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    1 year ago

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    Family Heating Service - Diagnostics Repair Maintenance

    Family Heating Service

    (3 reviews)

    My radiators had stopped working and this company was recommended to me by the first HVAC company I…read morecalled that did not work on boilers. The technician who came to do the job was courteous and on time. The $145 hourly rate seems a bit pricey (I admit I do not know the going rate) but I do not mind paying for good work and the work performed was excellent. I payed for 2 hours of time and my heating system was back up and running and the write-up of the work performed that was presented to me was first rate.

    Had to have my ductwork replaced. They worked under my house all day for two days. Said they were…read moredone. I asked if they took care of the connection to my sunroom. They said yes. My plumbing contractor came out and showed me pictures. Family Heating had NOT completed the job! They completely ignored the ductwork under my sunroom! I called and they came back out. Mind you, I hadn't given them final payment yet. The guy crawled under the house and came out with an arm full of old duct work and insulation. He then told they had "missed something." (I was later told it was because it was "up in the plumbing.") Then I showed them the picture that my plumbing contractor had taken under my sunroom, showing that it had been untouched. They then told me that they hadn't known where the access was. Yet they never asked me, they just completely ignored it When they came back to finish the job they left a mess. There were clumps of insulation, and even a baked up piece of paper littering my back yard. I had to call them back AGAIN. The guy cleaned things up and left the access doors open to "show me" all was done. It looked fine... though I didn't crawl under. Thank God for my plumber or I would have been seriously ripped off!

    Ricks AC - hvac - Updated May 2026

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