Worst spa experience ever! I have been coming to Lapis for years (but this will be my last) and always felt like it was a fantastic experience. It had been declining since before covid but now it has hit rock bottom! The spa is grossly understaffed and while the locker room manager is nice she is not well trained. A customer near my locker could not open the lock; the manager could not either. I had just slipped on my robe (not even tied) when I hear the manager say something about the locker...when I look up there is a maintenance man standing there! She never gave any warning that a man would be in the changing area. Any extra amenities you ask for were no longer available according to her such as water extraction for bathing suites. The relaxation lounge has virtually no snacks. In the spa area there is only a steam sauna and a whirlpool for 3 people...not too exciting. There used to be cold towels and cucumbers for your eyes but no longer. The showers are in disrepair but no signs as to which are not operational. If you ask the manager how to make the shower hotter she replies it only gets lukewarm when in reality you have to move all of your belongings to another stall if you want hot water. And, since they are understaffed no one cleans the showers in between clients so there is hair on the walls. The massage was beyond horrible! I almost got up midway. It wasn't a massage...more like someone just rubbing their hand up and down your arms and legs. My masseuse was a male and when he worked on my back he rubbed his forearm on me. It was so hairy and rough I thought I was going to be sick! The interesting thing is my daughter had the same type of massage! It must be how they are instructed. Clearly whoever is overseeing this doesn't know anything about massages. I have them monthly and when I am travelling (even out of the country) I have massages so I know this was terrible. To add insult to injury I had a gift card that was for a Swedish Massage that clearly states it never expires. I bought it on a special years ago and had paid $119 for it. The staff insisted that I was only entitled to $119 instead of receiving the massage at no cost because they have changed the policy and no longer honor what is written! So, I went down to the front desk of the hotel to complain to management. Several people there interpreted it the same way I did. Unfortunately, they said the spa director would have to make the adjustment. Next morning someone from the spa called to argue with me that they would not honor what was written. When I asked to speak to the director I was told she had just stepped out; yeah right. Only when I said that I was going to plaster social media with this story did she change her attitude and say they would credit me. All in all go to the Fontainebleau for the pool scene but stay away from the spa!!! read more

My favorite spa in Miami hands down. This is the best spa to go to if you're going with company. The relaxation areas and different facilities (mineral bath, co-ed pool, rain tunnel etc) are fabulous. The treatments are okay but the main plus to this spa is the fact that you can hang out here all day relaxing. The only downside for me was the lack of food service. At other spas, the concierge will order you food off of the restaurant menu and bring it to you at the spa. At this spa, you have to physically get dressed and leave the spa and find an overpriced restaurant at the fontaine bleu - that's where they lost a star. Otherwise, a nice place for girlfriends to unwind together. Not bad for couples either. read more

Came in with my wife for a full spa day. We scheduled 80 minute massages and 50 minute facials and spread them out throughout the day so we can enjoy the amenities. We arrived about 10:30am and left about 4:45pm. My masseuse was Jessica and she gave me one of the best massages I've ever had honestly. The spa itself is very nice, they have a steam room, a men's jacuzzi area and a waiting room with a tv and some couches. There the standard showers, bathroom area etc. I wasn't crazy about the idea that most lockers face the main walk way where the main traffic of people is. The co-Ed pool area is a nice touch for couples, my wife and I enjoyed some relaxing time in there. From what my wife told me, there is a quiet room on the women's side where you can relax and take a nap if you'd like. The men's side did not have that, I wish they did as I would have enjoyed that. Having an option to order food to the spa would be nice too, we had to change out of our robes to walk out to the restaurant just outside the spa to eat and come back. The service at valet upon arrival was good, the counter when we checked in was helpful St the spa. The locker room attendant was ok, his service lacked a little and he didn't seem to care much about the guests. Overall it was a relaxing day, we enjoyed the amenities and had a very relaxing spa day! Thank you to Jessica for an incredible massage! read more

