Loooooooooooooooooove if they could receive 10 stars I would give!! Best spa place I've ever been to, customer service is ridiculously outstanding massage therapist was a gem and worked on all issues read more

AWESOME! Really enjoyed visiting the Lapis Spa @ The Fontainebleau Hotel. I wish I remembered the name of my masseuse but she was great. I booked a 50 minute Swedish massage with the Miami Spa month deal. We were staying at the hotel, so it was just a quick walk down to the spa. We checked in at the desk and after our check-in, we had someone walk us to our lockers and let us know that we can change into our robes and slippers, once changed, she took us up the elevator to the waiting room where the masseuse will call-out your name and take you to the massage room. My massage was awesome, did I mention that? It was much needed and I truly enjoyed it. So glad that my masseuse was quiet and did not chat, she would ask how the pressure was and that's pretty much it. Usually once you get up from a massage, they hand you a cup of water, which didn't happen here. But not a big deal. After the massage, I met up with my friends and we changed into our bathing suits to enjoy the spas, pools, steam room and mineral showers. There are towels all over for use, cool cucumbers to put on your eyes, or eat as a snack (HA!), there is also a place for tea, water, fruits and pretzels located in the women's area (obviously, not sure about the men). I didn't really get a chance to check out amenities in terms of products available to spa users but I did notice that there were hair dryers, curling irons available and face wash, lotion and moisturizers. Go visit!! read more

Wasn't expecting much from a hotel spa, but was pleasantly surprised. (Our time the hotel was a nightmare) Many of the amenities were closed but the spa is beautiful and the massage therapist I got was amazing, Eli. She was super accommodating when I told I had issues breathing, and she placed some eucalyptus on a towel so I could breathe. The massage was nice and her skills were pretty good. read more

this place it's inside Fontaineu Blue Hotel!! I got a Deep Tissue Massage w/ a male.. Great and Relaxing.. The use of the facility before and after is so convenient. read more

Very poor experience especially considering this is supposed to be a 5-star hotel. If you're looking for a high class experience (or at least trying to avoid a low class experience while paying a premium price -- do not come to this spa.) While the services were enjoyable, the staff was embarrassingly horrible and the amenities were disgusting and appeared to be rarely cleaned. Seeing that spas are supposed to be a place of relaxation, the spa was extremely loud, full of not only boisterous , obnoxious spa guests, but the staff was the loudest of all. While we were waiting for our massages in the "silent room" the staff members were continuously talking at a very high volume, sitting down making themselves comfortable and chit-chatting while paying patrons were trying to enjoy their expensive stay. They seemed to be enjoying this time talking loudly during their little break, all while towels were needing to be restocked, and amenities cleaned-- all of which we're poorly cleaned and maintained. I did not feel this spa was clean whatsoever. In addition to the staff members being unprofessional, loud, and lazy, they were extremely rude. Before making our reservations at the spa weeks prior, they informed us that while the spa closes at 6:30 pm, we were welcome to use their amenities in order to shower and get ready for our night out. At 6:30 on the dot, while we were toweling off for our showers, they continuously were yelling at us to leave. Clearly, we were trying to towel off and get dressed quickly, and they continued to literally push us out the door and tell us to leave. I don't care if I'm eating at a McDonalds -- if you have customers paying for your services (especially a premium service at that) you should be treating them kindly and with the utmost respect -- not shoving them out the door to leave right at closing time, especially when amenity use was permitted after our expensive spa services. The massage beds smelled, the robes smelt and felt dirty, and the "slippers" (might as well have been dirty Crocs) were uncomfortable and again, dirty. Spa guests were not cleaned up after, with cucumber slices and cups left everywhere. The showers were atrocious and clearly not regularly cleaned. In case it's not obvious, I will never step foot in this place again. Disgrace. read more

My absolute favorite place in the world! I love coming to Lapis daily during my stay at Fountainbleau. The service is excellent and I feel like a VIP the second I enter the spa. The co Ed section is beautiful. The rain shower is so relaxing and the mineral pool is heavenly. The seats are reclined perfectly and the orange infused water is the icing on the cake. The men's mineral bath is absolutely amazing and the sauna is on another level. I had a slight cold on my first visit to the spa and within 5 minutes of the 107 degree sauna I was cured! After my spa experience, the TV room is a must. I chill in my robe, make myself some warm tea with a cup of mixed nuts and a plate of freshly cut fruit and watch tv for a while. After chilling, the locker room is the perfect way to start your day or night off right! The showers are amazing and the special shampoo, conditioner and body wash are perfect. After taking a long, relaxing shower I head to the bathroom to get ready. The bathroom is filled with large lighted mirrors and they have every single amenity you could think of. Razors, hot towels, gel, toothbrushes and toothpaste, shaving cream, deodorant, you name it! All in all, I love lapis and look forward to visiting lapis every day for the rest of my life! read more

