Great person. You can tell he really likes his job. He gave the best estimate for my task, picked…read morethe computer up on time and delivered it on time as promised (no charge for pick-up an delivery). He also showed me that the work was done properly. He gave free consultation/advice on some questions I had about efficiency, software and computer safety matters. Throughout the task he was communicative about where he was in the process. His estimate was accurate, no surprises. The turnaround time was same-day although I could imagine that it could be more if I had a more complicated issue. I'm glad I found his business and will now use him for all my computer-related needs.

Free pickup, Free delivery, great attitude, and continuing support. currently, the Best in the West!read more

My husband and I reached out since we've used this service before, and once again he was able to…read moretake us in right away. He provided a full diagnostic within a couple of hours, completed quick repairs, and recommended parts for a long-term solution. After we ordered the parts, he got us back in immediately once they arrived. Overall, another amazing experience, responsive, fast, and high-quality work. 11/10, highly recommend!

So helpful and knowledgeable. Quick to respond, professional, and quick turn around too.read more

I was in Los Angeles saying good-bye to my dying father and wanted to help my mother update her…read moreadvance care directive and power of medical attorney. I went online to get a form and they were all PDFs and wouldn't allow us to make the changes we needed. I'm pretty careful, so looked for conversion software on CNET, which is usually trustworthy. I downloaded it, okd the changes to my computer (which PC Mobile Help had just cleaned on a routine yearly tune-up that I always do), and BAM, I was into Malware land, with pop-ups erupting everywhere. I shut everything down so it wouldn't email my contact list, and tried to knock out the programs with the tools I had on my laptop. Couldn't do it, though I tried everything I knew plus internet searches. My antivirus programs flagged the malware fine, but it just kept coming back and I couldn't fix it. This was 11:30 at night. At 9:00 Am I called PC Mobile Help and they linked to my computer through the program called TeamViewer that I've downloaded and that lets them take command of my computer. They ran tests, ran programs, gave me programs to download and run off-line, walked me through it in every way. It took two hours, but they got rid of the malware and got the computer that I rely on for work and everything else working fine. Dealing with a malfunctioning computer on top of everything else was the last thing I needed at that point, and they found a way to fix it--even though I was in Los Angeles and they were in their Seattle office. I'm just hugely grateful. They're also just really nice people. I've also had them work remotely to tune-up computers of the staff for a project called the Campus Election Engagement Project and that's taken a huge load off of my mind as well. Got them to fix computers for our staff working in Florida, North Carolina and Everett. I love them and recommend them really highly.

Wow amazing customer service! The receptionist was knowledgeable and very helpful. And so was the…read moretech who called with the results of my computer. they charge 110 an hour and worth every penny.

I walked in. A half hour later i walked out with all three of my problems solved, plus two I didn't…read moreknow about, No pressure, just knowledgable service from a tech who knew what he was doing. This is an outfit that knows their trade and well worth the hour round trip.

They are deeply knowledgeable and very generous with their information. Helped me understand what…read morehappened and how to avoid it in the future.

I was fortunate enough to score a groupon to get my cracked phone screen fixed. They don't do…read moreappointments, so I dropped in and was told it would be about 75 minutes. It wound up taking a little over 90 because several more people apparently stopped in with their phones. Casey was wonderful! Very polite, obviously competent, and he seems to genuinely enjoy his job. He apologized for the delay, but I was fine with it; I'd rather it be done right than done quickly. He's only one person, and he also does the phone check-in/check out. TIPS: street parking on CA Ave can be a drag, but I found several spots nearby on Oregon. Apparently Mondays are busy, so if you can wait, he'd likely appreciate you dropping in on another day. Highly recommended!

I've used them to repair my computers before, they don't respond any more. I guess I'll go…read moreelsewhere.

Mark has been working for us for about three years. When he came on board, he set up our domain,…read morenetworked 20 workstations, and streamlined our email. This year, we underwent a major upgrade to our radiology server, replacement of 16 out-of-date workstations, and a major upgrade to our medical records software. He has consistently been available for us (pretty much any time, any day of the week) for little problems or bigger ones. He is patient with some of our employees that are not very computer-savvy, and is great about recommending best practices and best equipment, but understanding when our budget constrains us to a lower level. His rates are fair and much less that we pay for the Mac person that troubleshoots our two iMac workstations. Overall, Mark has done a great job for us!

Mark with PC Therapist is a real professional. He was incredibly responsive to requests with…read morepersonal computer issues and even helped me remotely when I was in a bind. He is very knowledgable about current computer and technology. I have no hesitation to call on him for future assistance.

Great experience, having a computer problem it's the only place to go. Might not be the cheapest…read morebut they're the best

These guys do very quick and excellent work. They definitely came through and saved the day.read more

The guys at CSS are amazing the recovered my hard drive's information. i have previously taken it…read moreto other shops in my area, but they said the information was gone. i paid a little bit more that i expected, but my kids pictures are worth all money i paid for the recovery. thanks again css if you need a testimonial call my cell. Bob.

A Better Network was the IT Service company that my and my husbands former employer (a small…read morecompany) used for many years. The team at A Better Network is at the top of their league. Our former employer touted their praises time and time again. We have since moved to a new (nationwide) company and came across a possible business destroying issue with my husbands Microsoft Outlook. We worked with our current company's IT department (a staff of 9) and made it all the way to the top of the chain with our issue and were ultimately told that there was nothing they could do and we had essentially 'lost' about 90% of his contacts built over the past 10 years. That was when my husband said "I know who could fix it - Marcus. He can fix anything!" So we called Marcus (A Better Network) and explained our issue and he logged right into the computer and fixed it in about 30 minutes!! What a relief! We will never loose A Better Networks number. We can't thank them enough and would recommend their services to anyone at anytime for anything!

From the owner: A Better Network Inc. (ABN) headquartered in Seattle, WA for the past 15 years, provides IT…read moreConsulting and Outsourcing services in the Pacific Northwest. Our goal is to provide professional and courteous service to our clients while saving them time and reducing costs associated with Information Technology needs. Whether you're looking to maintain your existing network, expand your IT infrastructure, or move to a new location ABN has the technical knowledge and experience to help you meet your goals. ABN will save you time and mitigate costs by allowing you to focus on your business while we take care of your IT infrastructure. We care about your success. . . That is what makes us successful!