THIS IS A HAIR DRESSER REVIEW ONLY NOT THE ACTUAL SPA ITSELF. Make sure you do not request Gloria Montiel. She has literally DESTROYED my hair. I've been working on getting my hair to one length for years and years. I was finally getting very close (in about 6-12 months) and she butchered my hair. I've seen her three times and she knew my hair goal. At the time I did not complain because it was blown out and who's hair is ever going to look bad after a blow out? But the next day (the day I had a HUGE fashion event) I woke up to a nightmare. My hair was blocky, choppy and not blended well. I was shocked the drastic layer difference. No angle in the cut at all just choppy layers and a really shitty cut over all. I told how unhappy I was she ignored me. I then asked for my money back and she said no way. She blame her awful job on my hair "being dry". Dry or not does not make your hair choppy and have bad angles or no blending. I had to pay $$ to fix her crappy job! Here are screen shots so you can see the truth and unfortunately I'll post my photo even though my hair is horrendous! Avoid Gloria at all cost. She will not offer to fix your hair if she messes up. read more

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Going to this spa has been relaxing, the rain room has been my favorite, it's a serene place where all five senses are touched. The place is all white and made of marble, you feel clean and pampered. They have this room where you can have snacks and drink delicious tea, while wearing a comfortable bathrobe. There are two types of sauna to choose from where both you can smell eucalyptus it can be very soothing. Overall I highly recommend it. read more

I booked a couples massage, but I regret spending the money since I did not get what I paid for. It was in a suite over looking the water and very beautiful grounds as they were setting up for a wedding at the time. I very much considered doing the massages separately but what sold me was the beautiful suite we would be in which had a shower and jacuzzi tub, and the beautiful facilities in the spa. The massage itself was comparable to the one I receive at home in Texas, which was fine, but we were literally rushed out of the suite after the massage. My boyfriend said "I just want to stay here for a while", and I assured him we could and before we could put robes on, a knock at the door came. The therapists brought us water and told us we had to go to the locker room and then we could enjoy the rest of the facilities. I asked if we could stay in there for a while, but they said no. Again, not sure why I paid for a suite only to have no interaction with my boyfriend before or after the massage. Waste of money there since we could have had separate massages! Negative #2 I kept asking where the pool was because I thoroughly researched spa's in the Miami area before choosing this one that said we have access to so many things on property. I kept being pointed in the direction of the spa pool which is really like a big hot tub that is co-ed. Needless to say, we stayed there for 5 hours, and at check out while talking to the receptionist I mentioned the pool again, and it was realized that we were supposed to receive bracelets that would allow us to enjoy the hotels outside pools. I was too done at this time especially since we had somewhere else to be, not that the bracelet was offered to us at this time. So not only did we not get our money's worth with the couples massage in suite, but we did not get to enjoy the outside pools either since we never got wristbands. The lady at reception just apologized and kept typing on her computer. My boyfriend really enjoyed himself because it was a surprise for him, but I am upset being that I know what we were supposed to get, but did not. I do not feel as though I got the exceptional service experience they are known for. read more

My friends and I came to Miami from Chicago for a bachelorette. We ended our 4 day weekend here at Lapis. Each one of us got different treatments. I chose the Body Silkening. This was my first spa experience and was a little nervous. Tina, who did this treatment really knew how to relax me. She was so professional, explained what she was doing, and really made me feel comfortable. The treatment itself is so nice. $182 (taxes and gratuity included) got me a warm body scrub, wash, massage with lotion, and a hydrating facial. Not to mention all the amenities that come with the spa and Fountainebleau the whole day. Will definitely be coming here again and requesting Tina for any services! read more

Beautiful Spa and tranquil atmosphere. Plan on spending the whole day at this spa, they give you a pass at the front desk to use the pool facilities also for the day. .(not big on the tacky bracelet they make you wear if you go). The Hot tub and rain shower were awesome. My sister visited from up North and she loved it. We both had massages. I picked the Aromatherapy one. They pour oil over your head and hair, supposed to relax your "third eye"., the whole experience was lovely. But I have to say...the price of $170.00 for a 50 min massage was STEEP! They add tax AND Gratuity automatically. It's normally $140.00 to start. Get ready to spend. I wouldn't normally go here for just a massage because of the cost but on a special occasion is a great place. read more

