I had Bethany Air put in a new SMART thermostat in end November 2024. They were here 2-3 hours…read moretrying to get it to connect. They left with the SMART thermostat functioning but disconnected from the WiFi. I was finally able to connect it a couple days later to the WiFi. A few months later (April) I called the thermostat manufacturer due to an issue with my 4 year old furnace and the thermostat. I asked why it kept running my emergency heat more than my regular heat and my house was cold. They ran through troubleshooting with me and figured out that the thermostat was not wired correctly. The thermostat manufacturer stated the incorrect wiring caused the issue with the emergency heat running frequently. They suggested calling a HVAC repair to address the cold house. I called Bethany Air. The technician (1) came. He told me that I needed a transformer after spending a good 50 minutes in my attic and then assessing the heat pump. I asked about a surge protector and he also thought this a good idea. Both items were ordered. Other information was provided that possibly we had a power surge that caused the transformer to stop working in the furnace. I was also told the furnace would not run. The technician was here a long time. A different technician (2) came to put in the two parts a few days later. He went in the attic and came down about 5 minutes later and asked if we had turned on the heat. I stated no, it doesn't work, and I had not messed with the thermostat. I did note it was on though as the previous technician gave no recommendation to turn it off. He stated that a couple other parts had "burnt" and we "were lucky that the house didn't burn down". We discussed briefly the findings. I informed him that we were told the furnace wouldn't work. The previous technician (1) did not give any instruction to turn off the thermostat, to turn the breaker off to the furnace or heat pump, nor did he take any precautions to avoid this further damage (burnt parts) from happening. I called Bethany Air when he left. The receptionist took the information than stated the manager/owner would call me back soon. No callback was received from the manager/owner. Instead the technician (2) who had left called me and tried to change his initial assessment and downplay his findings significantly. The parts came in and a different technician (3) came. He made the repairs. He told my husband that all charges for all 3 calls would be in his invoice. I paid the invoice. Since then I have received an invoice a couple times after I paid the "all charges" invoice. We have reached out to the company 3 different days, speaking with the same receptionist. We are told the owner/manager will call us back that day, and have never received any callback. Email response to the invoice also got no response. I cannot recommend this company in good faith. However based upon other reviews, you may have a better experience.

We needed a new thermostat installed on a quasi-emergency basis. They got us scheduled for the…read morenext day. After contacting several companies, they offered the best price and quickest service. The technician who installed the thermostat was efficient and friendly and did the basic programming. I will consider them for our annual maintenance service, since our old service company closed shop.

Arrived a couple of hours after request on a very cold day when our heat was out. Unlike another…read morecompany who came out twice, took our money and said "there's nothing wrong with your furnace" Chesapeake technician discovered the problem within five minutes, repaired it and left. Our heat began running before he left. We are very pleased with the service and do recommend the company.

If I could give NO STARS, I would. Very Poor service. This company had a tech that came out to look…read moreat my heating system. Told me everything was running, but my (almost 1yr old) compressor was giving out, but it was still running. However, he went outside one more time before leaving and all of a sudden my compressor has now given out (go figure). He purposely broke my compressor and then wrote up a report (that he never gave me a copy of), but according to my home warranty, he lied about needing 2 people to come out and fix the compressor, due to an access issue (2 person labor costs). However, the (almost 1 yr old) unit is outside , on the ground and was just changed in Jan 2025 with one tech. I guess him and his buddy need some extra holiday cash. They won't be getting it from me!

Third review and third time satisfied customer. After having Andrew come out to maintainance our…read moreheating system, it stopped working overnight during the snowstorm. The owner Scott called me to assure that someone would come back out...sending our Andrew again before 12. All was explained to me amd fixed as well as suggestions made for the future. Thank you again for making customers your priority always!

Absolutely thrilled by the professionalism and service provided by Scott…read more I thought the rating was too good to be true, but I was proved wrong. I appreciate the communication, timeliness and cost for services(very reasonable). Will be recommending and returning for annual maintenance!

Called for estimate to install a pre purchased ductless aire 18,000 BTU split unit in garage and…read morewas told job was pretty straight forward since I had all of the parts required in the kit and the electrical work is already completed. Given and estimate of $3,000 to install. Not at all sure why it would be double the cost of the unit to install. I wasn't expecting that.

