When I called and made an appointment it was for servicing my AC and Furnace unit since I haven't had service done to my new house. The AC unit had not kicked on in three weeks even though we were still having 80+ degree weather. The tech Mike came to the house and was not the friendliest guy. He asked where everything was located so I showed him where everything was. He proceeded to go to the AC unit which is located in the back of the house. We have a back door which is in clear sight of where the unit is. When he had a question he came all the way around and knocked on the front door. I told him from now on since you're working in the back you can use the back door which is so much closer than having to go all the way around front??? He proceeded to tell me that this one part needed to be replaced and gave me the price of the part plus the price for service. I was fine with it and told him to go ahead and put the new part in. He also had me go out back with him and gave me some story about the outdoor sensor and that he had checked the batteries and that they were good. He also said he wasn't sure why we even had the sensor because we have a heat pump unit which doesn't need the sensor??? Now mind you, I was in the middle of online training for a certification for work. He kept wanting to talk. I even told him I was in the middle of training but that didn't phase him one bit. Kept talking. Finally told him hey I'm in the middle of training and had to just walk away. After he put in the new part he came back in and wanted payment. I said, oh, you serviced my units both units already? That was fast. I didn't see you change out the filters. He said the only thing he had on his paperwork was that we had a problem with the AC unit. I told him that when I scheduled the appt that was the main reason why I had called was to have the units serviced. He said he could do it but did not see a service plan. Oh, I needed a service plan? I didn't know I needed a plan in order for service to be done?? Because of his attitude I just paid the amount and I will never deal with Puckett's again. Oh, he did come back in to tell me we didn't have a heat pump unit which I already knew.
So, rude, didn't do everything I was wanting done and then not going over the service plans with me is the reason for this rating.
If I could I would have left zero stars. read more