I had heard about this spa for years and was excited to try it out after my favorite spa (Canyon Ranch) closed. I went this past weekend for a couples massage and was disappointed with the spa, service, and amenities. They charge 4 star prices but offer 2 star service. There is nothing relaxing about this spa! The staff is not attentive or service oriented. They also do not keep in mind that you are here to relax. A stack of robes on hangers were on the only bench next to my locker the entire time I was at the spa. An attendant saw that I had no where to put my bag and continued about her business as if it was not with her. No one ever picked up the pile of robes in the hours that I was there. There were puddles of water all over the spa and no one cleaning them. Lockers are small and have partitions in them so my purse did not even fit it it. Amenities- For a world class spa that charges what they charge I expected more pre-massage water treatments as I have experienced at other great spas. They have a mineral pool that reeks of chlorine and rain shower room off the side and a steam room. That's it. Outdoor pool is disgustingly dirty. Water is so murky you cannot even see bottom of the pool! The staff is in a hurry to leave and they make it clear from the moment you arrive that spa and all amenities close at 6:30. I was told at front desk, I was told again when I got my locker, and there are sign just in case you forget. I return from the mineral pool in my robe and as I am getting some stuff out of the locker to shower an attendant is buzzing around me and finally asks me if I am leaving because she wants to close up my locker. It was only 5:30. I then come back from my shower and am in the process of getting ready and the same lady asks me if I am leaving. Are you kidding me?! I guess the staff has nothing better to do than pester paying clients and hurry them to leave when they are clearly not ready to leave. At 6:30 on the dot they yell throughout spa that they are closed and we all need to leave. Not exactly a professional or relaxing approach. My biggest issue- Nowhere on their website does it say that they will not give you a massage if you are less than 13 weeks pregnant. When I called and booked, no one asked me if I was pregnant or advised me either. It was only when I by chance mentioned that I was pregnant and could not drink that the front desk informed me that I could not get any treatment done. Not because it does any harm to the baby ( I called my Dr. who confirmed this) but because of liability and them trying to cover their asses. I was very upset about this as it was my birthday and again they did nothing to convey this information. The manager came out and was very rude and dismissive and could care less. She did not apologize or take any responsibility for the fact that they do not mention this anywhere and told me they do not have the time to ask every client that books if they are pregnant. I was going to rebook my treatment after my 13th week but after experiencing their "amenities" and dealing with their subpar staff I will not be returning. read more

In America, the best spa I've been too. I had the body scrub and facial done at lapis and both were great. I'd probably pass on the scrub in the future, but it was, nonetheless enjoyable. Compared to the scrubs done in Arab baths, it was lacking a little, so if that's your base, you're not missing much. If however, you've never had one, you'd probably like the experience. On the the facial. I had the tailor made facial by Amanda. I kind of lucked out, b/c she recently moved to Miami from the city I recently moved to, so she understood my skin and skin concerns better than I could have anticipated. She assessed my skin, applied fabulous (an inexpensive!) products and did the high- frequency something or other. My skin was amazing as I walked out of the treatment. Forget the old adage of "don't get a facial the day of a big event". My skin looked and felt brand new. So good, I booked a facial for my husband for the next day. He was seen by Lisa, who he also raved about. I know she used the high-frequency on him as well. I can't say much about the details of his facial, but he has a huge in-grown hair issue on his neck, and when he walked out, his neck was clearer than I've seen it in 7 years. I was amazed! Unfortunately we only get to MIA about twice a year, but a trip to see Amanda and Lisa will become priority on each visit. I don't think I need to say much about the spa itself. Beautiful, relaxing, water therapy everywhere. A GREAT way to spend a rainy day in south florida! In short, highly recommend the tailor made facial. read more

