Payne relocated our thermostat for us. We asked multiple other HVAC companies, and the others…read moredeclined to take on the job since it's a relatively complex job. PMS gladly took it on, showed up on time, were extremely friendly and professional the whole time they were at the house, and did an excellent job - they truly went above and beyond to make sure we were happy with the end product. I would wholeheartedly recommend Payne for any HVAC work, they were fantastic.

Payne was incredible. I had another company come, wash my filter and spray wd40 on the fan and…read morecharge me $410. Gary, the son in law, tested each part of the 32 year old furnace and determined I needed a new $664 inducer motor and charged me $185 in labor. He got the part and installed it the next day. He was honest, polite, and I recommend Payne 100%!!

DO NOT WASTE YOUR MONEY ON 2-10 HOME BUYERS WARRANTY OR AIRFLOW-- ABSOLUTELY AWFUL EXPERIENCE…read more If I could give 2-10 Home Buyers Warranty zero stars, I would. Our experience with 2-10 and their HVAC contractor, Airflow, has been an absolute nightmare and has cost us thousands of dollars. We contacted 2-10 in March because our AC was not working properly. They sent Airflow, one of their "trusted partners," to our home. The technician assessed the system and told us it was working. It was not. We had to wait until a heatwave for them to come back out and actually determine that there was a problem. This time, they said the compressor was bad. We immediately questioned that diagnosis. We had replaced the compressor only three years earlier, and a compressor should typically last 10-15 years. We specifically told them we did NOT want to replace the compressor again without determining what was actually causing the problem. 2-10 told us that the warranty would only cover replacing the compressor. We were initially quoted $900. After the part was ordered, we were then told the cost was actually going to be $1,200. By this point, it was June. We had a baby at home who was born in February, and temperatures were heading into the 90s and 100s. We did not want to spend the summer without AC, so despite our concerns, we agreed to pay the $1,200 and replace the compressor. LESS THAN ONE WEEK LATER, THE AC BROKE AGAIN. During another stretch of 90-100 degree weather, we called 2-10 again. Their solution? Replace the compressor AGAIN. We questioned this because, obviously, replacing the exact same component again after less than a week made absolutely no sense. My husband questioned the technician about why the compressor would fail again so quickly and whether there could be a deeper problem. The Airflow technician became aggressive with my husband for asking these questions. I then specifically called 2-10 and asked whether getting a second opinion from another one of their "trusted partners" would jeopardize our ability to seek reimbursement for the $1,200 we had just spent on a compressor that failed within a week. I was explicitly assured that it would NOT. So we followed their instructions and had another technician come out. That technician confirmed what we had suspected all along: THERE WAS A DEEPER PROBLEM. However, we were told that 2-10 would still only cover replacing the compressor. Then came the biggest scam of all. We discovered that Airflow would no longer replace the compressor or refund our $1,200 because we had allowed another company to inspect the system. Wait -- WHAT? We had specifically asked 2-10 whether getting a second opinion would affect our claim. They told us it would not. When we went back to 2-10, they essentially told us they couldn't help. So we were left out $1,200, with a broken AC, and no resolution. We eventually stopped dealing with the warranty company and hired an actual professional HVAC company to diagnose the system. Their conclusion? THE ENTIRE AC UNIT NEEDS TO BE REPLACED. Which is exactly what we had been trying to get 2-10 to investigate from the beginning. Instead, we spent money on a home warranty that didn't protect us, spent $1,200 on a compressor we strongly suspected was not the real problem, spent the entire summer using window units, and are now paying $11,500 OUT OF POCKET for a new HVAC system. And remember -- we have a baby in the house. This is not just about bad customer service. This is about a company that we paid specifically to protect us from situations like this, only to have them repeatedly push the cheapest repair they could cover instead of addressing the actual problem. Here's what 2-10 and Airflow cost us: Months without reliable AC $1,200 for a compressor that lasted less than a week A summer spent using window AC units Countless hours dealing with contractors and 2-10 An $11,500 HVAC replacement out of pocket And an unbelievable amount of frustration We repeatedly raised concerns that the compressor was not the underlying issue. We were ignored. We asked for a second opinion. We were told it was okay. Then that second opinion was used against us. 2-10 Home Buyers Warranty failed us when we actually needed them. Airflow failed to properly diagnose the problem and then refused to stand behind the $1,200 repair. We paid for a warranty expecting protection and peace of mind. Instead, we got delays, excuses, conflicting information, an unnecessary repair, and a massive bill. Save yourself the headache. Do not trust 2-10 Home Buyers Warranty. And based on our experience, I would absolutely avoid Airflow as well. If you're considering a home warranty, please read the fine print and understand that paying for a warranty does NOT necessarily mean they will actually cover the problem when something breaks. 2-10 Home Buyers Warranty and Airflow -- you should be ashamed of how this situation was handled.

Lady was RUDE to me!1! The servise was not great I woild not recommend to anyone not even my worst…read moreenemy my ac still dosn't work after paying

When we came home to our A/C unit not working we called a local, well known company whom we had…read moredone business with in the past. They sent out a technician to diagnose the issue. His conculsion was going to cost us a minimum of 2k or an 18k whole system replacement. We decided to seek a second opinion and contacted Pucketts. Mike came out the next day and, after checking out our situation decided it was just a capacitor and a stick stuck in the fan. Within minutes we had A/C again. Mike was professional, honest and effecient. He literally saved us thousands of dollars and now is our go-to for HVAC. If you are looking for a reliable and reputable company, Puckett's is who you want in your corner.