I purchased a package during spa month and for the grand total, including service fees and taxes, of $180 I received four services. I was able to get a 50 min soak, 25 min back rub, a 25 min facial and a 25 min body scrub. I will walk through my experience and you can take my opinion for what it is worth. When I booked my services I was looking for a facial and a body scrub. When I saw the spa package I figured I would take it since I've never had a soak before. I stayed at another luxury hotel and I wasn't willing to pay $500 for what I wanted. I received a confirmation call the day before and I could have sworn she told me to be there at 9:15 am since my appointment was for 10 am. I could be mistaken and she could have said 9:30. When I got there, the doors were locked so I scouted the pool area while I waited. When I got back there were about 4 other people waiting. The doors opened promptly at 9:30 and I signed in. I didn't complete a questionnaire as usual and payment is taken upon check-in which I thought was weird. I was then led back to the ladies locker room where the attendant gave me a brief tour. The facilities were clean and I received my large locker. The robe was the usual but didn't have pockets which I would loved to have had to keep my glasses and my itinerary in. The waiting area had pretzels (which were kind of on the stale side), strawberries, oranges, lemon lime infused water and tea. I would not have known to have been in the waiting room 10 mins prior to my first service because I wasn't told. I actually overheard another attendant mention it to another guest. By the time I changed there were about 6 other women waiting for services and they kept coming. I was called back with two other nice ladies and taken for my soak. We were led into a steam room, with the option of using the jacuzzi instead. We all went into the steam room for 7 mins and it was the longest 7 minutes ever! It was so hot in there it was hard to breathe. I've been in steam rooms before and the steam normally shuts off for a brief period and then starts again. Nope, this bad boy kept pumping out steam and I wasn't sure I was going to last. After that we were led to our hot bubble baths. The three of us were separated by wooden dividers and the tubs were nice. We had ice water with a lemon, cucumbers for our eyes and fruit to snack on. I love taking baths but going from the hot steam room to a hot bath was a bit much. I tried to stay cool by drinking all of my ice water, turning on the cold water and using my wash cloth to douce cool water over my head. The attendant did ask if the water was okay when we got in and I should have told her to cool it down. When she finally came back I had her run the cold water for 2-3 mins. After the hot soak, we were led to a cool shower to rinse off and use a body scrub. It was nice to finally have a chance to cool off. Then the attendant disappeared and we didn't know what to do next. I went to the front desk and they told me we could wait in the waiting area until our next service. There were even more people in the waiting area and another attendant started calling out names. This is when I felt as though we were nicely being herded like cattle. The now 5 of us went upstairs to another waiting area. When we got upstairs other guest were waiting and some had to sit in another area because there was no more room. One by one each person was called by the respective person for that service. I was headed back for my massage (back rub with lotion). I have a massage therapist which is amazing so it's hard to find someone other than him that I like. I will say the gentleman that gave me my massage was professional and courteous. I could have gone without that service though. After my back rub I had my facial. It was short but nice. It was my second favorite service of the entire day. The best part about my spa day was the body scrub. It was amazing. I can't remember the woman's name that gave me the body scrub but she was fantastic! The Vichy Shower was awesome and the sugar scrub left my skin feeling soft. I highly recommend that service. At the end of a spa treatment I am used to having some sort of consultation about my skin, my muscles or something. That didn't happen here. Because it is so busy, I believe that everyone is focusing on the next guest. There was no check out, no how was your overall experience and no one asking if I wanted to leave an extra tip. That is why I say that Lapis is more concerned with quantity. Overall I enjoyed my experience. However, if you want a tailored experience I would suggest you go somewhere else. Maybe it's different if you purchase just one long service rather than four. From what I noticed at the large and crowded pool area, the experience I had at Lapis is on par with the entire hotel. read more

Impressive. Very relaxing with numerous amenities. The staff anticipated every one of your needs. I took part in the massage and facial package. It was worth every penny. I highly recommend a spa day at Lapis read more