This review is specifically about the Lapis Nail Salon (in the Spa). I love the Lapis spa and the spa services!!! That is all except the nail salon. My daughter and I visit Lapis for our second time in September. While there we also had mani's and pedi's. I am not sure what grade nail files they use but now 6 weeks later both mine and my daughter's normally healthy, natural nails are still peeling and breaking. I would highly suggest that if you have natural nails you do NOT visit the nail salon! The products and methods used destroy natural nails! read more

An awesome experience awaits you at Lapis Spa. It's pricey, but worth every penny you shell out. I paid $230 for a 80-minute deep tissue massage. The massage therapist instinctively knew how to release the knots in my shoulder and lower back. Among the very best best massages ever! When you pay for a treatment, you it enables you with Spa privileges for the entire day. The 'water journey' is fabulous, steam, sauna, swim, relax in the rain room, rain shower, let the water cleanse you.. Overall it was fabu! read more

Totally overrated! The spa definitely needs a deep clean crew. The staff feel spent. Not welcoming at all, specially Carmen at the ladies locker desk. Not even a good morning, expects you to know the procedures even when she was told we were first timers. Nobody gives you a tour or explains anything. You have to figure out on your own (including that within the premises of the hotel you need to carry your ID). In the water experience area, did not like how crowded it was and there was not enough people cleaning up. Also, the hannem bath area was closed, so the only thing to really do is the extra hot sauna, the big shower and a super small hot tub. On the other hand, all the credit for the stars go towards the massage therapists. Great techniques and amazing massage. read more

I've have been here before and really enjoyed it but I was extremely disappointed today. Many of the amenities in the spa were not working. The hot tub was cold. The eucalyptus steam room had no eucalyptus. And the hammam were broken yet two of them had soap suds in them. The robe that I was given was ripped and tattered. We came to the Fountain Bleau to enjoy a girls weekend that included a spa day but we were not satisfied. We did have massages that were great although it felt rushed. It is rainy season and I would think the spa would make sure their facilities were working correctly but a staff member told us things have been broken for a month. We paid full price for half the product and half the experience. read more

I went during Spa Month for the $99 Special, so I don't know what this spa is like at full price, but let me say that what I got was out-of-this-world. As in YUMMY delish!!!! Faboosh!!! A-Okay+++++++. I had a pedicure, mini facial and mineral soak. Valerie in the locker room was wonderful, and so was the lady who did my soak. The facility itself is just gorgeous. All around an A++++++++++ read more

Awesome spa. Went here with my bestie for a girls spa day during Miami spa month. It was amazing! The staff was attentive and friendly and the amenities are like no other spa I've been too. I loved the mineral pool and the sauna. Not to mention you get an all day pass to the amazing pool. The massages we got were both awesome! I had the bamboo infusion and she had the aromatherapy-both were on point. read more

I just spent the weekend in Miami Beach and enjoyed a spa day at Lapis. The spa amenities were great -- loved the Jacuzzi, sauna, rain room. It was such a pretty day outside, so I was inching to get in the sun, but I did enjoy the inside pools. I like facials. I get them often. Not as often as I'd like, but I know a good facial from a bad one. I appreciated her describing what she was going to do to my face, but I wish she would have talked less throughout the 50 minutes. All I wanted to do was lie there and enjoy the facial and instead, I had to have small talk and hear her say "oh yea, that made a great difference" like 10 times. By the end of the facial she said she had written me a "prescription" and handed me a list of 6 items I should buy from them. She spent about 3 minute total doing extractions. While my face felt rejuvenated afterwards, I did not feel that I had received $155 of services. i fortunately didn't pay for this, I had a gift card, but had I been using my own money, Lapis would have lost a star. I had a great day, but I ding 2 stars because: 1. Front desk staff seemed disheveled and we never even got a tour, explanation of where to go for our service, etc. 2. 20% service charge is added to every service. Unclear as to whether you have to add additional tip. They explain it as money that is divided amongst all the staff. They need to drop that charge or figure out how to explain it because I have a feeling that folks doing the service aren't getting properly tipped. Not fair. 3. There should be a private exit/entrace to the outside pools. Awkward to walk through the hotel in a robe. read more