The young man who comes to our house is very polite and helpful and knowledgeable . He goes out of…read morehis way to answer all my questions .

My bathroom sink was leaking, and only getting worse despite my feeble efforts to repair. Then,…read morethe shower head was only allowing a dribble of water to run. Tried soaking in vinegar to no avail. I got lots of good recommendations for MFX so called them. Mark from MFZ came out just as scheduled and fixed all in a flash. He also fixed a pesky light fixture for no charge! It's a family run business, and they are all friendly to talk to. For any future household problems, I will call them. Oh, I might add that I got a previous estimate from a different company, and it was four and a half time HIGHER than what MFX charged. Im so glad that I discovered MFX.

I have continued to utilize their services over the last several years. They have replaced toilets,…read morefixed shower related issues, installed water cut-off valves, cleaned sump pumps, added drainage lines for the sump pump, replaced the air conditioning unit, added handicap rails to the shower and so on. They are always available and provided emergency services when needed. They are what a family run business is all about providing personal service as compared to other larger companies. Marc in Bowie

I contacted Bayside Heating & Cooling in Severna Park Maryland for an AC unit replacement quote…read more The owner Kevin McClain visited my home on May 21, 2026. The estimate I received included a full furnace replacement I never requested, totaling over $25,000. When I asked for a revised AC-only quote, Kevin declined via text message citing workload. No explanation was offered for why a simple quote revision could not be provided. Disappointing experience from a company with such a "strong" local reputation.

Beware. . . . These guys were going to charge me $480 a…read morepiece to swap out three working thermostats - that's $1440 total! I have the thermostats here - so that is just the installation price! Crazy! WAY, WAY overpriced. Pass. . . . .

Experience has been terrible. Came same day to inspect a broken dishwasher (lovely) and said part…read morewould take 3-5 days. Three weeks later, I have called and left multiple messages and have been ignored and dismissed. Part and repair promised multiple times and no response. Have paid a hefty deposit, and currently have no dishwasher and business has gone MIA and won't answer phone: voicemail is full. Not a reputable company.

Had an emergency today with my Stove and Gas. The knob fell off while the stove was on and I wasn't…read moreable To move the stove to turn off the gas. Called appliance Doctor and the owner didn't have anyone to send at that moment so she came over herself to help me. She showed up about 20 minutes later and helped me get everything off. Wish every business was run by such caring people.

Do not recommend unless you want to pay top dollar for bottom barrel install. We moved into a home…read morewith a Shaw's 2016 heat pump install and will be spending ~5k to address the poor quality of the air handler install. The previous owners of my home were quoted 13k for this install. Code violations, did not follow manufacturer's instructions and no permits pulled. Permits have been required for changeouts in Talbot County since 2012. Shaws declined to view the install and consider making things right. Another local HVAC company saw this install and said "holy shit I wouldn't have put a sticker on this." - Our unit is only ~ 1 inch above grade and is supported by patio pavers. Both unit, ductwork and condensate pump are sinking into mud causing moisture and mildew problems. - Manager said he has never heard of codes requiring mechanical equipment to be at least 3 inches above grade. Attached is a screenshot of the 2018 international mechanical code (current building code for town of Easton, MD) regulation for clearances above grade. - Manufacturer's instructions included 4 inch condensate p trap, due to unit being installed only 1 inch above grade they installed a shallow trap (~ 1 inch) which manual says explicitly not to do. Picture attached. - No permits pulled. I believe that the unit would not have passed an inspection. - Duct work is touching dirt. - A crawlspace company that had no skin in this game noted our install is "in the bottom 10% of installs they've EVER seen in this area." - Our condensate pump was buried in mud despite unit saying "Indoor Only". Shaw's manager said that our crawlspace should be considered indoor, but at the same time also said that there was no secondary condensate system because it was not considered an indoor environment. Be prepared to get the angle that least benefits you if you use this company. - No secondary condensate drainage, secondary pan or no overflow detector which goes against manufacturers recommendations. The real kicker in this situation is that Shaw's refused to come out and view this install and to consider making the situation right. There was one other company that we had questions for after we moved in and they came out, assessed the situation and made it right. I would not recommend an expensive install with this company.

This company did a GREAT job replacing my boiler that had failed. They responded promptly, worked…read moretirelessly, and resolved a few performance issues that arose during the installation, and the owner was directly involved from start to finish. Cannot recommend them more highly!

What a rotten experience. Need a new HVAC system and have had a number of estimates and finally…read moreafter comparing them all selected RE Robertson, largely based on their price of $10,303. I called them back to make the purchase and there was one additional item that they said would probably add about $250 to the estimate. I said "fine", get me the new one and let's book that start date. They then send me an estimate for $12,441 - WAY MORE than the $250 they said. No real explanation was given other than that was their new price. Don't trust these folks - I never will again.

R.E. Reynolds did a superb job installing new vanity sinks at St. Luke's Episcopal Church in…read moreEastport. The age and some of the quirks of our building made the job a challenge, but the team got it done quickly and well. Very professional - we're grateful and happy to recommend them!