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Healthy Home Solutions

5.0 (2 reviews)
Open • Open 24 hours

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Services - Healthy Home Solutions

Air duct cleaning

Air duct sanitization

Damage restoration

2 More Services

Environmental testing

Mold remediation

Healthy Home Solutions Photos

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3 years ago

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County Appliance Service

County Appliance Service

(2 reviews)

County Appliance came and charged me 129.00 dollars for a job and couldn't get the job done. The…read moretechnician couldn't pull out the dishwasher and replace the hose . He said it was because of the tile on the floor. The dishwasher was pulled out before by another person.

I am very disappointed in the service I received and would not recommend this business. I was…read morehaving issues with a washer not draining, and was able to schedule an appointment within a week. The tech ran some tests and let me know he believed the issue was a faulty computer board in the machine. It was going to be a $500 repair but given the information and the type of washer it is, I felt it was worth repairing it. Unfortunately, the washer still was not working after the repair. I called back and a tech came out again within two days. He ran more tests and determined that it was an issue with the pump that was causing the washer not to drain. He quoted me another $200 to repair that issue. I don't have another $200 to throw at a washer that was supposed to be fixed after the first repair, so I called to speak with one of their management staff to see what could be done. That's where the issue really began. The man I spoke to continually interrupted me and talked over me. He told me "well you can't expect us to just do more work for free." It's not free, I already spent $500 on a repair that apparently this company doesn't stand behind. He felt that the $50 discount they offered me already on the service was enough and told me to "just put the balance on a credit card." He said "there is no way the tech could have known that the pump needed to be replaced too." The tech didn't run high water volume tests on the pump in the initial appointment, or after replacing the computer board, and that's why the issue was missed. I never would have repaired this washer if I knew it required $700 in repairs and I feel blindsided that there was work missed in the original repair quote. When I tried to explain how I felt to the manager, he kept interrupting me to talk over me. I hung up on him when he raised his voice at me. I don't trust this company to do any more repairs on my machine. They missed work the first time, won't stand behind the work they have done, and their customer service at the management level is terrible.

The Restoration Group

The Restoration Group

(2 reviews)

We had a water leak in our small hall bathroom and we called this company; they charged 4300.00 to…read moredry out a half sheet of plywood on the floor; though insurance paid i still feel this was a severe case of price gouging. We paid for the plumber and removed the vinyl flooring ourselves; all they did was dry the area out; no mold or anything like that, just about 1/2 sheet plywood that needed to be dried before we put flooring back down. They kept telling us that it needed to be drier (below 16%) and for 2 days that number didn't change, finally had to call them and have them remove their equipment. We wrote our insurance company about our disagreement, do yourself and don't call this company; they will rip you off. We also removed the drywall.

On 12 October 2022, I terminated the Restoration Group services due to their unprofessionalism,…read moreunresponsive, constant delays, and the fact that one of their workers committed theft, stealing my wedding ring set from my home. I returned to my Delaware residence the week of 10-14 October 2022, specifically because Roxanne Murray stated that the Restoration Group would have all the renovation work completed within 4 days. She stated this to my daughter the week before, when they worked for 2 of the 4 days. Therefore, they would need only 2 days to complete the work during the week of 10-14 October. My daughter advised Ms. Murray that the workers could come to work on any day Monday through Thursday (10-13 October). Roxanne subsequently informed my daughter that the workers could not come to finish up until Wednesday and Thursday (12 & 13 October), despite originally stating to my daughter that they would come on Monday and Tuesday. I was never given a time when the workers would arrive. My daughter informed me that the workers had previously arrived at approximately 8:00 am, so I opened the garage door as I was expecting them to arrive on Wednesday, 12 October. When they had not arrived by 9:30 am, I called Ms. Murray, who advised me that they were coming but did not know when or what they would be working on that day. I called back at approximately 11:15 am because they had still not showed up. At this point, Ms. Murray stated she did not know when or even if they were coming. When I informed her that I had an appointment at 3:00 pm, she stated that I had already agreed to be available all day, as if I was expected to wait until the end of the day and hope the workers showed up. At this point, I called back and informed Ms. Murray that the services were no longer needed and that I would hire someone else to finish the work. This incident is consistent with previous behaviors demonstrating their unprofessionalism and lack of reliability, such as: * Frequently did not show up when Ms. Murray said they would; * Workers lied and said nobody was home, but they failed to knock on the door (September 2022) and did not show up the next day even after Mr. Murray said they would; * Ms. Murray failed to provide itemized reports/comparison of material costs, despite my repeated requests; * I received an invoice on September 6, 2022, for $4,830 due by September 21, 2022, before they had even started any work; * Scott (Project Manager) failed to show up on several occasions, and Ms. Murray could not provide a reason for the no-shows; * Ms. Murray aggressively informed me that she did not receive several emails from me despite referencing the contents of those emails to my daughter to include my email objection, dated September 25, to pay $4830 for work not even started; * No one from the company followed up with me after I reported to them that my ring had been stolen while their crew was working in my house; and * Ms. Murray and Alexis Vickers made several false statements during a telephone conversation on September 29, 2022.

Healthy Home Solutions - damagerestoration - Updated May 2026

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