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    Finely Finished

    5.0 (1 review)
    Closed 8:00 am - 4:00 pm
    Updated 3 weeks ago

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    Services - Finely Finished

    Fixture refinishing

    Floor installation

    Floor refinishing

    2 More Services

    Floor repair

    Floor restoration

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    11 months ago

    Business owner information

    Photo of Rodney C.

    Rodney C.

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    LL Flooring - Dover

    LL Flooring - Dover

    (7 reviews)

    I ordered a butcher block countertop from the Dover DE store on November 3rd 2024 - it is January…read more27 and I finally received it. It has been difficult waiting but I understand the company was re-purchased by the previous owner late, October. This caused difficulty with tracking and receiving certain products. The staff at the Dover store was courteous and responsive as much as they could be during the waiting period. The butcher block is beautiful and worth the wait since it matches an earlier install in my kitchen. Another issue is making contact with corporate customer service, it is like the new owner does not want customers to give feedback or have problems resolved. Hopefully this will be improved Going forward.

    Went online and paid $25 to have the installer come out however after a week of not hearing back I…read morecalled and was told "was sent to the wrong store"? Ok let it go, I then ordered product and put down a 50% deposit and was told would take a couple weeks to come in. After waiting 3 weeks I then called again to be told that it all came in a week ago but I need to pay the remainder and sign a form for them to even call the contractor again? The complete lack of follow up and misinformation about paying half at start of job and half at completion was extremely frustrating. I then spoke with the manager and while he did refund the deposit could care less about our experience. We will go somewhere else as clearly this is just another very poorly run franchise.

    Finely Finished - flooring - Updated May 2026

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