We used this company in 2017 when we first bought our home in Annapolis, to service the two gas…read morefireplaces, when the propane was first reconnected. Last year, I had noticed some problems (noise, stopping & starting) with the fan blower, and this year, we knew we needed a repair. I finally found their phone number and scheduled an appointment. Their office & scheduling functions are very professional. Rob came out today, right on time, and replaced the fan blower assembly. It is much quieter now. He explained everything as he made the repairs, and now we are all set up for the winter holidays.

Every so often you come across a service that makes you realize this is how it's supposed to be…read more Easy to schedule, confirmed and showed up on time, made efficient use of time and reasonably priced. Rob is obviously knowledgeable and patiently explained things to me. He did a thorough and meticulous job. Unquestionably our go to for gas fireplace service from now on.

Gorgeous outdoor cushions just got delivered to our new home in Tennessee. They are nicer than we…read moreever could have imagined. Later, we will post more pictures.

I've been using Backyard Billy's for cleaning and service on my pellet stove for 7 years. My stove…read morewas serviced/cleaned by them in October, as we have done every year and now it's not working. I called for repair service and had to wait 3 days for a return call only to be told there were no appointments available until January. Terrible customer service and no way to treat a loyal customer.

Velocity HVAC has been taking care of us for years, and I can't imagine trusting anyone else with…read moreour home's comfort. They were first recommended to us when we needed to replace our old units, and from that very first visit they treated us like friends, not just customers. Over the years we've met several of their technicians, and every single one has been knowledgeable, friendly, and genuinely committed to doing the job right. It's rare to find a company that combines expertise with this level of personal care, but Velocity does it every time. We're grateful for them and highly recommend their team.

Customer service is horrible, hard to get ahold of. Constantly had to remind them of what was…read morerequired with service contract. Seems like always an issue with system they installed. When installing new system and linking to existing ductwork they did halfazz job, it fell and pumped AC into crawlspace, saturated insulation. Had to fix insulation issue my self and ended up having to put all new duct work in. Find another company!!

Wow I have mixed feelings about First Class Chimney. Let me start off by saying. We rented a…read moretownhouse and used them as a final move out Chimney cleaning and inspection. They arrived on March 17th. They charged us $180.00 for the service. When the tech arrived he cleaned the fireplace and he broke one of the glass doors with his equipment. He said he would replace them at the warehouse within 3 days. I told him we had to turn in keys by the 31st. He promised to have the doors back in 3 days max. Ok I gave them the whole week. No word from him or his manager Josh. Ok so now we are 10 days out and no response and I called Josh and explained that if we are charged for the doors during our walk thru I will be taking this to small claims court. It wasn't then that I was told the doors were available for replacement. Really so you had the doors but didn't intend on replacing something your tech broke until I called again. If you break something it's your job to replace it. Simple as that. If this company had been straight up with me. I probably would have used them for our new house we bought that also has a fireplace. Now I can't trust their services. We'll Josh eventually made sure he replaced the fireplace glass doors two days before the final walk thru so I'm thankful for that. Overall 2.5 stars. Since they finally replaced the doors.

When you work jn DC, or anywhere in this region, you work long hours and have a demanding career. I…read morescheduled this appt THREE WHOLE weeks ago. It involved taking days off and moving shifts around. This morning I had an 8-10 window and after waiting an hour, (it was 9:10 when I had to reach out) I should have known better. At 9:10 I called them bc they never bothered to contact me! I left a voicemail about the unprofessionalism and inquired as to were they still coming. Then all of a sudden, Josh calls me saying there was a problem with their vehicle. What a joke/lie! Had I not reached out, they would have never called me. Quite a coincidence that when I left my voicemail, his tech just so happened to call him, to let him know that he was having issues with the vehicle.(All in a 30 second time frame from when I hung up) I asked if they could come out tomorrow and he told me they are closed on Sundays. Well, it's a good business practice while you are still growing to accommodate the CLIENT being that YOUR COMPANY messed up! I have a Groupon which shows they are still trying to gather up business. Well this is not how you do it! Super shady and unreliable. Again, I had this planned for weeks and had to make maneuvers in my schedule. This is a mom and Pop amateur show. Don't waste your time. You do get what you pay for. Spend a bit more $$ and go with professionalism! People that show up on time, and early to get the job done. Not companies that offer lame excuses. I was asked if I wanted to schedule for next week. Maybe Josh did not understand how being that I had to schedule this 3 weeks in advance, that no, I cannot just "Schedule for next week." Total waste. Go with pros that value the consumer's time!

I highly recommend First Class Chimney. From the start to the end we had wonderful experience…read more Reasonable price, fantastic customer service, timing, even better workers! We are so grateful to Javior and his team, Josh others teams i didn't get the names. We can not be more satisfied.

I called this company for cleaning and inspection of my chimney. I selected them for the reviews…read moreand I wasn't disappointed. Tony was very professional and thorough. He and his team ensured my living room remained clean before, during and after the job. They took pictures showing me all the missing mortar and deterioration. The team that made the repairs was just as professional. They left my living room cleaner than before they started and the chimney looks perfect.

Had them do a stainless chimney liner, new crown, and stainless cap…read more Awesome service. Quick turnaround with pricing. Amazingly competitive compared to others. Rob was great to work with. Very respectful of my property. I would recommend them to friends and family.

I had booked a chimney cleaning and inspection as a precaution. We do not use the fireplace often,…read morebut I was erring on the side of caution. The service team called to let me know they were on their way. Once arrived, they listened to my concerns, took a look at the chimney from the fireplace, and advised I try their suggestions before laying out money for a cleaning and inspection that were likely not needed. There was no charge for their visit! If I do run into issues in the future, I will definitely call this company!