This spa is absolutely phenomenal. I've been to spas, but never one as beautiful and as luxurious as this one. Everywhere you turn, it's floor to ceiling marble. The treatment rooms have chandeliers. It's 40,000 square feet so it's easy to get lost in it. My sister and I came for her birthday weekend and we did the hammam baths, massages, and facials. We arrived at our lockers and our personal butler showed us around and led us to the rain room and then the hammam baths. When we got to the baths, our tubs were ready with bubbles and a tray of water, fresh fruit, an exfoliating scrub, cucumbers for our eyes, and a shower cap. The fruit were perfectly ripe. After our 35 minutes were up, our butler came and got us for our next treatments. I had the hot rocks massage and it was incredible. It was the best massage I've ever had, and I get them once a week from somebody I've been going to for a long time. At one point, she was even using her arms down my back. I can't say enough good things about it. For my last treatment, I had a facial. I chose the oxygen booster facial because it was recommended for dry skin. This facial was hands down the best facial I've ever had and my favorite out of all of the treatments. I take great care of my skin and use an expensive regimen but after this facial, my skin had never felt better. My favorite part of the facial was when they actually use the oxygen on the face with their state of the art machine. The esthetician takes what felt like a mini hose and blows small amounts of cool oxygen on every area of your face for about 10 minutes. This is the most refreshing thing I've ever felt, and feels amazing after being out in 95 degree weather. I had this facial 2 weeks ago, and my skin still looks and feels amazing. After our treatments, we went to the rain room again, which is also amazing. Then we checked out the co-ed pool where it's basically the only area where men and women can be together. Everything from the service and friendliness from the staff to the treatments were exceptional. This was the most expensive spa that I've ever been to but worth it. Overall, my experience here was amazing and I can't wait to return. read more

See all

I love taking a spa day at Lapis Spa. It's definitely not your basic spa with just a few services. This is the kind of place where you can come and relax for the day. Super peaceful place read more

Does a fantastic job delivering the pampering and relaxation you'd expect for the prices. Amenities galore and very attentive service. You can easily spend hours here enjoying the facilities before/after your spa appointment(s). I tried the microdermabrasion facial, which had a amazing effects for me. Overall highly recommended. read more

Love, love, love. My husband and I got a couples massage here and it was one of the best spa experiences I've ever had. We were staying in the hotel so the day before I was able to spend the afternoon enjoying the other spa services: hot tubs, mineral pools, rain showers, etc and it was fantastic. The staff is friendly and helpful and they have fruit flavored water (oranges, strawberries - YUM) and a simple buffet of nuts and fruit that you can enjoy. Pamper yourself and make an appointment! read more

I absolutely love this place! My girlfriends and I spent a day at the spa to celebrate our birthdays. I took advantage of the comfort bath, body scrub and massage. Theresa was amazing and took great care of me! She even surprised me with a sweet little gift. I would highly recommend that you spend time here. The services are amazing! read more

I could seriously spend my whole vacation here! I loved every minute from walking into the spa! The staff were SO FRIENDLY! I was booked for a hummus bath and deep tissue massage. My bath attendant was so sweet and my masseuse was excellent! I was so relaxed! I will be back every time I come to Miami !!!! read more

Great spa! Very relaxing, clean, and spacious. The massage was one of my top 5 favorites!

I really like this spa!! I do it every year during Miami Spa Month. Included with the spa treatment you get access to the beach and pool at the Fontainebleau until closing. The spa is modern, cool, and relaxing. They think of everything, from comfortable robes and flip flops, refreshments, and many lounge sections! They have both women, men, and coed sections of the spa. The staff is extremely attentive and accommodating. If you want a relaxing and fun day, this is the spa for you! read more

Would have given 5 stars if the people in there knew how to lower their voices. Groups of girls taking photos left and right speaking with voices that are loud for even OUTSIDE and not in a spa. I heard this too from other friends of mine and didn't think it would be THIS bad. Massage, however, was phenomenal by Elisa. MESSAGE TO STAFF: please tell these people to shut up and put their phones away read more