I took my friend here for her birthday and we both got a massage and facial. I got a deep tissue massage by Blondel and it was AMAZING. It was honestly the best massage I've ever had. If you're looking to get a massage here request her! read more

This spa was amazing! I loved their attention to details including the towels everywhere, the cucumber slices for your eyes & the fresh fruit and teas. I enjoyed all the amenities, especially the cascading rain section. This spa even gives you access to the hotel pools where you can relax and enjoy a great lunch. My massage with Nancy was wonderful. She was very thorough and professional. I can't wait until my next visit! read more

I went during Miami Spa month and the service was exceptional! The hot stone massage was out of this world and super relaxing. My friend and I chose this place b/c you get pool access after your spa service. Another plus is the co-ed pool area in the spa - that way we got to hang out with our significant others after our services! I had such a great time and I will definitely be returning for another service soon! read more

Loved it! It wasn't crowded at all and the staff were very friendly. I got the foot rehab pedicure, and my feet felt so good afterward. The facilities were great too! read more

Technicians were good but here are the real , real issues with this place. My suspicion is they hire people for kess than minimum wage bc the staff is very young, very rude and arrogant. : 1) unbelievably rowdy. There were staff members screaming across the halls, laughing hysterically, and completely ignoring the posted signs about keeping voices low. It was unreal. The massage therapist had to stop my treatment, walk out and tell them to pipe down!!! Horrible. 2) way too many people. At one point, there was over 25 women in a 10 by 10 space. And they were all talking loud as hell. 3) they run out of towels, cucumbers, water constantly. Mt friend and i had to hoard our towel bc they had no more. This was likely due to it being overbooked. 4) staff was very very very unprofessional. They didnt help a woman in a wheelchair leave the spa, ans she was scraming for help. We stopped blow drying our hair to get the attendant, and she merely yelled from the other side of rhe spa to the disabled woman. She also was rude to us several times. Our treatment was 80 minutes and the last treatment was at 6pm. We wanted to blow dry our hair and she wasn't eager to give us the dryer. She refuaef to leave two, and only left one, so we had to share it. She was also reluctant to give us a tour. She didn't speak clearly and we had no way of understanding her. We asked her to repeat herself after everything she said. Also, when it's your time to go, its like cattle call- they call like 10 women all at once, very loudly. The coed pool was dirty, tiles were dirty, and the showers are gross. We will never return. read more

Was offered 25% off from ( party of 4) all services ( no hassle) and a pass to return anytime in the future because everything was malfunctioning and cold. Awesome recovery. read more

While I can understand that some people may like Lapis and its Vegas-esque style proportions, it's just not for me. First of all, unless you are staying at the hotel, you will have to valet which is still not cheap with spa validation and never takes less than 10-15 minutes upon pickup. Then you have to schlep around the overly air conditioned hotel for a good 5-10 minutes to arrive to the spa. Is the spa beautiful and the facilities impressive? Yes, absolutely. But it is so big and you feel like you're part of a cattle call as they round up everyone for the top of the hour, send you up in an elevator and off to your services. It seems so corporate and does not make one feel particularly pampered. My last treatment here was for a massage and the male masseuse talked the entire time. He did not pick up on any of the queues that I was not interested in chatting. To me, this is the cardinal sin of spas. I don't see as Lapis being worth its full-priced cost and when you visit with any kind of discount (specifically Miami Spa Month) I have perceived a difference in the quality of the service. Lapis is great if you have a group of girls and you want to do a pool + spa day and make sure you all get appointments at the same time, as there are few other spas that could accommodate large groups. But for some good R&R and high quality treatments, I would recommend something smaller and more exclusive. read more

Friendly and knowledgeable staff! Irene one of the attendants in the locker room was very nice and attentive. I got a hot stone massage from Kathy. She is very professional. She paid attention to my needs and got all of my kinks. read more

