My AC went out on a hot day last week and Pentagon Air came out there and fixed it so much faster…read morethan i even hoped for. The prices are good and the tech was both personable and knowledgeable. It felt good having someone come by to fix a potential major issue that made me feel at ease. Also I can't state enough how convenient their hours are. They open early and respond quickly so I'm glad I found a place I can rely on.

First time I contacted this company, they came out and fixed my furnace the same day. They were…read morepunctual, professional and informative. Second time I had them come out because my AC was freezing over and wasn't cooling the house. I paid the guy $375 for cleaning the outside unit and for coming out, but it was still hot in the house. After spending a few hours trying to figure it out, they said the problem was that different parts of the system were not compatible. They recommended replacing the whole HVAC system including the heater ($6500) or at least the coils ($2000). I got a second opinion and found out that the coils were very dirty and needed to be cleaned. My husband watched a YouTube video and did it himself. The AC works fine now.

Michael to the rescue again! Luckily, because this weather's been crazy, I was able to catch the…read moreproblem on a warm day. Then it got cool again. I called to schedule maintenance, but after scheduling the appointment, I realized my upstairs unit wasn't working. In fact, instead of cooling, my bedroom was getting hotter. He came through as scheduled, conducted diagnostic tests on both of my units, and unfortunately gave me the bad news. He presented some options, and both were costly, but what can you do? The invoice broke down everything he had presented. We decided on a way ahead and scheduled the fix for the coming days. On the day of service, he arrived early and got to work. It took him a little over 4 hours and he explained what he was doing along the way. I'm back in service! Today is expected to be a 90-degree day, it's right on time. I already feel the difference and am looking forward to a reduced electric bill (based on some of his explanations). I'll continue to use his services going forward.

I would like to express my sincere gratitude to Mr. Michael for his exceptional customer service. I…read morecontacted him via text message late on a Saturday afternoon, anticipating no response. To my surprise, he promptly arrived at my residence to inform me of the issue and provide a solution. Due to unforeseen personal obligations, I was unable to be home during the repair process. However, Mr. Michael kindly provided me with a time frame for his arrival and promptly notified me via text message upon completion of the repairs. Upon returning home, I observed that all systems were functioning optimally. The sole minor inconvenience was an oversight on my part regarding the timely submission of payment. Nevertheless, I highly recommend Mr. Michael to anyone seeking professional assistance. I intend to utilize his services for future repairs. I pray and hope this service will saved me some money for 2026

I contacted Bayside Heating & Cooling in Severna Park Maryland for an AC unit replacement quote…read more The owner Kevin McClain visited my home on May 21, 2026. The estimate I received included a full furnace replacement I never requested, totaling over $25,000. When I asked for a revised AC-only quote, Kevin declined via text message citing workload. No explanation was offered for why a simple quote revision could not be provided. Disappointing experience from a company with such a "strong" local reputation.

Beware. . . . These guys were going to charge me $480 a…read morepiece to swap out three working thermostats - that's $1440 total! I have the thermostats here - so that is just the installation price! Crazy! WAY, WAY overpriced. Pass. . . . .

We were out of town in Myrtle Beach over the holidays when our home in Baltimore suddenly lost…read moreheat. As you can imagine, it was stressful trying to deal with it remotely -- but Ivan from It's Phenomenal Heating and Cooling was truly a lifesaver. He came out quickly, kept us informed every step of the way, and was incredibly detailed in explaining what he found and how he was going to fix it. You could tell he really knew his craft and genuinely cared about helping our family, not just finishing a job. And honestly, his price didn't even make sense -- in the best way. For the level of service, urgency, and professionalism he delivered, it was beyond fair. It's rare these days to find someone this trustworthy and reliable. If you need HVAC help, especially in a stressful situation, call Ivan. He absolutely lives up to the name -- phenomenal!

Concerned about the impending heat wave, especially considering my AC was out, my daughter and I…read morecalled a number of HVAC establishments. Luckily, my daughter called It's Phenomenal; and Ivan answered the phone. Ivan came on the same day, which happened to be today! My A/C had completely gone out. The A/C turned out to be a multi-step repair. Ivan's astute problem-solving skills were readily apparent as he quickly assessed and solved my AC issues as they became apparent. So glad Ivan came well-prepared with all the supplies and tools required to fix my A/C! I was happy with the price, too. Now, the air temperature and humidity in my house are quite comfortable! Thanks very much to Ivan.

