My air conditioning went out and they were called by the tenant. It needed Freon and they wanted to…read morecharge me $997. Outrageous !

Locally owned. Great maintenance contract options. Great customer service! HVAC, Plumbing and…read moreElectrical services offered.

I was referred to James Knox plumbing in Easton. I needed several items to be replaced and or…read morerepaired so I called and Chad Knox came to my house to inspect the replacement of a 80gallon Hot water heater, a dock line and to winterize the house! He promised he would be able to have his crew there on October 12. I called several times to confirm the October 12 date? They never showed up! Would not use or recommend James Knox Plumbing.

Outstanding company, great experience, solved some significant HVAC problems in short order and…read morecost-effectively. I recommend without reservation to anyone and everyone. Tim Van Horn in particular is an exceptionally good service provider. And Chad Knox was a pleasure to deal with -- responsive, professional, courteous. A+ in my book.

5 stars is honestly not enough stars. Picture this: 4pm Christmas Eve. My parents come home to a…read morecollapsed ceiling in the bathroom, water everywhere. They panic. I start frantically calling 24 hour hour plumbers in the Easton/St Michaels area (spoiler alert: most of the top search results were not in fact 24 hour plumbers and told us they couldn't help until 2 days later). I get through to Irvin and he graciously agreed to send out a team to the house. ON CHRISTMAS EVE. The crew was so incredibly kind to my parents, not only did they address the plumbing issue but stayed behind to help with a substantial portion of clean up and damage control. I wholeheartedly recommend Irvin - thank you for being such a wonderful and caring business in the community!

I had an old gas-fired water heater start leaking on a weekend. Irwin was the first to return my…read morecall. He arrived on Sunday, assessed the problem and how to install the new unit. He offered a fixed price to remove and install the new unit. When delivered, the unit was damaged inside an undamaged shipping box. He promptly returned it and came back with another and installed it The quality of his work was superior to the one he was presented with. He completed the installation around 6 pm on a Sunday. And left the site as clean as it has been. He's a quality professional. I will use him again.

Ed Hall and Ben came to our home to do summer maintenance on our ac unit. They were very friendly,…read morepolite and professional. They explained all they did and answered any questions we had. We are extremely happy with their service. They are a definite asset to the company. Thank you so much.

Their prices are massively excessive. I contracted them to replace two ceiling fans. I asked the…read morescheduling representative for even a remote cost and was told the service tech gives the estimate when he evaluates the job at the site for service. I was quoted 850 approximately when he arrived. I told him to complete the task. The service tech thought it would take 2.5 to 3 hours. It took 75 minutes to complete the two ceil fans replacement. The service tech did good work and was polite. Upon completion the tech gave me a 10% discount. The final outcome was approximately $750 for 75-90 minutes of work

Steve, Tucker and the entire team at Shepherd Plumbing have been awesome. All of the projects they…read morehave done for me were completed thoroughly, professionally and to my full satisfaction. I recommend Shepherd Plumbing without reservation or hesitation. They are honest, upfront, and fair in pricing.

I stopped in and requested to have the new water tank plumbing lines to be connected on my boat…read more The 1st attempt leaked so I went back and asked if someone else could put their eyes on it for another try. I was told "no, he's all we have" by the customer service/office manager. I informed her it was nothing personal but that someone else might have a better solution. Her rude response was, "We don't even normally do this kind of work ". And, I replied, "Well you sure didn't have any problems charging me $325". I asked to please have Josh call me and left. I never heard from him so hired someone else and all is good now. Shepherd should reconsider who their 1st point of customer contact is!