I brought my husband to Fontainebleau for his birthday weekend, and was excited to bring him to the Lapis Spa for a massage. I was booked in with Lukas for the Unwinding Muscle Release Massage (he was the only massage therapist with availability). The total cost for 2 massages was around $500 because Fontainebleau charges an automatic 20% gratuity to anything (food, drinks, massages, etc) When Lukas brought me into the room he asked me "why are you getting a massage today" I told him that I had gone to the gym the week prior and had a tiny bit of muscle soreness afterwards but that the main reason was just wanting to relax. When he started massaging me, he asked me "so how often do you workout", I answered just hoping we could stop talking and get to relaxing.. he then asked me "what I eat as a diet".. which I thought was so odd because I never ever mentioned that I was on a diet or trying to lose weight, but I replied that I eat a "low carb diet at the recommendation of my doctor" He started asking me tons of questions (mind you, I was just looking for a silent massage with relaxing spa music) he was asking me "what kinds of foods do you eat on your diet?" "How often do you eat?" "What do you do when you're at the gym" - I hesitantly answered all of these questions because I was just hoping if I quickly answered, he would stop and just give me the massage I paid $250 for. He then started giving me weight loss advice.. now.. remember, I NEVER ONCE asked for weight loss tips or advice or even told him that I needed to lose weight, he seemingly concluded that while I was laying NAKED ON HIS TABLE. It was SUCH an uncomfortable experience I can't even explain. He was telling me that I should only be eating 1/3 of an avocado daily, and 10 almonds etc. I think that he was trying to be helpful, I don't think that he was doing it with malice or ill intent, but thats not really the point. I was just hoping to get a massage, and relax (as I told him) and ended up being talked to about my diet, what I should do differently, and what I should do at the gym for 50 minutes of ZERO relaxation. Honestly, as I was laying there I just wanted it to be over. Not to mention that the massage was the most firm pressure ever, and I am in SO much pain afterwards (my previously slightly tight shoulders are now pretty immovable). The draping techniques for both my husband and I were not up to par with any other spa's we've been to as well. When he was massaging my legs, my entire butt was exposed. Same for my husband with his massage therapist, he mentioned that his entire backside and legs were completely exposed with no draping used. Overall 203948093840938% NOT worth the money spent and the humiliation I felt when my massage therapist who is supposed to make me feel comforted and relaxed made me feel irritated and uncomfortable and judged. read more

I booked a couple treatments for my birthday, while staying at the Fountaine Bleu: a Hammam bath and the Abyanga massage. The staff was extremely friendly and accommodating, especially Irene. She assisted me throughout the day and made sure that everything was perfect. Overall, my experience at the spa was great and I recommend it for solo travelers and small groups. read more

My boyfriend and I went to the Lapis Spa during spa month. We spent an entire afternoon enjoying the grounds of the Fountainebleau as well as the common areas of the Lapis spa. The hotel is lovely, as are the grounds. But, on the day we visited, there was garbage everywhere. Lots of coffee cups on the ground, nobody cleaning them up. The same was true in the spa locker room. There were also coffee cups laying on the floors of the bathrooms within the women's locker room at the spa. In addition, the fixtures in the spa were rusting. Some property maintenance is badly needed. I found the lack of attention to these details to be disheartening when spending so much money at a resort of this caliber. We got a couples' massage, which was lovely in a room that faced the ocean. The massage therapists were both fantastic. And the common spaces within the spa were lovely. Only complaint there is that by the afternoon, so many people were in the spa that it was a challenge to find a chair and the crowded nature of the situation was counter productive to the very point of hanging out in a high end luxury spa with the intent of relaxing. Fountainebleau, I expected better from you. If the hotel would invest in some maintenance in the spa, get on top of cleaning up trash and come up with some crowd control strategies then the Lapis spa would shine as the jewel its intended to be. read more

One of my favorite spas! Love the mineral pool, overall the spa is very beautiful and clean. Good service and friendly staff. read more

I am a spa regular in Las Vegas, so this review is based largely on a comparative scale. My bridal party booked my bachelorette trip to Miami this past July. Coincindentally, it was spa month, so I thought it would be nice that as part of my bridal gift, I would 1) surprise them with a spa day 2) take advantage of the deals. Based on photos, reviews, and the size of my party, I decided on Lapis Spa, located in the beautiful Fontainbleu Hotel. I booked 1.5 weeks prior. From my first phone call, through our appointment date, the staff was polite and easy-going. I booked each of us for a 50-minute swedish massage during some of the earliest slots in the day (on a Friday), which worked favorably in avoiding a huge crowd. Per their suggestion, we checked in 30 mins prior, and were immediately escorted to our robes, spa slippers, and lockers. (Bonus: we were also given vouchers for one glass of rosé each!) Facilities were clean, spacious, and aesthetically pleasant. My swedish massage was as relaxing and therapeutic as I anticipated, and the masseuse was attentive to the problem areas that I verbalized before we began. I noticed she even snuck in a little shiatsu! Pressure and touch were just right. Everyone in my group seemed to share the same positive sentiment. After our massages, we indulged in the jacuzzi and eucalyptus steam room. I am certain the rain room would be a perfect follow up to this, but it was under repair at the time. For this reason, as well as minor things like towel availbility by these water features, I docked a star. Still, nothing too detrimental to our experience as a whole. Some big gulps of water and a handful of spa snacks later, we returned to our lockers to cover up and head to the pool and beach areas, which were available to us as spa patrons. While the pool was busy, we managed to find plenty of open seating. There were many umbrellas available too. We didn't stay in our loungers for long, however, and opted for brunch at the poolside restaurant, La Cote (see separate review), instead. We were happy to redeem our rosé vouchers there. After a delicious meal and some time enjoying the views, we continued onto the beach and played in the water. Though technically not in the spa, we really loved our time outdoors (towels provided both pool and beachside), and still considered it to be part of our experience at Lapis. We eventually returned to the spa for showers and blowdrys, and all came out feeling ultra refreshed. There was no wait for anything, and again, everything was noticeably well-kept. All together, we had the most blissful ladies-day at Lapis! read more

