Just had Austin install out new Whirlpool microwave. He was here on time and did and excellent…read moreinstall. The wife and I are very pleased with his service and would recomment to everyone we know. His labor was more than reasonable. George and Kathy Ireland 6/2/2025

I called his cell and left message with my name and Phone number Several days passed and no return…read morecall Then I called MD Appliance Repair came to my house in a few days and did an excellent job on repairing my GE washer which is only 3 1/2 years old He diagnosed my problem and I didn't have to buy any parts. He factory reset and was good to go.

Unfortunately, had to call Maryland appliance repair LLC more for my Samsung refrigerator which was…read morenot cooling properly. Mike diagnose the problem quickly and get the best fix he could given inherent issues with the refrigerator. Cannot recommend this company anymore highly than I have and the only drawback is that their popularity has resulted in longer wait times to get to customers. Great people to work with

All went well came to my home when he said at the time he said and had my problem fixed within an…read morehour

I had no problem with buying, delivery and installation of a new dishwasher. They even had the…read morerecords from when my house was built and what appliances were installed then. Very happy.

not very happy our refrigerator was freezing up and not cooling at the top we asked if we should…read moredefrost the drain line or leave frozen wanted us to leave frozen repair man was late looked at our frig defrosted drain line doesn't know why it is freezing and charged us $110 for repair it is now the next morning drain line is frozen again inside temp is 57... what did we pay for??? NOT HAPPY

Superior service from this company. Not just the technician - Travis - who is clearly well educated…read morein his line of work, but he was very thorough, organized, top-notch service all around. The support staff behind the phones are as well very polite and provide timely updates to the repair status. I will 100% recommend this company. Managers & Owners should be proud to know that top tier employees are representing their company in the best possible way.

Chesapeake Home Appliance Service no-showed for my confirmed January 21, 2020 10am-1pm service…read moreappointment. I did not receive any response to my follow-up voicemails. Obviously I will not provide them any future business nor will I recommend them.

Made appointment- no show no call - it is almost virtually impossible to call a person anymore to…read moreinquire about any piece of your service. When I finally did get a hold of somebody, I believe I was speaking to people in India. They had no interest in anything other than rescheduling.

Mike, the service tech, was prompt and professional. He quickly diagnosed the issue and had the…read morereplacement part with him. He was conscientious and friendly. My complaint is the cost, which does not reflect on Mike's service. The cost was $568 to replace an evaporator fan. The part is $75. The diagnostics were $130. The remaining labor for about 30-40 minutes was $353! Pretty prohibitive.

If I could give a negative star rating I absolutely would…read more Whatever you do, DO NOT CONTACT THIS COMPANY FOR HELP. They are the absolute WORST. Edward Dobbins was scheduled to assess freezer and dishwasher. I followed up with Family First to confirm whether the appointment was made. She was hostile and yelling stating "GE has no right to schedule for Family First." If true how would a consumer client know? After providing account details, she LIED claiming the appliances are not under warranty. GE (who assigned this pitiful organization as a sub contractor to perform the needed work) confirmed the warranties ARE VALID. Same female continued to share "GE refuses to do anything to correct the issues and it is out of Family First's hands so they closed both service tickets, without following up to inform me. I made a follow up telecon w/ GE the service advisor was surprised at the DISRESPECTFUL treatment I received and revealed that what Family First shared was untrue. Two new service tickets were created AGAIN, a GE CERTIFIED technician conducted an in home assessment, created a report, called twice to follow up and provided me step by step detailed guidance. I followed the steps and am awaiting follow up actions from GE. Services Dishwasher repair, Refrigerator/freezer repair

They do not call back they do not show up they LIE and said they message not true. The guy is…read moresupposed to come on Sunday !!??? Never showed up never got follow up call GE is unable to get a hold of them I highly recommend that they go out of business. I highly recommended GE to cancel their service agreements with them. Do not use them. Do not call them.