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SERVPRO of Dover/Middletown

3.5 (8 reviews)
Open • Open 24 hours

Services - SERVPRO of Dover/Middletown

Biohazard cleanup

Damage restoration

Mold remediation

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Gibellino Construction Company - 2024 WATER DAMAGE -- KITCHEN CEILING BEFORE AFTER

Gibellino Construction Company

(6 reviews)

When my house was severely damaged in a fire, I did not know where to turn for help with the…read morerebuild. Thankfully, I contacted Gibellino Construction and spoke with directly with Gabe on that first phone call. He was helpful, knowledgeable and responsive. He immediately put my mind at ease. To say that the situation was challenging would be an understatement, but Gabe never wavered in dealing with the insurance company and the many vendors that were involved in the reconstruction of my home. Their work is impeccable, and Gabe spent many hours working on my case to ensure that everything was done to my specifications and within the allotted budget. He also worked tirelessly to incorporate some other renovation projects into the rebuild so that everything would be done on time. While I hope that no one reading this suffers a loss due to fire, flood or some other disaster, if you do, I highly recommend Gibellino Construction as one of your first phone calls! I will use them again should I have any other home renovation projects in the future.

I had a tile floor re grouted by Gibellino Construction. I…read moremust say they did a wonderful job!!They were respectful of me, my clutter, and my importantly my home. They were finished in an timely manner. I felt so comfortable with is team, I looking forward to them to do other projects in my home soon. If your looking for trustworthy and talented construction staff chose them you won't be disappointed!! Kelly

ProClean Hard Surface Restoration

ProClean Hard Surface Restoration

(1 review)

We hired this company to clean our tile and grout throughout the first floor of our home in June…read more2016. After the company had cleaned the tile and grout in our kitchen, I noticed a large chemical ring mark left on our quartz kitchen countertops, next to our sink. The mark would not come off, as the chemicals had eaten through the quartz counters. I let the contractor know of the damage right away, yet he denied leaving anything on our kitchen countertops, however he admitted to using our sink (right next to the chemical mark on the counters). The chemical ring mark was the same size as the chemical sprayer bottle he was using to spray the chemicals onto our floor to lift the dirt prior to cleaning. Normal household cleaners would also not leave this type of mark. The contractor has refused to accept responsibility for the damage. I reported the contractor to the BBB and also plan on taking the company to small claims court. The contractor has not responded to any of our emails regarding the damage. I have since gotten quotes to repair the damage to the countertops and will be seeking restitution from the company. I definitely would not recommend this company to anyone. I feel as though we were taken advantage of. The contractor also broke our toilet bolt cap and did not make us aware of the damage. Although that is a small fix compared to the damage done to our countertops, it was still inconvenient for us to have to fix.

From the owner: Proclean Hard Surface Restoration is a revolutionary method of restoring hard surfaces to their…read moreoriginal states for residential and commercial customers. Our specialty is Tile & Grout Restoration with emphasis on retaining the beauty of your floors by preserving your investment. We also restore Concrete, Carpet, Counter Tops, Natural Stone, Garage Floors, Pool Decks, and more. Contact us for a free, no-obligation demo and enjoy the fantastic results that are achieved. Our goal is to have you love your floors! If your floors are not becoming to you......then YOU should be coming to ProClean

The Restoration Group

The Restoration Group

(2 reviews)

We had a water leak in our small hall bathroom and we called this company; they charged 4300.00 to…read moredry out a half sheet of plywood on the floor; though insurance paid i still feel this was a severe case of price gouging. We paid for the plumber and removed the vinyl flooring ourselves; all they did was dry the area out; no mold or anything like that, just about 1/2 sheet plywood that needed to be dried before we put flooring back down. They kept telling us that it needed to be drier (below 16%) and for 2 days that number didn't change, finally had to call them and have them remove their equipment. We wrote our insurance company about our disagreement, do yourself and don't call this company; they will rip you off. We also removed the drywall.

On 12 October 2022, I terminated the Restoration Group services due to their unprofessionalism,…read moreunresponsive, constant delays, and the fact that one of their workers committed theft, stealing my wedding ring set from my home. I returned to my Delaware residence the week of 10-14 October 2022, specifically because Roxanne Murray stated that the Restoration Group would have all the renovation work completed within 4 days. She stated this to my daughter the week before, when they worked for 2 of the 4 days. Therefore, they would need only 2 days to complete the work during the week of 10-14 October. My daughter advised Ms. Murray that the workers could come to work on any day Monday through Thursday (10-13 October). Roxanne subsequently informed my daughter that the workers could not come to finish up until Wednesday and Thursday (12 & 13 October), despite originally stating to my daughter that they would come on Monday and Tuesday. I was never given a time when the workers would arrive. My daughter informed me that the workers had previously arrived at approximately 8:00 am, so I opened the garage door as I was expecting them to arrive on Wednesday, 12 October. When they had not arrived by 9:30 am, I called Ms. Murray, who advised me that they were coming but did not know when or what they would be working on that day. I called back at approximately 11:15 am because they had still not showed up. At this point, Ms. Murray stated she did not know when or even if they were coming. When I informed her that I had an appointment at 3:00 pm, she stated that I had already agreed to be available all day, as if I was expected to wait until the end of the day and hope the workers showed up. At this point, I called back and informed Ms. Murray that the services were no longer needed and that I would hire someone else to finish the work. This incident is consistent with previous behaviors demonstrating their unprofessionalism and lack of reliability, such as: * Frequently did not show up when Ms. Murray said they would; * Workers lied and said nobody was home, but they failed to knock on the door (September 2022) and did not show up the next day even after Mr. Murray said they would; * Ms. Murray failed to provide itemized reports/comparison of material costs, despite my repeated requests; * I received an invoice on September 6, 2022, for $4,830 due by September 21, 2022, before they had even started any work; * Scott (Project Manager) failed to show up on several occasions, and Ms. Murray could not provide a reason for the no-shows; * Ms. Murray aggressively informed me that she did not receive several emails from me despite referencing the contents of those emails to my daughter to include my email objection, dated September 25, to pay $4830 for work not even started; * No one from the company followed up with me after I reported to them that my ring had been stolen while their crew was working in my house; and * Ms. Murray and Alexis Vickers made several false statements during a telephone conversation on September 29, 2022.

SERVPRO of Dover/Middletown - damagerestoration - Updated May 2026

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