I would totally recommend if you are looking for a spa with a lot of amenities. There are three pools, one co Ed, one women's, and one men's. there are also steam rooms and cool rain massage showers. It tends to be busier on weekends, so if you want to go when there isn't anyone there book morning or week days. I received an oxygen facial and I loved it. The spa is really beautiful and they allow you to have pool and beach access of the hotel as well. read more

One of my favorite spas to go to, it's always a good experience to visit this one. The staff is always helpful and kind. Also, if you plan on getting a massage, request Tina, she is the bomb!!! (Won't be disappointed). I can't wait to go back, but for now, I'm sharing my experiences here and they've all been great! read more

I visited the spa during spa week, so i was able to get a really nice 3 in one package for a very nice price. The package included a soak, facial, and pedicure. There were also lots of other things to explore while waiting. This spa was so lavish... I can't wait to go back to Miami, so I can visit this place again... read more

Great spa facilities! I was staying with friends who live in the area, I booked a facial and had access to all of the hotel's facilities for the day. It was a perfect activity while my friends were at work. Insanely high tech state of the art gym, very attentive pool staff, access to the beach. The spa itself was wonderful. They had a spacious lounge and great whirlpool to hang out in while you wait for your treatment. Special shout out to their steam room, which I didn't get to spend as much time in as I would have liked. Best advice is to go early so that you can take advantage of all the facilities, especially if you are not staying at the hotel. read more

It can be very busy or very quaint, that varies on which season it is. The spa is absolutely one of the best in town. I am local, my husband and I both are extremely picky and hard to please yet this place never seems to disappoint us. The staff is attentive,friendly and courteous. The massages are very well done and consistent every time. I love a hard,deep soothing massage. I am never disappointed. They have a relaxing rain room where it rains fresh water for relaxation. Their mineral pool is refreshing. They always keep you hydrated with infused water and yummy delectables such as fresh fruit or berries. If you're in Miami it's a must try escape to relaxation spa. The only reason I didn't rate it five stars is that sometimes the parking is a hassle and rather than an individual experience you can get called upstairs in groups and it can be over packed. read more

Three friends and I visited this spa on a Sunday morning during Miami Spa Month. It was everyone's first time there. Here are our collective pros and cons: Pros: The spa itself is beautiful. The décor is very Miami--light and airy, and white marble everywhere. Three out of four of us had hot stone massages and LOVED them. The fourth person had a regular massage, and she also loved it. All of our therapists were courteous, and listened to our requests (troubled areas, likes and dislikes, etc.). There are tons of amenities, from the eucalyptus infused steam room, to the co-ed indoor warm pool, the rain room was also really cool. Time at the spa is also inclusive of the trendy outdoor pools. There were plenty of towels available at all times, and the vanity was equipped with 3 blow dryers, hair gel, deodorant and hair spray. They also listed other products that were available upon request at the spa front desk (make-up remover wipes, feminine napkins, etc.). Lemon and mint infused water, tea, pretzels and fruit were available after our treatments. Cons: It's busy. Busy enough where we almost had to share lockers because they were all taken. Thankfully, a large group was on their way out, and they were able to accommodate each of us in our own lockers. They didn't give us a tour even after asking if it was our first time there, so we were a little lost at first. It's a plus that it's big, but we saw other areas AFTER we were showered and headed to lunch that we could have taken advantage of. Wish I would have known there were changing rooms, since the toilet room that I used to change in was disgusting (just plain dirty--clearly it had not been clean in a while)! Oh, and I had to wait in line for that toilet room--there were 4 people ahead of me. The showers were just ok. The shampoo and conditioner provided, killed our hair. We all have different kinds of hair (color treated, keratin treated, undamaged and untouched), and we all left with broomstick hair. I had to physically take some conditioner to my friend while she was in the shower because her shower room had run out. Simple fix, but what if she would have gone solo? Overall, it was messy, and the two times that I washed my hands, there were no hand towels for me to use. Since it was so busy, the common areas were not quiet and serene at all. At the end of the day: We had a great time anyway, and made the best of everything, so yes, we would go back, but probably not during Miami Spa Month. Here's hoping that its not that crowded, and that staff can be a bit more attentive to customers and to the common areas. Other things we would like to mention: Parking (valet) at the hotel with validation from the spa is $15 for the first 5 hours, and $25 after that. We did not have a pleasant experience at the valet, since we had to wait over 40 minutes even after we told the valet concierge that we had been waiting for a while. The security guards can't answer direction questions correctly. For example, we were told that the restaurant outside by the pool had an indoor and outdoor area. Its only outdoor. This would have been fine, had it not been a million degrees outside, and infested with zika. On Sundays, the menu for two of the casual restaurants change to brunch only options at a set price. The gelato at the dessert place in the hotel is fantastic. read more