Couldn't have been more disappointed with my experience. Everyone on their cell phones (texting, talking, texts on ringer) and talking in full voices. I spent my time moving from spot to spot in an attempt to find somewhere quiet to read. I complained once about noise and it was not resolved. I know it's Covid but it's still full price for a fraction of the amenities. When I complained (twice) that were only two places you can go in the spa + both areas were incredibly loud and not relaxing, I was told to go to the outdoor pool (music blasting, full of people - not a spa experience). Will never recommend or come back here, it was the polar opposite of relaxation - the people were annoying, the staff didn't care and there's no amenities. Also if you go as a heterosexual couple... don't. There's only one coed pool so don't expect any relaxing moments with your significant other. read more

Booked a girls spa day. All 3 of us got massages and facials both were just ok. In the massage we felt rushed and that they were rough and not slow with their movements which made for not a very relaxing experience but the reason I rate it almost 0 stars is this... rain shower and steam room were closed so we decided to go enjoy the outdoor pool after our services. NO ONE TOLD US or even mentioned that they lock the spa at 6:30 pm. We returned at 7 pm to the spa to change, shower and get our belongings only to find the spa locked. Fine, we find someone and explain that we need to get our stuff from our lockers only to be told that it has all been taken to lost and found!!!!! Everything in our lockers had been cleaned out and thrown in a pile and brought to lost and found..... our underwear! Our jewelry!!! Our cell phones, wallets, and clothes.... all taken somewhere to some lost and found. Finally found someone else who brought us 3 clear garbage bags each with our stuff from the locker. This is absolutely unacceptable especially from a 5 star establishment. We could not believe what had happened and it was an extremely stressful experience. First of all they are an around the clock hotel with restaurants and bars operating 24/7. I would not expect to have no access to my locker after 6:30 pm. They had given us wrist bands and told us to enjoy the pool and grounds and never at any point said "oh, and make sure your back before 6:30 pm or we will lock you out... take your items from the locker, throw them in a garbage bag and give them to lost and found! I had my Louis Vuitton in there and all my jewelry. Shame on you Lapis spa, what a horrible experience. I am a local and I will never return for another service. Make sure to check out the photo I added of my items in the garbage bag. read more

Lapis Spa - My personal items from my spa locker thrown in a garbage bag and sent to lost and found after a day of spa services! - Day Spas Near Me - Miami Beach, Florida

Every year during spa month my husband And I try out a new spa. This week we visited Lapis Spa at Fontaineble. We've stayed at this hotel a couple times and can't believe we've missed out on the spa which is the best spa we have visited. When we first arrived we checked in at the glowing front desk and then called in by name to our respective locker rooms. Given a locker and robe with sandals. You keep the locker all day so you can use the outside pools/beach and then come back as many times as you want. I was running a little late so skipped the tour and went upstairs to a little waiting room. Mihaela my therapist came and led me to my treatment room. The massage type selected was the hot stone. It was wonderful and extremely relaxing more so than a swedish. The hot stones melted the tension in my muscles and If it wasn't because of the heat of the stones it was hard to tell when Mihaela was using her hands or the stones to massage...she was that good. Ok so once I'm done and in a Spa daze my husband and I meet up in the co-ed area which consist of a mineral pool and a rain room which we couldn't get enough of. I. In the women's only area there's a eucalyptus steam room which is not to be missed a rain tunnel some more hot jet pools and loungers as well as cool cucumbers to place on your eyes. The men's has the same. Once you exit that area there a silent room if you choose to take a nap and a refreshment are with vitamin c water,fruit, pretzels, tea and honey. There's showers and blow dryer/curling irons available to get ready afterwards. I recommend making this a full day experience and la cote for lunch as you can go very casual in your swimwear and cover up. Enjoy your relaxing day! read more

See all

If I could do zero stars I would. So our experience with this spa started like this: We got an email stating we got two free massages with our booking at the hotel. We called into the spa and booked the massages and referred to the email in our telephone conversation. We show up at the spa Sunday am for our massage. Walk in (and mind you we had rearranged plans the night prior and the AM of so that we would not be late for our early am massages) and they had our names but then they tell us that the email they had sent us was in error and that we were not able to get these massages. My sister and I were livid. We asked them why didn't they call us? or email us? and tell us about this "error" and they had no explanation for this. So we asked to speak to the manager - some lady who had no clue how to treat guests. She accused us of trying to get "free stuff" I honestly could not have been more insulted. Who was this crazy lady to accuse us of trying to get "free stuff" when all we did was respond to an email they had SENT us and we had called in, booked the appt (and referred to the email during the phone conversation) and they didnt even have to audacity to call us and let us know of their mistake. These people are fools, unprofessional and this spa needs to be shut down. or they need to hire people capable to properly running a business. I go to spas almost every other week and have never come across such stupidity. read more

