My wife and I have a 100+ year-old Baltimore row house that we bought in 2022 because we loved the…read morebrick wall and historic charm of the place, but we were having all kinds of issues with the floor and other parts of the home. We paid someone to replace the floor in 2022, but after a year, the LVP started peeling. They wouldn't stand by their work and instead offered to charge us for something they should've fixed at the time. Matthew from ACE Plumbing looked at the floor, identified the problem, and pointed out other (now obvious) issues leading that were leading to the feeling that the home was kinda falling apart. We initially asked for just the floor to be fixed, and other contractors only quoted us for the band aid solutions we thought we needed. However, Matt dug deeper and discovered rot in the siding, a leaking roof, and deteriorating walls, among other challenges. We chose Matt and ACE Plumbing over four other contractors because he was communicative, always available to answer questions, and proactive in giving advice that would save us trouble in the long run. Since we don't live in the home, Matt and his crew kept us up to date with photos and phone calls. As issues came up, he informed us of the process needed to resolve them. Throughout the entire process, we felt we were in the hands of professionals. Matt was able to describe the problems with our beautiful but old house, outline our options for a fix, and provide a timeline that worked for us. Another benefit was that Matt didn't just contract out the work we paid him good money for. He was on-site, getting dirty with his crew and taking videos to answer our questions. He wasn't just a glorified receptionist shuffling tasks to groups of unskilled workers. Professionalism was the hallmark of working with ACE Plumbing, and I would recommend them to anyone who wants to get the job done right!

Impressed with the entire process from calling to inquire about an estimate all the way through…read morecompletion of the work. Called A C E one day and Matt was here the next day with Mark. Together they diagnosed our issue; water pressure fluctuating up , down and sometimes off. The same day they obtained the pressure tanks needed and installed them. Matt and Mark were both professional, experienced, friendly and polite. We definitely have a new plumber. All done in one day with reasonable prices as well.

EXCELLENT communication and service scheduled everything through email and then they reached out to…read moreme via text the day of. I wanted to get an electric anode rod replaced in my water heater since they are supposed to be replaced every 3-5 years but the electric rods last up to 20 years. I didn't want to take off time from work and they booked me for an evening appointment between 6-7 pm on a Friday. The tech showed up right on time and got to work. The procedure is relatively simple but if you run into a snag getting the rod out then it can be time consuming so I didn't want to mess with it. Less than an hour later he was done the cost was $250 which is inline with the range I was seeing online for what people paid with other places. I saw a wasps nest on my front porch as I was paying the invoice with the tech and he went to his truck and got some wasps killer for me to use.

We had to have our Sewer Line replaced in the middle of a freeze. The owner Ryan came right out and…read morediagnosed the problem. He showed us the issues and set us up for replacement. As soon as Mother Nature got herself together, they came out. He even saved my beloved little tree. They showed up on time, and finished the same day. He and his crew were respectful of my property and neighbors. The charge was just perfect for the job that was completed. They even put grass seed down after they finished. I can't say enough about their professionalism, friendly demeanor, and finished product. The Owner's wife Ashley was the cherry on top. She helped with the billing, appointments, and my many questions. I have already referred them to my friends. Thank you Elite for restoring my plumbing, my bathrooms send their love!!!!!

The first time we used this company they were very good. They came out to replace an outside hose…read morebib. Did the work, and came back when the new faucet continued to rattle and make noise. Replaced it at no charge. But today when they came to check out why my toilet sometimes backed up, they recommended replacing the old low-flush model with a newer toilet. I asked for a quote to include all parts and labor, and was given one. They pulled the toilet, snaked the line, and installed the new toilet. Then when I went to pay the invoice, they increased the amount by $70! He said he needed to install a new flange which raised the cost. I watched the process and understand that he needed a new flange to bring the level up to the tile level. But he never indicated this would cost an additional $70! I specifically asked for the total cost. And would have appreciated him telling me during the process that he was adding another 12% to the cost. Now I feel like he took advantage of us. Buyer warning. Get all estimates in writing.

