Honest people. Highly recommend. Gave us excellent advice on repairing vs replacing, Yep spending…read more$500 to fix a 12 year old fridge was a bad idea,

Very responsive and affordable priced. Most of the appliance repair companies either never call me…read moreback or never show up. I'm so glad that we found John to replace our washing machine pump!

If I could give a negative star rating I absolutely would…read more Whatever you do, DO NOT CONTACT THIS COMPANY FOR HELP. They are the absolute WORST. Edward Dobbins was scheduled to assess freezer and dishwasher. I followed up with Family First to confirm whether the appointment was made. She was hostile and yelling stating "GE has no right to schedule for Family First." If true how would a consumer client know? After providing account details, she LIED claiming the appliances are not under warranty. GE (who assigned this pitiful organization as a sub contractor to perform the needed work) confirmed the warranties ARE VALID. Same female continued to share "GE refuses to do anything to correct the issues and it is out of Family First's hands so they closed both service tickets, without following up to inform me. I made a follow up telecon w/ GE the service advisor was surprised at the DISRESPECTFUL treatment I received and revealed that what Family First shared was untrue. Two new service tickets were created AGAIN, a GE CERTIFIED technician conducted an in home assessment, created a report, called twice to follow up and provided me step by step detailed guidance. I followed the steps and am awaiting follow up actions from GE. Services Dishwasher repair, Refrigerator/freezer repair

They do not call back they do not show up they LIE and said they message not true. The guy is…read moresupposed to come on Sunday !!??? Never showed up never got follow up call GE is unable to get a hold of them I highly recommend that they go out of business. I highly recommended GE to cancel their service agreements with them. Do not use them. Do not call them.

Shaw is an incredible professional with a servant's heart! He is someone who not only does right by…read morethe customer every time but also creates a lifelong client! If you have any HVAC needs, this is who you need to call!

My air conditioning went out and they were called by the tenant. It needed Freon and they wanted to…read morecharge me $997. Outrageous !

I had 2 appliances Washer/dryer with minor issues and they charged me $150 for each to start as a…read morevisit charge even though they are right next to each other. the whole thing lasted 30 minutes and cost almost $600. I see that many others have had the same issue, I wish i had reads this first.

BEWARE!!!!! The appliance company is out to SCAM you and take your money! I called to have my dryer…read morefixed bc it was going off early when the sensor setting was being used. Told them I ordered the part in case that was the issue. Was quoted a $175 diagnostic fee, in which never happened! The tech just installed the part and charged me $317. The dryer is still experiencing the same issue and now they won't come out and fix the issue and say the part is not under warranty. And the kicker is when you sign, you don't even see what work the tech actually completed bc it's just a signature block. And Tara the Manager and Tony the tech both refuse to return to fix the issue now or my calls.

DO NOT USE THEM!…read more Completely screwed me and STOLE my money. Sent out their repair guy Nick Reynolds - seemed to be a nice enough kid. Claimed to have fixed my dryer and quickly identified issues with my refrigerator and dish washer. I paid him for the labor AND gave him a deposit for the parts to repair the refrigerator and dish washer. He promised to return within no more than 1 week. I paid a total of $375 and he hasn't been back since. Numerous text message exchanges and voice mails but 4 months later, he still has not shown up. I attempted to dispute the charge with my bank but Terrapin Appliance must also be disputing on their end. To make matters worse, a REAL appliance repair company showed up and accurately diagnosed the problem with my appliances. So not only are the folks who work for Terrapin Appliance apparently thieves, they are also bad at their jobs. DO NOT USE THEM!

This guy is terrible I found him on Angie's List to repair my gas dryer from Samsung and he never…read moreshowed up he had excuse after excuse it had been over a month and still he didn't come to fix my dryer so I called my credit card Company to get my money back because he charge me for all Dryer parts that were needed to do the repair but he never came to do the service after I filed a complaint to get my money back with my credit card he finally decided to text message me and tell me he was coming on Monday and if I could please remove the complaint that I had put against his company asking For my money back I told no because by now I had found someone else to fix the problem with my dryer He had the audacity to tell my credit card company that I was lying that he had done all the service repair for my dryer but I was just not trying to pay so I had to call The service repair guy who really does the work to fix my dryer To send me the invoice for the payment that I he had done for me to Prove that he hadn't done any work or even order the parts for my dryer so the credit card finally gave me a refund after I had to prove everything that this guy was lying about doing service repair for me I wouldn't trust this Company with any of my Service repair for any of my appliances There are a bunch of crooks and Con artist Trying to steal money from customers that don't know any better do not trust these people be aware

Made appointment- no show no call - it is almost virtually impossible to call a person anymore to…read moreinquire about any piece of your service. When I finally did get a hold of somebody, I believe I was speaking to people in India. They had no interest in anything other than rescheduling.

Mike, the service tech, was prompt and professional. He quickly diagnosed the issue and had the…read morereplacement part with him. He was conscientious and friendly. My complaint is the cost, which does not reflect on Mike's service. The cost was $568 to replace an evaporator fan. The part is $75. The diagnostics were $130. The remaining labor for about 30-40 minutes was $353! Pretty prohibitive.

Superior service from this company. Not just the technician - Travis - who is clearly well educated…read morein his line of work, but he was very thorough, organized, top-notch service all around. The support staff behind the phones are as well very polite and provide timely updates to the repair status. I will 100% recommend this company. Managers & Owners should be proud to know that top tier employees are representing their company in the best possible way.

Chesapeake Home Appliance Service no-showed for my confirmed January 21, 2020 10am-1pm service…read moreappointment. I did not receive any response to my follow-up voicemails. Obviously I will not provide them any future business nor will I recommend them.

A technician came out and charged us a $200 deposit for a part that was supposed to be in 5 days…read morelater. The part still wasn't in a week later. Called multiple times without answer, only a text back saying they were "trying to figure out why the part wasn't in." Eventually we had to cancel the service and I guess we are now out $200. Do not use this company.

Did not repair my appliance correctly. Promised to order part and come back. Have not heard back…read more Not answering calls or text. It has been almost two weeks. Preparing to travel and can't dry my clothes.