Great Spa. Truly the full spa experience. I do not give it four stars because it could definitely use some updating. It could also be more clean. To me a spa is suppose to be spotless. Some of the showers did have some mold in them or the tiles were extremely worn. Other than that I can not say one bad thing about Lapis. read more

Stay away from the spa, unless you want to be ripped off and feel like you are part of a cattle car! I could not believe that a high end hotel/spa would not take care of the facilities and have so many people in there that it felt like you were at the showers at camp! Started off waiting a long time to check in, then we didn't even get a tour of the facilities. Went to use the bathroom and 4 of the stalls didn't have toilet paper, then the one I went into that did was the handicap one and the sink inside didn't work and the tiles were rusty. Then two other sinks outside didn't work. Next they called us all by name (about 12 girls) for our services then told us to follow her like we were part of a cattle call up the stairs where we then waited for our masseuse. I got the Swedish and so did my friend. My friend asked for it to be stronger and they told her it would be an extra $60 for deep tissue and she would have to pay right then and wait while the masseuse went to get the paperwork. Talk about unrelaxing. Everything was so busy it was hard to relax anywhere. Then, when I went to take showers I was so grossed out by all the rusty tiles in the shower. I looked up and the vent above was so rusted, wish I took pictures. $180 for a massage that is super light and a facility that is definitely not taken care of is absurd. read more

My husband booked me an appointment here. I had the Masters Massage and it was a combo of hot stone, deep tissue, Swedish and reflexology. I wish I remembered my massage therapist name but she was amazing! So relaxing. The eucalyptus steam room is a must try along with the rain room. There is co ed pool. Showers and an area to do your hair and make up after. I really lived the sauna flip flops so much so that they are yours for $25 extra. They have a coupon book if you are a guest of hotel that saves. My cost incl gratuity was $237. Staff are professional and accommodating. I will return read more

I enjoyed my full body massage. Unfortunately, I forgot my masseuse's name but she was amazing. Anytime I'm in Miami I'm definitely going to get another massage from there. read more

Making an appointment - impossible Was put on hold first time for 15 minutes then I was hung up on Second call on hold for 20 minutes or so then disconnected Third call the front desk had to get involved and personally walk to the spa to have them answer me only for me to be placed on a ten minute hold then I was informed of incorrect prices and booked an appointment Upon arrival The color selection was very limited and I was told I could only get a regular manicure because they didn't have time for French which was what I booked the appointment for Then because of the color I selected upon check out I was charged 40 dollars more because the Polish was a designer brand of which I never heard of in my life. I was then rushed out as if my 115 dollar regular plain manicure and pedicure wasn't worth their time. - anywhere else including NYC these services would be worth 45-65 together Again this was not gel. They did not even have dryers And my paint chipped upon paying and they didn't have time to fix I will never step foot here again! I will never come back read more

My girlfriend and I went on a Wednesday in August, which is during Miami Spa Month, where selected 'treatments' were $99, which turned into $120 after a service charge, and $140 after a tip. I have never had a massage, so I selected a 50-minute hot stone massage. Since we went during the "dead" time of the "dead" Summer season, they also included a free soak in a mineral tub. You enter this utopia, and are welcomed to complimentary snacks, fruit-infused water, and assorted fruits. The facilities you have access to are amazing. I had free reign to use the jacuzzi, sauna, rain shower, and the world-famous "Scarface" pool. The mineral soak was nice, but the water was a bit too hot for my sun-burned shoulders. The spa attendant basically fills a tub of water with 104 degree water infused with minerals and oils. You are supposed to sit in the bath for about 45 minutes. Then the attendant tells you the time is up, and to rinse off. You then wait to get around for the massage, which isn't too bad either. You are then escorted upstairs to a waiting room. Then the masseuse comes to get you, and escorts you into a dark room. You then disrobe and lie under a towel. At first I thought I had to lie on top of the towel, and was quickly chastised by the masseuse, who saw my naked body lying on the bed (LOL). She then took hot stones in oil and massaged most of my body for around 50 minutes. It was a very relaxing and enjoyable experience! read more

