Great person. You can tell he really likes his job. He gave the best estimate for my task, picked…read morethe computer up on time and delivered it on time as promised (no charge for pick-up an delivery). He also showed me that the work was done properly. He gave free consultation/advice on some questions I had about efficiency, software and computer safety matters. Throughout the task he was communicative about where he was in the process. His estimate was accurate, no surprises. The turnaround time was same-day although I could imagine that it could be more if I had a more complicated issue. I'm glad I found his business and will now use him for all my computer-related needs.

Free pickup, Free delivery, great attitude, and continuing support. currently, the Best in the West!read more

My husband and I reached out since we've used this service before, and once again he was able to…read moretake us in right away. He provided a full diagnostic within a couple of hours, completed quick repairs, and recommended parts for a long-term solution. After we ordered the parts, he got us back in immediately once they arrived. Overall, another amazing experience, responsive, fast, and high-quality work. 11/10, highly recommend!

So helpful and knowledgeable. Quick to respond, professional, and quick turn around too.read more

I was in Los Angeles saying good-bye to my dying father and wanted to help my mother update her…read moreadvance care directive and power of medical attorney. I went online to get a form and they were all PDFs and wouldn't allow us to make the changes we needed. I'm pretty careful, so looked for conversion software on CNET, which is usually trustworthy. I downloaded it, okd the changes to my computer (which PC Mobile Help had just cleaned on a routine yearly tune-up that I always do), and BAM, I was into Malware land, with pop-ups erupting everywhere. I shut everything down so it wouldn't email my contact list, and tried to knock out the programs with the tools I had on my laptop. Couldn't do it, though I tried everything I knew plus internet searches. My antivirus programs flagged the malware fine, but it just kept coming back and I couldn't fix it. This was 11:30 at night. At 9:00 Am I called PC Mobile Help and they linked to my computer through the program called TeamViewer that I've downloaded and that lets them take command of my computer. They ran tests, ran programs, gave me programs to download and run off-line, walked me through it in every way. It took two hours, but they got rid of the malware and got the computer that I rely on for work and everything else working fine. Dealing with a malfunctioning computer on top of everything else was the last thing I needed at that point, and they found a way to fix it--even though I was in Los Angeles and they were in their Seattle office. I'm just hugely grateful. They're also just really nice people. I've also had them work remotely to tune-up computers of the staff for a project called the Campus Election Engagement Project and that's taken a huge load off of my mind as well. Got them to fix computers for our staff working in Florida, North Carolina and Everett. I love them and recommend them really highly.

Wow amazing customer service! The receptionist was knowledgeable and very helpful. And so was the…read moretech who called with the results of my computer. they charge 110 an hour and worth every penny.

I was fortunate enough to score a groupon to get my cracked phone screen fixed. They don't do…read moreappointments, so I dropped in and was told it would be about 75 minutes. It wound up taking a little over 90 because several more people apparently stopped in with their phones. Casey was wonderful! Very polite, obviously competent, and he seems to genuinely enjoy his job. He apologized for the delay, but I was fine with it; I'd rather it be done right than done quickly. He's only one person, and he also does the phone check-in/check out. TIPS: street parking on CA Ave can be a drag, but I found several spots nearby on Oregon. Apparently Mondays are busy, so if you can wait, he'd likely appreciate you dropping in on another day. Highly recommended!

I've used them to repair my computers before, they don't respond any more. I guess I'll go…read moreelsewhere.

Mark has been working for us for about three years. When he came on board, he set up our domain,…read morenetworked 20 workstations, and streamlined our email. This year, we underwent a major upgrade to our radiology server, replacement of 16 out-of-date workstations, and a major upgrade to our medical records software. He has consistently been available for us (pretty much any time, any day of the week) for little problems or bigger ones. He is patient with some of our employees that are not very computer-savvy, and is great about recommending best practices and best equipment, but understanding when our budget constrains us to a lower level. His rates are fair and much less that we pay for the Mac person that troubleshoots our two iMac workstations. Overall, Mark has done a great job for us!

Mark with PC Therapist is a real professional. He was incredibly responsive to requests with…read morepersonal computer issues and even helped me remotely when I was in a bind. He is very knowledgable about current computer and technology. I have no hesitation to call on him for future assistance.

They charge a ridiculous price for providing a diagnostics assessment and quote for repair of your…read morecomputer - $160 - and they don't tell you up front! Dropped off the computer with the understanding that an estimate for repairs would be given. Filled out and signed form with no agreed-upon amount of work on the form. It probably took the guy 10 minutes to plug in my computer, boot it into target mode and mount the disk to his own machine. And he now wants $145 + tax. Their assessment fee is not stated on their website nor given verbally.

TouchTech is our "Go To" team for regular tech support whether it be professional or personal. We…read morehave even set up quarterly "IT Health Checks" in order to ensure all vital updates are completed on time and that our computers and laptops are functioning properly. Brian always responds quickly and Fong is our favorite tech guy. I can even set him up virtually with access to my laptop and do other things as he runs through everything. Amazing. Fong is always patient, easy to work with and never ever makes us feel like we are asking a dumb question. Highly recommend!

After working with Lapchis Consulting for over 2 years, and continually receiving speedy,…read morethoughtful, and effective technical support and service, I knew it was time to do the right thing and thank him in the form of a Yelp review. I have found no gaps in the range of services provided; from custom software support, business data management, and emergency assistance, right down to choosing the right computer, and insight into computing trends. Sometimes I wish my computer broke down more often... (just kidding Dennis!)

My computer suddenly stopped working and I needed for my small business. Very soon after I…read morecontacted Lapchis Consulting, was Dennis at my business to diagnosis the problem. It turns out, my monitor was broken and not the CPU(thank God). Dennis let me borrow a spare monitor of his for a few days, and he even recommended a new monitor on amazon(total value add!). Thanks for the great service.

I really appreciate this business, and its employees! Both of my experiences have been positive…read more Not only are they pros at what they do, their shop is run very efficiently. They tend to over deliver, and early. They communicate well, and ensure you understand all aspects of their service, and all. Recently, I needed to replace my cracked laptop screen. They had estimated 2-3 weeks (which is half that of an apple store). They had it back in less then ONE week. As a small biz owner, this is huge! And, their prices are fair. I cannot recommend them enough for any of your electronic repair issues. So good!

12/18/2021: So I needed my Macbook Air battery replaced. Apple listed them as an authorized repair…read morecenter. I was told by a blonde guy who works there that it'll take a 5-7 days and will cost $400-$500 to replace the battery because, "We'd have to replace the keyboard and body." 12/21/2021: Apple sent me a box to ship it to them directly. Laptop arrived less than a day later for them to fix. 12/23/2021: Got my laptop back good as new. Cost me $161 total. Moral: Avoid GoEBITS. Go directly to the manufacturer.

My phone screen stopped working after a whitewater rafting trip. I could tell my phone was still…read moreworking but the screen was completely black. Verizon was unhelpful but recommended LML Repair. They were able put on a temporary screen so that I could backup all of my data/pictures at no charge. They were awesome and so helpful. After a couple days of trying to deal with phone insurance I was back as it was less hassle and just as cheap to get the screen replaced. Quality work at a honest price -- I highly recommend!

Zero. Somehow my phone is in Somalia now per my find my phone app. I randomly received a request…read morefor me to provide my password from Apple recently and the last place my phone was at was with this company for repair. Would not recommend. Unsure why their rating is so high. Going to assume these are fake reviews. Caution you against using.