The sump pump permanently stopped working and my realtor recommended JFK Plumbing. After…read morescheduling the appointment, less than 24 hours later, JFK arrived at my home with a work truck loaded with anything that might be needed for repairs, including a new sump pump. Within less than an hour the commercial grade sump pump was not only installed, but JFK also cleaned the "pit," removing both water and gravel. By the time they finished and left there was no sign that anyone had been in the room, let alone replaced the sump pump, which also has a three-year warranty. Highly recommend them for any plumbing service.

Business owner was honest about the job and pricing. He also kept me updated on arrival timing…read more Would recommend.

Fast responses to my plumbing issue, fair assessment of the problems and pricing. I recommend!read more

Fantastic service! I'm a pretty handy guy. But I soon realized my kitchen sink backup in my new…read morecondo needed professional service. WL Staton gave me a same-day window between 2-4pm. Vince and Tyler showed up at 2:15pm. They came in, rooted out years of drain debris going down 30ft and left my kitchen cleaner than they found it. Professional. Courteous. Knowledgeable. One of the best service calls I have ever made.

HVAC inspection - ok. Who knows? Upselling - not so good…read moreEspecially since you're expected to sign up for Membership on the spot.

Purchased my house just a few months ago in Annapolis and was experiencing severely low water…read morepressure with my well water. Never having had a well before, I didn't know where to begin and expected to pay hundreds if not thousands of dollars for a fix. The technician came out within an hour of calling, quickly found the issue - and not only fixed it while refusing any payment - but directed me to a different company for water cleaning services (that they did not cover) to alleviate future problems. Most highly recommend this place, and they will be the only ones I call for any future well issues I may have.

Typical Sunday of laundry and chores when I started hearing gurgling sounds coming from the pipes…read more Soon my faucets started to shoot out air and rusty brown water with sediment (if any). This is my first home with well water so I knew I was in trouble. I had no clue what to even look for. A neighbor got me in touch with Rogers & Sons. Nothing but great service from the crew. They showed up the next morning and were very polite & knowledgeable. The guys were able to diagnose the problem, get a new pump installed, and have running water in the house in just a few hours. Highly recommend!!

I received service from Chuck today from Heidler Plumbing Annapolis. He was polite, professional,…read moreand thorough. I had a leak from my light fixture which Chuck after, much probative work discovered came from my neighbor's refrigerator. It was a slow leak which required 3 layers of sheetrock to be removed. Chuck also thoroughly checked my neighbors house for leaks as well. I appreciate Chucks patience and kindness. I would definitely recommend Heidler again for any plumbing needs!

We had a toilet backing up. Two weeks ago we paid Heidler $1300 for work over two days…read more Today we had to call another plumber for the same issue. These plumbers pulled our toilet to clear the clog, then put a camera in the system and found that we have a collapsed pipe. Heidler put a camera in but said it was too dark to see. The current plumber said it was too dark because the clog had not been removed. He also said that we are their second client this week where they were called because Heidler failed to correct the issue. When we called Heidler and told them that the toilet was backing up again, we were told that their work is not guarenteed. After seeing this review Heilder contacted us and refunded our payment.

I had a pretty size leak from different areas in my laundry room from my ancient copper pipes and…read moreso my boss advised me to call Howard Plumbing, so I did what my boss told me! Service was excellent staff was friendly. Then I meant Jackie he was beyond customer friendly, sure he was there to do a job but also, we talked like were "old neighbors!" It was all black and white nothing hidden. All went well and I will be using them in the future, thank to Jackie for his wonderful service and his business!!!!

Howard Plumbing has always been fantastic to work with. They completed the plumbing for our…read morecommercial buildout at Blush Hair Salon in 2023, and we've trusted them ever since. They also handled a few residential repairs for us recently and everything was done perfectly. Always on time, quick to respond, friendly and trustworthy. Highly recommend!

Doesn't show up for the job. Started half of it & then left. Do not hire this company.read more

From the owner: Insured , Registered Master Plumber with 35 years experience . Service , Repairs and installation…read moreon all plumbing systems . Fixture replacement , repair , drain cleaning and all gas appliances