We lost our AC on July 3rd, the start of the 2 days in the triple digits, and a holiday weekend…read more Calling around, the earliest we could be seen was Tuesday 7/8. i asked ChatGPT for recommendations servicing the EC area. Climate Pro was at the top of the list with 5 star ratings and also noted for a company that focuses on repair rather than stating you need a whole new unit. I called at 8am July 4th and left my number. Within minutes, I received a text from Kevin that he was running around but could be to my house by noon. He continued to text throughout the morning telling me of his whereabouts. He arrived at 10 am. The solution was a stuck switch in the attic. He showed my husband where the switch was located, and also told my husband to fix the filter grate to avoid having hot air being pulled down from the attic. I can't thank CPM enough. I will now be a lifetime user and will recommend this company to everyone in the Howard County area. Top notch, professional and overall amazing.

I am pleased to post a second review for this business. We have been using Climate Pro for over 6…read moreyears now. Kevin is pleasant, professional, extremely knowledgeable and pricing is more than fair. The latest issue he helped us resolve was another AC unit that stopped working. Texted him at 8 am on the Tuesday after a holiday. He had arrived and completed the job within an hour! We have never been less than 100% satisfied with Kevin's work. If you are looking for an HVAC company, stop looking! This is the one you should hire!

I called them three times during an home emergency and they assured me that they will come the same…read moreday, but never showed up.

My wife and I first contacted Biddle's Heating & Cooling fifteen years ago when we sought an…read moreestimate for a new furnace after ours gave up the ghost. That was the first of many perfect experiences. Their father-son business does fast, perfect work that is not only superior to that of their competitors; every job is also always exceptionally reasonably priced. We rely on Biddle's Heating & Cooling for our plumbing, electric, heat & air conditioning; they even assisted us with replacing a deteriorating, outdoor set of stairs. They always provide indispensable, superior service with every job. We consider ourselves fortunate to have hired them in 2005, and we will never consider anyone else for any job that they can do.

Lima's is the best! I have had Walter replace my water heater, ac and furnace. He is honest, fair…read morepricing and did a great job. I have recommended him to everyone in my neighborhood. You will not find a better HVAC company! Thank you, Walter for all of your hard work The Wyatt family

Came home from vacation with with an 85F house still trying (in vain) to get to 75F. Walter…read moreresponded to late night Friday request for service and setup time for system checkout Saturday afternoon. Since I was the only one home this weekend I just slept with a fan. In morning I did some online research to see if I could fix it myself sooner. I believe I could have fixed it (I'm pretty handy and have these kinds of tools already) IF I could have gotten my hands on the part I needed for $12 from Home Depot or similar. Amazon delivery was a day or two away. Got a call to say he'd be here in 20 minutes, so I tabled that thought. Walter came and showed me my air filter was dirtier than I expected, so I replaced that on the spot. He then replaced the exact part I was going to (so I was sad I didn't just do it myself, but again it would have been 24-48 hours later to get my hands on it). The compressor should have just kicked in after that but evidently there was a loose electrical connection, which he troubleshot and fixed quickly. Everything fired up and he checked the Freon level, which he said was fine. Cooling is working now as it should be. Walter told me to keep an eye on it and let him know if any other issues come up, as compressor could be damaged from running broken before the fix. Price was reasonable, though not anywhere near what it would have cost for me to fix it myself. But considering it was a Saturday morning (and I started looking for repairs on Friday night) for "emergency service" it was the same as what a competitor was quoting me for service "sometime" on Monday (non-emergency service). So, by this standard, which I suppose most homeowners would use, I judge it to be pretty reasonable. Walter was professional, friendly, and courteous. Only other thing to mention is paying with a credit card is 4% more. So I paid him with a check.

