc., if an issue arises later during the term of your warranty. Recently, when I owned a Toyota, Toyota of Tacoma only charged about $70, and they also do the routine inspection just as Subaru does, and their oil changes are COVERED for the first two years after purchase. For as much as I am paying for a new Subaru the least they could do is also cover their oil changes. This fact alone may influence my decision when I am ready to buy a new vehicle. read more

I'd give them a ZERO if I could. Travis is the service manager and he treats his employees like crap. There has been multiple instances where cars have been sold with open recalls that involve safety, many employees aren't even trained properly and mistakes made by the techs themselves have costed customers thousands of dollars. People have complained to Bruce himself but he cares more about making money rather than customer service. I will no longer be a customer there ever. I've seen all of these things in person many times before and it's just wrong. read more

Jon was great, very open and receptive. Made the car buying process very easy, 10/10 recommend! read more

Tacoma Subaru - Car Dealers Near Me - Tacoma, Washington

I decided to come here after a miserable experience trying out Subarus at another dealership on this street. From start to finish, I was treated with respect and listened to, and buying a car was extremely easy even during the Covid-19 pandemic. I worked with a total of 3 people to make my appointment, test drive, and negotiate/sign paperwork - Clareesa (initial emailing), Eric, and Tyler. I can't thank them enough for making this process so pleasant! I will recommend them to everyone looking for a car in the future, and plan to return when my husband's car needs replacing. read more

This review is based solely on my experience with the Sales Manager, Joel Bowlin. On Thursday, January 9, 2020, at 6:28 pm, I called the dealership after finding out about the horrible experience my parents had when purchasing a vehicle from this location. My father, who is 73 years old, expressed all the things that went wrong and explained how this was the WORST customer service he had ever received in his life. I asked to speak with the General Manager, Dennis but he was gone for the day so I scheduled a call for the next day at 11:00 am. On Friday, January 10, 2020, I received a phone call at 10:28 am from the Sales Manager, Joel. He introduced himself in a somewhat friendly manner and said he had a note to give me a call. I explained that I requested a call at 11:00 am because that's what time my lunch was and also that I requested to speak with the General Manager. He said the GM, Dennis, was getting ready for a trip and if there was a problem, he would probably have him deal with it anyways. I explained the situation with my parents - everything from their experience, to the lack of customer service received, from the salesman giving the wrong information about my father's handicap plates, the finance manager telling my father to lie to the police if they pulled him over for driving illegally with both the temporary paper and the handicap plates on, letting my father leave in a car with no gas, not refunding him the gas money that was promised, not answering his emails, charging him fees that should never have been charged, working in a service/maintenance contract, giving the wrong APR... the list is so long that I can't even go through the countless errors that were made by the staff at this location, to include Joel. Joel was very offensive, which I would have expected from a normal employee but not a manager. He did not once take responsibility for his or his employees actions nor did he apologize for any of the things that happened. Instead, he blamed some of the experiences on my parents. At one point, he even said that my mother made it hard to speak to her because she looked unapproachable. I'm sorry... that's just her face. You're the one who gets paid as a sales manager to do your job; if you don't want to deal with it, step down as a manager. Joel could not or would not comprehend what I was saying. He kept bringing up irrelevant information, saying things like, "if my customer service was so bad then why did your dad come back the next day?" My dad came back the next day with my mom because he wanted my mother's name on the documents as well. Like I said, he wasn't understanding the problem, instead, he heard one thing and came up with a fast excuse that was irrelevant. After the first 10 minutes, I couldn't even get a word in. Joel would talk over me, yell at me, stop me mid-sentence. I had to ask him if he was done so I could continue, when he said yes and I started talking again, he would then talk over me. It was like talking to a child throwing a temper tantrum. Joel also stated that he had been doing this job for 19 years and that he trains the guys on this stuff. This is disturbing. How can someone like himself be a sales manager, training the people underneath him, to be the same as him? I feel sorry for anyone who is trying to buy a car from this location. Please beware. Make sure you read every document, go over every detail, double and triple check what you are signing. After having this conversation, Joel said he didn't like to be made to look like a crook. Well, those words never came out of my mouth, they came out of his. And if you feel like my explanation of things made you feel like a crook, then maybe you should change the way you do business. I strongly advise NOT purchasing a vehicle, new or used, from this location. You will absolutely find better service, LITERALLY, from any other dealership than this one. There are so many illegal activities taking place here. I feel like Subaru's customers need to be made aware of these things. read more