A great break from reality The Fontainebleau is like the Titanic of hotels in Florida. By the end of the day your almost overwhelmed by too much luxury and dollars spent. Us common folk really cant afford to rent a room here but the next best way albeit not cheap either is to get some type of spa package and relax and use all of the hotels luxuries for a day. Walking to the spa you see everything the hotel has to offer: the great architecture, the people, the bar, the clubs, the pool, Gotham, buffet area, and the crazily priced stores. Inside the spa is clean and high class for sure and they give you a locker and robe and you have access to razors, towels, fruit, water, nuts, a lounge with a TV, regular showers, jacuzzi, steam room, waterfall like shower, and lounge chairs. I felt like Junior Soprano lamping in there. This mentioned area is only available to men, the co-ed area just features a weakly heated pool, lounge chairs, and a nice warm waterfall shower. I wish they had a co-ed jacuzzi, but the good part is that you can come and go as you please from the spa to the hotel and the hotel features a huge pool and a jacuzzi that is open to the public. The wise move would be to go in a group where you also bring friends of the same sex so you can have someone to hang with in the jacuzzi and steam room. The steam room was my favorite part it it even had a cold shower located in the room, i felt brand new coming out of there. I had a couples massage and it was good but i should've ordered a deep tissue, when they went deep i felt i was getting my dollars worth for sure. There's direct access from the spa to a gym overlooking the beach, so bring gym shoes. Get your valet validated when your ready to leave because it expires after a few hours. Its worth the money spent for a gift idea because from 10am-6pm you're treated like you own the place and there is plenty to do and its close to everything great in Miami. read more

I was here today with a friend to take advantage of the $99 Spa Month specials. The options included several massage options (swedish, bamboo or hot stone), a facial, or a combo package. My friend (Jan N) and I opted for the massages. I selected to have a hot stone massage and she the bamboo. The package also included access to the all spa and resort amenities, which we took full advantage of. However, this review is solely based on my experience in the Lapis Spa. To begin, when I entered the spa area, I immediately felt like I was in a Navarro discount pharmacy. The entrance of the spa was filled wall to wall and down the center isle with an assortment of perfumes, body lotions, spa products, nail polishes, hair accessories, lingerie and other cachi vachis. it really looked out of place and didn't fit it with the whole "chic" euro spa ambience. Usually spas will have a store offering spa products, with one specific brand. But this was really all over the place, and quite unattractive. I guess this is some sort of gimmick to attract tourists, but for me it was quite an eye sore. So, after registering we were given a tour by a friendly employee. She showed us all the spa amenities we are able to use and directed us toward our lockers. After we changed into our robes and flip flops, we proceeded to the waiting area. Low and behold, there were was a group of about 15 girls waiting all for 11 am appointments. In waiting room #1, there were some refreshments such as nuts, strawberries, oranges, fruit infused water and tea. We waited for about 15 minutes before another employee came in to do a roll call. I literally felt like I was about to go on a tour excursion or field trip. Next, we proceeded up stairs to waiting room #2 along with the party of 15+. There was hardly any space to sit. Most were standing waiting around for there technician to call them for their appointment. At this point, I really wasn't feeling relaxed but more anxious that I would not hear my name called. But I went in to my hot stone massage with an open mind. My tech, Martin, was very friendly and made me feel really comfortable. I have relaxation issues and am naturally tense 24/7. He took note of this and really tried to make me feel at ease. His technique was really good and he was very attentive to stress areas. I did enjoy the massage very much. Following my 50 minute massage, we decided to try out the other "free" amenities included in the package. Its a very aqua based spa. Most of their amenities include water. We dipped in a hot tub for about 20 mins, then went to the rain showers, the eucalyptus sauna, and then to the mineral pool. By this point we were watered out and pretty much over with the spa and decided to venture outside. Was it worth the $90? Probably not. I've had more relaxing experiences at other places without the hefty price tag. I really had higher expectations of the spa perhaps thats why I left a bit disappointed. It was too crowded and busy for me to have a true relaxing experience. The tacky set up in the front was also a total turn off. read more

Ari was very knowledgeable and offered an amazing 80 minute massage. This was the best massage I had in a very longtime. The spa was busy due to rain. They were understaffed and ran out of towels and food. Staff members could not keep up with the cleaning either. Regardless, my massage was fantastic. read more