Services and amenities were excellent! Enjoyed the bleau rocks me massage with my husband. We made it into a spa day and took our time enjoying the hot tubs, steam rooms, and showers. We even went early and enjoyed some time by the beach. Everything was excellent however my one complaint is the noise. I wish people were told and highly encouraged to speak in quiet voices. I was very annoyed by people acting like it was a party space with their friends. I even had 3 different people come up to me and ask me to take their pictures where they posed for the camera!!! Very annoying and inconvenient. Overall, we enjoyed our spa day. read more

I am an executive in the industry and After hearing how good this spa was... I left so very disappointed. Dirty towels in lounge chairs never grabbed, wasn't given slippers until I asked for them so had to walk around on wet floor. Was waiting to check in for 15 mins and then once I did was told I was already 5 mins into my message.. so since I had to wait it was my fault and message would be shorter time??? Was never one time greeted with a smile or felt relaxed. Didn't offer any type of essential oil scent to relax during message, room felt cold and not relaxing. Shall I go on.... Not interested in going back! Would say this Spa is not Managed well and Staff has not been given proper training on how to treat guests. read more

Staying at the hotel for the 2011 Miami Marathon. Hotel will not honor a request for late checkout knowing that most marathoners cannot possibly return in time to check out of shower. Their answer is to check out at 4:30 AM prior to the marathon and they will give you a discount to the spa for a shower. Another words, you are paying for your shower. Believe it or not they consider themselves a sponsor of the event. Handled terribly. Wont return. read more

Wow, Lapis was impressive! Loved the facilities. Very modern and clean... ample places to relax alone with your girls and there's also a huge mineral pool for your man to join you for a swim... massages fantastic and you can utilize the pool of the hotel, just get there earlier than later... or go to the beach! fantastic- lapis five stars. read more

I spent a very nice day, had a massage and enjoyed the different water journeys they offer. My only complaint is that they ran out of fresh fruit and did not put more, at least until I left...For the reputation and the price they charge they should make sure to always have water and fruit for their guests. read more

I came to this spa for Miami spa month and was really disappointed. I really thought this would be a great choice considering it is at the Fountainebleu. When I got there the first thing I noticed was how packed it was. I want to say about 17 women were standing around waiting for their 1 o'clock appointments. This really takes away from the spa experience. I couldn't enjoy any of the amenities because they were all full. The spa room had a lot of light and multiple tables, and my masseuse kept talking to me so I felt there was nothing relaxing about the treatment. When I got back to my locker I realized my 50 min massage was only about 35 minutes which really upset me. They also charged you before you began you treatment which I found weird and they include a 20% "service charge". read more

Best spa I've ever been to! If you are looking to make someone feel special - bring them here !!!!!

Great efficient staff. Clean locker areas with ample well lit areas to dress, primp, and style. Steam, rain shower, coed mineral pool. Terrific massage. read more

Probably the best spa ive been to so far in my life. I enjoyed the jacuzzi, the pressure showers, waterfall showers and etc.. They I went into the relaxation room and than was called. Ive probably gotten the best hot stone massage ever even though it was only 50 mins and not like my 90 min ones i usually get. My experience here was amazing and loved it so much. read more