VERY RUDE, BAD CUSTOMER SERVICE. Old guy who answered the phone was sarcastic and very unwelcoming…read more Hung up and went with Beltway which were ver accommodating and professional..

This is my new go-to HVAC outfit. I have had nothing but good experiences! I had problems with…read morethe HVAC not working at a house I own and after another outfit failed (expensively) to fix it, Nestor came in and correctly diagnosed it as having a dirty outdoor condenser unit, aside from just being old. They cleaned it out and it worked for a year. Then it failed entirely and they gave me prompt emergency help despite it being the weekend. I had them replace it with a new heat pump version. Nestor gave me great knowledgeable advice about the options and how to navigate the 2025 change in the refrigerant regulations. Very competent and very competitive rates!

They indicated their pricing up front and asked for the information they needed in order to provide…read morethe best service.

Beware. . . . These guys were going to charge me $480 a…read morepiece to swap out three working thermostats - that's $1440 total! I have the thermostats here - so that is just the installation price! Crazy! WAY, WAY overpriced. Pass. . . . .

Great job installing out new HVAC system. Would recommend and will use In the future. Value was…read moreworth it

Great company to work with. Very professional and knowledgeable. They diagnosed the problem quicklyread more

Please use caution when financing through this company they charge their customers for using wells…read morefargo financing an additional $1000.00 fee to use the 24 month 0% interest rate account. Its mess. You've been warned. My final signed contract states $9,940.00, with $1040.00 added to that to use 0% interest rate financing. Ensure you request they get a permit for the work to be done, even though its adds $1,500 to your bill! to ensure to work on electrical and gas line is up to Maryland codes! I was told the work was to code and didnt need to be inspected! WRONG.

Barstow saved the day for us in a huge way. We had a broken heater, and the part we needed was…read moreapparently not being made any more. We had tried another HVAC company who tried 4 times to order the part, but kept getting an after-market replacement that didn't fix. That company was great, but said we needed to replace the whole unit ($10K). Barstow ordered the part after I told them the story, and even though they were very specific, they also received the after-market part. However, Greg from Barstow came to our house, took the old part out, brought it to the supply warehouse himself, and rooted around until he found the right piece (mislabeled, of course). Saved us from a huge unnecessary expense. We are so thankful that they went the extra mile to make it work.

We had a $20,000 system installed in March. From the very beginning we were getting no air flow in…read morethe upstairs. We called for service 4 times and they came out with no solution each time. The last time the technician suggested getting our ducts checked. We had another company come out and in less than 5 minutes they found the problem. The main line from the furnace/compressor was not hooked up in the attic. It took them another 5 minutes to fix this. We blew cold air all summer into basically dead space. Now the upstairs is comfortable as expected. I can't believe that the Barstow team did not find such an obvious problem.

Great work for a new boiler and quick response when I called. Not so great follow up with the…read morewarranty information and extra year of labor free of charge that promised by the salesman. I've texted the salesman a few times, and he is responsive, but the information is never sent to me.

Did not fix problem in one faucet. Overlooked a kinked hose which is the likely culprit to low…read morewater flow. Left faucet handle out of alignment. I'll have to bring in another plumber to get this resolved. Because I'm not going to pay another $600 to fix what wasn't fixed first visit. This work was not worth the $600 charged. How do you miss these things? He was trying to up sell me on other service. So I couldn't get him out quick enough. AVOID THESE CLOWNS. What should have been a $300-400 at most repair they originally asked $890. I should have paid the $40 and told them to get the hell out. Reading these "rave" reviews it's clear they paid for the reviews.

Fixed! HVAC service has been Our go-to company for years. Prompt, fair, pleasant, good…read morecommunication.

14 year Annapolis residents. Cannot say enough good things…read moreabout John and his Fixed HVAC crew who did a complete central a/c replacement for us in less than 5 hours, and barely one week from the time of his estimate. That was also the exact price we paid upon completion. Quality brand, not the builder grade stuff two others were giving estimates on using, and Fixed HVAC beat both their prices by over $1k with no back and forth! I've used them for routine maintenance over the last several years also. On time, clean and professional. We built one home and did extensive renovations/additions to three others. We are not rookies at hiring tradesmen. This is a local Annapolis outfit that deserves a shot at your business. Not kidding.