DO NOT WASTE YOUR MONEY ON 2-10 HOME BUYERS WARRANTY OR AIRFLOW-- ABSOLUTELY AWFUL EXPERIENCE…read more If I could give 2-10 Home Buyers Warranty zero stars, I would. Our experience with 2-10 and their HVAC contractor, Airflow, has been an absolute nightmare and has cost us thousands of dollars. We contacted 2-10 in March because our AC was not working properly. They sent Airflow, one of their "trusted partners," to our home. The technician assessed the system and told us it was working. It was not. We had to wait until a heatwave for them to come back out and actually determine that there was a problem. This time, they said the compressor was bad. We immediately questioned that diagnosis. We had replaced the compressor only three years earlier, and a compressor should typically last 10-15 years. We specifically told them we did NOT want to replace the compressor again without determining what was actually causing the problem. 2-10 told us that the warranty would only cover replacing the compressor. We were initially quoted $900. After the part was ordered, we were then told the cost was actually going to be $1,200. By this point, it was June. We had a baby at home who was born in February, and temperatures were heading into the 90s and 100s. We did not want to spend the summer without AC, so despite our concerns, we agreed to pay the $1,200 and replace the compressor. LESS THAN ONE WEEK LATER, THE AC BROKE AGAIN. During another stretch of 90-100 degree weather, we called 2-10 again. Their solution? Replace the compressor AGAIN. We questioned this because, obviously, replacing the exact same component again after less than a week made absolutely no sense. My husband questioned the technician about why the compressor would fail again so quickly and whether there could be a deeper problem. The Airflow technician became aggressive with my husband for asking these questions. I then specifically called 2-10 and asked whether getting a second opinion from another one of their "trusted partners" would jeopardize our ability to seek reimbursement for the $1,200 we had just spent on a compressor that failed within a week. I was explicitly assured that it would NOT. So we followed their instructions and had another technician come out. That technician confirmed what we had suspected all along: THERE WAS A DEEPER PROBLEM. However, we were told that 2-10 would still only cover replacing the compressor. Then came the biggest scam of all. We discovered that Airflow would no longer replace the compressor or refund our $1,200 because we had allowed another company to inspect the system. Wait -- WHAT? We had specifically asked 2-10 whether getting a second opinion would affect our claim. They told us it would not. When we went back to 2-10, they essentially told us they couldn't help. So we were left out $1,200, with a broken AC, and no resolution. We eventually stopped dealing with the warranty company and hired an actual professional HVAC company to diagnose the system. Their conclusion? THE ENTIRE AC UNIT NEEDS TO BE REPLACED. Which is exactly what we had been trying to get 2-10 to investigate from the beginning. Instead, we spent money on a home warranty that didn't protect us, spent $1,200 on a compressor we strongly suspected was not the real problem, spent the entire summer using window units, and are now paying $11,500 OUT OF POCKET for a new HVAC system. And remember -- we have a baby in the house. This is not just about bad customer service. This is about a company that we paid specifically to protect us from situations like this, only to have them repeatedly push the cheapest repair they could cover instead of addressing the actual problem. Here's what 2-10 and Airflow cost us: Months without reliable AC $1,200 for a compressor that lasted less than a week A summer spent using window AC units Countless hours dealing with contractors and 2-10 An $11,500 HVAC replacement out of pocket And an unbelievable amount of frustration We repeatedly raised concerns that the compressor was not the underlying issue. We were ignored. We asked for a second opinion. We were told it was okay. Then that second opinion was used against us. 2-10 Home Buyers Warranty failed us when we actually needed them. Airflow failed to properly diagnose the problem and then refused to stand behind the $1,200 repair. We paid for a warranty expecting protection and peace of mind. Instead, we got delays, excuses, conflicting information, an unnecessary repair, and a massive bill. Save yourself the headache. Do not trust 2-10 Home Buyers Warranty. And based on our experience, I would absolutely avoid Airflow as well. If you're considering a home warranty, please read the fine print and understand that paying for a warranty does NOT necessarily mean they will actually cover the problem when something breaks. 2-10 Home Buyers Warranty and Airflow -- you should be ashamed of how this situation was handled.

Lady was RUDE to me!1! The servise was not great I woild not recommend to anyone not even my worst…read moreenemy my ac still dosn't work after paying