The Lapis spa is one of the best spas I have been to. One of my favorite things there is the rain tunnel. You walk through this shower while it changes the rain type, it is very relaxing. The Mineral Water Jet Bath is so soothing......The heated Hammam Bench is super comfy and relaxing. They have a co-ed pool, which they usually don't have at other spas. I did the lapis mineral soak and the swedish massage. It was wonderful. If you want to use the pool at the hotel, know its really packed and hard to find a chair, especially along the pool. read more

this spa was a-ok but nothing spectacular!! i stayed at the fontainebleau this past weekend and had actually called twice before to inquire about spa treatments, i was never able to get thru to anyone. anyways it started raining, a lot, on friday so my friend and i decided to hit up the spa. we arrived and inquired about specials, they have 25% off deal weekdays from 12-4 , so we said perfect book us, she said sorry our first available appt is at 4. we thought exactly 12-4. she said no. we asked for manager who politely gave me the discount (since it was my birthday) but not my friend - she paid full price. so we checked in got our lockers. they didnt give us sandals bc we were already wearing some. we didnt get a tour of the spa and facilities and were left to figure it out on our own, luckily we are both spa experts and know the ins and out of spa etiquette. there are plenty of nice areas, steam room (which had a lot of chipped tiles), whirlpool tub, soak area, rain tunnel (out of order), co-ed pool, rain showers, heated loungers, snack room with a variety of fruits, nuts, teas, etc, and a tv lounge as well!! i got called right on time for my 4 appt, and was taken upstairs thru long dark hallways to my trmt room. my masseuse was super nice although she didnt ask how i liked the pressure or medical history etc, i spoke up and let her know anyways.. she had great hands and my aromatherapy hot stone massage was absolutely awesome and super relaxing!! when done i went back down showered and did my hair while i waited for my friend to finish her trmt. they have all the toiletries you could need, including razors, q-tips, blowers, and brushes. overall its a nice spa with average high end spa prices. but it wasnt a personable or luxurious experience. read more

If I have a chance to get a massage and the extra cash on the side, this is my first stop for one. They have great deals often ($99 50 min massage) and the spa is magnificent. I keep coming back because of all the amenities they have to offer that I don't see in other spas. They have a nice size lap pool (co-ed) and then per gender, they have locker rooms. Now these aren't ordinary locker rooms. They have a Jacuzzi, lounge chairs, a "quiet" section, a rain tunnel, a steam room and so much more. Compared to other resort spas, this one is just not comparable. Normally you get a massage, sit in a quiet room and that's it. This is a whole day event. You can get your massage, hang around the indoor pool, Jacuzzi, rain showers, etc. But you can also go to their outdoor pool and beach. A little tidbit: park at the lot next to the Eden Rock. Valet at the Fontainebleau will run you about $35 for the day. Oh and the massages are phenomenal. They are so relaxing and helpful! read more

Was so excited about a spa day here because from the website the water facilities looked amazing but I left tense and irritated rather than relaxed and rejuvenated. First off all temperatures in the spa were not warm enough. The hot tub was actually cold and when I asked the attendant she responded "we keep it at that temperature" When I asked "are you sure" she stuck her hand in and said "oh no let me call maintenance"...it never warmed up. There is also no place to sit or lodge yourself in the tub, as another reviewer mentioned, other than the steps. The temperatures of the rain bath and steam room weren't hot either, although the water pressure in the smaller rain room is amazing. So basically I tried them all, then spent the next 15 minutes before my massage shivering as my hair was wet and it was cold in the spa. The masseuse was nice and covered me in extra hot towels to warm me up but it's hard to relax when you're freaking freezing. Massage was good, nothing fantastic but she was sweet and it was decent. I had hoped the water facilities would have warmed up when I came back down but they didn't. I tried to sit in the lounge chair and relax but the attendees giving spa tours were practically screaming out the facilities as they passed them. Ugh! I head to the steam showers, surprise they're not working! So, I take a regular one. I enter the locker area to be greeted by women on their cell phones and non stop chatter. Did I mention the spa was playing really loud club music...because they were. I get that we are in Miami but come on. On my way out I told the guy at the front desk that because I was so cold it was not the best experience to which he responded "oh that's because we are having a cold front in Miami and the spa is not equipped to handle such temperatures." It was 67 degrees...I didn't have the heart to tell him. Time to check out - They advertised that gratuity was included in my spa package, yet i was charged an addt'l 20% for it. Next they tell me that this 20% is a spa service fee that's divided up amongst all spa employees so i should leave an addt'l tip for my masseuse. Hmmmm, shall I pay the electric bill too? Next day I call back & guest services puts me in touch with the spa manager who offers to credit me $30, since that's what they charge for the water facilities. She did however feel the need to repeatedly tell me that she had been in the spa the day before and was not cold herself. Clearly being upfront in a business suit with your hair dry is the same as 'relaxing' in a wet bathing suit as you try not to drown yourself (or wet your hair) in a seatless, cold hot tub. Sooo not worth your money people. read more

This was a real treat. Got the hot stone massage and it was terrific. Spent time before and after in the spa pool/lounge area. Best massage I've had in a long time! read more